Explorer caused an invalid page fault...

To answer your following questions:
Performed all Windows updates- yes
Which version of IE- 6
Found installation disk?-yes but I can't locate the product #
And I promise to run scan disk & defrag on a regular bases.

Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files. [let
me know if you want more details on the cab files]
dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found in
the Windows update setup file? I'm not sure which folder I should seach in.
--
Mary


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB files.)
They're useless. You need to add a scheduled task for SCANREGW when we get
you fixed up.

Was your system fully up to date at Windows Updates? In particular, is IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files. Note
the directory.

But at this moment, the installation files for your current version of IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update Setup
Files". If nothing shows up, skip down to the next section that starts, "If
you didn't find ie6setup.exe." If the file shows up but not in that folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and
install a new one. Was playing around with too much garbage and managed to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't wan to
give any further instruction until I get that done, which should be later
tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about once
per
second as the system boots up until a Startup Menu appears. If you can do
that, great. If you can't access the Startup Menu, you'll need a Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the
Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE file that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see, first, what
you have already on your system. Run the following two commands. If
you're
doing this from the floppy boot, then you need to first change to C:\ by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get a
two-line description of the Volume. and then as the results are found
they
will be listed. But you want to watch the blinking cursor. When it is
finished searching out the files, you will get a "Total Files Listed"
report
and then the cursor will once again be following C:\. Report back here
with
the specifics of the file(s) found. For instance, this is what I get with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\

I don't care about the first part (Volume), nor the final report. I just
want everything in between (the stuff between my parenthetical notes.)
And
you don't have to make it look like I did (the way it looks on the
screen),
just keep the lines separate. The second command is simply to see if
there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the other
info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Sorry, selecting the winkey doesn't work. If you wish to use command
prompts, I've done it before, a little rusty but I will follow your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

Only a Windows 98 CD will do, and it has to be the right version,
Original
or Second Edition. An XP disk is worthless for your needs, don't
bother
with
it. But if getting a Win98 disc of the proper version is not possible
for
you, then there are still other ways to accomplish the fix, whatever
it
turns out to be. At the moment the goal is to inspect the system to
see
if
there's anything to indicate any maliciousness at play here, which is
one
of
the distinct possibilities, or if it's just a messed up file or what.
We
need to inspect the file system to do that. We don't even know yet
what
is
wrong, and until we do it's foolish to do more than speculate on
possible
courses of action.

Right now, I need to know if it's possible to do ANYTHING in Windows,
which
brings me to my previous question. Does WinKey-R bring up a Run box,
or
is
your system old enough (and well-cared for enough) that your keyboard
doesn't have that WinKey? Because if we can't do what we need to do in
Windows, then it will have to be all Command Prompt stuff, which is
more
complicated and scary, unless you're experienced in command-line
procedures,
in which case we could just skip straight to that. It's just a LOT
more
time
consuming and will require a lot more back & forth discussion.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
I can't locate my Win98 upgrade disk, but I do have Windows XP
professional
installation cd. I'll try and borrow one if needed.
--
Mary


"Gary S. Terhune" wrote:

As Buffalo said, it's a key that is usually found between the Ctrl
and
Alt
key, sometimes labeled 'Start", usually just has the "flying
windows"
logo.

Please, while I'll be in and out, today, take this one step at a
time
with
me. I'm not coming up with wild guesses, I'm simply trying to find
out
what's working and what isn't. If we run out of tricks while in
Windows
(or
Windows Safe Mode) then we have to use Command Prompt Only (DOS)
mode
to
analyze and repair, and that can be trickier and more tedious.

While I'm here, what do you have in the way of Windows 98
installation
media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD
or
what?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Hi Gary,

Could you explain how to perform a WinKey-R?
--
Mary


"Gary S. Terhune" wrote:

Can you use the WinKey? Specifically, WinKey-R.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
In the normal startup, no icons or taskbar appear. I tried F3
and
there
was
no response. The screen is blank, only the background of
clouds
appear.
--
Mary


"Gary S. Terhune" wrote:

In a normal startup, can you use F3 to open FindFiles &
Folders?
If
so,
do
a search for Explorer.exe. What do you find?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
No I not that Mary, I didn't delete any files. The program
began
when
a
debugging window pop up and I clicked to close it and from
there

I performed-dir//s/v iexplore.exe [the system returned this response]
directory of c:\PROGRA~1\ INTERN~1
Filename Size Allocated Modified Accessed Attrib
IEXPLORE EXE 91,136 98,304 08-29-02 12:00a 07-30-08 A
1 file(s) 91,136 bytes
0 dir(s) 98,304 bytes allocated

Total files lised
1 files(s) 91,136 bytes
0 dir(s) 98,304 bytes allocated
15,509,38 MB free
21,992,30 MB total disk space, 29% in use


--
Mary


"Mary" wrote:

To answer your following questions:
Performed all Windows updates- yes
Which version of IE- 6
Found installation disk?-yes but I can't locate the product #
And I promise to run scan disk & defrag on a regular bases.

Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files. [let
me know if you want more details on the cab files]
dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found in
the Windows update setup file? I'm not sure which folder I should seach in.
--
Mary


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB files.)
They're useless. You need to add a scheduled task for SCANREGW when we get
you fixed up.

Was your system fully up to date at Windows Updates? In particular, is IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files. Note
the directory.

