WinMe Ceases to Function When I Install Kodak EasyShare Software

Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare software,
since October 2003. Last month, I had to replace a broken CD-RW drive on my
computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software had
stopped working. So I uninstalled the EasyShare software and reinstalled it.
From that moment on, my computer totally ceased to function, and nearly two
hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode,
could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing he
suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak tech
yesterday was that when the EasyShare software is installed on my machine
(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone tech
support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to
Windows Millennium Edition." But I was not upgrading to Windows Millennium
Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I would
be most grateful. Many thanks in advance.

Joan

You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://download.nai.com/products/mca...rt/stinger.exe

- update your virus scanner and run a full system scan of all files.

Reboot to Safe Mode and run CWShredder - to remove variants of the
CoolWebSearch hijacker.
http://www.merijn.org/cwschronicles.html

Use CWShredder, the removal tool:
http://www.merijn.org/files/cwshredder.zip
http://www.merijn.org/files/CWShredder.exe
http://www.spywareinfo.com/downloads...CWShredder.exe
http://www.zerosrealm.com/downloads/CWShredder.zip

download AdAware SE Personal Edition from www.lavasoftusa.com, install,
update, and run it to remove spyware, adware, and other such nasties from
your system.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04...
Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare
software,
since October 2003. Last month, I had to replace a broken CD-RW drive on
my
computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software
had
stopped working. So I uninstalled the EasyShare software and reinstalled
it.
From that moment on, my computer totally ceased to function, and nearly
two
hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode,
could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing he
suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak
tech
yesterday was that when the EasyShare software is installed on my machine
(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone
tech
support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade
to
Windows Millennium Edition." But I was not upgrading to Windows Millennium
Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I would
be most grateful. Many thanks in advance.

Joan

Thanks, Noel. I've been running AdAware and Spybot regularly since you told
me about these programs the last time I had big computer problems. I'll do
all the other things you mention and get back to you.

Sorry about the duplicate send. Outlook Express told me there had been an
error preventing my first send, so I fired it off again.

Best,
Joan


"Noel Paton" wrote in message
...
You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://download.nai.com/products/mca...rt/stinger.exe

- update your virus scanner and run a full system scan of all files.

Reboot to Safe Mode and run CWShredder - to remove variants of the
CoolWebSearch hijacker.
http://www.merijn.org/cwschronicles.html

Use CWShredder, the removal tool:
http://www.merijn.org/files/cwshredder.zip
http://www.merijn.org/files/CWShredder.exe
http://www.spywareinfo.com/downloads...CWShredder.exe
http://www.zerosrealm.com/downloads/CWShredder.zip

download AdAware SE Personal Edition from www.lavasoftusa.com, install,
update, and run it to remove spyware, adware, and other such nasties from
your system.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04...
Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare
software,
since October 2003. Last month, I had to replace a broken CD-RW drive on
my
computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software
had
stopped working. So I uninstalled the EasyShare software and reinstalled
it.
From that moment on, my computer totally ceased to function, and nearly
two
hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe
Mode,
could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing
he
suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak
tech
yesterday was that when the EasyShare software is installed on my
machine
(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone
tech
support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade
to
Windows Millennium Edition." But I was not upgrading to Windows
Millennium
Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I
would
be most grateful. Many thanks in advance.

Joan

"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04...
Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare
software,
since October 2003. Last month, I had to replace a broken CD-RW drive on
my
computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software
had
stopped working. So I uninstalled the EasyShare software and reinstalled
it.
From that moment on, my computer totally ceased to function, and nearly
two
hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode,
could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing he
suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak
tech
yesterday was that when the EasyShare software is installed on my machine
(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone
tech
support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade
to
Windows Millennium Edition." But I was not upgrading to Windows Millennium
Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I would
be most grateful. Many thanks in advance.

