Internet Connection Problems

I am sending this message from my XP machine (being radiated according
to PRC), I can't get my Windows 98SE machine to connect to the internet.

Problem: My Windows 98SE machine had a run in with a very damaging
virus. I have formatted the disk in this computer(loosing all of my
data files in the process). To this point, I have reloaded most of the
software that was originally on this machine. At the moment, I cannot
figure out why I can't make a connection from this machine to the
router, and ultimately to my Verizon FiOS ISP. I evidentially have a
setting somewhere along the line that is incorrect. Here are the steps
I have taken to establish an internet connection:

Windows 98SE actions:

I am not sure about the Network (98SE) settings as compared to the My
Network Places (XP) settings. I do believe, however, that the 98SE
Network settings are correct.

I do not find any indicators that anything is wrong in the Device
Manager--no red Xs, yellow ?s, etc.

I established settings under "Internet Options" for my Verizon ISP.

I called Verizon for help and they say that they can't help me with a
problem until I successfully connect to the internet.

SeaMonkey (my Windows 98SE default browser):

I have repeatedly checked the Seamonkey settings on the 98SE machine
against the settings on this XP machine--all setting are the same.

I created a new profile when installing SeaMonkey.

I have created new "Mail and Newsgroup Account Settings" (settings are
the same as those on the XP machine).


Conclusion: I am out of ideas as to how to solve this problem. Do any
of you have any suggestions? If not, I'm afraid that I will continue my
XP radiation until I find the solution.

Thanks in advance for any lifesavers thrown my way.

Frog

Hi Frog,

Contrary to PCR's dire warnings of XP irradiation, I find it only a mild
inconvenience--besides, glowing in the dark has some energy conservation
advantages.

Have you tried an Internet connection with the router out of the picture?
I'm just trying to eliminate what we can at this point. Perhaps even getting
real simple, and see if you can access the Internet with a dial-up
connection first?

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

"Frog" wrote in message
...
|I am sending this message from my XP machine (being radiated according
| to PRC), I can't get my Windows 98SE machine to connect to the internet.
|
| Problem: My Windows 98SE machine had a run in with a very damaging
| virus. I have formatted the disk in this computer(loosing all of my
| data files in the process). To this point, I have reloaded most of the
| software that was originally on this machine. At the moment, I cannot
| figure out why I can't make a connection from this machine to the
| router, and ultimately to my Verizon FiOS ISP. I evidentially have a
| setting somewhere along the line that is incorrect. Here are the steps
| I have taken to establish an internet connection:
|
| Windows 98SE actions:
|
| I am not sure about the Network (98SE) settings as compared to the My
| Network Places (XP) settings. I do believe, however, that the 98SE
| Network settings are correct.
|
| I do not find any indicators that anything is wrong in the Device
| Manager--no red Xs, yellow ?s, etc.
|
| I established settings under "Internet Options" for my Verizon ISP.
|
| I called Verizon for help and they say that they can't help me with a
| problem until I successfully connect to the internet.
|
| SeaMonkey (my Windows 98SE default browser):
|
| I have repeatedly checked the Seamonkey settings on the 98SE machine
| against the settings on this XP machine--all setting are the same.
|
| I created a new profile when installing SeaMonkey.
|
| I have created new "Mail and Newsgroup Account Settings" (settings are
| the same as those on the XP machine).
|
|
| Conclusion: I am out of ideas as to how to solve this problem. Do any
| of you have any suggestions? If not, I'm afraid that I will continue my
| XP radiation until I find the solution.
|
| Thanks in advance for any lifesavers thrown my way.
|
| Frog

Hi Curt,

I'm not sure how to make your suggestion work. In my beginners
mind, I would think a connection to the internet via phone line would
involve a modem--am I wrong? My Windows 98SE computer is currently (as
it was prior to my virus attack) connected to the internet via a fiber
cable to a router. I do have a modem in my system, but it is not
presently set up to connect to the internet. FYI, the XP machine that I
am presently using is connected to the same router--and all appears to
be okay with the radiation machine.

Thanks for coming to my rescue.

Frog

Curt Christianson wrote:
Hi Frog,

Contrary to PCR's dire warnings of XP irradiation, I find it only a mild
inconvenience--besides, glowing in the dark has some energy conservation
advantages.

Have you tried an Internet connection with the router out of the picture?
I'm just trying to eliminate what we can at this point. Perhaps even getting
real simple, and see if you can access the Internet with a dial-up
connection first?

I see what you mean now. And if the XP machine is using the same router,
well, you're probably right. That part sounds OK too.
I'll see what else I can think of...