But at this moment, the installation files for your current version of IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update Setup
Files". If nothing shows up, skip down to the next section that starts, "If
you didn't find ie6setup.exe." If the file shows up but not in that folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and
install a new one. Was playing around with too much garbage and managed to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't wan to
give any further instruction until I get that done, which should be later
tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about once
per
second as the system boots up until a Startup Menu appears. If you can do
that, great. If you can't access the Startup Menu, you'll need a Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the
Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE file that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see, first, what
you have already on your system. Run the following two commands. If
you're
doing this from the floppy boot, then you need to first change to C:\ by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get a
two-line description of the Volume. and then as the results are found
they
will be listed. But you want to watch the blinking cursor. When it is
finished searching out the files, you will get a "Total Files Listed"
report
and then the cursor will once again be following C:\. Report back here
with
the specifics of the file(s) found. For instance, this is what I get with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\

I don't care about the first part (Volume), nor the final report. I just
want everything in between (the stuff between my parenthetical notes.)
And
you don't have to make it look like I did (the way it looks on the
screen),
just keep the lines separate. The second command is simply to see if
there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the other
info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Sorry, selecting the winkey doesn't work. If you wish to use command
prompts, I've done it before, a little rusty but I will follow your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

Only a Windows 98 CD will do, and it has to be the right version,
Original
or Second Edition. An XP disk is worthless for your needs, don't
bother
with
it. But if getting a Win98 disc of the proper version is not possible
for
you, then there are still other ways to accomplish the fix, whatever
it
turns out to be. At the moment the goal is to inspect the system to
see
if
there's anything to indicate any maliciousness at play here, which is
one
of
the distinct possibilities, or if it's just a messed up file or what.
We
need to inspect the file system to do that. We don't even know yet
what
is
wrong, and until we do it's foolish to do more than speculate on
possible
courses of action.

Right now, I need to know if it's possible to do ANYTHING in Windows,
which
brings me to my previous question. Does WinKey-R bring up a Run box,
or
is
your system old enough (and well-cared for enough) that your keyboard
doesn't have that WinKey? Because if we can't do what we need to do in
Windows, then it will have to be all Command Prompt stuff, which is
more
complicated and scary, unless you're experienced in command-line
procedures,
in which case we could just skip straight to that. It's just a LOT
more
time
consuming and will require a lot more back & forth discussion.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
I can't locate my Win98 upgrade disk, but I do have Windows XP
professional
installation cd. I'll try and borrow one if needed.
--
Mary


"Gary S. Terhune" wrote:

As Buffalo said, it's a key that is usually found between the Ctrl
and
Alt
key, sometimes labeled 'Start", usually just has the "flying
windows"
logo.

Please, while I'll be in and out, today, take this one step at a
time
with
me. I'm not coming up with wild guesses, I'm simply trying to find
out
what's working and what isn't. If we run out of tricks while in
Windows
(or
Windows Safe Mode) then we have to use Command Prompt Only (DOS)
mode
to
analyze and repair, and that can be trickier and more tedious.

While I'm here, what do you have in the way of Windows 98
installation
media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD
or
what?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Hi Gary,

Could you explain how to perform a WinKey-R?
--
Mary


"Gary S. Terhune" wrote:

Can you use the WinKey? Specifically, WinKey-R.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
In the normal startup, no icons or taskbar appear. I tried F3
and
there
was
no response. The screen is blank, only the background of
clouds
appear.
--
Mary

That's IE6 SP1

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
news
I performed-dir//s/v iexplore.exe [the system returned this response]
directory of c:\PROGRA~1\ INTERN~1
Filename Size Allocated Modified Accessed
Attrib
IEXPLORE EXE 91,136 98,304 08-29-02 12:00a 07-30-08 A
1 file(s) 91,136 bytes
0 dir(s) 98,304 bytes allocated

Total files lised
1 files(s) 91,136 bytes
0 dir(s) 98,304 bytes allocated
15,509,38 MB free
21,992,30 MB total disk space, 29% in use


--
Mary


"Mary" wrote:

To answer your following questions:
Performed all Windows updates- yes
Which version of IE- 6
Found installation disk?-yes but I can't locate the product #
And I promise to run scan disk & defrag on a regular bases.

Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files.
[let
me know if you want more details on the cab files]
dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found in
the Windows update setup file? I'm not sure which folder I should seach
in.
--
Mary


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB files.)
They're useless. You need to add a scheduled task for SCANREGW when we
get
you fixed up.

Was your system fully up to date at Windows Updates? In particular, is
IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and
do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files.
Note
the directory.

But at this moment, the installation files for your current version of
IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update
Setup
Files". If nothing shows up, skip down to the next section that starts,
"If
you didn't find ie6setup.exe." If the file shows up but not in that
folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks
are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB
files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and
install a new one. Was playing around with too much garbage and managed
to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't wan
to
give any further instruction until I get that done, which should be
later
tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not
sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt
using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about
once
per
second as the system boots up until a Startup Menu appears. If you
can do
that, great. If you can't access the Startup Menu, you'll need a
Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the
Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows
98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE file
that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see, first,
what
you have already on your system. Run the following two commands. If
you're
doing this from the floppy boot, then you need to first change to
C:\ by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get
a
two-line description of the Volume. and then as the results are
found
they
will be listed. But you want to watch the blinking cursor. When it
is
finished searching out the files, you will get a "Total Files
Listed"
report
and then the cursor will once again be following C:\. Report back
here
with
the specifics of the file(s) found. For instance, this is what I get
with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\
partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\

I don't care about the first part (Volume), nor the final report. I
just
want everything in between (the stuff between my parenthetical
notes.)
And
you don't have to make it look like I did (the way it looks on the
screen),
just keep the lines separate. The second command is simply to see if
there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the
other
info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Sorry, selecting the winkey doesn't work. If you wish to use
command
prompts, I've done it before, a little rusty but I will follow
your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

Only a Windows 98 CD will do, and it has to be the right version,
Original
or Second Edition. An XP disk is worthless for your needs, don't
bother
with
it. But if getting a Win98 disc of the proper version is not
possible
for
you, then there are still other ways to accomplish the fix,
whatever
it
turns out to be. At the moment the goal is to inspect the system
to
see
if
there's anything to indicate any maliciousness at play here,
which is
one
of
the distinct possibilities, or if it's just a messed up file or
what.
We
need to inspect the file system to do that. We don't even know
yet
what
is
wrong, and until we do it's foolish to do more than speculate on
possible
courses of action.