No, you don't need a new OS...I've been using Millennium for several years
now, with Kodak Easyshare...it's v 1.1. I really don't like the newer
version and don't find the new version as user friendly. Not much help to
you I know, but suffice it to say that it will work (even the newest
version) with ME.
--
Nomad

Thanks, Nomad. My Kodak software was working fine with Windows Me until I
replaced my old Adaptec CD burner with a Buslink one. But Kodak's Web site
says it supports my new CD-RW drive (LITE-ON LTR-52327S), so it doesn't seem
as though that would be the problem. But it *was* after that installation
that the EasyShare software stopped working. I'm totally stumped.

"Nomad" wrote in message
news:BSVJd.153320$KO5.38643@clgrps13...
"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04...
Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare
software,
since October 2003. Last month, I had to replace a broken CD-RW drive on
my
computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software
had
stopped working. So I uninstalled the EasyShare software and reinstalled
it.
From that moment on, my computer totally ceased to function, and nearly
two
hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe
Mode,
could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing
he
suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak
tech
yesterday was that when the EasyShare software is installed on my
machine
(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone
tech
support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade
to
Windows Millennium Edition." But I was not upgrading to Windows
Millennium
Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I
would
be most grateful. Many thanks in advance.

No, you don't need a new OS...I've been using Millennium for several years
now, with Kodak Easyshare...it's v 1.1. I really don't like the newer
version and don't find the new version as user friendly. Not much help to
you I know, but suffice it to say that it will work (even the newest
version) with ME.
--
Nomad

Adaptec? Was Roxio in the picture when you replaced the CD Burner? I'm
highly suspicious that Roxio is at the heart of your problems.

John

A Baffled User wrote:

Thanks, Nomad. My Kodak software was working fine with Windows Me until I
replaced my old Adaptec CD burner with a Buslink one. But Kodak's Web site
says it supports my new CD-RW drive (LITE-ON LTR-52327S), so it doesn't seem
as though that would be the problem. But it *was* after that installation
that the EasyShare software stopped working. I'm totally stumped.

"Nomad" wrote in message
news:BSVJd.153320$KO5.38643@clgrps13...

"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04...

Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare

software,

since October 2003. Last month, I had to replace a broken CD-RW drive on

my

computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software

had

stopped working. So I uninstalled the EasyShare software and reinstalled

it.

From that moment on, my computer totally ceased to function, and nearly

two

hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe

Mode,

could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing

he

suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak

tech

yesterday was that when the EasyShare software is installed on my

machine

(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone

tech

support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade

to

Windows Millennium Edition." But I was not upgrading to Windows

Millennium

Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I

would

be most grateful. Many thanks in advance.

No, you don't need a new OS...I've been using Millennium for several years
now, with Kodak Easyshare...it's v 1.1. I really don't like the newer
version and don't find the new version as user friendly. Not much help to
you I know, but suffice it to say that it will work (even the newest
version) with ME.
--
Nomad

My original CD-RW used Adaptec software. The program for CD-RWs was called
DirectCD, and the other one, for burning read-only CDs, had another name. I
don't remember anything saying Roxio. Does that tell you anything?

"John John" wrote in message
...
Adaptec? Was Roxio in the picture when you replaced the CD Burner? I'm
highly suspicious that Roxio is at the heart of your problems.

John

A Baffled User wrote:

Thanks, Nomad. My Kodak software was working fine with Windows Me until
I
replaced my old Adaptec CD burner with a Buslink one. But Kodak's Web
site
says it supports my new CD-RW drive (LITE-ON LTR-52327S), so it doesn't
seem
as though that would be the problem. But it *was* after that
installation
that the EasyShare software stopped working. I'm totally stumped.

"Nomad" wrote in message
news:BSVJd.153320$KO5.38643@clgrps13...

"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04...

Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare

software,

since October 2003. Last month, I had to replace a broken CD-RW drive
on

my

computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software

had

stopped working. So I uninstalled the EasyShare software and
reinstalled

it.

From that moment on, my computer totally ceased to function, and nearly

two

hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe

Mode,

could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing

he

suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak

tech

yesterday was that when the EasyShare software is installed on my

machine

(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone

tech

support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You
Upgrade

to

Windows Millennium Edition." But I was not upgrading to Windows

Millennium

Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I

would

be most grateful. Many thanks in advance.