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

"Frog" wrote in message
...
| Hi Curt,
|
| I'm not sure how to make your suggestion work. In my beginners
| mind, I would think a connection to the internet via phone line would
| involve a modem--am I wrong? My Windows 98SE computer is currently (as
| it was prior to my virus attack) connected to the internet via a fiber
| cable to a router. I do have a modem in my system, but it is not
| presently set up to connect to the internet. FYI, the XP machine that I
| am presently using is connected to the same router--and all appears to
| be okay with the radiation machine.
|
| Thanks for coming to my rescue.
|
| Frog
|
| Curt Christianson wrote:
| Hi Frog,
|
| Contrary to PCR's dire warnings of XP irradiation, I find it only a mild
| inconvenience--besides, glowing in the dark has some energy conservation
| advantages.
|
| Have you tried an Internet connection with the router out of the
picture?
| I'm just trying to eliminate what we can at this point. Perhaps even
getting
| real simple, and see if you can access the Internet with a dial-up
| connection first?
|

Frog,

Any possibility it's simply your connection between the W98 machine, and the
router? Bad Ethernet cable perhaps.

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

"Frog" wrote in message
...
| Hi Curt,
|
| I'm not sure how to make your suggestion work. In my beginners
| mind, I would think a connection to the internet via phone line would
| involve a modem--am I wrong? My Windows 98SE computer is currently (as
| it was prior to my virus attack) connected to the internet via a fiber
| cable to a router. I do have a modem in my system, but it is not
| presently set up to connect to the internet. FYI, the XP machine that I
| am presently using is connected to the same router--and all appears to
| be okay with the radiation machine.
|
| Thanks for coming to my rescue.
|
| Frog
|
| Curt Christianson wrote:
| Hi Frog,
|
| Contrary to PCR's dire warnings of XP irradiation, I find it only a mild
| inconvenience--besides, glowing in the dark has some energy conservation
| advantages.
|
| Have you tried an Internet connection with the router out of the
picture?
| I'm just trying to eliminate what we can at this point. Perhaps even
getting
| real simple, and see if you can access the Internet with a dial-up
| connection first?
|

"Frog" wrote in message ...
I am sending this message from my XP machine (being radiated according to PRC), I
can't get my Windows 98SE machine to connect to the internet.

Problem: My Windows 98SE machine had a run in with a very damaging virus. I have
formatted the disk in this computer(loosing all of my data files in the process).
To this point, I have reloaded most of the software that was originally on this
machine. At the moment, I cannot figure out why I can't make a connection from
this machine to the router, and ultimately to my Verizon FiOS ISP. I evidentially
have a setting somewhere along the line that is incorrect. Here are the steps I
have taken to establish an internet connection:

Windows 98SE actions:

I am not sure about the Network (98SE) settings as compared to the My Network
Places (XP) settings. I do believe, however, that the 98SE Network settings are
correct.

I do not find any indicators that anything is wrong in the Device Manager--no red
Xs, yellow ?s, etc.

I established settings under "Internet Options" for my Verizon ISP.

I called Verizon for help and they say that they can't help me with a problem until
I successfully connect to the internet.

SeaMonkey (my Windows 98SE default browser):

I have repeatedly checked the Seamonkey settings on the 98SE machine against the
settings on this XP machine--all setting are the same.

I created a new profile when installing SeaMonkey.

I have created new "Mail and Newsgroup Account Settings" (settings are the same as
those on the XP machine).


Conclusion: I am out of ideas as to how to solve this problem. Do any of you have
any suggestions? If not, I'm afraid that I will continue my XP radiation until I
find the solution.

Thanks in advance for any lifesavers thrown my way.

Frog

Right click My Network Places on the Desktop.
Click Properties.
Right click Local Area Connection.
Click Properties.

Under "This connection uses....."
Click "Client for MS Networks".
Click Properties.
Select "Windows Locator" from the dropdown box.
Click Ok.

Scroll to and select Internet Protocol (TCP/IP).
Click Properties.

Under the General tab make sure "Obtain an IP address automatically" is selected.
Click the Advanced button.

Under the DNS tab:
Selected "Append Primary and Parent DNS suffixes.
Register this connections address in DNS"

Under the WINS tab NetBIOS:
Selected Default.
Ok out of MNP.

Reboot if required.
Open a command prompt, click Start Run, type in: cmd and press Enter.
At the prompt type each command below and press Enter after each.
**Note: Command noted by =, Space noted by ^. Do not type the = or ^.

