Repairing ME - Part 2

This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared more
than once afterward. I closed the window without any problem and completed
the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There were no
error-flagged devices. "Other" contained two unknown devices. I removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window, and of
course it came back again and again. I couldn't get past it. This error
stopped the boot.

There was a second error window: Run time error. "Component MSCOMCTLOCX or
one of its dependencies not correctly registered: a file is missing or
invalid" I was able to close this window without further effect. Of course
the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed it and
did something I should have done two weeks ago. I tried to run System
Restore. Eventually I got an error message from System Resto " Rstrui has
caused an error in MSHTML.DLL. Helpctr will now close." I couldn't get any
further with System Restore. That was perhaps a pity because there is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search & Destroy
and Ad-Aware SE Personal and installed them. I ran Spybot. It found some
items. I had them removed. This did not complete. The program seemed to
have hung. I closed it, which I now think I shouldn't have done. Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items. Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had changed.
The error messages popped up and the boot was dead. I rebooted in Safe Mode
and got the error message from Helpctr. Thinking that installation of these
programs and WiZ, also a recent download, may have caused problems, I went to
Add/Remove Software and removed the anti-spyware programs. I had to remove
WiZ manually. Nothing changed and I began to regret removing these three
programs.

I should note that the Sophos virus checker runs on boot-up. I has never
found anything. The subscription is out-of-date. Since we can't access the
Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have a
floppy drive at home.) It runs Windows XP Professional. I will download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope that each
of them will fit on a single floppy.) I may download Spybot S&D. It says it
backs up the registry before scanning. Perhaps I should have paid more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft at this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
wrote in message ...
This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared more
than once afterward. I closed the window without any problem and
completed
the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There were
no
error-flagged devices. "Other" contained two unknown devices. I removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window, and of
course it came back again and again. I couldn't get past it. This error
stopped the boot.

There was a second error window: Run time error. "Component MSCOMCTLOCX
or
one of its dependencies not correctly registered: a file is missing or
invalid" I was able to close this window without further effect. Of
course
the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed it
and
did something I should have done two weeks ago. I tried to run System
Restore. Eventually I got an error message from System Resto " Rstrui
has
caused an error in MSHTML.DLL. Helpctr will now close." I couldn't get
any
further with System Restore. That was perhaps a pity because there is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &
Destroy
and Ad-Aware SE Personal and installed them. I ran Spybot. It found some
items. I had them removed. This did not complete. The program seemed to
have hung. I closed it, which I now think I shouldn't have done. Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items. Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had changed.
The error messages popped up and the boot was dead. I rebooted in Safe
Mode
and got the error message from Helpctr. Thinking that installation of
these
programs and WiZ, also a recent download, may have caused problems, I went
to
Add/Remove Software and removed the anti-spyware programs. I had to
remove
WiZ manually. Nothing changed and I began to regret removing these three
programs.

I should note that the Sophos virus checker runs on boot-up. I has never
found anything. The subscription is out-of-date. Since we can't access
the
Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have a
floppy drive at home.) It runs Windows XP Professional. I will download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope that
each
of them will fit on a single floppy.) I may download Spybot S&D. It says
it
backs up the registry before scanning. Perhaps I should have paid more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

Thanks. I'll do what you suggested.

"Jack E Martinelli" wrote:

Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft at this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
wrote in message ...
This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared more
than once afterward. I closed the window without any problem and
completed
the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There were
no
error-flagged devices. "Other" contained two unknown devices. I removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window, and of
course it came back again and again. I couldn't get past it. This error
stopped the boot.

