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Modem busy signal
When dialing my ISP. the OEM modem installed on Dell with Win 98 results in
busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks |
#2
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Modem busy signal
On 03/03/2010 08:26 PM, Thomas Callaghan wrote:
When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Some info might help. Dell, what model? So we can figure out the actual modem or chipset installed if necessary. What did you and the ISP try? Did you try modifying the init string, and how? Can you hear ANY negotiation [sounds like clicks, squeals and squeaks and the normal] between your modem and your ISP? Did you check the Network for proper protocols [TCP/IP] and other network settings? Is Microsoft Networking client installed? Do you need to dial an extra number like 9 to access an outside/external line? Do you know the LINK type your ISP uses? -- MEB http://peoplescounsel.org/ref/windows-main.htm Windows Info, Diagnostics, Security, Networking http://peoplescounsel.org The "real world" of Law, Justice, and Government ___--- |
#3
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Modem busy signal
On 03/03/2010 08:26 PM, Thomas Callaghan wrote:
When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Some info might help. Dell, what model? So we can figure out the actual modem or chipset installed if necessary. What did you and the ISP try? Did you try modifying the init string, and how? Can you hear ANY negotiation [sounds like clicks, squeals and squeaks and the normal] between your modem and your ISP? Did you check the Network for proper protocols [TCP/IP] and other network settings? Is Microsoft Networking client installed? Do you need to dial an extra number like 9 to access an outside/external line? Do you know the LINK type your ISP uses? -- MEB http://peoplescounsel.org/ref/windows-main.htm Windows Info, Diagnostics, Security, Networking http://peoplescounsel.org The "real world" of Law, Justice, and Government ___--- |
#4
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Modem busy signal
"Thomas Callaghan" wrote in message om...
When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Double-check the number being dialed, including the area code. If it seems correct, try another one. Ben |
#5
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Modem busy signal
"Thomas Callaghan" wrote in message om...
When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Double-check the number being dialed, including the area code. If it seems correct, try another one. Ben |
#6
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Modem busy signal
In message , Thomas
Callaghan writes: When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Firstly - perhaps it's telling the truth? If you posted the above via another computer which is also dialling the same ISP _on the same number_, then obviously not. Sometimes ISPs change the number you dial them on; they usually keep the old one active, at least for a while, but with reduced resources allocated to it. Find what number the MoDem is dialling, and dial it manually on a 'phone: you should hear whether it's busy or not. Do you have voicemail, which is indicated by the dial tone being interrupted? Some MoDems don't like that, though usually say "no dial tone" rather than busy. Most MoDems - even internal ones - pretend, at some level, to be a serial MoDem, attached to "COM7:" or some similarly high number. Find out which COM "port" it is "attached" to (it'll be in properties somewhere, though may take some digging). Then open a dumb terminal session to that "port" - using hyperterminal if you haven't anything better. You should be able to send AT to it, at which point it should respond OK .. Google for Hayes commands; one is ATI (for information), and if you type ATIn at it (where n is a digit such as 0), it will respond with its various details, like model number, ROM revision, and so on. ATD1 will tell it to "lift the receiver", listen for a dial tone, and dial "1" (you can use any number, including a real one). If you try one you know is engaged - such as your own number, assuming dialling yourself gets the busy signal where you are as it does here - it will come back with BUSY or something like that. Not that this will necessarily solve your problem, but it might help you figure out what's going on. Pick up a 'phone just before you use the ATD command, and listen to what it does (if anything). -- J. P. Gilliver. UMRA: 1960/1985 MB++G.5AL-IS-P--Ch++(p)Ar@T0H+Sh0!:`)DNAf ** http://www.soft255.demon.co.uk/G6JPG-PC/JPGminPC.htm for ludicrously outdated thoughts on PCs. ** When I am working on a problem I never think about beauty. I only think about how to solve the problem. But when I have finished, if the solution is not beautiful, I know it is wrong. -R. Buckminster Fuller, engineer, designer, and architect (1895-1983) |
#7
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Modem busy signal
In message , Thomas