No, you don't need a new OS...I've been using Millennium for several
years
now, with Kodak Easyshare...it's v 1.1. I really don't like the newer
version and don't find the new version as user friendly. Not much help
to
you I know, but suffice it to say that it will work (even the newest
version) with ME.
--
Nomad

I've done all the scans you suggested. The only one that caught any bad guys
was Spybot, which found quite a few BackWebLite critters. I got rid of them
all, but, unfortunately, I still can't install the Kodak EasyShare software
without it causing the computer to freeze up.


"Noel Paton" wrote in message
...
You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://download.nai.com/products/mca...rt/stinger.exe

- update your virus scanner and run a full system scan of all files.

Reboot to Safe Mode and run CWShredder - to remove variants of the
CoolWebSearch hijacker.
http://www.merijn.org/cwschronicles.html

Use CWShredder, the removal tool:
http://www.merijn.org/files/cwshredder.zip
http://www.merijn.org/files/CWShredder.exe
http://www.spywareinfo.com/downloads...CWShredder.exe
http://www.zerosrealm.com/downloads/CWShredder.zip

download AdAware SE Personal Edition from www.lavasoftusa.com, install,
update, and run it to remove spyware, adware, and other such nasties from
your system.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04...
Dell Pentium III computer with 512 MB RAM

I have been using a Kodak DX6440 digital camera, and its EasyShare
software,
since October 2003. Last month, I had to replace a broken CD-RW drive on
my
computer. After I replaced that drive, I was no longer able to transfer
photographs from the Kodak camera to my hard drive. The camera software
had
stopped working. So I uninstalled the EasyShare software and reinstalled
it.
From that moment on, my computer totally ceased to function, and nearly
two
hours of tech support from the computer maker, Dell, couldn't solve the
problem. Only by uninstalling the Kodak EasyShare software, in Safe
Mode,
could I get the computer to function normally again.

I got technical assistance via e-mail from a Kodak person, but nothing
he
suggested worked. So I got live technical support over the telephone
yesterday that did not solve the problem, either. The only new piece of
information that I got out of the hour-long conversation with the Kodak
tech
yesterday was that when the EasyShare software is installed on my
machine
(and thus causing the computer to hang), when you open Task Manager
(CTRL+ALT+Del), there is a process or program running in the background
called "cmdninst," along with a varying number of processes or programs
called "unknown."

Dell told me that I would need a new operating system. Kodak telephone
tech
support said that I should follow the instructions at
http://support.microsoft.com/kb/q277994/, on which page the title is
"'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade
to
Windows Millennium Edition." But I was not upgrading to Windows
Millennium
Edition, and I did not get that error message.

Now I don't know where to turn. If anyone out there has any ideas, I
would
be most grateful. Many thanks in advance.

Joan

A Baffled User wrote:
My original CD-RW used Adaptec software. The program for CD-RWs was called
DirectCD, and the other one, for burning read-only CDs, had another name. I
don't remember anything saying Roxio. Does that tell you anything?


Roxio bought Adaptec's stuff, so DCD and Easy-CD Creator, etc. are now
Roxio.

If BusLink implies "on the USB Buss", I think we have a winner.



Rick

Are you saying that the BusLink CD-RW drive or its software might be
defective? It is not attached to a USB port, if that's what you mean. Its
installation is the same as that of the original drive (which came installed
on my new Dell Dimension 4100 computer in November 2000).

Joan

"Rick T" wrote in message
...
A Baffled User wrote:
My original CD-RW used Adaptec software. The program for CD-RWs was
called
DirectCD, and the other one, for burning read-only CDs, had another
name. I
don't remember anything saying Roxio. Does that tell you anything?


Roxio bought Adaptec's stuff, so DCD and Easy-CD Creator, etc. are now
Roxio.

If BusLink implies "on the USB Buss", I think we have a winner.



Rick