Office Update Borked My PC!

Why does it always seem to happen in July & August (unless Symantec was
involved, of course...that's why I junked it)?

Anyway, last night I downloaded the most recent update for Office 2000
from the MS Office Update site.

During the install process (which follows automatically afterwards), and
after I'd inserted both Disc 1 and then Disc 2 of the original program
at the prompts, the install seemed to struggle.

Then, after a small clunk, it powered the PC straight off.

I booted up again, but it came up with error 0E at 0028:FFFFFFC9 and
powered off again.

Various things wot I tried next (in Safe Mode):

Removing the install files from c:\Windows\Temp.
Overinstalling the display drivers (SiS6326 - most up-to-date version).
I couldn't uninstall first because they don't appear in the program list
in SM.
Restoring a known working registry (from earlier that day - before the
screw-up).
Used the Windows Installer Clean Up to remove all installers relating to
Office (which meant, of course, that I lost Office and will have to
reinstall it when I get things sorted).
Ran Scandisk.
I may have tried other things, too, but it was late last night and I
can't remember now.

After each of these, the same thing happened: the PC would load until
just before the desktop appeared. At this point, the hourglass would run
on a black screen and the HDD would be very active. Then the 'clunk' and
power off (the 'clunk' is the normal one you get before a normal power-off).

But after the last thing I did (whatever it was) it booted into Normal
Mode without any apparent problems.Indeed, I used the PC for about an
hour, until I was browsing a page which had quite a few ads on it
(OpenOffice.org, ironically enough) when I got BSOD-ed with the
following: 0E at 0028:C003635B in VxD IFSMGR(01) + 00002997. When I
pressed a key, it powered off.

(Temperature doesn't seem to be an issue, judging by what I see in the
BIOS when rebooting immediately afterwards)

I've been using an internet machine in work today to try to find the
cause (apart from the Office Update, which was quite clearly screwed),
but didn't come up with much.

I then came home, booted into SM, said that I didn't want the SiS to be
available in all profiles, then rebooted into Normal Mode.

Which it did, but still apparently with the SiS display drivers active.
This was about 20 minutes ago, but who knows how long it'll last.

Any thoughts as to what may have caused all this, and what I can do to
fix it if it keeps happening?

TIA

--
Regards

Nigel Stapley

www.judgemental.plus.com

reply-to will bounce

After each of these, the same thing happened: the PC would load until
just before the desktop appeared. At this point, the hourglass would run
on a black screen and the HDD would be very active. Then the 'clunk' and
power off (the 'clunk' is the normal one you get before a normal
power-off).


Hello friend,
I hope this bit of information or perhaps even advice helps.

I am currently rebuilding my computer to how I "used" to
have it.
I am doing this due to my hard drive crapping itself a
week ago.
I had been hearing "clunks" from hard drive each time I booted
and especially each time after downloading from the internet.
I paid some attention and spoke about it with friends, but I
obviously didnt pay enough attention or I would still be enjoying
the settings and instals that I had gathered over years.

The symptoms I had sound so close to yours that we may just have
well had the same computer.
Start backing things up pronto. I got about 70% of mine, but the
30% I forgot about were invaluable and will take a long time to
replace and re-tune.

hope it helps

...Rex..

Rex wrote:
After each of these, the same thing happened: the PC would load until
just before the desktop appeared. At this point, the hourglass would run
on a black screen and the HDD would be very active. Then the 'clunk' and
power off (the 'clunk' is the normal one you get before a normal

power-off).


Hello friend,
I hope this bit of information or perhaps even advice helps.

I am currently rebuilding my computer to how I "used" to
have it.
I am doing this due to my hard drive crapping itself a
week ago.
I had been hearing "clunks" from hard drive each time I booted
and especially each time after downloading from the internet.
I paid some attention and spoke about it with friends, but I
obviously didnt pay enough attention or I would still be enjoying
the settings and instals that I had gathered over years.

The symptoms I had sound so close to yours that we may just have
well had the same computer.

Nah...this is the little 'clunk' as the HDD spins down before power off.
It's always been there (4 years), so I don't think that's a problem.

Start backing things up pronto. I got about 70% of mine, but the
30% I forgot about were invaluable and will take a long time to
replace and re-tune.

