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win98 clients all have printing problems in morning
sbs2000 network, new server (happened before new server aswell).
2 hubs uplinked on 2 floors. win98 clients...outlook 2000. Customer comes in first thing turns on a computer with shared usb colour printer....goes to her pc boots...goes into outlook and tries to print email to her own local brother printer....hangs ... egg timer....another pc is turned on....tries to print to her local printer email or word and egg timer as soon as selects FILE, PRINT. Meanwhile first pc same thing when prints to colour laser.....and then the other pc does not have a list of printers at all. Some clients upstairs ok.....but the other day one user upstairs had same problem printing from outlook 2000. Takes a number of reboots and eventually things get back to normal. It seems to have problems printing from word also once it happens. Looked at temp files, journaling in outlook, win98 profiles were on server no locally so no temp print files are keep on server. Ran adaware , Trend Officescan client upto date on each pc. They installed months ago Adobe Acrobat full version that adds a type of printer port in printers folder.....one common thing on all clients. Checked cabling,,,,,reset hubs,checked patch cables......network will work fine for a week then this problem will start again..... Going to look at spooler temp files etc....looks like a local problem but then affects numerous users !!!!!!! arrrrhhhhhhh. confusing. Need help !!!!......should be changing win98 clients to xp soon but customer worried that same thing will happen after spending on new server also. Cheers Matt |
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win98 clients all have printing problems in morning
Matt,
You can verify if it's a port monitor problem, print out of notepad while the printer is paused. If the job ends up in the printer queue, then you have a port monitor problem. Office products (among others) tend to interact with the spooler components before the print dialog even comes up. You can forcible remove port monitors from the system by deleting key entries in the registry at: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Print\Monitors Make sure you back up the whole Monitors key first. Windows 98 requires a reboot and Windows NT, etc, only requires a restart of the [print] spooler service. I'm not sure anymore, but Adobe products used to check for duplicate serial numbers on the network... The only machines that need the USB port monitor are the ones that physically have the printer attached, but the driver installer will install it even on computers that only use it from the network. Greg "Matt" wrote in message ... sbs2000 network, new server (happened before new server aswell). 2 hubs uplinked on 2 floors. win98 clients...outlook 2000. Customer comes in first thing turns on a computer with shared usb colour printer....goes to her pc boots...goes into outlook and tries to print email to her own local brother printer....hangs ... egg timer....another pc is turned on....tries to print to her local printer email or word and egg timer as soon as selects FILE, PRINT. Meanwhile first pc same thing when prints to colour laser.....and then the other pc does not have a list of printers at all. Some clients upstairs ok.....but the other day one user upstairs had same problem printing from outlook 2000. Takes a number of reboots and eventually things get back to normal. It seems to have problems printing from word also once it happens. Looked at temp files, journaling in outlook, win98 profiles were on server no locally so no temp print files are keep on server. Ran adaware , Trend Officescan client upto date on each pc. They installed months ago Adobe Acrobat full version that adds a type of printer port in printers folder.....one common thing on all clients. Checked cabling,,,,,reset hubs,checked patch cables......network will work fine for a week then this problem will start again..... Going to look at spooler temp files etc....looks like a local problem but then affects numerous users !!!!!!! arrrrhhhhhhh. confusing. Need help !!!!......should be changing win98 clients to xp soon but customer worried that same thing will happen after spending on new server also. Cheers Matt |
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