There was a second error window: Run time error. "Component MSCOMCTLOCX
or
one of its dependencies not correctly registered: a file is missing or
invalid" I was able to close this window without further effect. Of
course
the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed it
and
did something I should have done two weeks ago. I tried to run System
Restore. Eventually I got an error message from System Resto " Rstrui
has
caused an error in MSHTML.DLL. Helpctr will now close." I couldn't get
any
further with System Restore. That was perhaps a pity because there is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &
Destroy
and Ad-Aware SE Personal and installed them. I ran Spybot. It found some
items. I had them removed. This did not complete. The program seemed to
have hung. I closed it, which I now think I shouldn't have done. Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items. Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had changed.
The error messages popped up and the boot was dead. I rebooted in Safe
Mode
and got the error message from Helpctr. Thinking that installation of
these
programs and WiZ, also a recent download, may have caused problems, I went
to
Add/Remove Software and removed the anti-spyware programs. I had to
remove
WiZ manually. Nothing changed and I began to regret removing these three
programs.

I should note that the Sophos virus checker runs on boot-up. I has never
found anything. The subscription is out-of-date. Since we can't access
the
Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have a
floppy drive at home.) It runs Windows XP Professional. I will download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope that
each
of them will fit on a single floppy.) I may download Spybot S&D. It says
it
backs up the registry before scanning. Perhaps I should have paid more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

To: Jack Martinelli
From:Sleepless etc.
Subj:Booting from a start-up floppy

Can you help me?

In my first thread Noel Paton advised me to go to www.bootdisk.com and
download the OEM Win ME, run the program to create the floppy (on a borrowed
PC running XP). I have done so. I think I know how to create a DOS boot
floppy on my problem PC. The problem is that I have forgotten how to boot
from a floppy. I see the A:\ prompt and don't know how and what to type in.

My original thread is old now and I fear nobody is reading it and I could
not effectively reach Jack.

I have searched for online help. There are plenty of sites (though mostly
for Linux on creating a boot floppy, but I could nothing on booting from a
floppy.



"Jack E Martinelli" wrote:

Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft at this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
wrote in message ...
This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared more
than once afterward. I closed the window without any problem and
completed
the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There were
no
error-flagged devices. "Other" contained two unknown devices. I removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window, and of
course it came back again and again. I couldn't get past it. This error
stopped the boot.

There was a second error window: Run time error. "Component MSCOMCTLOCX
or
one of its dependencies not correctly registered: a file is missing or
invalid" I was able to close this window without further effect. Of
course
the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed it
and
did something I should have done two weeks ago. I tried to run System
Restore. Eventually I got an error message from System Resto " Rstrui
has
caused an error in MSHTML.DLL. Helpctr will now close." I couldn't get
any
further with System Restore. That was perhaps a pity because there is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &
Destroy
and Ad-Aware SE Personal and installed them. I ran Spybot. It found some
items. I had them removed. This did not complete. The program seemed to
have hung. I closed it, which I now think I shouldn't have done. Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items. Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had changed.
The error messages popped up and the boot was dead. I rebooted in Safe
Mode
and got the error message from Helpctr. Thinking that installation of
these
programs and WiZ, also a recent download, may have caused problems, I went
to
Add/Remove Software and removed the anti-spyware programs. I had to
remove
WiZ manually. Nothing changed and I began to regret removing these three
programs.

I should note that the Sophos virus checker runs on boot-up. I has never
found anything. The subscription is out-of-date. Since we can't access
the
Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have a
floppy drive at home.) It runs Windows XP Professional. I will download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope that
each
of them will fit on a single floppy.) I may download Spybot S&D. It says
it
backs up the registry before scanning. Perhaps I should have paid more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

Your BIOS must be set to look at the floppy before it looks at your hard
drive. Watch your boot screen very closely and it will probably tell you
to push the DEL key or f2 or some other key to get into your bios setup.
Be very careful not to change anything but the boot sequence.

Jim


Sleepless in New Jersey wrote:
To: Jack Martinelli
From:Sleepless etc.
Subj:Booting from a start-up floppy

Can you help me?