Right now, I need to know if it's possible to do ANYTHING in
Windows,
which
brings me to my previous question. Does WinKey-R bring up a Run
box,
or
is
your system old enough (and well-cared for enough) that your
keyboard
doesn't have that WinKey? Because if we can't do what we need to
do in
Windows, then it will have to be all Command Prompt stuff, which
is
more
complicated and scary, unless you're experienced in command-line
procedures,
in which case we could just skip straight to that. It's just a
LOT
more
time
consuming and will require a lot more back & forth discussion.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
I can't locate my Win98 upgrade disk, but I do have Windows XP
professional
installation cd. I'll try and borrow one if needed.
--
Mary


"Gary S. Terhune" wrote:

As Buffalo said, it's a key that is usually found between the
Ctrl
and
Alt
key, sometimes labeled 'Start", usually just has the "flying
windows"
logo.

Please, while I'll be in and out, today, take this one step at
a
time
with
me. I'm not coming up with wild guesses, I'm simply trying to
find
out
what's working and what isn't. If we run out of tricks while
in
Windows
(or
Windows Safe Mode) then we have to use Command Prompt Only
(DOS)
mode
to
analyze and repair, and that can be trickier and more tedious.

While I'm here, what do you have in the way of Windows 98
installation
media? A standard Microsoft Windows 98 CD, or is it a
"Restore" CD
or
what?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Hi Gary,

Could you explain how to perform a WinKey-R?
--
Mary


"Gary S. Terhune" wrote:

Can you use the WinKey? Specifically, WinKey-R.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
In the normal startup, no icons or taskbar appear. I
tried F3
and
there
was
no response. The screen is blank, only the background of
clouds
appear.
--
Mary

"Mary" wrote in message
...
To answer your following questions:
Performed all Windows updates- yes

Good!

Which version of IE- 6

If' you've performed all Updates, it's "6.1"

Found installation disk?-yes but I can't locate the product #

Remind me to sho wyou how to retrieve that from the Registry.

And I promise to run scan disk & defrag on a regular bases.

Scandisk is not a bad idea, regular defragging is definitely a good idea,
but neither is the issue here, I'm nearly certain. You have a situation
where one or more files got corrupted, and believe it of not, it isn't
Explorer.


Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files. [let
me know if you want more details on the cab files]

This is your Installation CD in the CD drive (D:\), right? I want to know if
they exist on the C:\ drive, so if you haven't run that yet, please do so.
If they are not found, please, while you are waiting for me to finish
testing, open the command prompt (or use the floppy) and run

md win98
cd d:
cd win98
copy *.* c:\win98

That will put the files on your C:\ drive and make life much easier.

dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found in
the Windows update setup file? I'm not sure which folder I should seach
in.

If I read you correctly, there *is* a folder called C:\Windows\Windows
Update Setup Files, aka C:\Windows\Window~1? But there is no ie6setup.exe in
the folder? Run the following:

dir ie*.exe

Anything?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB files.)
They're useless. You need to add a scheduled task for SCANREGW when we
get
you fixed up.

Was your system fully up to date at Windows Updates? In particular, is IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files.
Note
the directory.

But at this moment, the installation files for your current version of IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update Setup
Files". If nothing shows up, skip down to the next section that starts,
"If
you didn't find ie6setup.exe." If the file shows up but not in that
folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks
are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and
install a new one. Was playing around with too much garbage and managed
to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't wan
to
give any further instruction until I get that done, which should be later
tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not
sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about
once
per
second as the system boots up until a Startup Menu appears. If you can
do
that, great. If you can't access the Startup Menu, you'll need a
Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the
Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows
98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE file
that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see, first,
what
you have already on your system. Run the following two commands. If
you're
doing this from the floppy boot, then you need to first change to C:\
by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get a
two-line description of the Volume. and then as the results are found
they
will be listed. But you want to watch the blinking cursor. When it is
finished searching out the files, you will get a "Total Files Listed"
report
and then the cursor will once again be following C:\. Report back
here
with
the specifics of the file(s) found. For instance, this is what I get
with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\

I don't care about the first part (Volume), nor the final report. I
just
want everything in between (the stuff between my parenthetical notes.)
And
you don't have to make it look like I did (the way it looks on the
screen),
just keep the lines separate. The second command is simply to see if
there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the other
info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Sorry, selecting the winkey doesn't work. If you wish to use
command
prompts, I've done it before, a little rusty but I will follow your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

Only a Windows 98 CD will do, and it has to be the right version,
Original
or Second Edition. An XP disk is worthless for your needs, don't
bother
with
it. But if getting a Win98 disc of the proper version is not
possible
for
you, then there are still other ways to accomplish the fix,
whatever
it
turns out to be. At the moment the goal is to inspect the system to
see
if
there's anything to indicate any maliciousness at play here, which
is
one
of
the distinct possibilities, or if it's just a messed up file or
what.
We
need to inspect the file system to do that. We don't even know yet
what
is
wrong, and until we do it's foolish to do more than speculate on
possible
courses of action.

Right now, I need to know if it's possible to do ANYTHING in
Windows,
which
brings me to my previous question. Does WinKey-R bring up a Run
box,
or
is
your system old enough (and well-cared for enough) that your
keyboard
doesn't have that WinKey? Because if we can't do what we need to do
in
Windows, then it will have to be all Command Prompt stuff, which is
more
complicated and scary, unless you're experienced in command-line
procedures,
in which case we could just skip straight to that. It's just a LOT
more
time
consuming and will require a lot more back & forth discussion.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
I can't locate my Win98 upgrade disk, but I do have Windows XP
professional
installation cd. I'll try and borrow one if needed.
--
Mary


"Gary S. Terhune" wrote:

As Buffalo said, it's a key that is usually found between the
Ctrl
and
Alt
key, sometimes labeled 'Start", usually just has the "flying
windows"
logo.

