Outlook Express/Installation CD

Hi,
I was getting the error message that MSOE.DLL could not be loaded when I
tried to open outlook express this morning. I checked the address book as
answers suggested and it was not installed (I do not know how this happened).
Anyhow, when I go to install it, it still cannot find the .bmp or .chm files.
It tells me it needs a disk labeled Windows Millenium Edition, which we do
not have. We bought our computer with Windows Me and all that came with it
was the system restoration kit. Any suggestions of how to get my Outlook
Express to work again? maybe I should just back it up and remove/reinstall it?
Thanks

When asked for the Win Me CD point the installer or whatever at the folder
containing BASE2.CAB which in most cases where Win Me is an OEM install is
located in the c:\windows\options\cabs folder but might instead be in the
c:\windows\options\install folder or in a Win9x folder located elsewhere
on the hard disk.
--
Mike Maltby MS-MVP



Jans wrote:

I was getting the error message that MSOE.DLL could not be loaded
when I tried to open outlook express this morning. I checked the
address book as answers suggested and it was not installed (I do not
know how this happened). Anyhow, when I go to install it, it still
cannot find the .bmp or .chm files. It tells me it needs a disk
labeled Windows Millenium Edition, which we do not have. We bought
our computer with Windows Me and all that came with it was the
system restoration kit. Any suggestions of how to get my Outlook
Express to work again? maybe I should just back it up and
remove/reinstall it? Thanks

Well, thank you since that did get the address book installed, however I am
still getting the same errormessage MSOE.DLL cannot be loaded. What do I do
now?

Thanks

"Mike M" wrote:

When asked for the Win Me CD point the installer or whatever at the folder
containing BASE2.CAB which in most cases where Win Me is an OEM install is
located in the c:\windows\options\cabs folder but might instead be in the
c:\windows\options\install folder or in a Win9x folder located elsewhere
on the hard disk.
--
Mike Maltby MS-MVP



Jans wrote:

I was getting the error message that MSOE.DLL could not be loaded
when I tried to open outlook express this morning. I checked the
address book as answers suggested and it was not installed (I do not
know how this happened). Anyhow, when I go to install it, it still
cannot find the .bmp or .chm files. It tells me it needs a disk
labeled Windows Millenium Edition, which we do not have. We bought
our computer with Windows Me and all that came with it was the
system restoration kit. Any suggestions of how to get my Outlook
Express to work again? maybe I should just back it up and
remove/reinstall it? Thanks

Possible reasons for this error are explained in the following articles.
I suspect the problem could well be caused by you having mixed file
versions.

MS KB 296512 - "OLEXP: Error Message: Outlook Express Could Not Be Started
Because Msoe.dll Could Not Be Loaded"
(http://support.microsoft.com/?kbid=296512) where the problem is due to
problems with the Address Book.
MS KB 272265 - "OLEXP: Error Message "Outlook Express Could Not Be Started
Because MSOE.DLL Could Not Be Loaded" When You Start Outlook Express"
(http://support.microsoft.com/?kbid=272265) where the problem is caused by
mixed file versions
MS KB 232480 - "OLEXP: Error Message: Outlook Express Could Not Be Started
Because MSOE.DLL Could Not Be Loaded"
(http://support.microsoft.com/?kbid=232480) where the problem, similar to
the one above, is due to uninstalling a later version of IE/OE.

The slightly different error messages "Outlook Express could not be
started because Msoe.dll could not be initialized" and "Outlook Express
could not be started. The application was unable to start the Internet
Account Manager." when attempting to start Outlook Express are often due
to missing or corrupted information in the Outlook Express Identities
registry key. For more details see KB 245419 - "OLEXP: You Receive an
Error Message or Are Unable to Start Outlook Express"
(http://support.microsoft.com/?kbid=245419). Check this KB as it explains
how to remedy this error.
--
Mike Maltby MS-MVP



Jans wrote:

Well, thank you since that did get the address book installed,
however I am still getting the same errormessage MSOE.DLL cannot be
loaded. What do I do now?

The instructions for mixed file versions state that I should back up my OE
data and then manually uninstall outlook express 5.0 which I guess is still
installed on my computer even though I upgraded to 6 months ago or so and
everything hsa been fine. Anyhow, how do I back up my OE data and are there
instructions anywhere on how to manually uninstall 5.0. The link in the
article states that the page is no longer available.

Thanks much

"Mike M" wrote:

Possible reasons for this error are explained in the following articles.
I suspect the problem could well be caused by you having mixed file
versions.

