error#06:0000:00002C47 caused an error in KRNL385.exe

Michelle,

It's so good to read that all is now well with your Grandmother's PC. I
just wish I had helpful grandchildren to help me out at times, as it is
both of my daughters look to me for help with their PCs - and the younger
one is a Computer Science graduate!!!!!

Regards and very best wishes,

Mike M


miesha wrote:

Mike and Mart,

Thank you both for jumping in and staying a bit past bedtime. I
really do appreciate both of you generously sharing your knowledge to
help out a grandmother and her granddaughter.

Final update: My grandmother sucessfully updated to the latest Windows
Update and her computer is back to normal.

I'm also privately pleased that my grandma and I helped add to your
"Rainy Day" observations. I hope my post will help someone else!

Thank you, thank you!

Michelle,

Almost a 'ditto' of Mikes post too g

As I've said many times in these Groups, you can learn something new every
day.

Good luck and visit again - whilst we are still here - if you have any other
WinMe related issues. There's still a few of us 'regulars' left who will try
to 'fix' thing for you if we can.

Mart



"miesha" wrote in message
...
Mike and Mart,

Thank you both for jumping in and staying a bit past bedtime. I really do
appreciate both of you generously sharing your knowledge to help out a
grandmother and her granddaughter.

Final update: My grandmother sucessfully updated to the latest Windows
Update and her computer is back to normal.

I'm also privately pleased that my grandma and I helped add to your "Rainy
Day" observations. I hope my post will help someone else!

Thank you, thank you!

Michelle

"Mart" wrote:

... I can only assume that you had an early night last night - as did
I,
going to bed almost straight after that post.

Not that early - must have been just before you posted g Keep promising
myself early ones but....

None the less, a good observation in spotting the 06 link. Now copied
into
my 'Rainy Day Stuff' folder

Mart



"Mike M" wrote in message
...
Hi Mart,

I only jumped in when I realised it was an 06 error which until the
891711
debacle were few and far between so thought it worth a shot. As for my
post being well past your bed time I can only assume that you had an
early
night last night - as did I, going to bed almost straight after that
post.

Cheers,
--
Mike


Mart wrote:

Hi Mike, - Good Call - not having been directly involved with the
KB891711 issue, I doubt whether I would have come with that solution.
And thanks for jumping in last night too - well past my bed time g

Mike,

I had the same problem and need help locating the KB891711 hotfix. Where
can I download this from?

Thanks very much,
Tim

"Mike M" wrote:

When did this problem start? I wonder if it is possible that she
downloaded and installed the original version of the KB891711 hotfix
between 8 March and 13 April as this can cause similar problems. If so I
would suggest she try booting to Safe Mode and then using MSConfig (Start
| Run and enter MSConfig in the box and click OK), open the Startup tab
and look for and uncheck any entry that refer to KB891711. Having done
this she should try booting back into normal mode and see if the problem
is still there or not. If this solves the problem she should then got to
the Windows Update site using the link on the start menu and download and
install the latest version of this patch.
--
Mike Maltby MS-MVP



miesha wrote:

Thank you for responding, Mart. It is KRNL386.exe.

I got more information. She told me that she now gets a different
error message than before. She only got the above error message
once. Now she gets the following one every time.

She logs onto Netzero and is on for about 30 secs when the screen
turns blue and she gets this message:

An error has occured, to continue: press enter to return to windows
or press ctrl alt delete to restart your computer.
Error: 06:0000:000005B5

When she presses enter, the computer just returns to the above
message.

Tim wrote:

Mike,

I had the same problem and need help locating the KB891711 hotfix.
Where can I download this from?

The Windows Update site.
--
Mike Maltby

Mike,

I found the windows update site and now I have another question. When I run
msconfig I now have one KB891711 that is checked and one unchecked. Should
both be checked?

Thanks again,
Tim

"Mike M" wrote:

Tim wrote:

Mike,

I had the same problem and need help locating the KB891711 hotfix.
Where can I download this from?

The Windows Update site.
--
Mike Maltby

Tim,

Should both be checked?

Not really, the unchecked entry probably relates to the earlier version of
the 891711 hotfix that you had disabled by unchecking in MSConfig. What
happens if you now check the unchecked entry? Most likely you will find
after you next reboot that you now just have the one checked entry.
--
Mike Maltby



Tim wrote:

I found the windows update site and now I have another question.
When I run msconfig I now have one KB891711 that is checked and one
unchecked. Should both be checked?