In my first thread Noel Paton advised me to go to www.bootdisk.com and
download the OEM Win ME, run the program to create the floppy (on a borrowed
PC running XP). I have done so. I think I know how to create a DOS boot
floppy on my problem PC. The problem is that I have forgotten how to boot
from a floppy. I see the A:\ prompt and don't know how and what to type in.

My original thread is old now and I fear nobody is reading it and I could
not effectively reach Jack.

I have searched for online help. There are plenty of sites (though mostly
for Linux on creating a boot floppy, but I could nothing on booting from a
floppy.



"Jack E Martinelli" wrote:


Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft at this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
wrote in message ...

This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared more
than once afterward. I closed the window without any problem and

completed

the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There were

no

error-flagged devices. "Other" contained two unknown devices. I removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window, and of
course it came back again and again. I couldn't get past it. This error
stopped the boot.

There was a second error window: Run time error. "Component MSCOMCTLOCX

or

one of its dependencies not correctly registered: a file is missing or
invalid" I was able to close this window without further effect. Of

course

the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed it

and

did something I should have done two weeks ago. I tried to run System
Restore. Eventually I got an error message from System Resto " Rstrui

has

caused an error in MSHTML.DLL. Helpctr will now close." I couldn't get

any

further with System Restore. That was perhaps a pity because there is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &

Destroy

and Ad-Aware SE Personal and installed them. I ran Spybot. It found some
items. I had them removed. This did not complete. The program seemed to
have hung. I closed it, which I now think I shouldn't have done. Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items. Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had changed.
The error messages popped up and the boot was dead. I rebooted in Safe

Mode

and got the error message from Helpctr. Thinking that installation of

these

programs and WiZ, also a recent download, may have caused problems, I went

to

Add/Remove Software and removed the anti-spyware programs. I had to

remove

WiZ manually. Nothing changed and I began to regret removing these three
programs.

I should note that the Sophos virus checker runs on boot-up. I has never
found anything. The subscription is out-of-date. Since we can't access

the

Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have a
floppy drive at home.) It runs Windows XP Professional. I will download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope that

each

of them will fit on a single floppy.) I may download Spybot S&D. It says

it

backs up the registry before scanning. Perhaps I should have paid more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

Thanks for your swift reply Jack. My BIOS is set to boot first from A. My
problem is that once I have created the boot floppy, inserted it, and booted
from it, I see the A:\ prompt and don't know what to do next. It's been a
long time since I have booted from a floppy. Can you help me with this?

"Jim Dell" wrote:

Your BIOS must be set to look at the floppy before it looks at your hard
drive. Watch your boot screen very closely and it will probably tell you
to push the DEL key or f2 or some other key to get into your bios setup.
Be very careful not to change anything but the boot sequence.

Jim


Sleepless in New Jersey wrote:
To: Jack Martinelli
From:Sleepless etc.
Subj:Booting from a start-up floppy

Can you help me?

In my first thread Noel Paton advised me to go to www.bootdisk.com and
download the OEM Win ME, run the program to create the floppy (on a borrowed
PC running XP). I have done so. I think I know how to create a DOS boot
floppy on my problem PC. The problem is that I have forgotten how to boot
from a floppy. I see the A:\ prompt and don't know how and what to type in.

My original thread is old now and I fear nobody is reading it and I could
not effectively reach Jack.

I have searched for online help. There are plenty of sites (though mostly
for Linux on creating a boot floppy, but I could nothing on booting from a
floppy.



"Jack E Martinelli" wrote:


Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft at this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
wrote in message ...

This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared more
than once afterward. I closed the window without any problem and

completed

the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There were

no

error-flagged devices. "Other" contained two unknown devices. I removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window, and of
course it came back again and again. I couldn't get past it. This error
stopped the boot.

