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#1
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Win98SE can't find printer driver on the installation CD
an I'm trying to install an HP USB printer on my Win98SE computer. The
installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( ..inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Bobbi |
#2
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Win98SE can't find printer driver on the installation CD
ccbobbi wrote:
an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. Are you running the install from the CD or Add New Hardware? If not the CD, try running the install from the CD. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? The .inf files are what the installs look to and use. Files that have an extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when copied to a folder on the hd you can simply rename it to it's fully qualified ext, ie: .dll, other times it takes extracting the file. This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Printers, both USB and/or networked can be problematic when installing. Double check to make sure that USB is enabled in the BIOS. Check HP's support site for updated drivers for 98/SE and check the documentation for the proper installation to be sure you're not skipping anything. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 |
#3
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Win98SE can't find printer driver on the installation CD
Hi, Brian-
Thanks for helping! I'm running the installation program from a CD, and it seems to go fine. The part I'm having a problem with is finding the driver files, and that seems to be handled by a standard Windows utility, not a part of HP's installation program. When it asks for the location of the driver files and it's pointed to the right location, it doesn't seem to actually check the location, it just immediately says it can't find them. I tried copying those 4 files to my hard disk and the same thing happened. I'm wondering whether the utility which is performing this service is a damaged file. Even if the right files are in the right place, there's a disconnect. I know the USB ports work fine. The computer is correctly identifying the printer model number, and I regularly use other USB devices. I also downloaded a driver for this OS/Printer from HP's website, but it's 28 MB! and it seems to be locking up my computer. Doesn't 28 MB seem too large for a driver? Regarding the dl_ file, how would I uncompress or extract it, other than by letting the installation software take care of it? The installation process is fairly straightforward as far as following instructions. I just follow the prompts on the screen and it works except for finding the driver. (There's an error in the printed instruction poster; it says to connect the printer to the computer via the USB cable before inserting the CD. That works OK for Win XP but not for WIn98, so now I wait for the installation software to prompt me to connect.) I await your further suggestions. Bobbi "Brian A." wrote: ccbobbi wrote: an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. Are you running the install from the CD or Add New Hardware? If not the CD, try running the install from the CD. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? The .inf files are what the installs look to and use. Files that have an extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when copied to a folder on the hd you can simply rename it to it's fully qualified ext, ie: .dll, other times it takes extracting the file. This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Printers, both USB and/or networked can be problematic when installing. Double check to make sure that USB is enabled in the BIOS. Check HP's support site for updated drivers for 98/SE and check the documentation for the proper installation to be sure you're not skipping anything. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 |
#4
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Win98SE can't find printer driver on the installation CD
ccbobbi wrote:
Hi, Brian- Thanks for helping! I'm running the installation program from a CD, and it seems to go fine. The part I'm having a problem with is finding the driver files, and that seems to be handled by a standard Windows utility, not a part of HP's installation program. When it asks for the location of the driver files and it's pointed to the right location, it doesn't seem to actually check the location, it just immediately says it can't find them. I tried copying those 4 files to my hard disk and the same thing happened. I'm wondering whether the utility which is performing this service is a damaged file. Even if the right files are in the right place, there's a disconnect. Try right clicking on the .inf that is related to 98/SE and selecting install from the popup menu. I know the USB ports work fine. The computer is correctly identifying the printer model number, and I regularly use other USB devices. Ok. Now the Q is what version are the USB drivers? I also downloaded a driver for this OS/Printer from HP's website, but it's 28 MB! and it seems to be locking up my computer. Doesn't 28 MB seem too large for a driver? For a driver yes, but that would be the entire install most likely with software included, not just a driver. What's the make/model of the printer? Regarding the dl_ file, how would I uncompress or extract it, other than by letting the installation software take care of it? You could try winzip or anything similar, although as mentioned before you could copy/paste it to a folder and try to rename it. The installation process is fairly straightforward as far as following instructions. I just follow the prompts on the screen and it works except for finding the driver. (There's an error in the printed instruction poster; it says to connect the printer to the computer via the USB cable before inserting the CD. That works OK for Win XP but not for WIn98, so now I wait for the installation software to prompt me to connect.) That's odd, AFAIK most USB installs are done before any connection. I await your further suggestions. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 "Brian A." wrote: ccbobbi wrote: an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. Are you running the install from the CD or Add New Hardware? If not the CD, try running the install from the CD. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? The .inf files are what the installs look to and use. Files that have an extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when copied to a folder on the hd you can simply rename it to it's fully qualified ext, ie: .dll, other times it takes extracting the file. This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Printers, both USB and/or networked can be problematic when installing. Double check to make sure that USB is enabled in the BIOS. Check HP's support site for updated drivers for 98/SE and check the documentation for the proper installation to be sure you're not skipping anything. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 |
#5
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Win98SE can't find printer driver on the installation CD
1. Uninstall everything associated with the printer, and start again, this
time waiting until prompted before connecting the printer. 2. If it stops at the screen where it's looking for a driver file, can you find a Browse option? You can use this to browse to the folder that contains the driver files it needs. Sometimes this works when the automated procedure doesn't. The installation utility is part of the OS, but the information it is using about what files it needs and where to find them is supplied by HP, and often this is incorrect and can mislead the installation software. -- Jeff Richards MS MVP (Windows - Shell/User) "ccbobbi" wrote in message ... Hi, Brian- Thanks for helping! I'm running the installation program from a CD, and it seems to go fine. The part I'm having a problem with is finding the driver files, and that seems to be handled by a standard Windows utility, not a part of HP's installation program. When it asks for the location of the driver files and it's pointed to the right location, it doesn't seem to actually check the location, it just immediately says it can't find them. I tried copying those 4 files to my hard disk and the same thing happened. I'm wondering whether the utility which is performing this service is a damaged file. Even if the right files are in the right place, there's a disconnect. I know the USB ports work fine. The computer is correctly identifying the printer model number, and I regularly use other USB devices. I also downloaded a driver for this OS/Printer from HP's website, but it's 28 MB! and it seems to be locking up my computer. Doesn't 28 MB seem too large for a driver? Regarding the dl_ file, how would I uncompress or extract it, other than by letting the installation software take care of it? The installation process is fairly straightforward as far as following instructions. I just follow the prompts on the screen and it works except for finding the driver. (There's an error in the printed instruction poster; it says to connect the printer to the computer via the USB cable before inserting the CD. That works OK for Win XP but not for WIn98, so now I wait for the installation software to prompt me to connect.) I await your further suggestions. Bobbi "Brian A." wrote: ccbobbi wrote: an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. Are you running the install from the CD or Add New Hardware? If not the CD, try running the install from the CD. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? The .inf files are what the installs look to and use. Files that have an extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when copied to a folder on the hd you can simply rename it to it's fully qualified ext, ie: .dll, other times it takes extracting the file. This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Printers, both USB and/or networked can be problematic when installing. Double check to make sure that USB is enabled in the BIOS. Check HP's support site for updated drivers for 98/SE and check the documentation for the proper installation to be sure you're not skipping anything. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 |
#6
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Win98SE can't find printer driver on the installation CD
"ccbobbi" wrote in message
... an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Bobbi The installation software is somewhat different than the same installation in XP. The installer and its files are different animals. Believe the majority of the respondents are waiting for the model number of the printer, including myself. -- Jonny |
#7
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Win98SE can't find printer driver on the installation CD
Hi, Jeff-
I've already done what you suggested in steps 1 and 2. When it gets to the screen where it's looking for a driver file, there is indeed a browse option. I have filled it in with the correct subdirectory on the CD Rom, but it apparently doesn't even look on the CD before it says after 1/2 second that it can't find the file. The light on the CD driver doesn't even flicker, which is why I think it's not really searching. I've tried putting those files in a new folder on my hard disk and using the browse option to point to them, but it it can't find them there, either. It looks like the install software is using a standard Windows utility for this portion of the installation and I'm wondering if the file has been damaged somehow. The printer is an HP Deskjet 6940. The supposed files which are located on the CD are 3 small files ( .inf, .dll and .sys) and a 693KB file named hpzrm114.dl_ . Thanks for your kindness in helping! -Bobbi "Jeff Richards" wrote: 1. Uninstall everything associated with the printer, and start again, this time waiting until prompted before connecting the printer. 