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#1
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Win98 Print Server
I'm researching this problem for a colleague, so pardon if the details are
incomplete... Prior configuration was a Win98 SE PC operating as a print server with a locally attached parallel printer in a network containing wireless laptops running WinXP. Under this configuration, the printer was shared and all laptops could print to it. New configuration is using a USB-connected printer on the Win98 PC instead of the parallel port-connected printer. The XP laptops can print test pages and from non-Office applications (e.g., Adobe Reader) just fine. However, Office applications (Word, Excel, Outlook, etc.) won't print. The job never shows up in the print queue. The printer status shows "idle" rather than "ready". Office has been uninstalled/reinstalled on the XP laptops, as have the printer drivers. MS KB307162 begins to describe this anomaly, but indicates that a printer test page won't print -- this is not the case here; the test page prints fine from the XP laptops, as well as non-Office applications. Any insights would be greatly appreciated... Marty |
#2
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Win98 Print Server
Usng File, Print (instead of hitting the print icon on the toolbar), how
many printers do you see (or does your colleague see) in the drop down box. -- Cari (MS-MVP) Printing & Imaging http://www.coribright.com/windows "Marty" wrote in message ... I'm researching this problem for a colleague, so pardon if the details are incomplete... Prior configuration was a Win98 SE PC operating as a print server with a locally attached parallel printer in a network containing wireless laptops running WinXP. Under this configuration, the printer was shared and all laptops could print to it. New configuration is using a USB-connected printer on the Win98 PC instead of the parallel port-connected printer. The XP laptops can print test pages and from non-Office applications (e.g., Adobe Reader) just fine. However, Office applications (Word, Excel, Outlook, etc.) won't print. The job never shows up in the print queue. The printer status shows "idle" rather than "ready". Office has been uninstalled/reinstalled on the XP laptops, as have the printer drivers. MS KB307162 begins to describe this anomaly, but indicates that a printer test page won't print -- this is not the case here; the test page prints fine from the XP laptops, as well as non-Office applications. Any insights would be greatly appreciated... Marty |
#3
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Win98 Print Server
Cari,
I appreciate the "bite" (byte?) on this problem. I've contacted my colleague to check on your question -- I should have an answer for you by Tuesday at the latest. It was an intriguing question, however. Are you thinking that the old printer is still configured/registered on the Win98 PC and is somehow being interpreted as the "default" printer for Office apps -- thereby sending the print jobs to Never Never Land? My understanding is that the old printer is no longer connected to the Win98 box, but I don't know if it was ever deleted. Would it help in the diagnostic process to reconnect the printer (if it still exists) and see if the Office apps can print to it? Just out of curiousity, do you have a plausible hypothesis and are just holding your cards close to the vest, or are you grasping at straws like I am? (I want to believe that when you get the answer to your question, you're going to pull an Adrian Monk or Hercule Poirot and say "Ah ha! The butler did it!") Thanks! Marty "Cari (MS-MVP)" wrote: Usng File, Print (instead of hitting the print icon on the toolbar), how many printers do you see (or does your colleague see) in the drop down box. -- Cari (MS-MVP) Printing & Imaging http://www.coribright.com/windows "Marty" wrote in message ... I'm researching this problem for a colleague, so pardon if the details are incomplete... Prior configuration was a Win98 SE PC operating as a print server with a locally attached parallel printer in a network containing wireless laptops running WinXP. Under this configuration, the printer was shared and all laptops could print to it. New configuration is using a USB-connected printer on the Win98 PC instead of the parallel port-connected printer. The XP laptops can print test pages and from non-Office applications (e.g., Adobe Reader) just fine. However, Office applications (Word, Excel, Outlook, etc.) won't print. The job never shows up in the print queue. The printer status shows "idle" rather than "ready". Office has been uninstalled/reinstalled on the XP laptops, as have the printer drivers. MS KB307162 begins to describe this anomaly, but indicates that a printer test page won't print -- this is not the case here; the test page prints fine from the XP laptops, as well as non-Office applications. Any insights would be greatly appreciated... Marty |
#4
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Win98 Print Server - Addendum
Cari,