The first time I had to have my HDD reformatted (about 2 months after I
bought it), I had never done backups, so I lost what (mercifully little)
I had. I learned. I do a backup of data files to CD-R at the end of
every month. It's worth it, as you know.

Just to go further into the problems I'm having:

After my previous post, I closed down the PC. A couple of hours later, I
opened it up again. As before, it seemed to run fine. Indeed it ran fine
for about 3 hours.

I then went into one particular page (espn.com) when the machine locked
up (I think I know why - I had WebScanner active in Avast! - this has
happened before). I had to do a hard reboot.

When it came back up, it BSOD-ed me again (0E at 0028:00000003 - another
VxD reference, note). Pressing any key made it power off.

Today, I have run a thorough Scandisk (no problems), a full Ad-Aware &
Spybot S&D (ditto), scanned the Program Files and all files in
C:\Windows with Avast! (clean) and defragged.

I then rebooted into Normal Mode. The wallpaper, sound, taskbar/QL bar
and Desktop icons appeared. Before the tray icons came up,
though...Clunk! Powers off.

I went back into Safe Mode and disabled the whole Startup axis.
Rebooted. Everything OK (otherwise I wouldn't be able to send this now),
and I've started Avast! and Sygate PF with no problems.

There are other items in the Startup list. TaskMon, ScanReg, Systray and
LoadPowerProfile, which I don't think are the problems: the HPDeskJet
Taskbar Utility (maybe), the MS Intellimouse drivers (hmm, nah, don't
think so), Avast! WebScanner (possibly), KB891711 (doubt it), an item
called "run= hpfschd", which I think is printer-related (don't think
so), and MS Office Startup (quite likely given how all this mess started).

It's late now, so I'll start the process of elimination on Saturday.
I'll be in touch...I hope...


--
Regards

Nigel Stapley

www.judgemental.plus.com

reply-to will bounce

The first KB891711 was said to do that, though for me it never shut down
the computer. It just gave a Fatal Exception 0D. Are you sure you've got
the repaired version..

KB891711.EXE v.4.10.2223 Mod: Wed, Mar 23, 2005 02:54:22 PM
Q891711.DLL v.4.10.2222 Mod: Fri, Mar 18, 2005 04:54:00 PM


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Nigel Stapley" wrote in message
...
| Rex wrote:
| After each of these, the same thing happened: the PC would load
until
| just before the desktop appeared. At this point, the hourglass would
run
| on a black screen and the HDD would be very active. Then the 'clunk'
and
| power off (the 'clunk' is the normal one you get before a normal
|
| power-off).
|
|
| Hello friend,
| I hope this bit of information or perhaps even advice helps.
|
| I am currently rebuilding my computer to how I "used" to
| have it.
| I am doing this due to my hard drive crapping itself a
| week ago.
| I had been hearing "clunks" from hard drive each time I booted
| and especially each time after downloading from the internet.
| I paid some attention and spoke about it with friends, but I
| obviously didnt pay enough attention or I would still be enjoying
| the settings and instals that I had gathered over years.
|
| The symptoms I had sound so close to yours that we may just have
| well had the same computer.
|
| Nah...this is the little 'clunk' as the HDD spins down before power
off.
| It's always been there (4 years), so I don't think that's a problem.
|
| Start backing things up pronto. I got about 70% of mine, but the
| 30% I forgot about were invaluable and will take a long time to
| replace and re-tune.
|
| The first time I had to have my HDD reformatted (about 2 months after
I
| bought it), I had never done backups, so I lost what (mercifully
little)
| I had. I learned. I do a backup of data files to CD-R at the end of
| every month. It's worth it, as you know.
|
| Just to go further into the problems I'm having:
|
| After my previous post, I closed down the PC. A couple of hours later,
I
| opened it up again. As before, it seemed to run fine. Indeed it ran
fine
| for about 3 hours.
|
| I then went into one particular page (espn.com) when the machine
locked
| up (I think I know why - I had WebScanner active in Avast! - this has
| happened before). I had to do a hard reboot.
|
| When it came back up, it BSOD-ed me again (0E at 0028:00000003 -
another
| VxD reference, note). Pressing any key made it power off.
|
| Today, I have run a thorough Scandisk (no problems), a full Ad-Aware &
| Spybot S&D (ditto), scanned the Program Files and all files in
| C:\Windows with Avast! (clean) and defragged.
|
| I then rebooted into Normal Mode. The wallpaper, sound, taskbar/QL bar
| and Desktop icons appeared. Before the tray icons came up,
| though...Clunk! Powers off.
|
| I went back into Safe Mode and disabled the whole Startup axis.
| Rebooted. Everything OK (otherwise I wouldn't be able to send this
now),
| and I've started Avast! and Sygate PF with no problems.
|
| There are other items in the Startup list. TaskMon, ScanReg, Systray
and
| LoadPowerProfile, which I don't think are the problems: the HPDeskJet
| Taskbar Utility (maybe), the MS Intellimouse drivers (hmm, nah, don't
| think so), Avast! WebScanner (possibly), KB891711 (doubt it), an item
| called "run= hpfschd", which I think is printer-related (don't think
| so), and MS Office Startup (quite likely given how all this mess
started).
|
| It's late now, so I'll start the process of elimination on Saturday.
| I'll be in touch...I hope...
|
|
| --
| Regards
|
| Nigel Stapley
|
| www.judgemental.plus.com
|
| reply-to will bounce