There was a second error window: Run time error. "Component MSCOMCTLOCX

or

one of its dependencies not correctly registered: a file is missing or
invalid" I was able to close this window without further effect. Of

course

the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed it

and

did something I should have done two weeks ago. I tried to run System
Restore. Eventually I got an error message from System Resto " Rstrui

has

caused an error in MSHTML.DLL. Helpctr will now close." I couldn't get

any

further with System Restore. That was perhaps a pity because there is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &

Destroy

and Ad-Aware SE Personal and installed them. I ran Spybot. It found some
items. I had them removed. This did not complete. The program seemed to
have hung. I closed it, which I now think I shouldn't have done. Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items. Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had changed.
The error messages popped up and the boot was dead. I rebooted in Safe

Mode

and got the error message from Helpctr. Thinking that installation of

these

programs and WiZ, also a recent download, may have caused problems, I went

to

Add/Remove Software and removed the anti-spyware programs. I had to

remove

WiZ manually. Nothing changed and I began to regret removing these three
programs.

I should note that the Sophos virus checker runs on boot-up. I has never
found anything. The subscription is out-of-date. Since we can't access

the

Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have a
floppy drive at home.) It runs Windows XP Professional. I will download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope that

each

of them will fit on a single floppy.) I may download Spybot S&D. It says

it

backs up the registry before scanning. Perhaps I should have paid more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

Alfred, - not too sure what Noel was going to suggest you do in Real Mode
DOS (i.e. after booting, using your 'new' WinMe Startup (floppy) Disk). BUT,
one thing you cannot do - is to boot into WinMe!

From the A:\ prompt, you have a number 'tools' or utilities at your
disposal and not having a copy of Noel's post, I'm not sure what his
strategy was to be.

In the meantime, if you have a copy of an MS WinMe CD (may not be available
on an OEM CD) take a look in the 'tools' folder for the 'oldmsdos' folder
and run "help.com" (It will run in a 'Windows' window). This will give you a
pretty comprehensive list with descriptions and examples of use, for
(almost) all the DOS commands available. - Just a little bit of homework to
be going on with - and to maintain those sleepless nights g

Mart


"Sleepless in New Jersey"
wrote in message ...
Thanks for your swift reply Jack. My BIOS is set to boot first from A.
My
problem is that once I have created the boot floppy, inserted it, and
booted
from it, I see the A:\ prompt and don't know what to do next. It's been a
long time since I have booted from a floppy. Can you help me with this?

"Jim Dell" wrote:

Your BIOS must be set to look at the floppy before it looks at your hard
drive. Watch your boot screen very closely and it will probably tell you
to push the DEL key or f2 or some other key to get into your bios setup.
Be very careful not to change anything but the boot sequence.

Jim


Sleepless in New Jersey wrote:
To: Jack Martinelli
From:Sleepless etc.
Subj:Booting from a start-up floppy

Can you help me?

In my first thread Noel Paton advised me to go to www.bootdisk.com and
download the OEM Win ME, run the program to create the floppy (on a
borrowed
PC running XP). I have done so. I think I know how to create a DOS
boot
floppy on my problem PC. The problem is that I have forgotten how to
boot
from a floppy. I see the A:\ prompt and don't know how and what to
type in.

My original thread is old now and I fear nobody is reading it and I
could
not effectively reach Jack.

I have searched for online help. There are plenty of sites (though
mostly
for Linux on creating a boot floppy, but I could nothing on booting
from a
floppy.



"Jack E Martinelli" wrote:


Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an
Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft at
this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup
files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
m
wrote in message
...

This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from
Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared
more
than once afterward. I closed the window without any problem and

completed

the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There
were

no

error-flagged devices. "Other" contained two unknown devices. I
removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window,
and of
course it came back again and again. I couldn't get past it. This
error
stopped the boot.