Please, while I'll be in and out, today, take this one step at a
time
with
me. I'm not coming up with wild guesses, I'm simply trying to
find
out
what's working and what isn't. If we run out of tricks while in
Windows
(or
Windows Safe Mode) then we have to use Command Prompt Only (DOS)
mode
to
analyze and repair, and that can be trickier and more tedious.

While I'm here, what do you have in the way of Windows 98
installation
media? A standard Microsoft Windows 98 CD, or is it a "Restore"
CD
or
what?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Hi Gary,

Could you explain how to perform a WinKey-R?
--
Mary


"Gary S. Terhune" wrote:

Can you use the WinKey? Specifically, WinKey-R.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
In the normal startup, no icons or taskbar appear. I tried
F3
and
there
was
no response. The screen is blank, only the background of
clouds
appear.
--
Mary


"Gary S. Terhune" wrote:

In a normal startup, can you use F3 to open FindFiles &
Folders?
If
so,
do
a search for Explorer.exe. What do you find?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
No I not that Mary, I didn't delete any files. The
program
began
when
a
debugging window pop up and I clicked to close it and
from
there

Gary S. Terhune wrote:
"Mary" wrote in message
...
To answer your following questions:
Performed all Windows updates- yes

Good!

Wow, you are going to have fun with this one.

CORRECTION: in the first set of commands, I wrote:

cd d:

That was wrong. It should simply be

d:

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Gary S. Terhune" none wrote in message
...

"Mary" wrote in message
...
To answer your following questions:
Performed all Windows updates- yes

Good!

Which version of IE- 6

If' you've performed all Updates, it's "6.1"

Found installation disk?-yes but I can't locate the product #

Remind me to sho wyou how to retrieve that from the Registry.

And I promise to run scan disk & defrag on a regular bases.

Scandisk is not a bad idea, regular defragging is definitely a good idea,
but neither is the issue here, I'm nearly certain. You have a situation
where one or more files got corrupted, and believe it of not, it isn't
Explorer.


Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files.
[let
me know if you want more details on the cab files]

This is your Installation CD in the CD drive (D:\), right? I want to know
if they exist on the C:\ drive, so if you haven't run that yet, please do
so. If they are not found, please, while you are waiting for me to finish
testing, open the command prompt (or use the floppy) and run

md win98
cd d:
cd win98
copy *.* c:\win98

That will put the files on your C:\ drive and make life much easier.

dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found in
the Windows update setup file? I'm not sure which folder I should seach
in.

If I read you correctly, there *is* a folder called C:\Windows\Windows
Update Setup Files, aka C:\Windows\Window~1? But there is no ie6setup.exe
in the folder? Run the following:

dir ie*.exe

Anything?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB files.)
They're useless. You need to add a scheduled task for SCANREGW when we
get
you fixed up.

Was your system fully up to date at Windows Updates? In particular, is
IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and
do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files.
Note
the directory.

But at this moment, the installation files for your current version of
IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update
Setup
Files". If nothing shows up, skip down to the next section that starts,
"If
you didn't find ie6setup.exe." If the file shows up but not in that
folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks
are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB
files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and
install a new one. Was playing around with too much garbage and managed
to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't wan
to
give any further instruction until I get that done, which should be
later
tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not
sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt
using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about
once
per
second as the system boots up until a Startup Menu appears. If you
can do
that, great. If you can't access the Startup Menu, you'll need a
Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the
Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows
98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE file
that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see, first,
what
you have already on your system. Run the following two commands. If
you're
doing this from the floppy boot, then you need to first change to C:\
by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get
a
two-line description of the Volume. and then as the results are found
they
will be listed. But you want to watch the blinking cursor. When it is
finished searching out the files, you will get a "Total Files Listed"
report
and then the cursor will once again be following C:\. Report back
here
with
the specifics of the file(s) found. For instance, this is what I get
with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\

I don't care about the first part (Volume), nor the final report. I
just
want everything in between (the stuff between my parenthetical
notes.)
And
you don't have to make it look like I did (the way it looks on the
screen),
just keep the lines separate. The second command is simply to see if
there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the other
info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Sorry, selecting the winkey doesn't work. If you wish to use
command
prompts, I've done it before, a little rusty but I will follow your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

Only a Windows 98 CD will do, and it has to be the right version,
Original
or Second Edition. An XP disk is worthless for your needs, don't
bother
with
it. But if getting a Win98 disc of the proper version is not
possible
for
you, then there are still other ways to accomplish the fix,
whatever
it
turns out to be. At the moment the goal is to inspect the system
to
see
if
there's anything to indicate any maliciousness at play here, which
is
one
of
the distinct possibilities, or if it's just a messed up file or
what.
We
need to inspect the file system to do that. We don't even know yet
what
is
wrong, and until we do it's foolish to do more than speculate on
possible
courses of action.

Right now, I need to know if it's possible to do ANYTHING in
Windows,
which
brings me to my previous question. Does WinKey-R bring up a Run
box,
or
is
your system old enough (and well-cared for enough) that your
keyboard
doesn't have that WinKey? Because if we can't do what we need to
do in
Windows, then it will have to be all Command Prompt stuff, which
is
more
complicated and scary, unless you're experienced in command-line
procedures,
in which case we could just skip straight to that. It's just a LOT
more
time
consuming and will require a lot more back & forth discussion.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
I can't locate my Win98 upgrade disk, but I do have Windows XP
professional
installation cd. I'll try and borrow one if needed.
--
Mary


"Gary S. Terhune" wrote:

As Buffalo said, it's a key that is usually found between the
Ctrl
and
Alt
key, sometimes labeled 'Start", usually just has the "flying
windows"
logo.