PCR wrote:
The first KB891711 was said to do that, though for me it never shut down
the computer. It just gave a Fatal Exception 0D. Are you sure you've got
the repaired version..

KB891711.EXE v.4.10.2223 Mod: Wed, Mar 23, 2005 02:54:22 PM
Q891711.DLL v.4.10.2222 Mod: Fri, Mar 18, 2005 04:54:00 PM



Yup, and yup, but thanks for reminding me to check.

Anyway, here's the latest: before I closed down last night, I went into
msconfig startup and re-enabled: TaskMon, ScanReg, Avast!, Avast!
MailServer (two entries for this!), Sygate PF (again, two entries), the
KB, the Intellimouse stuff and SysTray.

This afternoon, it booted up fine, so I decided to re-enable some more.
I found that the 2 LoadPowerProfile entries had already been re-enabled
(by whom?), as had one of two entries for Avast!'s WebScanner. I enabled
the second WebScanner entry as well, and rebooted (Oh, I'd also
downloaded the latest Avast! version while I was at it, and it needed a
reboot to complete).

I rebooted. Or tried to, because this machine has long had an issue
where it refuses to shut down after installing something. So, I waited
fifteen minutes on the splash screen before manually rebooting.

At reboot, it loaded the wallpaper, the sound file, the taskbar & QL bar
and the desktop icons, before....CLUNK! powers off.

I cursed a bit, went back into Safe Mode and disabled the Avast!
WebScanner entries. I rebooted.

It loaded the wallpaper, the sound file, taskbar/QL bar and the desktop
icons, then...CLUNK! This time, though, it didn't shut down. It just
froze completely, with some short vertical bars (green) near the top of
the screen. I know this one. The display drivers have always been "The
Weakest Link" on this system.

So, I did a hard reboot, intending to go into Safe Mode to disable the
display drivers (although I don't know quite how to do that) or
uninstall them (although I can't do that either, because it doesn't
appear in the Add/Remove list in Safe Mode...nor in Normal Mode come to
that, although I'm sure it used to).

For some reason, pressing the Ctrl button on boot didn't have any
effect, and the thing booted into Normal Mode. And it loaded OK.

So I think I'm narrowing it down now. It seems to be Avast!'s WebScanner
(or at least the Startup entry for it - there now seems to be only one
rather than two). But I've got to try re-enabling the remaining entries
next (The printer toolbar and hpfsched and the MS Office Startup
entries) before I can be reasonably sure. I'll keep you posted (there!
that's a good warning for you!).

I've got a question about uninstalling something, but I'll post that
separately.

--
Regards

Nigel Stapley

www.judgemental.plus.com

reply-to will bounce

| It loaded the wallpaper, the sound file, taskbar/QL bar and the
desktop
| icons, then...CLUNK! This time, though, it didn't shut down. It just
| froze completely, with some short vertical bars (green) near the top
of
| the screen. I know this one. The display drivers have always been "The
| Weakest Link" on this system.
|
| So, I did a hard reboot, intending to go into Safe Mode to disable the
| display drivers (although I don't know quite how to do that) or
| uninstall them (although I can't do that either, because it doesn't
| appear in the Add/Remove list in Safe Mode...nor in Normal Mode come
to
| that, although I'm sure it used to).

http://support.microsoft.com/?kbid=127139
Troubleshooting Video Problems in Windows

"START, Run, MSConfig, Advanced button". If checked, then uncheck "VGA
640x480x16", & reboot.