2. If it stops at the screen where it's looking for a driver file, can you find a Browse option? You can use this to browse to the folder that contains the driver files it needs. Sometimes this works when the automated procedure doesn't. The installation utility is part of the OS, but the information it is using about what files it needs and where to find them is supplied by HP, and often this is incorrect and can mislead the installation software. -- Jeff Richards MS MVP (Windows - Shell/User) "ccbobbi" wrote in message ... Hi, Brian- Thanks for helping! I'm running the installation program from a CD, and it seems to go fine. The part I'm having a problem with is finding the driver files, and that seems to be handled by a standard Windows utility, not a part of HP's installation program. When it asks for the location of the driver files and it's pointed to the right location, it doesn't seem to actually check the location, it just immediately says it can't find them. I tried copying those 4 files to my hard disk and the same thing happened. I'm wondering whether the utility which is performing this service is a damaged file. Even if the right files are in the right place, there's a disconnect. I know the USB ports work fine. The computer is correctly identifying the printer model number, and I regularly use other USB devices. I also downloaded a driver for this OS/Printer from HP's website, but it's 28 MB! and it seems to be locking up my computer. Doesn't 28 MB seem too large for a driver? Regarding the dl_ file, how would I uncompress or extract it, other than by letting the installation software take care of it? The installation process is fairly straightforward as far as following instructions. I just follow the prompts on the screen and it works except for finding the driver. (There's an error in the printed instruction poster; it says to connect the printer to the computer via the USB cable before inserting the CD. That works OK for Win XP but not for WIn98, so now I wait for the installation software to prompt me to connect.) I await your further suggestions. Bobbi "Brian A." wrote: ccbobbi wrote: an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. Are you running the install from the CD or Add New Hardware? If not the CD, try running the install from the CD. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? The .inf files are what the installs look to and use. Files that have an extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when copied to a folder on the hd you can simply rename it to it's fully qualified ext, ie: .dll, other times it takes extracting the file. This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Printers, both USB and/or networked can be problematic when installing. Double check to make sure that USB is enabled in the BIOS. Check HP's support site for updated drivers for 98/SE and check the documentation for the proper installation to be sure you're not skipping anything. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 |
#8
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Win98SE can't find printer driver on the installation CD
Hi, ccbobbi-
If you're still having problems with the install, check out links below to the HP Website Support Articles. A lot of information about installs there. These are all for the HPDeskjet #6940. http://h10025.www1.hp.com/ewfrf/wc/d...980&rule=37879 http://h10025.www1.hp.com/ewfrf/wc/d...name=c00095818 http://h10025.www1.hp.com/ewfrf/wc/d...name=c00037552 http://h10025.www1.hp.com/ewfrf/wc/d...name=c00625472 Good luck with your printer! charlie R "ccbobbi" wrote in message ... : Hi, Brian- : : Thanks for helping! I'm running the installation program from a CD, and it : seems to go fine. The part I'm having a problem with is finding the driver : files, and that seems to be handled by a standard Windows utility, not a part : of HP's installation program. When it asks for the location of the driver : files and it's pointed to the right location, it doesn't seem to actually : check the location, it just immediately says it can't find them. I tried : copying those 4 files to my hard disk and the same thing happened. I'm : wondering whether the utility which is performing this service is a damaged : file. Even if the right files are in the right place, there's a disconnect. : : I know the USB ports work fine. The computer is correctly identifying the : printer model number, and I regularly use other USB devices. : : I also downloaded a driver for this OS/Printer from HP's website, but it's : 28 MB! and it seems to be locking up my computer. Doesn't 28 MB seem too : large for a driver? : : Regarding the dl_ file, how would I uncompress or extract it, other than by : letting the installation software take care of it? : : The installation process is fairly straightforward as far as following : instructions. I just follow the prompts on the screen and it works except for : finding the driver. (There's an error in the printed instruction poster; it : says to connect the printer to the computer via the USB cable before : inserting the CD. That works OK for Win XP but not for WIn98, so now I wait : for the installation software to prompt me to connect.) : : I await your further suggestions. : : Bobbi : : : : "Brian A." wrote: : : ccbobbi wrote: : an I'm trying to install an HP USB printer on my Win98SE computer. The : installation software process proceeds OK until it gets to the point where it : asks for the location of the driver. At that point, the software appears to : be using a regular Windows utility for finding drivers, and it reports that : it cannot find the driver on the CD. In fact, I can tell it's not even : accessing the CD, because the CD drive light never flickers on. I copied the : relevant file to my hard disk and tried it that way got the same result: : can't find driver. : : Are you running the install from the CD or Add New Hardware? If not the CD, : try running the install from the CD. : : : So I don't know if there is a problem with the utility that can't find the : driver or if there's really no driver there. The directory that supposedly : contains the driver files has 4 files in it. Three are very tiny files ( : .