Please, while I'll be in and out, today, take this one step at
a
time
with
me. I'm not coming up with wild guesses, I'm simply trying to
find
out
what's working and what isn't. If we run out of tricks while in
Windows
(or
Windows Safe Mode) then we have to use Command Prompt Only
(DOS)
mode
to
analyze and repair, and that can be trickier and more tedious.

While I'm here, what do you have in the way of Windows 98
installation
media? A standard Microsoft Windows 98 CD, or is it a "Restore"
CD
or
what?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Hi Gary,

Could you explain how to perform a WinKey-R?
--
Mary


"Gary S. Terhune" wrote:

Can you use the WinKey? Specifically, WinKey-R.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
In the normal startup, no icons or taskbar appear. I
tried F3
and
there
was
no response. The screen is blank, only the background of
clouds
appear.
--
Mary


"Gary S. Terhune" wrote:

In a normal startup, can you use F3 to open FindFiles &
Folders?
If
so,
do
a search for Explorer.exe. What do you find?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
No I not that Mary, I didn't delete any files. The
program
began
when
a
debugging window pop up and I clicked to close it and
from
there

Ok, I ran the following:

md win98
d:
cd win98
cop*.*c:\win98

System Response:
Base4.cab
file cannot be copied onto itself
) file(s) copied

Question? How do I return back to the c prompt?

--
Mary


"Gary S. Terhune" wrote:

CORRECTION: in the first set of commands, I wrote:

cd d:

That was wrong. It should simply be

d:

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Gary S. Terhune" none wrote in message
...

"Mary" wrote in message
...
To answer your following questions:
Performed all Windows updates- yes

Good!

Which version of IE- 6

If' you've performed all Updates, it's "6.1"

Found installation disk?-yes but I can't locate the product #

Remind me to sho wyou how to retrieve that from the Registry.

And I promise to run scan disk & defrag on a regular bases.

Scandisk is not a bad idea, regular defragging is definitely a good idea,
but neither is the issue here, I'm nearly certain. You have a situation
where one or more files got corrupted, and believe it of not, it isn't
Explorer.


Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files.
[let
me know if you want more details on the cab files]

This is your Installation CD in the CD drive (D:\), right? I want to know
if they exist on the C:\ drive, so if you haven't run that yet, please do
so. If they are not found, please, while you are waiting for me to finish
testing, open the command prompt (or use the floppy) and run

md win98
cd d:
cd win98
copy *.* c:\win98

That will put the files on your C:\ drive and make life much easier.

dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found in
the Windows update setup file? I'm not sure which folder I should seach
in.

If I read you correctly, there *is* a folder called C:\Windows\Windows
Update Setup Files, aka C:\Windows\Window~1? But there is no ie6setup.exe
in the folder? Run the following:

dir ie*.exe

Anything?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB files.)
They're useless. You need to add a scheduled task for SCANREGW when we
get
you fixed up.

Was your system fully up to date at Windows Updates? In particular, is
IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and
do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files.
Note
the directory.

But at this moment, the installation files for your current version of
IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update
Setup
Files". If nothing shows up, skip down to the next section that starts,
"If
you didn't find ie6setup.exe." If the file shows up but not in that
folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks
are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB
files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and
install a new one. Was playing around with too much garbage and managed
to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't wan
to
give any further instruction until I get that done, which should be
later
tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not
sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt
using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about
once
per
second as the system boots up until a Startup Menu appears. If you
can do
that, great. If you can't access the Startup Menu, you'll need a
Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the
Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows
98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE file
that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see, first,
what
you have already on your system. Run the following two commands. If
you're
doing this from the floppy boot, then you need to first change to C:\
by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get
a
two-line description of the Volume. and then as the results are found
they
will be listed. But you want to watch the blinking cursor. When it is
finished searching out the files, you will get a "Total Files Listed"
report
and then the cursor will once again be following C:\. Report back
here
with
the specifics of the file(s) found. For instance, this is what I get
with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\

I don't care about the first part (Volume), nor the final report. I
just
want everything in between (the stuff between my parenthetical
notes.)
And
you don't have to make it look like I did (the way it looks on the
screen),
just keep the lines separate. The second command is simply to see if
there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the other
info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Sorry, selecting the winkey doesn't work. If you wish to use
command
prompts, I've done it before, a little rusty but I will follow your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

Only a Windows 98 CD will do, and it has to be the right version,
Original
or Second Edition. An XP disk is worthless for your needs, don't
bother
with
it. But if getting a Win98 disc of the proper version is not
possible
for
you, then there are still other ways to accomplish the fix,
whatever
it
turns out to be. At the moment the goal is to inspect the system
to
see
if
there's anything to indicate any maliciousness at play here, which
is
one
of
the distinct possibilities, or if it's just a messed up file or
what.
We
need to inspect the file system to do that. We don't even know yet
what
is
wrong, and until we do it's foolish to do more than speculate on
possible
courses of action.

You ran that from starting C:\ prompt? Is there a C:\WIN98 folder?

And are you using the F8 Start Menu to get to the Command Prompt or are you
using a floppy disk. It will help me to know. So you will understand, I'm
under the impression that your D:\ drive is your CDROM drive and that you
have put your Windows Installation CD into that drive. If that was an
incorrect assumption, you need to tell me. Here's an explanation of my
intent when I gave you those commands:

First, I assumed you booted to a C:\ command prompt using the Startup menu.
If not, before running the commands, get to the C:\ prompt, first, using
c-colon

md win98 (Makes a Directory called C:\WIN98)
d: (switches you to D:\ prompt)
cd win98 (Changes the Directory you're in to D:\WIN98)
copy *.* c:\win98

Note the spaces before and after *.* in that last command, which should copy
all files (no folders) from D:\Win98 to C:\Win98. That you didn't get any
errors until that last one indicates to me that between us we screwed it up.
Try again. If you get an error in the first command, run "cd win98" (sans
quotes), then the dir command, and tell us what's there. If nothing, then
proceed with the last three commands. If anything is there, start over and
use "md WIN98SE" (sans quotes) and then proceed with the rest. We'll deal
with the confusion later.