Just another tidbit of info I just remembered that may or may not be pertinent... My colleague indicated that his current work-around is to copy the Word doc (or Excel spreadsheet) from the WinXP laptop to a shared folder on the Win98 PC. Then he launches a the corresponding application resident on the Win98 box and can print just fine. I don't recall what versions of Office are on the WinXP laptops versus the Win98 desktop, but I think it's Office 2003 Prof on WinXP and Office 97 on Win98. Marty "Marty" wrote: Cari, I appreciate the "bite" (byte?) on this problem. I've contacted my colleague to check on your question -- I should have an answer for you by Tuesday at the latest. It was an intriguing question, however. Are you thinking that the old printer is still configured/registered on the Win98 PC and is somehow being interpreted as the "default" printer for Office apps -- thereby sending the print jobs to Never Never Land? My understanding is that the old printer is no longer connected to the Win98 box, but I don't know if it was ever deleted. Would it help in the diagnostic process to reconnect the printer (if it still exists) and see if the Office apps can print to it? Just out of curiousity, do you have a plausible hypothesis and are just holding your cards close to the vest, or are you grasping at straws like I am? (I want to believe that when you get the answer to your question, you're going to pull an Adrian Monk or Hercule Poirot and say "Ah ha! The butler did it!") Thanks! Marty "Cari (MS-MVP)" wrote: Usng File, Print (instead of hitting the print icon on the toolbar), how many printers do you see (or does your colleague see) in the drop down box. -- Cari (MS-MVP) Printing & Imaging http://www.coribright.com/windows "Marty" wrote in message ... I'm researching this problem for a colleague, so pardon if the details are incomplete... Prior configuration was a Win98 SE PC operating as a print server with a locally attached parallel printer in a network containing wireless laptops running WinXP. Under this configuration, the printer was shared and all laptops could print to it. New configuration is using a USB-connected printer on the Win98 PC instead of the parallel port-connected printer. The XP laptops can print test pages and from non-Office applications (e.g., Adobe Reader) just fine. However, Office applications (Word, Excel, Outlook, etc.) won't print. The job never shows up in the print queue. The printer status shows "idle" rather than "ready". Office has been uninstalled/reinstalled on the XP laptops, as have the printer drivers. MS KB307162 begins to describe this anomaly, but indicates that a printer test page won't print -- this is not the case here; the test page prints fine from the XP laptops, as well as non-Office applications. Any insights would be greatly appreciated... Marty |
#5
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Win98 Print Server - Solved
Cari,
New development... Upon further research with HP (the new printer in question is an HP inkjet), it appears that the HP print drivers supplied for it are problematic with wireless networks. HP suggested that a generic print driver for another HP printer be used instead. My colleague tried this out and it worked. Now the WinXP laptops can print from Office apps just fine. I apologize for making you spin brain cycles for something that turned out not to be a MS-related issue (OK, that's one... ;-) ) but I do appreciate your willingness to respond and try to resolve the issue. Thanks! Marty "Marty" wrote: Cari, Just another tidbit of info I just remembered that may or may not be pertinent... My colleague indicated that his current work-around is to copy the Word doc (or Excel spreadsheet) from the WinXP laptop to a shared folder on the Win98 PC. Then he launches a the corresponding application resident on the Win98 box and can print just fine. I don't recall what versions of Office are on the WinXP laptops versus the Win98 desktop, but I think it's Office 2003 Prof on WinXP and Office 97 on Win98. Marty "Marty" wrote: Cari, I appreciate the "bite" (byte?) on this problem. I've contacted my colleague to check on your question -- I should have an answer for you by Tuesday at the latest. It was an intriguing question, however. Are you thinking that the old printer is still configured/registered on the Win98 PC and is somehow being interpreted as the "default" printer for Office apps -- thereby sending the print jobs to Never Never Land? My understanding is that the old printer is no longer connected to the Win98 box, but I don't know if it was ever deleted. Would it help in the diagnostic process to reconnect the printer (if it still exists) and see if the Office apps can print to it? Just out of curiousity, do you have a plausible hypothesis and are just holding your cards close to the vest, or are you grasping at straws like I am? (I want to believe that when you get the answer to your question, you're going to pull an Adrian Monk or Hercule Poirot and say "Ah ha! The butler did it!") Thanks! Marty "Cari (MS-MVP)" wrote: Usng File, Print (instead of hitting the print icon on the toolbar), how many printers do you see (or does your colleague see) in the drop down box. -- Cari (MS-MVP) Printing & Imaging http://www.coribright.com/windows "Marty" wrote in message ... I'm researching this problem for a colleague, so pardon if the details are incomplete... Prior configuration was a Win98 SE PC operating as a print server with a locally attached parallel printer in a network containing wireless laptops running WinXP. Under this configuration, the printer was shared and all laptops could print to it. New configuration is using a USB-connected printer on the Win98 PC instead of the parallel port-connected printer. The XP laptops can print test pages and from non-Office applications (e.g., Adobe Reader) just fine. However, Office applications (Word, Excel, Outlook, etc.) won't print. The job never shows up in the print queue. The printer status shows "idle" rather than "ready". Office has been uninstalled/reinstalled on the XP laptops, as have the printer drivers. MS KB307162 begins to describe this anomaly, but indicates that a printer test page won't print -- this is not the case here; the test page prints fine from the XP laptops, as well as non-Office applications. Any insights would be greatly appreciated... Marty |
#6
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Win98 Print Server - Solved
You're very welcome.... I'm happy it all works now!