MS KB 296512 - "OLEXP: Error Message: Outlook Express Could Not Be Started
Because Msoe.dll Could Not Be Loaded"
(http://support.microsoft.com/?kbid=296512) where the problem is due to
problems with the Address Book.
MS KB 272265 - "OLEXP: Error Message "Outlook Express Could Not Be Started
Because MSOE.DLL Could Not Be Loaded" When You Start Outlook Express"
(http://support.microsoft.com/?kbid=272265) where the problem is caused by
mixed file versions
MS KB 232480 - "OLEXP: Error Message: Outlook Express Could Not Be Started
Because MSOE.DLL Could Not Be Loaded"
(http://support.microsoft.com/?kbid=232480) where the problem, similar to
the one above, is due to uninstalling a later version of IE/OE.

The slightly different error messages "Outlook Express could not be
started because Msoe.dll could not be initialized" and "Outlook Express
could not be started. The application was unable to start the Internet
Account Manager." when attempting to start Outlook Express are often due
to missing or corrupted information in the Outlook Express Identities
registry key. For more details see KB 245419 - "OLEXP: You Receive an
Error Message or Are Unable to Start Outlook Express"
(http://support.microsoft.com/?kbid=245419). Check this KB as it explains
how to remedy this error.
--
Mike Maltby MS-MVP



Jans wrote:

Well, thank you since that did get the address book installed,
however I am still getting the same errormessage MSOE.DLL cannot be
loaded. What do I do now?

Your Outlook Express data is the entire contents of your message store
(together with entries in the registry) and comprises a varying number of
files with a DBX extension. This can be backed up by copying the entire
folder to another location and this MUST include the file folders.dbx as
without this folder it will be more difficult to restore your message
store. Alternatively see Majik's OEBACKUP at
http://www.oehelp.com/backup.aspx

Rather than the missing KB256219, try you may want instead to have a look
at KB278909 - "OLEXP: How to Manually Uninstall and Reinstall Outlook
Express on Windows Millennium"
(http://support.microsoft.com/?kbid=278909).

However before proceeding further how about checking the version of the
various files installed and posting details of the versions of Internet
Explorer and Outlook Express that you are using? Also what changes have
you made to your system since Outlook Express last opened correctly? Have
you tried reversing those changes?

Alternatively use system restore to roll your system back to the state it
was in before these problems started provided that that was only in the
last few days.
--
Mike Maltby MS-MVP



Jans wrote:

The instructions for mixed file versions state that I should back up
my OE data and then manually uninstall outlook express 5.0 which I
guess is still installed on my computer even though I upgraded to 6
months ago or so and everything hsa been fine. Anyhow, how do I back
up my OE data and are there instructions anywhere on how to manually
uninstall 5.0. The link in the article states that the page is no
longer available.

Thanks much

I upgraded to IE/OE 6.0 about six months ago and everything has been fine. In
my program files/ outlook express folder there are files and a few have 5.5
properties while the rest are 6.0. I am not sure where else to look for
information.I looked at the instructions for reinstalling and it says outlook
express should be in my windows component list in add/remove programs, but it
is not there. It is only in the add/remove list. I cannot restore the
system as my system restore was disabled.

Thanks

"Mike M" wrote:

Your Outlook Express data is the entire contents of your message store
(together with entries in the registry) and comprises a varying number of
files with a DBX extension. This can be backed up by copying the entire
folder to another location and this MUST include the file folders.dbx as
without this folder it will be more difficult to restore your message
store. Alternatively see Majik's OEBACKUP at
http://www.oehelp.com/backup.aspx

Rather than the missing KB256219, try you may want instead to have a look
at KB278909 - "OLEXP: How to Manually Uninstall and Reinstall Outlook
Express on Windows Millennium"
(http://support.microsoft.com/?kbid=278909).

However before proceeding further how about checking the version of the
various files installed and posting details of the versions of Internet
Explorer and Outlook Express that you are using? Also what changes have
you made to your system since Outlook Express last opened correctly? Have
you tried reversing those changes?

Alternatively use system restore to roll your system back to the state it
was in before these problems started provided that that was only in the
last few days.
--
Mike Maltby MS-MVP



Jans wrote:

The instructions for mixed file versions state that I should back up
my OE data and then manually uninstall outlook express 5.0 which I
guess is still installed on my computer even though I upgraded to 6
months ago or so and everything hsa been fine. Anyhow, how do I back
up my OE data and are there instructions anywhere on how to manually
uninstall 5.0. The link in the article states that the page is no
longer available.