=ping ^ 192.168.1.1 *Routers IP, change as necessary.
If it times out then there is no communication between the router and machine.
If not then the machine communicates with the router.

=ping ^ google.com
If it times out then there is no connection to the net.
If not then net connection is established and all is well.

ping 127.0.0.1
If it fails it may be a TCP/IP stack problem.

Ping each computer from the other using the UNC:
=ping ^ computername
If it fails either way there's an IP or Name resolution problem.

If pinging times out on any address, to see if the machines IP is correct along with
other settings.
= ipconfig ^ /all
If anything isn't correct, at the prompt type and press Enter after each command (98
may be different):

=ipconfig ^ /release
=ipconfig ^ /flushdns
=ipconfig ^ /renew
=ipconfig ^ /registerdns
=exit
If that fails reopen the command prompt, run release and flushdns only and exit.

Shut down the machine.
Pull the power from the router.
Pull the power from the modem.
Wait approx 30 secs.
Apply power to the modem and wait for it to finish synchronizing with the cable.
Apply power to the router and wait for it to finish synchronizing with the modem.
Power up the machine.
The machine should now be assigned a new IP from the router.
Run ipconfig or attempt net connection to test.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

Psst.....Brian. The problem is with the Win98 system. Your instructions are for
WinXP.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/


"Brian A." gonefish'n@afarawaylake wrote in message
...
snip

DOH!! Thanks for the heads up on that Glen, I actually pulled that from my 98
files and they've been borked. Somehow in my awkward ways I've wound up with both
being an XP/98 mixture which I'll straighten out thanks to your catch.

There's not really much of a difference in the way tshooting goes other than the
NN(98) and MNP(XP) props. No matter the dif, I will get working on straightening out
my mess ASAP. To mention before it's added as another difference, XP's FW IMO is a
total POS which I will never recommend to use and always recommend to replace.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"glee" wrote in message
...
Psst.....Brian. The problem is with the Win98 system. Your instructions are for
WinXP.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/


"Brian A." gonefish'n@afarawaylake wrote in message
...
snip

Thanks Brian for your response.

As indicated by Glen, I did have some difficulty equating some parts of
your instructions to Windows 98SE. Nevertheless, I did find my way
through to a point--comments will be placed in your message below.
Before that I want to update you on two other pieces of information.

I switched the cables on my 98SE and XP boxes (Curt's suggestion)in
order to make sure my connections are functioning properly--they are.
The XP machine had no problem connecting to internet, while I was unable
to connect to the internet on the 98SE system. That seems to tell me
that something is wrong in the 98SE box.

I am getting an indicator at startup that new hardware has been found by
the Hardware Wizard--PCI Multimedia Audio Device. I, however, have no
indications in the Device Manager that anything is wrong. I'm not sure
what this new hardware is, so that I can resolve this problem. Other
than this hardware situation, I am not seeing any other error messages.

I forgot to include in my initial message in this thread that I had
checked/made updates to Control Panel/Internet Options/Communications
Tab/Setup.

Well, now I will make some comments interspersed in your message below.


Brian A. wrote:
"Frog" wrote in message
...
I am sending this message from my XP machine (being radiated according
to PRC), I can't get my Windows 98SE machine to connect to the internet.

Problem: My Windows 98SE machine had a run in with a very damaging
virus. I have formatted the disk in this computer(loosing all of my
data files in the process). To this point, I have reloaded most of the
software that was originally on this machine. At the moment, I cannot
figure out why I can't make a connection from this machine to the
router, and ultimately to my Verizon FiOS ISP. I evidentially have a
setting somewhere along the line that is incorrect. Here are the
steps I have taken to establish an internet connection:

Windows 98SE actions:

I am not sure about the Network (98SE) settings as compared to the My
Network Places (XP) settings. I do believe, however, that the 98SE
Network settings are correct.

I do not find any indicators that anything is wrong in the Device
Manager--no red Xs, yellow ?s, etc.

I established settings under "Internet Options" for my Verizon ISP.

I called Verizon for help and they say that they can't help me with a
problem until I successfully connect to the internet.

SeaMonkey (my Windows 98SE default browser):

I have repeatedly checked the Seamonkey settings on the 98SE machine
against the settings on this XP machine--all setting are the same.

I created a new profile when installing SeaMonkey.

I have created new "Mail and Newsgroup Account Settings" (settings are
the same as those on the XP machine).


Conclusion: I am out of ideas as to how to solve this problem. Do any
of you have any suggestions? If not, I'm afraid that I will continue
my XP radiation until I find the solution.

Thanks in advance for any lifesavers thrown my way.

