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Thread Tools | Display Modes |
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#1
February 17th 05, 04:49 AM
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Need help with invalid page fault in module EXPLORER.EXE
I have the nightmarish problem that others have described but can't
successfully follow the advice others have been given. Here's the problem, in a nutshell: Whenever i try to start my win98se the windows makes it to the opening backdrop with the message "explorer, this program has performed an illegal operation and will be shut down". the details say " explorer caused an invalid page fault in module explorer.exe at 0167:00401f31. I have no choice but to close it and then have nothing at my disposal -- just wallpaper and a useless mouse. I've read remedies and though I have virtually no computer knowledge I feel like I can follow them (kind of like a recipe). The posts I've seen tell me to use my startup disk, go to "edit c:\windows\system.ini, and then under the "boot" section change "shell=Explorer.exe" to "shell=Winfile.exe." Some I've found say to alternatively change it to "shell=Progman.exe." Whichever is the case, I'm able to make the change, save the change and restart the computer. But when I restart the computer, the desciptions say my computer is supposed to load to some sort of program manager (whatever that is) where I can then take the next steps toward fixing my problem. But try as I might, whether I change to "Winfile" or I change to "Progman," the computer loads exactly the same way as it did before I changed the settings, and my computer-challenged brain is left with nothing to do but shake my head. Can someone at least get me beyond that step, and if I do, is there hope for me? Thank you in advance for any assistance you can provide. 
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#2
February 17th 05, 04:57 AM
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"rbryan" wrote in message ... I have the nightmarish problem that others have described but can't successfully follow the advice others have been given. I don't know what others have advised, so I will simply ask Have you tried this http://support.microsoft.com/default...;EN-US;q175930
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#3
February 17th 05, 05:45 AM
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Hugh,
Thanks, but that doesn't sound like my problem. I will cut and paste the suggested solution to what sounds exactly like my problem below. My problem with this solution and others like it is that when I get to step (8) below, rather than my computer starting in the windows file manager, it starts the same way as it did before I performed steps 1-7, leaving me powerless to move onto steps 9, 10, etc. Here it is: (1) Press CTRL+ALT+DELETE, & click Shut Down. (2) After the computer has been shut down, turn on the computer. Hold CTRL as you boot for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (3) At the Microsoft Windows Startup Menu, use the ARROW keys to select "Command Prompt Only", and then press the ENTER key. (4) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (3) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Explorer.exe". This is typically the third line in the file. (4) Edit the "Shell=Explorer.exe" line by deleting the "Explorer.exe" text and replacing it with "Winfile.exe". The line should list the following: Shell=Winfile.exe (5) To save the changes, press the ALT+F keys. (6) A menu displays in the upper left corner of the screen. Press the X key to exit. (7) Press ENTER to save the changes and return to the command prompt. (TAB would move you to the next button.) (8) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys. Once Windows has restarted, it starts into the Windows File Manager (Winfile.exe). (9) In the File Manager window, double-click "progra~1" in the left hand window to open the Program Files folder. (10) Double-click "intern~1" in the left hand window to open the Internet Explorer folder. (11) Double-click "setup" in the left hand window to open the Setup folder. (12) In the File Manager window, double-click "Setup.exe" in the right hand window to launch Internet Explorer setup. NOTE: If the setup folder is not available, Internet Explorer has not been updated and a previous version of Internet Explorer cannot be restored. You cannot use this method. Close "Winfile", shut down, & post back, or try the URL at the very bottom of this post, which is an over-install of IE. (13) In the Internet Explorer 6 and Internet Tools Setup window, click OK. (14) In the Setup Message dialog box, click Yes to restore the previous version of Internet Explorer. (15) Internet Explorer setup removes components. (16) In the Internet Explorer 6 and Internet Tools - Restart Windows dialog box, click Restart Windows. When the computer is restarting, hold CTRL for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (17) At the Microsoft Windows Startup Menu, use the ARROW keys to select Command prompt only, and then press ENTER. (18) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (19) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Winfile.exe". This is typically the third line in the file. (20) Edit the "Shell=Winfile.exe" line by deleting the "Winfile.exe" text and replacing it with "Explorer.exe". The line should list the following: Shell=Explorer.exe (21) To save the changes, press the ALT+F keys. (22) A menu displays in the upper left corner of the screen. Press the X key to exit. (23) Press ENTER to save the changes and return to the command prompt. (TAB would move you to the next button.) (24) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys (25) Windows starts to a blue screen, but will still be accessing the hard drive for a period of time. When finished, Windows is on the desktop with icons, but an older version of Internet Explorer is installed. You should update your antivirus software, and then perform Windows Update to install a new version of Internet Explorer again.