Thanks much

Are you saying that Outlook Express has not worked for six months? If not
what changes have been made to your system since the problem started?
However since system restore is disabled you will have to use your
backup - I assume you do make backups of your system. If not then
disabling system restore might be considered to have been somewhat
reckless.

If you have IE/OE 6 SP1 installed then msimn.exe, msoe.dll, msoeres.dll,
oeimport.dll, oemig50.exe, oemiglib.dll, wab.exe, wabfind.dll, wabimp.dll
and wabmig.exe should all be version 6.0.2800.1123 or higher. The only
version 5.5 file that should still be in the Program Files\Outlook Express
folder is 9xmig.dll. If you visit the Windows Update site are you offered
any critical updates? You might also want to try downloading and running
the free Belarc Advisor (http://www.belarc.com/free_download.html) as this
may help identify a broken or missing update that could be causing the
problem.
--
Mike Maltby MS-MVP



Jans wrote:

I upgraded to IE/OE 6.0 about six months ago and everything has been
fine. In my program files/ outlook express folder there are files and
a few have 5.5 properties while the rest are 6.0. I am not sure where
else to look for information.I looked at the instructions for
reinstalling and it says outlook express should be in my windows
component list in add/remove programs, but it is not there. It is
only in the add/remove list. I cannot restore the system as my
system restore was disabled.

OE has been fine until I turned my computer on Wednesday morning and it just
didn't open and gave me that error. My system booted and looked like it said
"updating configurations" but we did not do anything so something just went
wrong. Anyhow, I checked my files. I have all the ones you mentioned.
Wab.exe, wabfind.dll,wabimp.dll,and wabmig.exe are all 5.50. The rest are the
correct 6.0. I also have some you didn't list, Csapi3t7.dll Versions
1.0.0.2415 (?), msoe.txt, and setup50.exe Version 6.0.2800.1106. I guess I
will check on the updates and see where that takes me or can i somehow update
the files to 6.0?

Thank You

"Mike M" wrote:

Are you saying that Outlook Express has not worked for six months? If not
what changes have been made to your system since the problem started?
However since system restore is disabled you will have to use your
backup - I assume you do make backups of your system. If not then
disabling system restore might be considered to have been somewhat
reckless.

If you have IE/OE 6 SP1 installed then msimn.exe, msoe.dll, msoeres.dll,
oeimport.dll, oemig50.exe, oemiglib.dll, wab.exe, wabfind.dll, wabimp.dll
and wabmig.exe should all be version 6.0.2800.1123 or higher. The only
version 5.5 file that should still be in the Program Files\Outlook Express
folder is 9xmig.dll. If you visit the Windows Update site are you offered
any critical updates? You might also want to try downloading and running
the free Belarc Advisor (http://www.belarc.com/free_download.html) as this
may help identify a broken or missing update that could be causing the
problem.
--
Mike Maltby MS-MVP



Jans wrote:

I upgraded to IE/OE 6.0 about six months ago and everything has been
fine. In my program files/ outlook express folder there are files and
a few have 5.5 properties while the rest are 6.0. I am not sure where
else to look for information.I looked at the instructions for
reinstalling and it says outlook express should be in my windows
component list in add/remove programs, but it is not there. It is
only in the add/remove list. I cannot restore the system as my
system restore was disabled.

It appears that you have the v5.5 address book rather than that required
for use with OE 6. Not really surprising I guess since you reinstalled it
from your Win Me media. I'm not certain how you are going to fix this
other than by downloading the IE 6 SP1 stub again and reinstalling IE6
SP1. All that hopefully will need to download and install is the Address
Book. You may need to choose custom install rather than default.
--
Mike Maltby MS-MVP



Jans wrote:

OE has been fine until I turned my computer on Wednesday morning and
it just didn't open and gave me that error. My system booted and
looked like it said "updating configurations" but we did not do
anything so something just went wrong. Anyhow, I checked my files. I
have all the ones you mentioned. Wab.exe, wabfind.dll,wabimp.dll,and
wabmig.exe are all 5.50. The rest are the correct 6.0. I also have
some you didn't list, Csapi3t7.dll Versions
1.0.0.2415 (?), msoe.txt, and setup50.exe Version 6.0.2800.1106. I
guess I will check on the updates and see where that takes me or can
i somehow update the files to 6.0?