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Out of Scope Help Needed.
Although this is an ME newsgroup I would appreciate you
helping me resolve a problem with my daughter's XP Pro machine. Several days ago her system was infected with "System Security 2009" bad guy. An attempt to do a System Restore to the previous day was unsuccessful. The Restore process would get to the "Confirm Restore Point Selection" window but go no further. Subsequently, using corrective actions found via Google, I have removed any files that I could find related to "System Security" and ran MalWareBytes. Since the infection seems to keep her Avira AntiVirus from running I also ran Trend Micro's online scan. To make a long story short her computer is still messed up. We can't access the internet while in Normal Mode, her Avira is not working, her System Restore will not go past the "Confirm Restore Point Selection" window in neither the Normal nor Safe Mode, and as the topper she does not have any recovery discs of any kind. Is there a method whereas I can force the System Restore to proceed past the "Confirm Restore Point Selection" window and complete its process? Thank you. |
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