Callaghan writes: When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Firstly - perhaps it's telling the truth? If you posted the above via another computer which is also dialling the same ISP _on the same number_, then obviously not. Sometimes ISPs change the number you dial them on; they usually keep the old one active, at least for a while, but with reduced resources allocated to it. Find what number the MoDem is dialling, and dial it manually on a 'phone: you should hear whether it's busy or not. Do you have voicemail, which is indicated by the dial tone being interrupted? Some MoDems don't like that, though usually say "no dial tone" rather than busy. Most MoDems - even internal ones - pretend, at some level, to be a serial MoDem, attached to "COM7:" or some similarly high number. Find out which COM "port" it is "attached" to (it'll be in properties somewhere, though may take some digging). Then open a dumb terminal session to that "port" - using hyperterminal if you haven't anything better. You should be able to send AT to it, at which point it should respond OK .. Google for Hayes commands; one is ATI (for information), and if you type ATIn at it (where n is a digit such as 0), it will respond with its various details, like model number, ROM revision, and so on. ATD1 will tell it to "lift the receiver", listen for a dial tone, and dial "1" (you can use any number, including a real one). If you try one you know is engaged - such as your own number, assuming dialling yourself gets the busy signal where you are as it does here - it will come back with BUSY or something like that. Not that this will necessarily solve your problem, but it might help you figure out what's going on. Pick up a 'phone just before you use the ATD command, and listen to what it does (if anything). -- J. P. Gilliver. UMRA: 1960/1985 MB++G.5AL-IS-P--Ch++(p)Ar@T0H+Sh0!:`)DNAf ** http://www.soft255.demon.co.uk/G6JPG-PC/JPGminPC.htm for ludicrously outdated thoughts on PCs. ** When I am working on a problem I never think about beauty. I only think about how to solve the problem. But when I have finished, if the solution is not beautiful, I know it is wrong. -R. Buckminster Fuller, engineer, designer, and architect (1895-1983) |
#8
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Modem busy signal
On 03/03/2010 09:05 PM, MEB wrote:
On 03/03/2010 08:26 PM, Thomas Callaghan wrote: When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Some info might help. Dell, what model? So we can figure out the actual modem or chipset installed if necessary. What did you and the ISP try? Did you try modifying the init string, and how? Can you hear ANY negotiation [sounds like clicks, squeals and squeaks and the normal] between your modem and your ISP? Did you check the Network for proper protocols [TCP/IP] and other network settings? Is Microsoft Networking client installed? Do you need to dial an extra number like 9 to access an outside/external line? Do you know the LINK type your ISP uses? Oh, I forgot to ask, do you have call waiting, or caller ID, or some of the other special services associated with this phone line connection? This of course also presumes you have the phone line properly connected to the right modem connector, not backwards [on the phone pass-through connector]. -- MEB http://peoplescounsel.org/ref/windows-main.htm Windows Info, Diagnostics, Security, Networking http://peoplescounsel.org The "real world" of Law, Justice, and Government ___--- |
#9
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Modem busy signal
On 03/03/2010 09:05 PM, MEB wrote:
On 03/03/2010 08:26 PM, Thomas Callaghan wrote: When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks Some info might help. Dell, what model? So we can figure out the actual modem or chipset installed if necessary. What did you and the ISP try? Did you try modifying the init string, and how? Can you hear ANY negotiation [sounds like clicks, squeals and squeaks and the normal] between your modem and your ISP? Did you check the Network for proper protocols [TCP/IP] and other network settings? Is Microsoft Networking client installed? Do you need to dial an extra number like 9 to access an outside/external line? Do you know the LINK type your ISP uses? Oh, I forgot to ask, do you have call waiting, or caller ID, or some of the other special services associated with this phone line connection? This of course also presumes you have the phone line properly connected to the right modem connector, not backwards [on the phone pass-through connector]. -- MEB http://peoplescounsel.org/ref/windows-main.htm Windows Info, Diagnostics, Security, Networking http://peoplescounsel.org The "real world" of Law, Justice, and Government ___--- |
#10
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Modem busy signal
Thomas Callaghan wrote:
When dialing my ISP. the OEM modem installed on Dell with Win 98 results in busy signal each time I call. ISP support could not resolve the problem. All indications are that the modem is detected and operating. Any suggestions? Thanks First off... just dial up using your telephone to see if you get the busy signal... if you do...then the problem is on their end...or you have the wrong number. OTOH: If you do not get a busy signal with the phone but you do with the modem... then the modem (or it's drivers) are somehow defective. Though I have never "seen" your exact problem... I have had modems that dialed-up correctly... but no matter how correctly they appeared to be working... no connection was established. After exhausting all possibilities... by using another modem...I managed to get the system working If all else fails...I have had 100% good results any time I've used an external...serial...modem |
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