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Explorer Error
After logon, I receive an error message.
Explorer Explorer has caused an error in ~6972707892.tmp. Explorer will now close. If I close error message box, the screen goes blank and must turn off cpu. If I leave box open, I cannot print from Internet. I cannot delete the file either. Max |
#2
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Max,
The error "Explorer has caused an error in ~6972707892.TMP" or similar is due to malware of some sort, possibly the ClientMan/MSMC browser plugin which is used to push ads to you and redirect your searches. For some details of ClientMan see http://www.pestpatrol.com/ms/pestinfo/c/clientman.asp and also http://www.2-spyware.com/parasite-clientman.html. See also http://www.doxdesk.com/parasite/ClientMan.html although this page makes no reference to the MSMC variant. Try booting to Safe Mode and emptying both your Windows\Temp folder and also your Temporary Internet Files (Control Panel | Internet Options | General | Delete Files and make sure you check the box "Delete all offline content"). Next open MSConfig, (Start | Run, type MSConfig in the box and click OK), open the Startup tab and look for an uncheck any rogue entries. Boot back into Normal Mode. This would be a good time to download yourself a copy of the free Ad-Aware SE Personal edition from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot Search & Destroy (http://www.safer-networking.org/) and use them to check your system for other commercial parasites remembering that they are only as good as when you last updated their reference files. I also use a program called BHODemon (http://www.definitivesolutions.com/bhodemon.htm) that checks for unwanted Browser Help Objects and SpywareBlaster (http://www.wilderssecurity.net/spywareblaster.html) which can help prevent some parasites getting a grip on your PC. Then there is CWShredder (http://www.spywareinfo.com/~merijn/files/cwshredder.zip) which is the best way of getting rid of the many forms of the CoolWebSearch hijacker details of which can be found at http://www.spywareinfo.com/~merijn/cwschronicles.html and also http://www.pestpatrol.com/pestinfo/c/cws.asp.. Finally if you still continue to experience problems download a copy of HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a folder called HJT on C: (not on your desktop nor in your temp folder) and copy the file you downloaded to that folder. Close as many applications as you can including all instances of Internet Explorer. Enable Explorer to see all files and folders (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and then run hijackthis.exe and post back the log to either the HijackThis Forum at http://forums.spywareinfo.com/ or alternatively http://forum.aumha.org/viewforum.php?f=30 and hopefully this will enable someone to identify the cause of your problem. See also: Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines http://mvps.org/winhelp2002/unwanted.htm and also Browser Hijacking http://www.spywareinfo.com/articles/hijacked/ --? Mike Maltby MS-MVP Max Yarb wrote: After logon, I receive an error message. Explorer Explorer has caused an error in ~6972707892.tmp. Explorer will now close. If I close error message box, the screen goes blank and must turn off cpu. If I leave box open, I cannot print from Internet. I cannot delete the file either. Max |
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