There was a second error window: Run time error. "Component
MSCOMCTLOCX

or

one of its dependencies not correctly registered: a file is missing or
invalid" I was able to close this window without further effect. Of

course

the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed
it

and

did something I should have done two weeks ago. I tried to run System
Restore. Eventually I got an error message from System Resto "
Rstrui

has

caused an error in MSHTML.DLL. Helpctr will now close." I couldn't
get

any

further with System Restore. That was perhaps a pity because there is
a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &

Destroy

and Ad-Aware SE Personal and installed them. I ran Spybot. It found
some
items. I had them removed. This did not complete. The program
seemed to
have hung. I closed it, which I now think I shouldn't have done.
Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items.
Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had
changed.
The error messages popped up and the boot was dead. I rebooted in
Safe

Mode

and got the error message from Helpctr. Thinking that installation of

these

programs and WiZ, also a recent download, may have caused problems, I
went

to

Add/Remove Software and removed the anti-spyware programs. I had to

remove

WiZ manually. Nothing changed and I began to regret removing these
three
programs.

I should note that the Sophos virus checker runs on boot-up. I has
never
found anything. The subscription is out-of-date. Since we can't
access

the

Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have
a
floppy drive at home.) It runs Windows XP Professional. I will
download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope that

each

of them will fit on a single floppy.) I may download Spybot S&D. It
says

it

backs up the registry before scanning. Perhaps I should have paid
more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

Ah! - Found it - I think?

.... The problem PC's CD-ROM drive
doesn't work, but the floppy does.

If so, come back and someone will try to talk you thru'

Mart

snipped

Thanks for filling the gap, Mart!
(It's been a busy week here)

We still don't know the extent of the problems on the affected PC - so far
all we have is a rather vague 'The CD doesn't work', and
"Windows Explorer is causing an error on start-up that prevents completion
of
the boot. An error window pops up stating this. I click on OK and the
window closes only to pop up again and again."

We need to know the EXACT error message, before we can offer specific
advice.

In the meantime, running ScanDisk from DOS, and following with an AV scan
and spyware scan in Safe Mode may help matters.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mart" wrote in message
...
Alfred, - not too sure what Noel was going to suggest you do in Real Mode
DOS (i.e. after booting, using your 'new' WinMe Startup (floppy) Disk).
BUT, one thing you cannot do - is to boot into WinMe!

From the A:\ prompt, you have a number 'tools' or utilities at your
disposal and not having a copy of Noel's post, I'm not sure what his
strategy was to be.

In the meantime, if you have a copy of an MS WinMe CD (may not be
available on an OEM CD) take a look in the 'tools' folder for the
'oldmsdos' folder and run "help.com" (It will run in a 'Windows' window).
This will give you a pretty comprehensive list with descriptions and
examples of use, for (almost) all the DOS commands available. - Just a
little bit of homework to be going on with - and to maintain those
sleepless nights g

Mart


"Sleepless in New Jersey"
wrote in message
...
Thanks for your swift reply Jack. My BIOS is set to boot first from A.
My
problem is that once I have created the boot floppy, inserted it, and
booted
from it, I see the A:\ prompt and don't know what to do next. It's been
a
long time since I have booted from a floppy. Can you help me with this?

"Jim Dell" wrote:

Your BIOS must be set to look at the floppy before it looks at your hard
drive. Watch your boot screen very closely and it will probably tell you
to push the DEL key or f2 or some other key to get into your bios setup.
Be very careful not to change anything but the boot sequence.

Jim


Sleepless in New Jersey wrote:
To: Jack Martinelli
From:Sleepless etc.
Subj:Booting from a start-up floppy

Can you help me?

In my first thread Noel Paton advised me to go to www.bootdisk.com and
download the OEM Win ME, run the program to create the floppy (on a
borrowed
PC running XP). I have done so. I think I know how to create a DOS
boot
floppy on my problem PC. The problem is that I have forgotten how to
boot
from a floppy. I see the A:\ prompt and don't know how and what to
type in.

My original thread is old now and I fear nobody is reading it and I
could
not effectively reach Jack.

I have searched for online help. There are plenty of sites (though
mostly
for Linux on creating a boot floppy, but I could nothing on booting
from a
floppy.



"Jack E Martinelli" wrote:


Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an
Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft
at this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup
files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
m
wrote in message
...