"Control Panel, Display, Settings tab". Select as you wish from the
Colors dropdown menu & the Size slider. Really, you should need nothing
higher than "High Color (16 bit)", for speed/resource considerations.

If you move the Screen Area slider to 1024x768 there, be sure to click
the Advanced button, & select Large fonts.

Try to get your colors/size at least twice that way. If it continues to
fail, you may need to reinstall your Monitor or Display Adapter...

For the Monitor...
(1) Boot to Safe Mode
(Hold F5 as you boot or CTRL for the Startup Menu)
(2) "START, Settings, Control Panel, System, Device Manager tab"
(3) Open the Monitors branch, & Remove all entries.

Perhaps, FIRST, even in Normal Mode, note what is installed
similar to below for the Adapter. That is...
(a) D-Clk the monitor there for Properties, Driver tab.
(b) Click the Update Driver button, then "Next".
(c) Bolt "Display a list...", & click "Next".
(d) Bolt "Show all hardware".
Examine the two panes to see what is currently installed.
That is likely what you wish to end up with, after step (4).

(4) Boot to Normal Mode.

Hopefully, it will be rediscovered & installed. Then, if still
necessary, here is the rigmarole of the Display Adapter...

.......Quote..........
The first thing to do is to remove the video adapter you have
installed. Right-click on the desktop; choose "Properties" from the
drop-down menu; select "Settings;" click on the "Advanced" button; and
click on "Adapter". An adapter is a program that tells Windows how to
deal with a specific video card. Make note of the adapter that is
currently installed. Then, change the adapter to "Standard Display
Adapter (VGA)" and restart the system.

[That is: Click "Change, Next, bolt 'Display a List...', Next, bolt
'Show all hardware', scroll left pane to top, select '(Standard display
types)', select 'Standard Display Adapter (VGA)' in right pane, click
'Next'"... PCR]

This will remove the current adapter and replace it with a generic VGA
adapter that works with all video cards. You will not like VGA because
it supports only 16 colors, but the purpose of installing it is to get
rid of whatever was there before.

Next, return to the adapter screen and install an adapter that matches
your video card. This may or may not be the adapter that you are
using now. Examine the materials you received with your computer to
see if they include a CD-ROM or floppy disk that contains the correct
video adapter. Or go to the Gateway website and see if they have an
adapter for you to download. Or check the website of the company that
made your video card.

Bill Starbuck (MVP)
.......End....of quote....

Also...
..........Quote................
To identify your video adapter correctly, download and run either the
Everest or Aida32 utility, available he
http://aumha.org/freeware/freeware.php#everest

Once you have identified the display adapter, go to the manufacturer's
web site and download the correct driver for you operating
system....(such as) Windows 98/98SE.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
.........EOQ....................


