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Computer Freezing Up



 
 
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  #1  
Old August 27th 04, 06:23 PM
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Default Computer Freezing Up

This is a kind of unusual problem. My brother in law has
a laptop he purchased used with Windows 98 already
installed. He did not get a disk. The other day he
wanted to use some new program and was told to insert his
Windows 98 disk -- he couldn't, of course. When he was
over here he asked me if I had one. Several years ago I
bought a computer with 98 on it and I did not get a copy
of the disk either - but once when I took it in for
repair it came home with a disk (obviously one they had
copied) in the CD Rom. I kept it. The store has gone
out of business and the computer donated to charity.
Anyway, I gave BIL ghe disk and told him perhaps he could
copy the files he need off it. Turned out that my 98SE
was different from his and he was told to enter his code
number from back of package. He couldn't -- and the
computer froze up. Now he can't do anything. Will have
to wait until he goes back home to take machine back
where he bought it for help -- unless someone on here
knows what to do to unfreeze the computer and go back to
where he was.

Thanks.

Dorothy


  #2  
Old August 28th 04, 01:42 PM
Ron Badour
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Posts: n/a
Default

He is probably out of luck. Any laptop should come with a CD (recovery or
modified OEM version) as laptops do not like standard retail versions of
W98. He should have went back to the place where he bought the machine and
asked for a disk. Now it appears he has loaded an illegal copy of W98 to
the drive and does not have the product key for whatever version of CD that
is. I doubt seriously that MS would issue a replacement key for illegal
software.

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

wrote in message
...
This is a kind of unusual problem. My brother in law has
a laptop he purchased used with Windows 98 already
installed. He did not get a disk. The other day he
wanted to use some new program and was told to insert his
Windows 98 disk -- he couldn't, of course. When he was
over here he asked me if I had one. Several years ago I
bought a computer with 98 on it and I did not get a copy
of the disk either - but once when I took it in for
repair it came home with a disk (obviously one they had
copied) in the CD Rom. I kept it. The store has gone
out of business and the computer donated to charity.
Anyway, I gave BIL ghe disk and told him perhaps he could
copy the files he need off it. Turned out that my 98SE
was different from his and he was told to enter his code
number from back of package. He couldn't -- and the
computer froze up. Now he can't do anything. Will have
to wait until he goes back home to take machine back
where he bought it for help -- unless someone on here
knows what to do to unfreeze the computer and go back to
where he was.

Thanks.

Dorothy




 




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