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these : driver files, and what kind of extension is the driver utility looking for? : : The .inf files are what the installs look to and use. Files that have an : extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when : copied to a folder on the hd you can simply rename it to it's fully qualified : ext, ie: .dll, other times it takes extracting the file. : : : This printer installed successfully and easy on a WinXP machine using the : same installation CD. : : I've also read a brief MS Knowledgebase articles indicating that Win98 : machines might have trouble connecting to USB printers. I know that the USB : connection is fine, the communication is there, but the problem seems to be : locating the driver. : : Printers, both USB and/or networked can be problematic when installing. : Double check to make sure that USB is enabled in the BIOS. Check HP's support : site for updated drivers for 98/SE and check the documentation for the proper : installation to be sure you're not skipping anything. : : : -- : : Brian A. Sesko { MS MVP_Shell/User } : Conflicts start where information lacks. : http://basconotw.mvps.org/ : : Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm : How to ask a question: http://support.microsoft.com/kb/555375 : : : : |
#9
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Win98SE can't find printer driver on the installation CD
When you are prompted for the drivers, try filling in the entire drive and
path, for example: d:\drivers Ben "ccbobbi" wrote in message ... Hi, Jeff- I've already done what you suggested in steps 1 and 2. When it gets to the screen where it's looking for a driver file, there is indeed a browse option. I have filled it in with the correct subdirectory on the CD Rom, but it apparently doesn't even look on the CD before it says after 1/2 second that it can't find the file. The light on the CD driver doesn't even flicker, which is why I think it's not really searching. I've tried putting those files in a new folder on my hard disk and using the browse option to point to them, but it it can't find them there, either. It looks like the install software is using a standard Windows utility for this portion of the installation and I'm wondering if the file has been damaged somehow. The printer is an HP Deskjet 6940. The supposed files which are located on the CD are 3 small files ( .inf, .dll and .sys) and a 693KB file named hpzrm114.dl_ . Thanks for your kindness in helping! -Bobbi "Jeff Richards" wrote: 1. Uninstall everything associated with the printer, and start again, this time waiting until prompted before connecting the printer. 2. If it stops at the screen where it's looking for a driver file, can you find a Browse option? You can use this to browse to the folder that contains the driver files it needs. Sometimes this works when the automated procedure doesn't. The installation utility is part of the OS, but the information it is using about what files it needs and where to find them is supplied by HP, and often this is incorrect and can mislead the installation software. -- Jeff Richards MS MVP (Windows - Shell/User) "ccbobbi" wrote in message ... Hi, Brian- Thanks for helping! I'm running the installation program from a CD, and it seems to go fine. The part I'm having a problem with is finding the driver files, and that seems to be handled by a standard Windows utility, not a part of HP's installation program. When it asks for the location of the driver files and it's pointed to the right location, it doesn't seem to actually check the location, it just immediately says it can't find them. I tried copying those 4 files to my hard disk and the same thing happened. I'm wondering whether the utility which is performing this service is a damaged file. Even if the right files are in the right place, there's a disconnect. I know the USB ports work fine. The computer is correctly identifying the printer model number, and I regularly use other USB devices. I also downloaded a driver for this OS/Printer from HP's website, but it's 28 MB! and it seems to be locking up my computer. Doesn't 28 MB seem too large for a driver? Regarding the dl_ file, how would I uncompress or extract it, other than by letting the installation software take care of it? The installation process is fairly straightforward as far as following instructions. I just follow the prompts on the screen and it works except for finding the driver. (There's an error in the printed instruction poster; it says to connect the printer to the computer via the USB cable before inserting the CD. That works OK for Win XP but not for WIn98, so now I wait for the installation software to prompt me to connect.) I await your further suggestions. Bobbi "Brian A." wrote: ccbobbi wrote: an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. Are you running the install from the CD or Add New Hardware? If not the CD, try running the install from the CD. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? The .inf files are what the installs look to and use. Files that have an extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when copied to a folder on the hd you can simply rename it to it's fully qualified ext, ie: .dll, other times it takes extracting the file. This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Printers, both USB and/or networked can be problematic when installing. Double check to make sure that USB is enabled in the BIOS. Check HP's support site for updated drivers for 98/SE and check the documentation for the proper installation to be sure you're not skipping anything. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 |