Today went much longer than I expected, but I should be able to have further
instructions for you by tomorrow, early to mid-afternoon Pacific time. (It's
approaching 11pm, now, but I tend to stay up late and there's plenty left to
do.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Ok, I ran the following:

md win98
d:
cd win98
cop*.*c:\win98

System Response:
Base4.cab
file cannot be copied onto itself
) file(s) copied

Question? How do I return back to the c prompt?

--
Mary


"Gary S. Terhune" wrote:

CORRECTION: in the first set of commands, I wrote:

cd d:

That was wrong. It should simply be

d:

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Gary S. Terhune" none wrote in message
...

"Mary" wrote in message
...
To answer your following questions:
Performed all Windows updates- yes

Good!

Which version of IE- 6

If' you've performed all Updates, it's "6.1"

Found installation disk?-yes but I can't locate the product #

Remind me to sho wyou how to retrieve that from the Registry.

And I promise to run scan disk & defrag on a regular bases.

Scandisk is not a bad idea, regular defragging is definitely a good
idea,
but neither is the issue here, I'm nearly certain. You have a situation
where one or more files got corrupted, and believe it of not, it isn't
Explorer.


Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files.
[let
me know if you want more details on the cab files]

This is your Installation CD in the CD drive (D:\), right? I want to
know
if they exist on the C:\ drive, so if you haven't run that yet, please
do
so. If they are not found, please, while you are waiting for me to
finish
testing, open the command prompt (or use the floppy) and run

md win98
cd d:
cd win98
copy *.* c:\win98

That will put the files on your C:\ drive and make life much easier.

dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found
in
the Windows update setup file? I'm not sure which folder I should
seach
in.

If I read you correctly, there *is* a folder called C:\Windows\Windows
Update Setup Files, aka C:\Windows\Window~1? But there is no
ie6setup.exe
in the folder? Run the following:

dir ie*.exe

Anything?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB
files.)
They're useless. You need to add a scheduled task for SCANREGW when
we
get
you fixed up.

Was your system fully up to date at Windows Updates? In particular,
is
IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and
do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation
files.
Note
the directory.

But at this moment, the installation files for your current version
of
IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update
Setup
Files". If nothing shows up, skip down to the next section that
starts,
"If
you didn't find ie6setup.exe." If the file shows up but not in that
folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation
marks
are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB
files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system
and
install a new one. Was playing around with too much garbage and
managed
to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't
wan
to
give any further instruction until I get that done, which should be
later
tonight or by tomorrow evening (I'm out all day tomorrow, I think.
Not
sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt
using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about
once
per
second as the system boots up until a Startup Menu appears. If you
can do
that, great. If you can't access the Startup Menu, you'll need a
Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have
the
Startup
floppy disk, go to another computer and download a disk creator
from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows
98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE
file
that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can
choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see,
first,
what
you have already on your system. Run the following two commands.
If
you're
doing this from the floppy boot, then you need to first change to
C:\
by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately
get
a
two-line description of the Volume. and then as the results are
found
they
will be listed. But you want to watch the blinking cursor. When it
is
finished searching out the files, you will get a "Total Files
Listed"
report
and then the cursor will once again be following C:\. Report back
here
with
the specifics of the file(s) found. For instance, this is what I
get
with
the first command:

Volume in drive C is WIN98SE (which is the name of my C:\
partition.)
Volume Serial Number is D431-0200

(here's where the file is found and listed)
Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes

(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\

I don't care about the first part (Volume), nor the final report.
I
just
want everything in between (the stuff between my parenthetical
notes.)
And
you don't have to make it look like I did (the way it looks on the
screen),
just keep the lines separate. The second command is simply to see
if
there
are any Hidden copies.

I also want you do the following commands:

md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir

Give me all the data presented for the RB files. Don't need the
other
info.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Sorry, selecting the winkey doesn't work. If you wish to use
command
prompts, I've done it before, a little rusty but I will follow
your
instructions. My CPU is about 4 or 5 years old.
"Gary S. Terhune" wrote:

Only a Windows 98 CD will do, and it has to be the right
version,
Original
or Second Edition. An XP disk is worthless for your needs,
don't
bother
with
it. But if getting a Win98 disc of the proper version is not
possible
for
you, then there are still other ways to accomplish the fix,
whatever
it
turns out to be. At the moment the goal is to inspect the
system
to
see
if
there's anything to indicate any maliciousness at play here,
which
is
one
of
the distinct possibilities, or if it's just a messed up file or
what.
We
need to inspect the file system to do that. We don't even know
yet
what
is
wrong, and until we do it's foolish to do more than speculate
on
possible
courses of action.

I re-entered the command from the d drive:[I got it right this time, I didn't
have the spaces between the astricks. ] Thank you for your patience.
copy *.* c:\win98
Result:
128 files copies!

To answer your questions:
In the beginning I did start at the C:\ prompt and changed over the D:. I
am not using a floppy disk or installation cd, just F8 to get me the the
command prompt. I think my hardrive was partioned and that's why I have a D
drive. My CDRom is E, I think. Did I answer all of your questions?

I'm on pacific time also, starting again on tommorrow will work for me too.

Thank you again,
--
Mary


"Gary S. Terhune" wrote:

You ran that from starting C:\ prompt? Is there a C:\WIN98 folder?

