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Broadband connection



 
 
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  #1  
Old February 24th 06, 09:33 AM posted to microsoft.public.windowsme.general
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Default Broadband connection

I am currently getting the following error message when I try to connect to
the internet: The telephony subsystem required dial-up networking to shut
down. Restart your connection by double clicking the connection in the
dial-up networking folder.
BT say its windows problem, can anyone advise ?
  #2  
Old February 24th 06, 10:45 AM posted to microsoft.public.windowsme.general
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Default Broadband connection

Presumably, you're using the Voyager 100 USB modem?
Do you have Call-waiting enabled on your line? - if so disable that, and see
if things improve
Also, check that you have filters on ALL used phone sockets.

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" wrote in message
...
I am currently getting the following error message when I try to connect to
the internet: The telephony subsystem required dial-up networking to shut
down. Restart your connection by double clicking the connection in the
dial-up networking folder.
BT say its windows problem, can anyone advise ?



  #3  
Old February 24th 06, 01:19 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

It is BT Voyager USB Modem but no model number on it. Call waiting is not a
service we have and all the sockets have filters fitted. I have tried the
connection with all other sockets disconnected completely and changing the
filters in case one was faulty. Thanks for your prompt reply.

"Noel Paton" wrote:

Presumably, you're using the Voyager 100 USB modem?
Do you have Call-waiting enabled on your line? - if so disable that, and see
if things improve
Also, check that you have filters on ALL used phone sockets.

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" wrote in message
...
I am currently getting the following error message when I try to connect to
the internet: The telephony subsystem required dial-up networking to shut
down. Restart your connection by double clicking the connection in the
dial-up networking folder.
BT say its windows problem, can anyone advise ?




  #4  
Old February 24th 06, 01:45 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://vil.mcafeesecurity.com/vil/averttools.asp

- update your virus scanner and run a full system scan of all files.

download AdAware SE Personal Edition from www.lavasoftusa.com, install,
update, and run it to remove spyware, adware, and other such nasties from
your system.

See what that reports, and give us details - you may need to go into some
depth to remove diallers from the system - Also check your Internet
Properties | Connections entries for any unknown diallers

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" wrote in message
...
It is BT Voyager USB Modem but no model number on it. Call waiting is not
a
service we have and all the sockets have filters fitted. I have tried the
connection with all other sockets disconnected completely and changing the
filters in case one was faulty. Thanks for your prompt reply.

"Noel Paton" wrote:

Presumably, you're using the Voyager 100 USB modem?
Do you have Call-waiting enabled on your line? - if so disable that, and
see
if things improve
Also, check that you have filters on ALL used phone sockets.

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" wrote in message
...
I am currently getting the following error message when I try to connect
to
the internet: The telephony subsystem required dial-up networking to
shut
down. Restart your connection by double clicking the connection in the
dial-up networking folder.
BT say its windows problem, can anyone advise ?






  #5  
Old February 24th 06, 02:25 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

Thanks for your help. Have downloaded both those programs and will run them
tonight when I get home.
Excuse my ignorance, where do I check my Internet properties/Connections for
any rogue diallers ? Can I remove them simply should I find any ?


  #6  
Old February 24th 06, 03:02 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

Open Internet Explorer - click on Tools, then Internet Properties
look in the Connections tab - see what's listed and remove any that are
obviously not what you're expecting there - list any others you find in your
response (If you're not sure, don't remove anything - just list them in your
response!)

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" wrote in message
...
Thanks for your help. Have downloaded both those programs and will run
them
tonight when I get home.
Excuse my ignorance, where do I check my Internet properties/Connections
for
any rogue diallers ? Can I remove them simply should I find any ?




  #7  
Old February 27th 06, 09:41 AM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

Have run Stinger and clean files 27441.
Have run PC Chillin and no viruses
Adaware found 6 MRU files and quarantined
Internet Properties shows BT Voyager ADSL Modem Connection default
Have run the diagnostic check on the modem and the interface and modem pass
but the line fails.
If I connect the modem through an USB Hub I have connected then I get
conneted to the internet but Internet Explorer will not work properly and
although I don't get same error message, the connection does break off after
about 5 minutes.


  #8  
Old February 27th 06, 10:58 AM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

run the LSPFix from here
http://www.cexx.org/lspfix.htm


--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" wrote in message
...
Have run Stinger and clean files 27441.
Have run PC Chillin and no viruses
Adaware found 6 MRU files and quarantined
Internet Properties shows BT Voyager ADSL Modem Connection default
Have run the diagnostic check on the modem and the interface and modem
pass
but the line fails.
If I connect the modem through an USB Hub I have connected then I get
conneted to the internet but Internet Explorer will not work properly and
although I don't get same error message, the connection does break off
after
about 5 minutes.




  #9  
Old February 28th 06, 09:30 AM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

Have run the LSPfix and problem still remains exactly the same.
Surely this is a modem or line error ! Time to chuck the computer and buy a
new one.


  #10  
Old February 28th 06, 02:08 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Broadband connection

If it's a line error (which is possible) then a new PC won't help - try
phoning the BTO helpline - they've been pretty good with line faults for
me. - make sure that you tell them that the modem diagnostics point to a
line fault.

If it's a modem error, then a new PC won't help either! - because the modem
isn't part of the PC.



--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" wrote in message
...
Have run the LSPfix and problem still remains exactly the same.
Surely this is a modem or line error ! Time to chuck the computer and buy
a
new one.




 




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