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Nigel Stapley" wrote in message
...
| PCR wrote:
| The first KB891711 was said to do that, though for me it never shut
down
| the computer. It just gave a Fatal Exception 0D. Are you sure you've
got
| the repaired version..
|
| KB891711.EXE v.4.10.2223 Mod: Wed, Mar 23, 2005 02:54:22 PM
| Q891711.DLL v.4.10.2222 Mod: Fri, Mar 18, 2005 04:54:00 PM
|
|
|
| Yup, and yup, but thanks for reminding me to check.
|
| Anyway, here's the latest: before I closed down last night, I went
into
| msconfig startup and re-enabled: TaskMon, ScanReg, Avast!, Avast!
| MailServer (two entries for this!), Sygate PF (again, two entries),
the
| KB, the Intellimouse stuff and SysTray.
|
| This afternoon, it booted up fine, so I decided to re-enable some
more.
| I found that the 2 LoadPowerProfile entries had already been
re-enabled
| (by whom?), as had one of two entries for Avast!'s WebScanner. I
enabled
| the second WebScanner entry as well, and rebooted (Oh, I'd also
| downloaded the latest Avast! version while I was at it, and it needed
a
| reboot to complete).
|
| I rebooted. Or tried to, because this machine has long had an issue
| where it refuses to shut down after installing something. So, I waited
| fifteen minutes on the splash screen before manually rebooting.
|
| At reboot, it loaded the wallpaper, the sound file, the taskbar & QL
bar
| and the desktop icons, before....CLUNK! powers off.
|
| I cursed a bit, went back into Safe Mode and disabled the Avast!
| WebScanner entries. I rebooted.
|
| It loaded the wallpaper, the sound file, taskbar/QL bar and the
desktop
| icons, then...CLUNK! This time, though, it didn't shut down. It just
| froze completely, with some short vertical bars (green) near the top
of
| the screen. I know this one. The display drivers have always been "The
| Weakest Link" on this system.
|
| So, I did a hard reboot, intending to go into Safe Mode to disable the
| display drivers (although I don't know quite how to do that) or
| uninstall them (although I can't do that either, because it doesn't
| appear in the Add/Remove list in Safe Mode...nor in Normal Mode come
to
| that, although I'm sure it used to).
|
| For some reason, pressing the Ctrl button on boot didn't have any
| effect, and the thing booted into Normal Mode. And it loaded OK.
|
| So I think I'm narrowing it down now. It seems to be Avast!'s
WebScanner
| (or at least the Startup entry for it - there now seems to be only one
| rather than two). But I've got to try re-enabling the remaining
entries
| next (The printer toolbar and hpfsched and the MS Office Startup
| entries) before I can be reasonably sure. I'll keep you posted (there!
| that's a good warning for you!).
|
| I've got a question about uninstalling something, but I'll post that
| separately.
|
| --
| Regards
|
| Nigel Stapley
|
| www.judgemental.plus.com
|
| reply-to will bounce

"Nigel Stapley" wrote in message
...
| PCR wrote:
| The first KB891711 was said to do that, though for me it never shut
down
| the computer. It just gave a Fatal Exception 0D. Are you sure you've
got
| the repaired version..
|
| KB891711.EXE v.4.10.2223 Mod: Wed, Mar 23, 2005 02:54:22 PM
| Q891711.DLL v.4.10.2222 Mod: Fri, Mar 18, 2005 04:54:00 PM
|
|
|
| Yup, and yup, but thanks for reminding me to check.

OK.

|
| Anyway, here's the latest: before I closed down last night, I went
into
| msconfig startup and re-enabled: TaskMon,

Well, Candlin now & then will rail against that. (Mine runs OK.)

http://support.microsoft.com/default...91&Product=w98
Error Message: TASKMON Caused an Invalid Page Fault in Module...

http://support.microsoft.com/default...;en-us;Q238165
Deleting APPLOG Content
(a) You won't even see it, unless "START, Settings, Folder Options,
View tab" is bolted "Show all files"; may as well uncheck "Hide file
extensions..." too.
(b) "START, Find, Files or Folders, Applog"
(c) Double-click the Applog folder to open it.
(d) On the Edit menu, click Select all.
(e) On the File menu, click Delete, and then click Yes when you are
prompted to confirm the deletion.

APPLOG is used by Defrag to optimize the location of files on your
partition. (Some files in it seem extraordinarily large.) It will be
recreated and the contents will accumulate, as the second time any app
is run it generates an .LGC in that folder. (Optlog.txt, in that folder,
will be recreated, when next you Defrag. Save the old one only to retain
a record of every app that has run, at least twice, to the date of your
last Defrag.)

| ScanReg, Avast!, Avast!
| MailServer (two entries for this!), Sygate PF (again, two entries),
the
| KB, the Intellimouse stuff and SysTray.
|
| This afternoon, it booted up fine, so I decided to re-enable some
more.
| I found that the 2 LoadPowerProfile entries had already been
re-enabled
| (by whom?),

They won't do that on their own, that I know of...

LoadPowerProfile Registry (Machine Run) Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme

LoadPowerProfile Registry (Machine Service) Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme

POWRPROF.DLL
Desc: Power Profile Helper DLL
Loc: C:\WINDOWS\SYSTEM
Size: 24,576 bytes
Mod: Friday, April 23, 1999 10:22:00 PM
Ver: 5.00.0910.1900

| as had one of two entries for Avast!'s WebScanner. I enabled
| the second WebScanner entry as well, and rebooted (Oh, I'd also
| downloaded the latest Avast! version while I was at it, and it needed
a
| reboot to complete).
|
| I rebooted. Or tried to, because this machine has long had an issue
| where it refuses to shut down after installing something.