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#4
February 17th 05, 06:28 AM
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Have you tried to start the system in Safe Mode?
-- Gary S. Terhune MS MVP Shell/User http://www.grystmill.com/articles/cleanboot.htm http://www.grystmill.com/articles/security.htm "rbryan" wrote in message ... Hugh, Thanks, but that doesn't sound like my problem. I will cut and paste the suggested solution to what sounds exactly like my problem below. My problem with this solution and others like it is that when I get to step (8) below, rather than my computer starting in the windows file manager, it starts the same way as it did before I performed steps 1-7, leaving me powerless to move onto steps 9, 10, etc. Here it is: (1) Press CTRL+ALT+DELETE, & click Shut Down. (2) After the computer has been shut down, turn on the computer. Hold CTRL as you boot for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (3) At the Microsoft Windows Startup Menu, use the ARROW keys to select "Command Prompt Only", and then press the ENTER key. (4) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (3) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Explorer.exe". This is typically the third line in the file. (4) Edit the "Shell=Explorer.exe" line by deleting the "Explorer.exe" text and replacing it with "Winfile.exe". The line should list the following: Shell=Winfile.exe (5) To save the changes, press the ALT+F keys. (6) A menu displays in the upper left corner of the screen. Press the X key to exit. (7) Press ENTER to save the changes and return to the command prompt. (TAB would move you to the next button.) (8) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys. Once Windows has restarted, it starts into the Windows File Manager (Winfile.exe). (9) In the File Manager window, double-click "progra~1" in the left hand window to open the Program Files folder. (10) Double-click "intern~1" in the left hand window to open the Internet Explorer folder. (11) Double-click "setup" in the left hand window to open the Setup folder. (12) In the File Manager window, double-click "Setup.exe" in the right hand window to launch Internet Explorer setup. NOTE: If the setup folder is not available, Internet Explorer has not been updated and a previous version of Internet Explorer cannot be restored. You cannot use this method. Close "Winfile", shut down, & post back, or try the URL at the very bottom of this post, which is an over-install of IE. (13) In the Internet Explorer 6 and Internet Tools Setup window, click OK. (14) In the Setup Message dialog box, click Yes to restore the previous version of Internet Explorer. (15) Internet Explorer setup removes components. (16) In the Internet Explorer 6 and Internet Tools - Restart Windows dialog box, click Restart Windows. When the computer is restarting, hold CTRL for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (17) At the Microsoft Windows Startup Menu, use the ARROW keys to select Command prompt only, and then press ENTER. (18) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (19) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Winfile.exe". This is typically the third line in the file. (20) Edit the "Shell=Winfile.exe" line by deleting the "Winfile.exe" text and replacing it with "Explorer.exe". The line should list the following: Shell=Explorer.exe (21) To save the changes, press the ALT+F keys. (22) A menu displays in the upper left corner of the screen. Press the X key to exit. (23) Press ENTER to save the changes and return to the command prompt. (TAB would move you to the next button.) (24) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys (25) Windows starts to a blue screen, but will still be accessing the hard drive for a period of time. When finished, Windows is on the desktop with icons, but an older version of Internet Explorer is installed. You should update your antivirus software, and then perform Windows Update to install a new version of Internet Explorer again.
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#6
February 17th 05, 01:57 PM
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I'm sure I'm being really thick by asking this but if you get illegal operations I guess it does clearly indicate a damaged program file somewhere so if you need to temporarily replace it with an older version can you not do so using version conflict manager(question mark). I'm sure I'm being a real dummy here, but I noticed it contains previous versions of various files.