-- Cari (MS-MVP) Printing & Imaging http://www.coribright.com/windows "Marty" wrote in message ... Cari, New development... Upon further research with HP (the new printer in question is an HP inkjet), it appears that the HP print drivers supplied for it are problematic with wireless networks. HP suggested that a generic driver for another HP printer be used instead. My colleague tried this out and it worked. Now the WinXP laptops can print from Office apps just fine. I apologize for making you spin brain cycles for something that turned out not to be a MS-related issue (OK, that's one... ;-) ) but I do appreciate your willingness to respond and try to resolve the issue. Thanks! Marty "Marty" wrote: Cari, Just another tidbit of info I just remembered that may or may not be pertinent... My colleague indicated that his current work-around is to copy the Word doc (or Excel spreadsheet) from the WinXP laptop to a shared folder on the Win98 PC. Then he launches a the corresponding application resident on the Win98 box and can print just fine. I don't recall what versions of Office are on the WinXP laptops versus the Win98 desktop, but I think it's Office 2003 Prof on WinXP and Office 97 on Win98. Marty "Marty" wrote: Cari, I appreciate the "bite" (byte?) on this problem. I've contacted my colleague to check on your question -- I should have an answer for you by Tuesday at the latest. It was an intriguing question, however. Are you thinking that the old printer is still configured/registered on the Win98 PC and is somehow being interpreted as the "default" printer for Office apps -- thereby sending the print jobs to Never Never Land? My understanding is that the old printer is no longer connected to the Win98 box, but I don't know if it was ever deleted. Would it help in the diagnostic process to reconnect the printer (if it still exists) and see if the Office apps can print to it? Just out of curiousity, do you have a plausible hypothesis and are just holding your cards close to the vest, or are you grasping at straws like I am? (I want to believe that when you get the answer to your question, you're going to pull an Adrian Monk or Hercule Poirot and say "Ah ha! The butler did it!") Thanks! Marty "Cari (MS-MVP)" wrote: Usng File, Print (instead of hitting the print icon on the toolbar), how many printers do you see (or does your colleague see) in the drop down box. -- Cari (MS-MVP) Printing & Imaging http://www.coribright.com/windows "Marty" wrote in message ... I'm researching this problem for a colleague, so pardon if the details are incomplete... Prior configuration was a Win98 SE PC operating as a print server with a locally attached parallel printer in a network containing wireless laptops running WinXP. Under this configuration, the printer was shared and all laptops could print to it. New configuration is using a USB-connected printer on the Win98 PC instead of the parallel port-connected printer. The XP laptops can print test pages and from non-Office applications (e.g., Adobe Reader) just fine. However, Office applications (Word, Excel, Outlook, etc.) won't print. The job never shows up in the print queue. The printer status shows "idle" rather than "ready". Office has been uninstalled/reinstalled on the XP laptops, as have the printer drivers. MS KB307162 begins to describe this anomaly, but indicates that a printer test page won't print -- this is not the case here; the test page prints fine from the XP laptops, as well as non-Office applications. Any insights would be greatly appreciated... Marty |
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