That doesn't sound good. But I must admit it was happening briefly to me
a while ago during a flurry of Windows Updates. Don't know what made it
go away.

| So, I waited
| fifteen minutes on the splash screen before manually rebooting.
|
| At reboot, it loaded the wallpaper, the sound file, the taskbar & QL
bar
| and the desktop icons, before....CLUNK! powers off.

DAMN. (That I never saw.)

|
| I cursed a bit, went back into Safe Mode and disabled the Avast!
| WebScanner entries. I rebooted.
|
| It loaded the wallpaper, the sound file, taskbar/QL bar and the
desktop
| icons, then...CLUNK! This time, though, it didn't shut down. It just
| froze completely, with some short vertical bars (green) near the top
of
| the screen. I know this one. The display drivers have always been "The
| Weakest Link" on this system.
|
| So, I did a hard reboot, intending to go into Safe Mode to disable the
| display drivers (although I don't know quite how to do that) or
| uninstall them (although I can't do that either, because it doesn't
| appear in the Add/Remove list in Safe Mode...nor in Normal Mode come
to
| that, although I'm sure it used to).

I'll post my thing separately for that.

|
| For some reason, pressing the Ctrl button on boot didn't have any
| effect, and the thing booted into Normal Mode. And it loaded OK.
|
| So I think I'm narrowing it down now. It seems to be Avast!'s
WebScanner
| (or at least the Startup entry for it - there now seems to be only one
| rather than two).

Some startup items will put themselves back into the Startup Group after
you have disabled them in MSConfig & reboot. Then, you have two there,
one checked & one unchecked. If you check them both & reboot, one will
be removed.

| But I've got to try re-enabling the remaining entries
| next (The printer toolbar and hpfsched

Acc. to Krick's Startup Page...
http://www.3feetunder.com/krick/startup/list.html

run= hpfsched This program pops up a reminder to register a new HP
printer or scanner. It is not required

| and the MS Office Startup
| entries) before I can be reasonably sure. I'll keep you posted (there!
| that's a good warning for you!).

I'm on my way to Timbuktu!

|
| I've got a question about uninstalling something, but I'll post that
| separately.
|
| --
| Regards
|
| Nigel Stapley
|
| www.judgemental.plus.com
|
| reply-to will bounce

Nigel Stapley wrote:

Thanks to PCR for the advice. I haven't taken it all yet, but I'm sure I
will...

This is what *else* happened on Saturday...

After my previous post, I browsed for a couple of hours, then went back
into Tbird. No problems. I then went into a (thoroughly reputable, I
assure you, Yrhonour) site and streamed a short Real Player file. I then
downloaded the same file, played it and closed RP.

I still had Tbird open, and went to delete an e-mail. Tbird then gave me
an error 0E in 016f:BFF9DFFF, followed by a gpf in GDI.EXE at
0001:00000003, followed by the same BSOD as I've had before (0E at
0028:C003635B in VXD IFSMGR(01) + 00002997 - this, from what I've
managed to find out, is an error associated with networking issues).
Pressing any button powered it off.

I left it an hour or so, then booted back into Normal Mode. No problem.
I ran SFC to see if it could find any problems (especially in VxDs). It
*did* come up with some potentially corrupted files, but they were all
in MS Office, and almost certainly as a result of my faffing about with
that earlier in the week.

I saw from (I think) PCR's link to Krick's Startup list that the HP
scheduler, Task Monitor and MS Office Startup weren't needed in the
Startup list, so I got rid of them. This meant that, once I'd re-enabled
the entry for the HP DeskJet Toolbox, I had a normal startup in msconfig
with no extraneous entries.

I rebooted, It hung on the closedown *again* so, having left it 15
minutes, I did a manual reboot. It got as far as loading the systray
when...yep...CLUNK! power off.

I booted back into Safe Mode, removed the HPDJ Toolbox entry and
rebooted back into NM. This time, it powered off *before* loading the
systray.