This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from
Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared
more
than once afterward. I closed the window without any problem and

completed

the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There
were

no

error-flagged devices. "Other" contained two unknown devices. I
removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window,
and of
course it came back again and again. I couldn't get past it. This
error
stopped the boot.

There was a second error window: Run time error. "Component
MSCOMCTLOCX

or

one of its dependencies not correctly registered: a file is missing
or
invalid" I was able to close this window without further effect. Of

course

the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed
it

and

did something I should have done two weeks ago. I tried to run
System
Restore. Eventually I got an error message from System Resto "
Rstrui

has

caused an error in MSHTML.DLL. Helpctr will now close." I couldn't
get

any

further with System Restore. That was perhaps a pity because there
is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &

Destroy

and Ad-Aware SE Personal and installed them. I ran Spybot. It found
some
items. I had them removed. This did not complete. The program
seemed to
have hung. I closed it, which I now think I shouldn't have done.
Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items.
Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had
changed.
The error messages popped up and the boot was dead. I rebooted in
Safe

Mode

and got the error message from Helpctr. Thinking that installation
of

these

programs and WiZ, also a recent download, may have caused problems, I
went

to

Add/Remove Software and removed the anti-spyware programs. I had to

remove

WiZ manually. Nothing changed and I began to regret removing these
three
programs.

I should note that the Sophos virus checker runs on boot-up. I has
never
found anything. The subscription is out-of-date. Since we can't
access

the

Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have
a
floppy drive at home.) It runs Windows XP Professional. I will
download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope
that

each

of them will fit on a single floppy.) I may download Spybot S&D. It
says

it

backs up the registry before scanning. Perhaps I should have paid
more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman

The error messages and other matters are detailed in my opening post to this
thread.

"Noel Paton" wrote:

Thanks for filling the gap, Mart!
(It's been a busy week here)

We still don't know the extent of the problems on the affected PC - so far
all we have is a rather vague 'The CD doesn't work', and
"Windows Explorer is causing an error on start-up that prevents completion
of
the boot. An error window pops up stating this. I click on OK and the
window closes only to pop up again and again."

We need to know the EXACT error message, before we can offer specific
advice.

In the meantime, running ScanDisk from DOS, and following with an AV scan
and spyware scan in Safe Mode may help matters.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mart" wrote in message
...
Alfred, - not too sure what Noel was going to suggest you do in Real Mode
DOS (i.e. after booting, using your 'new' WinMe Startup (floppy) Disk).
BUT, one thing you cannot do - is to boot into WinMe!

From the A:\ prompt, you have a number 'tools' or utilities at your
disposal and not having a copy of Noel's post, I'm not sure what his
strategy was to be.

In the meantime, if you have a copy of an MS WinMe CD (may not be
available on an OEM CD) take a look in the 'tools' folder for the
'oldmsdos' folder and run "help.com" (It will run in a 'Windows' window).
This will give you a pretty comprehensive list with descriptions and
examples of use, for (almost) all the DOS commands available. - Just a
little bit of homework to be going on with - and to maintain those
sleepless nights g

Mart


"Sleepless in New Jersey"
wrote in message
...
Thanks for your swift reply Jack. My BIOS is set to boot first from A.
My
problem is that once I have created the boot floppy, inserted it, and
booted
from it, I see the A:\ prompt and don't know what to do next. It's been
a
long time since I have booted from a floppy. Can you help me with this?

"Jim Dell" wrote:

Your BIOS must be set to look at the floppy before it looks at your hard
drive. Watch your boot screen very closely and it will probably tell you
to push the DEL key or f2 or some other key to get into your bios setup.
Be very careful not to change anything but the boot sequence.

Jim


Sleepless in New Jersey wrote:
To: Jack Martinelli
From:Sleepless etc.
Subj:Booting from a start-up floppy

Can you help me?