Frog

Right click My Network Places on the Desktop.

Network under Control Panel is where I found what I am going to include
in my comments. These are the network components that are shown on the
Network page as installed:

Client for Microsoft Networks
Client for NetWare Networks
Microsoft Family Logon
Linksys LNE100TX Fast Ethernet Adapter
Microsoft Virtual Private Networking Adapter
NDISWANE-Microsoft Virtual Private Networking Adapter
NetBEUI- Linksy LNE100TX Fast Ethernet Adapter
TCP/IP- Linksy LNE100TX Fast Ethernet Adapter

Click Properties.
Right click Local Area Connection.
Click Properties.

Under "This connection uses....."
Click "Client for MS Networks".

Under Primary Network Logon (on the Network page) it shows Client for
Microsoft Networks. I'm not sure this is one-in-the-same with XP.

Click Properties.
Select "Windows Locator" from the dropdown box.
Click Ok.

Scroll to and select Internet Protocol (TCP/IP).

I believe the line "TCP/IP- Linksy LNE100TX Fast Ethernet Adapter" on
the Network page is what you are referencing. Is that correct? If so,
I double clicked this item and found a TCP/IP Properties page with seven
tabs as follows:

IP Address
The only item selected was "Obtain an IP address automatically".

WIMS Configuration
The only item selected was "Use DHCP for WINS Resolution".

Gateway
Nothing was selected on this page.

DNS Configuration
The only item selected on this page was "Disable DNS".

NetBIOS
Nothing was selected on this page. Place where selection could be made
was grayed out.

Advanced
Under Property was "Allow Binding to ATM", and under Value was "No". An
item "Set the protocol to be the default protocol" was selected.

Bindings
Two items were checked in this window as follows: Client for Microsoft
Networks" and "Microsoft Family Logon".

Click Properties.

Under the General tab make sure "Obtain an IP address automatically" is
selected.
It was selected.
Click the Advanced button.

Under the DNS tab:
Selected "Append Primary and Parent DNS suffixes.
Register this connections address in DNS"

I wasn't sure what to do with this instruction. There are two options
to select from--Disable DNS and Enable DNS. If I click enable, there
will be a number of boxes (currently grayed out) that will need to be
filled.

Under the WINS tab NetBIOS:
Selected Default.

There is no Default to select. The only area to make a selection (i.e.,
"I want to enable NetBios over TCP/IP") is grayed out. I presume that
that indicates that it is not presently selected.

Ok out of MNP.

I was lost with what to do on a 98SE machine. Should I restart my
computer in MS/DOS and do the following? Will Windows 98SE understand
the input information?

Reboot if required.
Open a command prompt, click Start Run, type in: cmd and press Enter.
At the prompt type each command below and press Enter after each.
**Note: Command noted by =, Space noted by ^. Do not type the = or ^.

=ping ^ 192.168.1.1 *Routers IP, change as necessary.
If it times out then there is no communication between the router and
machine.
If not then the machine communicates with the router.

=ping ^ google.com
If it times out then there is no connection to the net.
If not then net connection is established and all is well.

ping 127.0.0.1
If it fails it may be a TCP/IP stack problem.

Ping each computer from the other using the UNC:
=ping ^ computername
If it fails either way there's an IP or Name resolution problem.

If pinging times out on any address, to see if the machines IP is
correct along with other settings.
= ipconfig ^ /all
If anything isn't correct, at the prompt type and press Enter after each
command (98 may be different):

=ipconfig ^ /release
=ipconfig ^ /flushdns
=ipconfig ^ /renew
=ipconfig ^ /registerdns
=exit
If that fails reopen the command prompt, run release and flushdns only
and exit.

Shut down the machine.
Pull the power from the router.
Pull the power from the modem.
Wait approx 30 secs.
Apply power to the modem and wait for it to finish synchronizing with
the cable.
Apply power to the router and wait for it to finish synchronizing with
the modem.
Power up the machine.
The machine should now be assigned a new IP from the router.
Run ipconfig or attempt net connection to test.



Well, that is about where I am at this point. The XP machine is working
on-and-off line without a problem, and the 98SE machine is working just
fine off line.

Frog

Curt,

Thanks for the suggestion. I switched the cables on my 98SE and XP
boxes in order to make sure my connections are functioning
properly--they are. The XP machine had no problem connecting to
internet while I was unable to connect to the internet on the 98SE
system. That seems to tell me that something is wrong in the 98SE box.

Frog

Curt Christianson wrote:
Frog,

Any possibility it's simply your connection between the W98 machine, and the
router? Bad Ethernet cable perhaps.