I booted back into SM and re-enabled the Toolbox in Startup and then
shut down for the night.

Today, it booted into NM first time with the full startup list as I'd
left it last night.

Jeezuz H in a chicken basket! What *is* going on with this? I mean, it
now seems pretty certain that there's nothing in the Starup vector
that's doing it.

Do you think that the "orphaned" Office setup might be causing this; or,
given where the failure tends to happen, should I still try the display
driver solution PCR posted yesterday?

One thing I might do if that doesn't do the trick is try to restore a
few VxD's from the CD by using my Startup Disk (assuming no issues with
versions, etc.)

If even *that* doesn't work, I'm faced with getting the case open to
look for anything loose or grimed-up, and/or doing a complete
format/reinstall.

Don't you just *love* intermittent faults?
--
Regards

Nigel Stapley

www.judgemental.plus.com

reply-to will bounce

"Nigel Stapley" wrote in message
...
| Nigel Stapley wrote:
|
| Thanks to PCR for the advice. I haven't taken it all yet, but I'm sure
I
| will...

OK, then. Someone finally will do the things I say. I'll begin to ponder
immediately who to blame when things get worse. (Hmmm, Blanton hasn't
been here in a while, Bear is in another hibernation, & Terhune fell
into another earthquake.)

|
| This is what *else* happened on Saturday...
|
| After my previous post, I browsed for a couple of hours, then went
back
| into Tbird. No problems. I then went into a (thoroughly reputable, I
| assure you, Yrhonour) site and streamed a short Real Player file. I
then
| downloaded the same file, played it and closed RP.

You did a lot, & it didn't shut down yet.

|
| I still had Tbird open, and went to delete an e-mail. Tbird then gave
me
| an error 0E in 016f:BFF9DFFF, followed by a gpf in GDI.EXE at
| 0001:00000003, followed by the same BSOD as I've had before (0E at
| 0028:C003635B in VXD IFSMGR(01) + 00002997 - this, from what I've
| managed to find out, is an error associated with networking issues).
| Pressing any button powered it off.

GDI is the Graphic Display Interface. So... yea, maybe do fool with the
Display Adapter. Let's see-- I got some of that one from Starbuck & some
from Glee. I'll testify to that!

|
| I left it an hour or so, then booted back into Normal Mode. No
problem.

Can it be it was overheated? Has anyone suspected that yet? Does it ever
boot well & shut down on it's own just sitting there?

| I ran SFC to see if it could find any problems (especially in VxDs).
It
| *did* come up with some potentially corrupted files, but they were all
| in MS Office, and almost certainly as a result of my faffing about
with
| that earlier in the week.

That is a big one, & it caused you to do Registry restore's. It could be
the root of the problem. Perhaps over-install or fix it, as Starbuck &
Brian A. suggested in your other thread.

|
| I saw from (I think) PCR's link to Krick's Startup list that the HP
| scheduler, Task Monitor and MS Office Startup weren't needed in the
| Startup list, so I got rid of them. This meant that, once I'd
re-enabled
| the entry for the HP DeskJet Toolbox, I had a normal startup in
msconfig
| with no extraneous entries.
|
| I rebooted, It hung on the closedown *again* so, having left it 15
| minutes, I did a manual reboot. It got as far as loading the systray
| when...yep...CLUNK! power off.
|
| I booted back into Safe Mode, removed the HPDJ Toolbox entry and
| rebooted back into NM. This time, it powered off *before* loading the
| systray.

It doesn't sound like a heat problem, if Safe Mode doesn't do it. It
sounds more like a software corruption, maybe a bad .vxd.

|
| I booted back into SM and re-enabled the Toolbox in Startup and then
| shut down for the night.
|
| Today, it booted into NM first time with the full startup list as I'd
| left it last night.
|
| Jeezuz H in a chicken basket! What *is* going on with this? I mean, it
| now seems pretty certain that there's nothing in the Starup vector
| that's doing it.

It could be a certain mix of items that does it. It never happened
booting to Safe Mode? Then, not only the Startup Group, but the Display
Adapter is implicated.

|
| Do you think that the "orphaned" Office setup might be causing this;
or,
| given where the failure tends to happen, should I still try the
display
| driver solution PCR posted yesterday?