In my first thread Noel Paton advised me to go to www.bootdisk.com and
download the OEM Win ME, run the program to create the floppy (on a
borrowed
PC running XP). I have done so. I think I know how to create a DOS
boot
floppy on my problem PC. The problem is that I have forgotten how to
boot
from a floppy. I see the A:\ prompt and don't know how and what to
type in.

My original thread is old now and I fear nobody is reading it and I
could
not effectively reach Jack.

I have searched for online help. There are plenty of sites (though
mostly
for Linux on creating a boot floppy, but I could nothing on booting
from a
floppy.



"Jack E Martinelli" wrote:


Try this first:

KB 816506 - The removeNode() Function in a Script Call May Cause an
Access
Violation in Mshtml.dll:
http://support.microsoft.com/?kbid=816506

Version 1173 of mshtml.dll may be downloaded directly from Microsoft
at this
link:
http://www.microsoft.com/downloads/d...DisplayLang=en


I recommend using a PC with a CD-RW drive and burn copies of the setup
files
of your various tools to it for transport to the problematic machine.
A new one costs ca. $US 35.00 today, or less.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
Your cooperation is very appreciated.
------
"Sleepless in New Jersey"
m
wrote in message
...

This a continuation of my earlier post - Repairing ME.

On monday I booted up in Safe Mode. I got an error message from
Helpctr
stating that it had caused an error in MSHTML.DLL. This DLL appeared
more
than once afterward. I closed the window without any problem and

completed

the boot.

I opened Device Manager and removed the Toshiba CD-ROM drive. There
were

no

error-flagged devices. "Other" contained two unknown devices. I
removed
them.

I rebooted in Normal Mode. Eventually I got the usual error message
"Explorer has caused an error in MSHTML.DLL." I closed the window,
and of
course it came back again and again. I couldn't get past it. This
error
stopped the boot.

There was a second error window: Run time error. "Component
MSCOMCTLOCX

or

one of its dependencies not correctly registered: a file is missing
or
invalid" I was able to close this window without further effect. Of

course

the Explorer error message returned.

I rebooted in Safe Mode and got that Helpctr error message. I closed
it

and

did something I should have done two weeks ago. I tried to run
System
Restore. Eventually I got an error message from System Resto "
Rstrui

has

caused an error in MSHTML.DLL. Helpctr will now close." I couldn't
get

any

further with System Restore. That was perhaps a pity because there
is a
hidden Restore folder on drive C.

I rebooted in Safe Mode. I had recently down loaded Spybot Search &

Destroy

and Ad-Aware SE Personal and installed them. I ran Spybot. It found
some
items. I had them removed. This did not complete. The program
seemed to
have hung. I closed it, which I now think I shouldn't have done.
Right
after this the Explorer problem began.

I rebooted and ran Spybot and Ad-Aware. They both found items.
Ad-Aware
found over 300 items.

I removed all of them and rebooted in Normal Mode. Nothing had
changed.
The error messages popped up and the boot was dead. I rebooted in
Safe

Mode

and got the error message from Helpctr. Thinking that installation
of

these

programs and WiZ, also a recent download, may have caused problems, I
went

to

Add/Remove Software and removed the anti-spyware programs. I had to

remove

WiZ manually. Nothing changed and I began to regret removing these
three
programs.

I should note that the Sophos virus checker runs on boot-up. I has
never
found anything. The subscription is out-of-date. Since we can't
access

the

Internet, there is no way to update it online

On thursday I plan to borrow a PC with a floppy drive. (I don't have
a
floppy drive at home.) It runs Windows XP Professional. I will
download
Diskmaker, Stinger, the CWShredder files and Ad-Aware SE Personal to
diskettes and install and run them, hopefully on friday. (I hope
that

each

of them will fit on a single floppy.) I may download Spybot S&D. It
says

it

backs up the registry before scanning. Perhaps I should have paid
more
attention to this when things went wrong. I will report back.

Thanks again for your help.

Alfred Bowman