#10
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Win98SE can't find printer driver on the installation CD
From:
http://h10025.www1.hp.com/ewfrf/wc/d...name=c00569584 CAUTION: Do not connect the USB cable until prompted to do so during the software installation. http://h10025.www1.hp.com/ewfrf/wc/d...name=c00016441 http://h10025.www1.hp.com/ewfrf/wc/d...name=c00037552 http://h10025.www1.hp.com/ewfrf/wc/d...name=c00095818 http://h10025.www1.hp.com/ewfrf/wc/d...name=c00625472 -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 ccbobbi wrote: Hi, Jeff- I've already done what you suggested in steps 1 and 2. When it gets to the screen where it's looking for a driver file, there is indeed a browse option. I have filled it in with the correct subdirectory on the CD Rom, but it apparently doesn't even look on the CD before it says after 1/2 second that it can't find the file. The light on the CD driver doesn't even flicker, which is why I think it's not really searching. I've tried putting those files in a new folder on my hard disk and using the browse option to point to them, but it it can't find them there, either. It looks like the install software is using a standard Windows utility for this portion of the installation and I'm wondering if the file has been damaged somehow. The printer is an HP Deskjet 6940. The supposed files which are located on the CD are 3 small files ( .inf, .dll and .sys) and a 693KB file named hpzrm114.dl_ . Thanks for your kindness in helping! -Bobbi "Jeff Richards" wrote: 1. Uninstall everything associated with the printer, and start again, this time waiting until prompted before connecting the printer. 2. If it stops at the screen where it's looking for a driver file, can you find a Browse option? You can use this to browse to the folder that contains the driver files it needs. Sometimes this works when the automated procedure doesn't. The installation utility is part of the OS, but the information it is using about what files it needs and where to find them is supplied by HP, and often this is incorrect and can mislead the installation software. -- Jeff Richards MS MVP (Windows - Shell/User) "ccbobbi" wrote in message ... Hi, Brian- Thanks for helping! I'm running the installation program from a CD, and it seems to go fine. The part I'm having a problem with is finding the driver files, and that seems to be handled by a standard Windows utility, not a part of HP's installation program. When it asks for the location of the driver files and it's pointed to the right location, it doesn't seem to actually check the location, it just immediately says it can't find them. I tried copying those 4 files to my hard disk and the same thing happened. I'm wondering whether the utility which is performing this service is a damaged file. Even if the right files are in the right place, there's a disconnect. I know the USB ports work fine. The computer is correctly identifying the printer model number, and I regularly use other USB devices. I also downloaded a driver for this OS/Printer from HP's website, but it's 28 MB! and it seems to be locking up my computer. Doesn't 28 MB seem too large for a driver? Regarding the dl_ file, how would I uncompress or extract it, other than by letting the installation software take care of it? The installation process is fairly straightforward as far as following instructions. I just follow the prompts on the screen and it works except for finding the driver. (There's an error in the printed instruction poster; it says to connect the printer to the computer via the USB cable before inserting the CD. That works OK for Win XP but not for WIn98, so now I wait for the installation software to prompt me to connect.) I await your further suggestions. Bobbi "Brian A." wrote: ccbobbi wrote: an I'm trying to install an HP USB printer on my Win98SE computer. The installation software process proceeds OK until it gets to the point where it asks for the location of the driver. At that point, the software appears to be using a regular Windows utility for finding drivers, and it reports that it cannot find the driver on the CD. In fact, I can tell it's not even accessing the CD, because the CD drive light never flickers on. I copied the relevant file to my hard disk and tried it that way got the same result: can't find driver. Are you running the install from the CD or Add New Hardware? If not the CD, try running the install from the CD. So I don't know if there is a problem with the utility that can't find the driver or if there's really no driver there. The directory that supposedly contains the driver files has 4 files in it. Three are very tiny files ( .inf, .sys and.dll) and one 693KB file named hpzrm114.dl_ . Are these driver files, and what kind of extension is the driver utility looking for? The .inf files are what the installs look to and use. Files that have an extension with an underscore, ie: hpzrm114.dl_, are compressed. Sometimes when copied to a folder on the hd you can simply rename it to it's fully qualified ext, ie: .dll, other times it takes extracting the file. This printer installed successfully and easy on a WinXP machine using the same installation CD. I've also read a brief MS Knowledgebase articles indicating that Win98 machines might have trouble connecting to USB printers. I know that the USB connection is fine, the communication is there, but the problem seems to be locating the driver. Printers, both USB and/or networked can be problematic when installing. Double check to make sure that USB is enabled in the BIOS. Check HP's support site for updated drivers for 98/SE and check the documentation for the proper installation to be sure you're not skipping anything. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 |
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