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NIS-Was unable to access Internet and Outlook
I have Norton IS. I have made it a habit to use LiveUpdate daily before
doing anything else on the computer. Did a download at the end of last week and didn't pay attention to exactly what it was. I know it wasn't a virus definition. It may have been something called "Sym. Redirector." I've been fairly lucky with Norton until now. Whatever this was caused problems with Outlook Express and Internet Explorer. My mouse would also not move around the screen. All my other basic programs worked (Word etc.). Couldn't get to the newsgroup to ask questions (my first thought) nor to the Symantec website. I used System Restore today (which I have never had to use before) and Outlook and IE are now working. The problem now is that parts of NIS do not work. I did a virus scan just in case there were some critters lurking around. Nothing there. Before I give any more details, I have called Symantec (they don't service my version via phone anymore) and have worked my way through their articles and instructions. I have stopped for the moment before I go on with their last 2 options (the others didn't work) I wanted to see what people at the newsgroup thought or might be able to add and if anyone has had this experience. Also,maybe there is a more specific group that would be helpful I found through Sym's articles that it is not unusual to have problems with Norton after doing a SR. Great! One of the things they had me do was to use something called the "Hawking Tool". Didn't work. The next suggestion is to 1) Download the latest virus definitions using "Intelligent Updater." (It looks like I can still download via Live Update.) I don't know what to do about this because it looks like I may end up downloading the same darn thing that caused the problems in the first place. 2)Uninstall and reinstall all Symantec programs that use virus definitions. I won't be surprised if you tell me that this is what I will have to do. I've never done a Uninstall/Reinstall of a program before, but that's ok. My version is 2002 so will I have to Update everything from that time till now? Goofy question I know. Can I avoid the problem causing download? I apologize for the length of this. If there are any more questions, I can probably supply the answer. I wrote down most everything I did and what showed up on the screen when I did this today!! Thanks! Stella |
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NIS-Was unable to access Internet and Outlook
Stella
As you correctly surmised, when you uninstall and reinstall NAV, you'll have to re-update it from scratch. Hopefully, Norton will have used periodic upgrades,rather than requiring the hundreds of patches to be installed separately (but knowing Norton.....). However, since you appear to be experiencing no problems on booting - the usual problem when NAV is involved with System Restores - I would doubt that it's NAV's fault this time. Try uninstalling IS alone (i.e. the Firewall), and reinstalling it. OTOH there are many other programs that work a lot better and with less overhead, in ME - and it may be worth your while looking at some of them. -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "Stella" wrote in message ... I have Norton IS. I have made it a habit to use LiveUpdate daily before doing anything else on the computer. Did a download at the end of last week and didn't pay attention to exactly what it was. I know it wasn't a virus definition. It may have been something called "Sym. Redirector." I've been fairly lucky with Norton until now. Whatever this was caused problems with Outlook Express and Internet Explorer. My mouse would also not move around the screen. All my other basic programs worked (Word etc.). Couldn't get to the newsgroup to ask questions (my first thought) nor to the Symantec website. I used System Restore today (which I have never had to use before) and Outlook and IE are now working. The problem now is that parts of NIS do not work. I did a virus scan just in case there were some critters lurking around. Nothing there. Before I give any more details, I have called Symantec (they don't service my version via phone anymore) and have worked my way through their articles and instructions. I have stopped for the moment before I go on with their last 2 options (the others didn't work) I wanted to see what people at the newsgroup thought or might be able to add and if anyone has had this experience. Also,maybe there is a more specific group that would be helpful I found through Sym's articles that it is not unusual to have problems with Norton after doing a SR. Great! One of the things they had me do was to use something called the "Hawking Tool". Didn't work. The next suggestion is to 1) Download the latest virus definitions using "Intelligent Updater." (It looks like I can still download via Live Update.) I don't know what to do about this because it looks like I may end up downloading the same darn thing that caused the problems in the first place. 2)Uninstall and reinstall all Symantec programs that use virus definitions. I won't be surprised if you tell me that this is what I will have to do. I've never done a Uninstall/Reinstall of a program before, but that's ok. My version is 2002 so will I have to Update everything from that time till now? Goofy question I know. Can I avoid the problem causing download? I apologize for the length of this. If there are any more questions, I can probably supply the answer. I wrote down most everything I did and what showed up on the screen when I did this today!! Thanks! Stella |
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