And are you using the F8 Start Menu to get to the Command Prompt or are you
using a floppy disk. It will help me to know. So you will understand, I'm
under the impression that your D:\ drive is your CDROM drive and that you
have put your Windows Installation CD into that drive. If that was an
incorrect assumption, you need to tell me. Here's an explanation of my
intent when I gave you those commands:

First, I assumed you booted to a C:\ command prompt using the Startup menu.
If not, before running the commands, get to the C:\ prompt, first, using
c-colon

md win98 (Makes a Directory called C:\WIN98)
d: (switches you to D:\ prompt)
cd win98 (Changes the Directory you're in to D:\WIN98)
copy *.* c:\win98

Note the spaces before and after *.* in that last command, which should copy
all files (no folders) from D:\Win98 to C:\Win98. That you didn't get any
errors until that last one indicates to me that between us we screwed it up.
Try again. If you get an error in the first command, run "cd win98" (sans
quotes), then the dir command, and tell us what's there. If nothing, then
proceed with the last three commands. If anything is there, start over and
use "md WIN98SE" (sans quotes) and then proceed with the rest. We'll deal
with the confusion later.

Today went much longer than I expected, but I should be able to have further
instructions for you by tomorrow, early to mid-afternoon Pacific time. (It's
approaching 11pm, now, but I tend to stay up late and there's plenty left to
do.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Ok, I ran the following:

md win98
d:
cd win98
cop*.*c:\win98

System Response:
Base4.cab
file cannot be copied onto itself
) file(s) copied

Question? How do I return back to the c prompt?

--
Mary


"Gary S. Terhune" wrote:

CORRECTION: in the first set of commands, I wrote:

cd d:

That was wrong. It should simply be

d:

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Gary S. Terhune" none wrote in message
...

"Mary" wrote in message
...
To answer your following questions:
Performed all Windows updates- yes

Good!

Which version of IE- 6

If' you've performed all Updates, it's "6.1"

Found installation disk?-yes but I can't locate the product #

Remind me to sho wyou how to retrieve that from the Registry.

And I promise to run scan disk & defrag on a regular bases.

Scandisk is not a bad idea, regular defragging is definitely a good
idea,
but neither is the issue here, I'm nearly certain. You have a situation
where one or more files got corrupted, and believe it of not, it isn't
Explorer.


Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab files.
[let
me know if you want more details on the cab files]

This is your Installation CD in the CD drive (D:\), right? I want to
know
if they exist on the C:\ drive, so if you haven't run that yet, please
do
so. If they are not found, please, while you are waiting for me to
finish
testing, open the command prompt (or use the floppy) and run

md win98
cd d:
cd win98
copy *.* c:\win98

That will put the files on your C:\ drive and make life much easier.

dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found
in
the Windows update setup file? I'm not sure which folder I should
seach
in.

If I read you correctly, there *is* a folder called C:\Windows\Windows
Update Setup Files, aka C:\Windows\Window~1? But there is no
ie6setup.exe
in the folder? Run the following:

dir ie*.exe

Anything?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart your
computer, judging by the dates of the Registry Backups (RB*.CAB
files.)
They're useless. You need to add a scheduled task for SCANREGW when
we
get
you fixed up.

Was your system fully up to date at Windows Updates? In particular,
is
IE
version 6.1 and up to date? If you know? Also, did you come up with a
Windows 98 installation CD? If not, go back to the Command Prompt and
do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation
files.
Note
the directory.

But at this moment, the installation files for your current version
of
IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update
Setup
Files". If nothing shows up, skip down to the next section that
starts,
"If
you didn't find ie6setup.exe." If the file shows up but not in that
folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation
marks
are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB
files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system
and
install a new one. Was playing around with too much garbage and
managed
to
hose it. (Actually, I was trying to upgrade it to Windows 2000, but
something about the hardware made that unworkable.) Anyway, I don't
wan
to
give any further instruction until I get that done, which should be
later
tonight or by tomorrow evening (I'm out all day tomorrow, I think.
Not
sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only prompt
using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it about
once
per
second as the system boots up until a Startup Menu appears. If you
can do
that, great. If you can't access the Startup Menu, you'll need a
Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have
the
Startup
floppy disk, go to another computer and download a disk creator
from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows
98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE
file
that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can
choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see,
first,
what
you have already on your system. Run the following two commands.
If
you're
doing this from the floppy boot, then you need to first change to
C:\
by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately
get
a
two-line description of the Volume. and then as the results are
found
they
will be listed. But you want to watch the blinking cursor. When it
is
finished searching out the files, you will get a "Total Files

First, there is a TXT attachment on this post. Extract it to a floppy,
rename to NoPP.REG, and copy it to your system's C:\ drive. Then please run
the following

cd windows\system
dir /s files32.vxd
dir /s /ah files32.vxd
regedit c:\nopp.reg

It's to make sure you don't have Pretty Park virus. Do them one at a time
and note results before running the next command.

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
I re-entered the command from the d drive:[I got it right this time, I
didn't
have the spaces between the astricks. ] Thank you for your patience.
copy *.* c:\win98
Result:
128 files copies!

To answer your questions:
In the beginning I did start at the C:\ prompt and changed over the D:.
I
am not using a floppy disk or installation cd, just F8 to get me the the
command prompt. I think my hardrive was partioned and that's why I have a
D
drive. My CDRom is E, I think. Did I answer all of your questions?

I'm on pacific time also, starting again on tommorrow will work for me
too.

Thank you again,
--
Mary


"Gary S. Terhune" wrote:

You ran that from starting C:\ prompt? Is there a C:\WIN98 folder?