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#7
February 17th 05, 04:44 PM
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"rbryan" wrote in message ... Hugh, Thanks, but that doesn't sound like my problem. I will cut and paste the suggested solution to what sounds exactly like my problem below. My problem with this solution and others like it is that when I get to step (8) below, rather than my computer starting in the windows file manager, it starts the same way as it did before I performed steps 1-7, leaving me powerless to move onto steps 9, 10, etc. Are you able to run MSCONFIG ? On the General tab, is the "Process System.Ini file" option enabled ? On the System.Ini tab, is the Boot section enabled ? What is the Modified date of C:\Windows\Explorer.Exe ? Have you tried replacing that file with the file from your OS CD ? Do you also have a C:\Explorer.Exe ? You should NOT.
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#8
February 17th 05, 10:57 PM
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It seems Candlin came up with cogent questions for you.
(1) Naturally, if MSConfig is set to bypass System.ini, you would get the effect you have described. Then... Perhaps try a "Step by Step" boot. Perhaps it will still give you the option to process System.ini. (2) Independently of Candlin, I also thought of "C:\Explorer.exe", meaning you have a virus. That is where the virus would deposit it. Rename or delete that one. Then, you must EXTRACT the original file, & put it into "C:\WINDOWS", where it belongs... EXPLORER.EXE Desc: Windows Explorer Loc: C:\WINDOWS Size: 180,224 bytes Mod: Friday, April 23, 1999 10:22:00 PM Ver: 4.72.3110.1 (a) Boot to DOS. Hold CNTR for the Startup Menu, & select "Command Prompt Only" (b) At DOS, enter... "EXTRACT /a /L C:\Windows LOC\Base4.cab Explorer.exe" That is all one line between the quotes with 5 spaces, but do not enter the quotes. It will offer to overwite, if one is already there. LOC is the location of "Base4.cab". This may be discovered as follows... C:\DIR /s /a C:\base4.cab Directory of C:\WINDOWS\OPTIONS\CABS BASE4 CAB 168,960 04-23-99 10:22p BASE4.CAB 1 file(s) 168,960 bytes If you have the .cabs on a CD, you will use your CD-ROM drive letter, instead of "C:\" in that DIR command. So, in my case, the command is... "EXTRACT /a /L C:\Windows\System C:\WINDOWS\OPTIONS\CABS\Base4.cab Explorer.exe" All one line: no quotes: there are 5 spaces in the line, including one after "Base4.cab". (3) It could be your over-install of Windows messed with Explorer.exe. Problem is, that file never was updated, so far as I can tell from it's date. Still, here is what I have on Version Conflict Manager. One of these will say how to get the original back from "C:\Windows\VCM". http://search.support.microsoft.com/...SD=GN&LN=EN-US MSKB Search "Version Conflict Manager"; Windows 98; Full Text; Exact Phrase; comes up with four... http://support.microsoft.com/default...57&Product=w98 Description of the Version Conflict Manager Tool in Windows 98 (186157) - This article describes the Version Conflict Manager tool(Vcmui.exe) included in Windows 98. You can use the Version Conflict Manager tool to troubleshoot problems that may occur after you install a program. NOTE: The Windows 98 Help topic "Version... http://support.microsoft.com/default...85&Product=w98 Files Not Backed Up Using the Version Conflict Manager Tool (184585) - When you use the Version Conflict Manager tool to restore the newer versions of files that were overwritten by Windows 98 Setup, the files are properly restored, but the original Windows 98 files may be lost. http://support.microsoft.com/default...07&Product=w98 List of Documentation Errors in Windows 98 Resource Kit (188307) - This article lists known documentation errors in the Microsoft Windows 98 Resource Kit and the Microsoft Windows 98 Resource Kit Book Online located in the Tools\Reskit\Help folder on the Windows 98 CD-ROM. The following known documentation errors are... http://support.microsoft.com/default...75&Product=w98 Description of Microsoft System Information (Msinfo32.exe) Tool (184075) - Windows 98 includes a tool called Microsoft System Information (Msinfo32.exe). This tool can be used to gather information about your computer, to diagnose issues with your computer, or to access other tools that are included with Windows 98. This... -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "PSYCHOPIXIE" wrote in message ... | | I'm sure I'm