I think both are worth a good try.

|
| One thing I might do if that doesn't do the trick is try to restore a
| few VxD's from the CD by using my Startup Disk (assuming no issues
with
| versions, etc.)

How do you decide which ones?

|
| If even *that* doesn't work, I'm faced with getting the case open to
| look for anything loose or grimed-up, and/or doing a complete
| format/reinstall.

Do you have a good full system backup? I guess not, or you wouldn't be
going through this. Better do one now, though, in case things actually
get worse!

|
| Don't you just *love* intermittent faults?

Not as much as I love my root canals!

| --
| Regards
|
| Nigel Stapley
|
| www.judgemental.plus.com
|
| reply-to will bounce

"Nigel Stapley" wrote in message
...
| Nigel Stapley wrote:
....snip
|
| One thing I might do if that doesn't do the trick is try to restore a
| few VxD's from the CD by using my Startup Disk (assuming no issues
with
| versions, etc.)
|

If it comes to that, do a full system backup first. Here is another
article, but some say you will end up in DLL Hell, if you're not already
there. Also, I don't know yet who to blame after you blow up,
Stapley...!...

WELL, it should be OK just to take Wininit.exe, though...

http://support.microsoft.com/default...98&Product=w98
Windows 95/98 Boots Directly to "Shut Down" Screen

........Quote of article............
SYMPTOMS
When you start your computer, you may see the following message:

It's now safe to turn off your computer
This behavior can occur in any mode.

CAUSE
This behavior can occur if the Vmm32.vxd or Wininit.exe file is missing
or damaged.

RESOLUTION
To resolve this issue, follow these steps:

1. To Obtain a New Copy of the Wininit.exe File
Extract a new copy of the Wininit.exe file from your original Windows
95/98 disks or CD-ROM to the Windows folder. In Windows 95, the
Wininit.exe file is located in the Win95_11.cab cabinet file on the
Windows 95 CD-ROM or disk 11 of your original Windows 95 disks.

(In Win98SE, it's in WIN98_47.CAB... PCR.)

For more information about using the Extract tool, click Start, point to
Programs, click MS-DOS prompt, type extract, and then press ENTER.

For additional information about using the Extract tool, please see the
following article in the Microsoft Knowledge Base:
http://support.microsoft.com/default...b;EN-US;129605
129605 How to Extract Original Compressed Windows Files

2. Restart the computer.

NOTE: If you installed Windows 95 from a CD-ROM, you may need to enable
the Mscdex.exe line in the Autoexec.bat file or reinstall the real-mode
CD-ROM drivers included with the CD-ROM drive before you can reinstall
Windows 95. After you enable the real-mode CD-ROM drivers, repeat step 1
to restart the computer.

To Re-Create the Vmm32.vxd File

1. Restart your computer. For Windows 95, when you see the "Starting
Windows 95" message, press the F8 key, and then choose Command Prompt
Only from the Startup menu. For Windows 98, press and hold down the CTRL
key after your computer completes the Power On Self Test (POST), and
then choose Command Prompt Only from the Startup menu.

2. Type the following line to change to the Windows\System folder:
cd \windows\system

3. Type the following line:
ren vmm32.vxd vmm32.old

4. Reinstall Windows 95/98.

(I guess it will want to go to "C:\Windows.000", but you must direct it
to "C:\Windows". PCR.)

NOTE: If you installed Windows 95 from a CD-ROM, you may need to enable
the Mscdex.exe line in the Autoexec.bat file or reinstall the real-mode
CD-ROM drivers included with the CD-ROM drive before you can reinstall
Windows 95. After you enable the real-mode CD-ROM drivers, repeat step 1
to restart the computer.

MORE INFORMATION
A Vmm32.vxd file is included on the Windows 95 disks and CD-ROM.
Extracting this version of the file does not solve the problem, as it is
an incomplete version of the file. You must run Setup to re-create a
system-specific Vmm32.vxd file.

If Advanced Configuration and Power Interface (ACPI) is enabled in your
computer's Basic Input/Output System (BIOS), the "It's now safe to turn
off your computer" message may not be displayed when you shut down
Windows 95/98.

If this article does not describe your shutdown-related issue, please
see the following Microsoft Web site to view more articles about
shutting down Windows 98:

The information in this article applies to:
Microsoft Windows 95
........End of quote.................