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Help! My computer freezes when I try to open Word



 
 
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  #1  
Old July 23rd 08, 02:02 PM posted to microsoft.public.windowsme.general
SH73
External Usenet User
 
Posts: 1
Default Help! My computer freezes when I try to open Word

Whenever I try to open a Word document, my computer freezes up. This happened
once before and a Dell tech support person found a very easy solution that
solved the problem, but I forget what it was. Any advice?
  #2  
Old July 23rd 08, 04:48 PM posted to microsoft.public.windowsme.general
George Gee
External Usenet User
 
Posts: 113
Default Help! My computer freezes when I try to open Word

Click Start Run type "winword /a"
(without the quotes, & note the space after winword).
Does 'Word' open?

If yes, close 'Word', search for and delete all instances of the file
"normal.dot"
(without the quotes).
This should solve your problem.

For more information look he
http://wordprocessing.about.com/cs/q...ormalstart.htm

George Gee




"SH73" wrote in message
...
Whenever I try to open a Word document, my computer freezes up. This
happened
once before and a Dell tech support person found a very easy solution that
solved the problem, but I forget what it was. Any advice?




 




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