being really thick by asking this but if you get illegal | operations I guess it does clearly indicate a damaged program file | somewhere so if you need to temporarily replace it with an older | version can you not do so using version conflict manager(question | mark). I'm sure I'm being a real dummy here, but I noticed it contains | previous versions of various files. | | | PCR Wrote: | It sounds like you did it right. I'm scratching my head too. In the | meantime, here is another article... | | http://tinyurl.com/3zdah | Error Message When You Restart Your Computer "Explorer Caused an | Exception 6d007eH in Module Explorer.exe" | (312488) - When you restart your computer after you install a program, | you may receive the following error message: This program has | performed | an illegal operation and will be shut down. If the problem persists, | contact the program vendor. When you click... | | | -- | Thanks or Good Luck, | There may be humor in this post, and, | Naturally, you will not sue, | should things get worse after this, | PCR | | "rbryan" wrote in message | ... | | Hugh, | | Thanks, but that doesn't sound like my problem. I will cut and paste | the | | suggested solution to what sounds exactly like my problem below. My | problem | | with this solution and others like it is that when I get to step (8) | below, | | rather than my computer starting in the windows file manager, it | starts the | | same way as it did before I performed steps 1-7, leaving me | powerless | to move | | onto steps 9, 10, etc. | | | | Here it is: | | | | (1) Press CTRL+ALT+DELETE, & click Shut Down. | | | | (2) After the computer has been shut down, turn on the computer. | Hold | | CTRL as you boot for the Startup Menu, or begin pressing the F8 key | in | | one-second intervals. If you complete this step successfully, the | | Microsoft Windows Startup Menu is displayed. If no menu is displayed | and | | Windows starts up normally, repeat this step. | | | | (3) At the Microsoft Windows Startup Menu, use the ARROW keys to | select | | "Command Prompt Only", and then press the ENTER key. | | | | (4) At the command prompt, type: | | EDIT C:\Windows\System.ini | | Press ENTER. | | | | (3) In the C:\Windows\SYSTEM.INI file, locate the line of text under | the | | [boot] section that lists "Shell=Explorer.exe". This is typically | the | | third line in the file. | | | | (4) Edit the "Shell=Explorer.exe" line by deleting the | "Explorer.exe" | | text and replacing it with "Winfile.exe". The line should list the | | following: | | Shell=Winfile.exe | | | | (5) To save the changes, press the ALT+F keys. | | | | (6) A menu displays in the upper left corner of the screen. Press | the | X | | key to exit. | | | | (7) Press ENTER to save the changes and return to the command | prompt. | | (TAB would move you to the next button.) | | | | (8) At the command prompt, restart the computer by pressing the | | CTRL+ALT+DELETE keys. Once Windows has restarted, it starts into the | | Windows File Manager (Winfile.exe). | | | | (9) In the File Manager window, double-click "progra~1" in the left | hand | | window to open the Program Files folder. | | | | (10) Double-click "intern~1" in the left hand window to open the | | Internet Explorer folder. | | | | (11) Double-click "setup" in the left hand window to open the Setup | | folder. | | | | (12) In the File Manager window, double-click "Setup.exe" in the | right | | hand window to launch Internet Explorer setup. | | | | NOTE: If the setup folder is not available, Internet Explorer has | not | | been updated and a previous version of Internet Explorer cannot be | | restored. You cannot use this method. Close "Winfile", shut down, & | post | | back, or try the URL at the very bottom of this post, which is an | | over-install of IE. | | | | (13) In the Internet Explorer 6 and Internet Tools Setup window, | click | | OK. | | | | (14) In the Setup Message dialog box, click Yes to restore the | previous | | version of Internet Explorer. | | | | (15) Internet Explorer setup removes components. | | | | (16) In the Internet Explorer 6 and Internet Tools - Restart Windows | | dialog box, click Restart Windows. | | | | When the computer is restarting, hold CTRL for the Startup Menu, or | | begin pressing the F8 key in one-second intervals. If you complete | this | | step successfully, the Microsoft Windows Startup Menu is displayed. | If | | no menu is displayed and Windows starts up normally, repeat this | step. | | | | (17) At the Microsoft Windows Startup Menu, use the ARROW keys to | select | | Command prompt only, and then press ENTER. | | | | (18) At the command prompt, type: | | EDIT C:\Windows\System.ini | | Press ENTER. | | | | (19) In the C:\Windows\SYSTEM.INI file, locate the line of text | under | | the [boot] section that lists "Shell=Winfile.exe". This is typically | the | | third line in the file. | | | | (20) Edit the "Shell=Winfile.exe" line by deleting the "Winfile.exe" | | text and replacing it with "Explorer.exe". The line should list the | | following: | | Shell=Explorer.exe | | | | (21) To save the changes, press the ALT+F keys. | | | | (22) A menu displays in the upper left corner of the screen. Press | the | X | | key to exit. | | | | (23) Press ENTER to save the changes and return to the command | prompt. | | (TAB would move you to the next button.) | | | | (24) At the command prompt, restart the computer by pressing the | | CTRL+ALT+DELETE keys | | | | (25) Windows starts to a blue screen, but will still be | | accessing the hard drive for a period of time. When | | finished, Windows is on the desktop with icons, but an | | older version of Internet Explorer is installed. You | | should update your antivirus software, and then perform | | Windows Update to install a new version of Internet | | Explorer again. | | | | | | | -- | PSYCHOPIXIE
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#9
February 17th 05, 11:17 PM
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| "EXTRACT /a /L C:\Windows\System C:\WINDOWS\OPTIONS\CABS\Base4.cab
| Explorer.exe" OOPS... the command in my case would be... "EXTRACT /a /L C:\Windows C:\WINDOWS\OPTIONS\CABS\Base4.cab Explorer.exe" IT GOES IN "C:\Windows". -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "PCR" wrote in message ... | It seems Candlin came up with cogent questions for you. | | (1) Naturally, if MSConfig is set to bypass System.ini, you would get | the effect you have described. Then... Perhaps try a "Step by Step" | boot. Perhaps it will still give you the option to process System.ini. | | (2) Independently of Candlin, I also thought of "C:\Explorer.exe", | meaning you have a virus. That is where the virus would deposit it. | Rename or delete that one. Then, you must EXTRACT the original file, & | put it into "C:\WINDOWS", where it belongs... | | EXPLORER.EXE | Desc: Windows Explorer | Loc: C:\WINDOWS | Size: 180,224 bytes | Mod: Friday, April 23, 1999 10:22:00 PM | Ver: 4.72.3110.1 | | (a) Boot to DOS. | Hold CNTR for the Startup Menu, & select "Command Prompt Only" | | (b) At DOS, enter... | "EXTRACT /a /L C:\Windows LOC\Base4.cab Explorer.exe" | | That is all one line between the quotes with 5 spaces, but do not enter | the quotes. It will offer to overwite, if one is already there. | | LOC is the location of "Base4.cab". This may be discovered as | follows... | | C:\DIR /s /a C:\base4.cab | Directory of C:\WINDOWS\OPTIONS\CABS | BASE4 CAB 168,960 04-23-99 10:22p BASE4.CAB | 1 file(s) 168,960 bytes | | If you have the .cabs on a CD, you will use your CD-ROM drive letter, | instead of "C:\" in that DIR command. | | So, in my case, the command is... | | "EXTRACT /a /L C:\Windows\System C:\WINDOWS\OPTIONS\CABS\Base4.cab | Explorer.exe" | | All one line: no quotes: there are 5 spaces in the line, including one | after "Base4.cab". | | (3) It could be your over-install of Windows messed with Explorer.exe. | Problem is, that file never was updated, so far as I can tell from it's | date. Still, here is what I have on Version Conflict Manager. One of | these will say how to get the original back from "C:\Windows\VCM". | | http://search.support.microsoft.com/...SD=GN&LN=EN-US MSKB | Search "Version Conflict Manager"; Windows 98; Full Text; Exact Phrase; | comes up with four... | | http://support.microsoft.com/default...57&Product=w98 | Description of the Version Conflict Manager Tool in Windows 98 | (186157) - This article describes the Version Conflict Manager | tool(Vcmui.exe) included in Windows 98. You can use the Version Conflict | Manager tool to troubleshoot problems that may occur after you install a | program. NOTE: The Windows 98 Help topic "Version... | | http://support.microsoft.com/default...85&Product=w98 | Files Not Backed Up Using the Version Conflict Manager Tool | (184585) - When you use the Version Conflict Manager tool to restore the | newer versions of files that were overwritten by Windows 98 Setup, the | files are properly