And are you using the F8 Start Menu to get to the Command Prompt or are
you
using a floppy disk. It will help me to know. So you will understand, I'm
under the impression that your D:\ drive is your CDROM drive and that you
have put your Windows Installation CD into that drive. If that was an
incorrect assumption, you need to tell me. Here's an explanation of my
intent when I gave you those commands:

First, I assumed you booted to a C:\ command prompt using the Startup
menu.
If not, before running the commands, get to the C:\ prompt, first, using
c-colon

md win98 (Makes a Directory called C:\WIN98)
d: (switches you to D:\ prompt)
cd win98 (Changes the Directory you're in to D:\WIN98)
copy *.* c:\win98

Note the spaces before and after *.* in that last command, which should
copy
all files (no folders) from D:\Win98 to C:\Win98. That you didn't get any
errors until that last one indicates to me that between us we screwed it
up.
Try again. If you get an error in the first command, run "cd win98" (sans
quotes), then the dir command, and tell us what's there. If nothing, then
proceed with the last three commands. If anything is there, start over
and
use "md WIN98SE" (sans quotes) and then proceed with the rest. We'll deal
with the confusion later.

Today went much longer than I expected, but I should be able to have
further
instructions for you by tomorrow, early to mid-afternoon Pacific time.
(It's
approaching 11pm, now, but I tend to stay up late and there's plenty left
to
do.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Ok, I ran the following:

md win98
d:
cd win98
cop*.*c:\win98

System Response:
Base4.cab
file cannot be copied onto itself
) file(s) copied

Question? How do I return back to the c prompt?

--
Mary


"Gary S. Terhune" wrote:

CORRECTION: in the first set of commands, I wrote:

cd d:

That was wrong. It should simply be

d:

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Gary S. Terhune" none wrote in message
...

"Mary" wrote in message
...
To answer your following questions:
Performed all Windows updates- yes

Good!

Which version of IE- 6

If' you've performed all Updates, it's "6.1"

Found installation disk?-yes but I can't locate the product #

Remind me to sho wyou how to retrieve that from the Registry.

And I promise to run scan disk & defrag on a regular bases.

Scandisk is not a bad idea, regular defragging is definitely a good
idea,
but neither is the issue here, I'm nearly certain. You have a
situation
where one or more files got corrupted, and believe it of not, it
isn't
Explorer.


Test Performed:
d:\dir/s win98*.cab
I located the cab files in the "D" directory there are 55 cab
files.
[let
me know if you want more details on the cab files]

This is your Installation CD in the CD drive (D:\), right? I want to
know
if they exist on the C:\ drive, so if you haven't run that yet,
please
do
so. If they are not found, please, while you are waiting for me to
finish
testing, open the command prompt (or use the floppy) and run

md win98
cd d:
cd win98
copy *.* c:\win98

That will put the files on your C:\ drive and make life much easier.

dir/s ie6setup.exe [system response]
directory of c:\ progra~1\ intern~1
IE6SETUP EXE 490,608 08-17-03 6:59p
1 file 490,608 bytes
Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not
found
in
the Windows update setup file? I'm not sure which folder I should
seach
in.

If I read you correctly, there *is* a folder called
C:\Windows\Windows
Update Setup Files, aka C:\Windows\Window~1? But there is no
ie6setup.exe
in the folder? Run the following:

dir ie*.exe

Anything?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com


"Gary S. Terhune" wrote:

OK. Looks good, except it would appear that you seldom restart
your
computer, judging by the dates of the Registry Backups (RB*.CAB
files.)
They're useless. You need to add a scheduled task for SCANREGW
when
we
get
you fixed up.

Was your system fully up to date at Windows Updates? In
particular,
is
IE
version 6.1 and up to date? If you know? Also, did you come up
with a
Windows 98 installation CD? If not, go back to the Command Prompt
and
do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation
files.
Note
the directory.

But at this moment, the installation files for your current
version
of
IE
are what you need. So, run this command to see if they're the

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows
Update
Setup
Files". If nothing shows up, skip down to the next section that
starts,
"If
you didn't find ie6setup.exe." If the file shows up but not in
that
folder,
then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation
marks
are
required.)

Example:
cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several
CAB
files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system
and
install a new one. Was playing around with too much garbage and
managed
to
hose it. (Actually, I was trying to upgrade it to Windows 2000,
but
something about the hardware made that unworkable.) Anyway, I
don't
wan
to
give any further instruction until I get that done, which should
be
later
tonight or by tomorrow evening (I'm out all day tomorrow, I think.
Not
sure
yet.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Mary" wrote in message
...
Here is the report from the command prompts:
Explorer.exe= 180,224 04-23-99 10:22P
Explorer.scf= 80 04-23-99 10:22P
2 files(s) 180,304 bytes

RB Files:
DIR 01-18-00 7:05a
DIR 01-18-00 7:05a
RB BAD CAB 3,048,624 05-31-05 10:42p
RB 004 CAB 3,444,463 06-18-08 10:42a
RB 002 CAB 3,441,914 06-22-08 3:41a
RB 005 CAB 3,443,209 06-21-08 7:34a
RB 001 CAB 3,442,594 07-01-08 2:01a
RB 003 CAB 3,446,935 07-26-08 1:38a
6 files(s) 20,267,739 bytes
2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,
Mary


"Gary S. Terhune" wrote:

OK. First, you know how to get to the Command Prompt Only
prompt
using
the
Ctrl or F8 keys? Use either one, not both, and simply tap it
about
once
per
second as the system boots up until a Startup Menu appears. If
you
can do
that, great. If you can't access the Startup Menu, you'll need
a
Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't
have
the
Startup
floppy disk, go to another computer and download a disk creator
from
http://bootdisk.com/bootdisk.htm. Choose the one that says
Windows
98SE
OEM
(I don't think we need the one with no RAM drive.) It's an EXE
file
that
you
run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can
choose
Command
Prompt Only, or have obtained a Startup Disk, then let's see,
first,
what
you have already on your system. Run the following two
commands.
If
you're
doing this from the floppy boot, then you need to first change
to
C:\
by
typing in C: (C + Colon) then Enter:

dir /s explorer.*
dir /s /ah explorer.*

Each command will take some time to complete. You'll
immediately
get
a
two-line description of the Volume. and then as the results are
found
they
will be listed. But you want to watch the blinking cursor. When
it
is
finished searching out the files, you will get a "Total Files