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HP LaserJet "Printer not found" problem
Hi, I have a longstanding printing problem which I'm
trying to solve. When trying to print, the error message "The printer could not be found" appears. This occurs when printing from some applications (Adobe Reader, Outlook Express, IE 6) but not others (Word, Excel). My computer runs Win98SE, and is printing to an HP LaserJet 3300 via USB cable. The problem appeared a few months after doing a clean install, and can be temporarily stopped by setting another printer as the default printer. The same problem occurs with Win95 printing via a parallel cable. HP say that the problem is caused by missing Windows files, but they can't tell me which files are missing. Thanks, Kit |
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I finally tracked down the problem, and since no-one else
seems to know the answer, thought I should record it here in case others have the same problem. The error is a combination of the Windows Print dialog, which sometimes fails on some computers, and the HP drivers, which sometimes don't call the Windows Print dialog correctly. It seems that the only solution is to use a different driver. In my case, I was able to eliminate the problem by using the PostScript driver that came with the printer, rather than the PCL6 driver. Kit -----Original Message----- Hi, I have a longstanding printing problem which I'm trying to solve. When trying to print, the error message "The printer could not be found" appears. This occurs when printing from some applications (Adobe Reader, Outlook Express, IE 6) but not others (Word, Excel). My computer runs Win98SE, and is printing to an HP LaserJet 3300 via USB cable. The problem appeared a few months after doing a clean install, and can be temporarily stopped by setting another printer as the default printer. The same problem occurs with Win95 printing via a parallel cable. HP say that the problem is caused by missing Windows files, but they can't tell me which files are missing. Thanks, Kit . |
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