restored, but the original Windows 98 files may be | lost. | | http://support.microsoft.com/default...07&Product=w98 | List of Documentation Errors in Windows 98 Resource Kit | (188307) - This article lists known documentation errors in the | Microsoft Windows 98 Resource Kit and the Microsoft Windows 98 Resource | Kit Book Online located in the Tools\Reskit\Help folder on the Windows | 98 CD-ROM. The following known documentation errors are... | | http://support.microsoft.com/default...75&Product=w98 | Description of Microsoft System Information (Msinfo32.exe) Tool | (184075) - Windows 98 includes a tool called Microsoft System | Information (Msinfo32.exe). This tool can be used to gather information | about your computer, to diagnose issues with your computer, or to access | other tools that are included with Windows 98. This... | | | -- | Thanks or Good Luck, | There may be humor in this post, and, | Naturally, you will not sue, | should things get worse after this, | PCR | | "PSYCHOPIXIE" wrote in message | ... | | | | I'm sure I'm being really thick by asking this but if you get illegal | | operations I guess it does clearly indicate a damaged program file | | somewhere so if you need to temporarily replace it with an older | | version can you not do so using version conflict manager(question | | mark). I'm sure I'm being a real dummy here, but I noticed it contains | | previous versions of various files. | | | | | | PCR Wrote: | | It sounds like you did it right. I'm scratching my head too. In the | | meantime, here is another article... | | | | http://tinyurl.com/3zdah | | Error Message When You Restart Your Computer "Explorer Caused an | | Exception 6d007eH in Module Explorer.exe" | | (312488) - When you restart your computer after you install a | program, | | you may receive the following error message: This program has | | performed | | an illegal operation and will be shut down. If the problem persists, | | contact the program vendor. When you click... | | | | | | -- | | Thanks or Good Luck, | | There may be humor in this post, and, | | Naturally, you will not sue, | | should things get worse after this, | | PCR | | | | "rbryan" wrote in message | | ... | | | Hugh, | | | Thanks, but that doesn't sound like my problem. I will cut and | paste | | the | | | suggested solution to what sounds exactly like my problem below. | My | | problem | | | with this solution and others like it is that when I get to step | (8) | | below, | | | rather than my computer starting in the windows file manager, it | | starts the | | | same way as it did before I performed steps 1-7, leaving me | | powerless | | to move | | | onto steps 9, 10, etc. | | | | | | Here it is: | | | | | | (1) Press CTRL+ALT+DELETE, & click Shut Down. | | | | | | (2) After the computer has been shut down, turn on the computer. | | Hold | | | CTRL as you boot for the Startup Menu, or begin pressing the F8 | key | | in | | | one-second intervals. If you complete this step successfully, the | | | Microsoft Windows Startup Menu is displayed. If no menu is | displayed | | and | | | Windows starts up normally, repeat this step. | | | | | | (3) At the Microsoft Windows Startup Menu, use the ARROW keys to | | select | | | "Command Prompt Only", and then press the ENTER key. | | | | | | (4) At the command prompt, type: | | | EDIT C:\Windows\System.ini | | | Press ENTER. | | | | | | (3) In the C:\Windows\SYSTEM.INI file, locate the line of text | under | | the | | | [boot] section that lists "Shell=Explorer.exe". This is typically | | the | | | third line in the file. | | | | | | (4) Edit the "Shell=Explorer.exe" line by deleting the | | "Explorer.exe" | | | text and replacing it with "Winfile.exe". The line should list the | | | following: | | | Shell=Winfile.exe | | | | | | (5) To save the changes, press the ALT+F keys. | | | | | | (6) A menu displays in the upper left corner of the screen. Press | | the | | X | | | key to exit. | | | | | | (7) Press ENTER to save the changes and return to the command | | prompt. | | | (TAB would move you to the next button.) | | | | | | (8) At the command prompt, restart the computer by pressing the | | | CTRL+ALT+DELETE keys. Once Windows has restarted, it starts into | the | | | Windows File Manager (Winfile.exe). | | | | | | (9) In the File Manager window, double-click "progra~1" in the | left | | hand | | | window to open the Program Files folder. | | | | | | (10) Double-click "intern~1" in the left hand window to open the | | | Internet Explorer folder. | | | | | | (11) Double-click "setup" in the left hand window to open the | Setup | | | folder. | | | | | | (12) In the File Manager window, double-click "Setup.exe" in the | | right | | | hand window to launch Internet Explorer setup. | | | | | | NOTE: If the setup folder is not available, Internet Explorer has | | not | | | been updated and a previous version of Internet Explorer cannot be | | | restored. You cannot use this method. Close "Winfile", shut down, | & | | post | | | back, or try the URL at the very bottom of this post, which is an | | | over-install of IE. | | | | | | (13) In the Internet Explorer 6 and Internet Tools Setup window, | | click | | | OK. | | | | | | (14) In the Setup Message dialog box, click Yes to restore the | | previous | | | version of Internet Explorer. | | | | | | (15) Internet Explorer setup removes components. | | | | | | (16) In the Internet Explorer 6 and Internet Tools - Restart | Windows | | | dialog box, click Restart Windows. | | | | | | When the computer is restarting, hold CTRL for the Startup Menu, | or | | | begin pressing the F8 key in one-second intervals. If you complete | | this | | | step successfully, the Microsoft Windows Startup Menu is | displayed. | | If | | | no menu is displayed and Windows starts up normally, repeat this | | step. | | | | | | (17) At the Microsoft Windows Startup Menu, use the ARROW keys to | | select | | | Command prompt only, and then press ENTER. | | | | | | (18) At the command prompt, type: | | | EDIT C:\Windows\System.ini | | | Press ENTER. | | | | | | (19) In the C:\Windows\SYSTEM.INI file, locate the line of text | | under | | | the [boot] section that lists "Shell=Winfile.exe". This is | typically | | the | | | third line in the file. | | | | | | (20) Edit the "Shell=Winfile.exe" line by deleting the | "Winfile.exe" | | | text and replacing it with "Explorer.exe". The line should list | the | | | following: | | | Shell=Explorer.exe | | | | | | (21) To save the changes, press the ALT+F keys. | | | | | | (22) A menu displays in the upper left corner of the screen. Press | | the | | X | | | key to exit. | | | | | | (23) Press ENTER to save the changes and return to the command | | prompt. | | | (TAB would move you to the next button.) | | | | | | (24) At the command prompt, restart the computer by pressing the | | | CTRL+ALT+DELETE keys | | | | | | (25) Windows starts to a blue screen, but will still be | | | accessing the hard drive for a period of time. When | | | finished, Windows is on the desktop with icons, but an | | | older version of Internet Explorer is installed. You | | | should update your antivirus software, and then perform | | | Windows Update to install a new version of Internet | | | Explorer again. | | | | | | | | | | | | -- | | PSYCHOPIXIE | |
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#10
February 18th 05, 03:37 PM
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I appreciate everyone's attempt to help, but 1) I've been out of town for
24-plus hours and thus incapable of trying any of these suggestions, and 2) My technical knowledge (which is virtually nill) makes much of the advice too tough for me to follow. Hugh, in your most recent response, you asked if I had tried to extract that file from the OS CD? Is that something that likely would work, and if so, how do you do that? If that makes sense to try, can someone get me through it step by step. Also, an earlier question asked me if I had started my computer in safe mode. I have not; I do not know how to. Is that something I should try, and if so, what am I trying in safe mode? Thanks again. "Hugh Candlin" wrote: "rbryan" wrote in message ... Hugh, Thanks, but that doesn't sound like my problem. I will cut and paste the suggested solution to what sounds exactly like my problem below. My problem with this solution and others like it is that when I get to step (8) below, rather than my computer starting in the windows file manager, it starts the same way as it did before I performed steps 1-7, leaving me powerless to move onto steps 9, 10, etc. Are you able to run MSCONFIG ? On the General tab, is the "Process System.Ini file" option enabled ? On the System.Ini tab, is the Boot section enabled ? What is the Modified date of C:\Windows\Explorer.Exe ? Have you tried replacing that file with the file from your OS CD ? Do you also have a C:\Explorer.Exe ? You should NOT.
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