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#1
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Uninstall etrust EZ Armour AV
OK so I installed the free etrust EZ Armour suite. Guess I should have
known better than to install this freebee piece of crap. I could never get the AV to autodownload the virus definition files so that never worked. The firewll seemed to be working ok. Never received a response from customer support after several attempts so I decided to uninstall the whole suite (AV, firewall). Well, the firewall portion seemed to uninstall ok but the anti-virus remains there with no uninstall option in the directory or in the Add/Remove programs in control panel. Also the thing automatically starts itself up and there is no option anywhere to even close and exit out of the program- what is the deal with this? There is no reference to it in the startup directory. How do I safely get rid of this AV program? I didnt want to simply delete all the files in the directory. I also tied to re-downlad the program with the hopes that I could reinstall and then uninstall everything successfully. Apparently, they do not allow you to download the program a second time as my link from the email I received from CA does not work. Thanks in advance for any help. |
#3
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Ditto......works fine on my WinME computer. And I only have the freebie EZ
antivirus part. But obviously this person is like my *esteemed* brother-in-law......who can't download anything properly.....EVER!! (G) Heather "Mike M" wrote in message ... FYI the eTrust AV application included as part of EZArmor is anything but a freebee piece of cr$p and is working well here on a number of PCs and on probably many millions of others worldwide. eTrust together with AVG are two of the most popular low cost AV applications used and together with NOD32 and Kaspersky are amongst the most popular AV applications used by those who care for their PCs. That you have problems is unfortunate and given your problems when trying to uninstall suggests that perhaps the application never installed correctly in the first place. I would therefore suggest that you try reinstalling EXArmor including the eTrust AV part since if this now installs correctly this should allow you to uninstall the application properly. -- Mike Maltby MS-MVP Keith Young wrote: OK so I installed the free etrust EZ Armour suite. Guess I should have known better than to install this freebee piece of crap. I could never get the AV to autodownload the virus definition files so that never worked. The firewll seemed to be working ok. Never received a response from customer support after several attempts so I decided to uninstall the whole suite (AV, firewall). Well, the firewall portion seemed to uninstall ok but the anti-virus remains there with no uninstall option in the directory or in the Add/Remove programs in control panel. Also the thing automatically starts itself up and there is no option anywhere to even close and exit out of the program- what is the deal with this? There is no reference to it in the startup directory. How do I safely get rid of this AV program? I didnt want to simply delete all the files in the directory. I also tied to re-downlad the program with the hopes that I could reinstall and then uninstall everything successfully. Apparently, they do not allow you to download the program a second time as my link from the email I received from CA does not work. Thanks in advance for any help. |
#4
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Ok, I should not have been so quick to slam etrust. I will try to reinstall
(I found a separate link to download) It does seem odd that the program does not llow an option to exit out of it / disable it / stop it from running. Have you found this to be the case? Also, it does seem odd that several attempts at contacting customer support went unanswered - have you found this to be typical? Thanks for the assistance. "Heather" wrote in message ... Ditto......works fine on my WinME computer. And I only have the freebie EZ antivirus part. But obviously this person is like my *esteemed* brother-in-law......who can't download anything properly.....EVER!! (G) Heather "Mike M" wrote in message ... FYI the eTrust AV application included as part of EZArmor is anything but a freebee piece of cr$p and is working well here on a number of PCs and on probably many millions of others worldwide. eTrust together with AVG are two of the most popular low cost AV applications used and together with NOD32 and Kaspersky are amongst the most popular AV applications used by those who care for their PCs. That you have problems is unfortunate and given your problems when trying to uninstall suggests that perhaps the application never installed correctly in the first place. I would therefore suggest that you try reinstalling EXArmor including the eTrust AV part since if this now installs correctly this should allow you to uninstall the application properly. -- Mike Maltby MS-MVP Keith Young wrote: OK so I installed the free etrust EZ Armour suite. Guess I should have known better than to install this freebee piece of crap. I could never get the AV to autodownload the virus definition files so that never worked. The firewll seemed to be working ok. Never received a response from customer support after several attempts so I decided to uninstall the whole suite (AV, firewall). Well, the firewall portion seemed to uninstall ok but the anti-virus remains there with no uninstall option in the directory or in the Add/Remove programs in control panel. Also the thing automatically starts itself up and there is no option anywhere to even close and exit out of the program- what is the deal with this? There is no reference to it in the startup directory. How do I safely get rid of this AV program? I didnt want to simply delete all the files in the directory. I also tied to re-downlad the program with the hopes that I could reinstall and then uninstall everything successfully. Apparently, they do not allow you to download the program a second time as my link from the email I received from CA does not work. Thanks in advance for any help. |
#5
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OK, I guess I should not have been so quick to trash the etrust EZ armour
suite. I did redownload and tried it again (supposedly it successfully installed this time as well) with the same problems as far as the AV portion being unable to download what it needs to run. I still have been unable to find a way to disable / turn off / exit from these programs (without uninstalling them). It appears that they always are active and they can not be shut down? Could you tell me if I am missing something here? Also, I did attempt to contact customer support once again outlining the exact nature of the problem I am having. I thoroughly searched their site/knowledge base and could not locate an answer to the problem I am having. Do you know if it is typical for them not to respond? Thanks for your help. "Heather" wrote in message ... Ditto......works fine on my WinME computer. And I only have the freebie EZ antivirus part. But obviously this person is like my *esteemed* brother-in-law......who can't download anything properly.....EVER!! (G) Heather "Mike M" wrote in message ... FYI the eTrust AV application included as part of EZArmor is anything but a freebee piece of cr$p and is working well here on a number of PCs and on probably many millions of others worldwide. eTrust together with AVG are two of the most popular low cost AV applications used and together with NOD32 and Kaspersky are amongst the most popular AV applications used by those who care for their PCs. That you have problems is unfortunate and given your problems when trying to uninstall suggests that perhaps the application never installed correctly in the first place. I would therefore suggest that you try reinstalling EXArmor including the eTrust AV part since if this now installs correctly this should allow you to uninstall the application properly. -- Mike Maltby MS-MVP Keith Young wrote: OK so I installed the free etrust EZ Armour suite. Guess I should have known better than to install this freebee piece of crap. I could never get the AV to autodownload the virus definition files so that never worked. The firewll seemed to be working ok. Never received a response from customer support after several attempts so I decided to uninstall the whole suite (AV, firewall). Well, the firewall portion seemed to uninstall ok but the anti-virus remains there with no uninstall option in the directory or in the Add/Remove programs in control panel. Also the thing automatically starts itself up and there is no option anywhere to even close and exit out of the program- what is the deal with this? There is no reference to it in the startup directory. How do I safely get rid of this AV program? I didnt want to simply delete all the files in the directory. I also tied to re-downlad the program with the hopes that I could reinstall and then uninstall everything successfully. Apparently, they do not allow you to download the program a second time as my link from the email I received from CA does not work. Thanks in advance for any help. |
#6
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Having reinstalled EZArmor are you saying that you are still unable to
remove the entire application including eTrust AV? If so then something very off is going on and not something I ever recall having seen reported before. As for your problems in obtaining updated signature files a couple of questions if I may. How are you connecting to the net? Are you suing a router with NAT or a firewall on Win Me? If so have you configured this appropriately to allow eTrust to download updates - it does this using FTP? As for Computer Associates Help & Support, I don't think much of them either. I've received replies to enquiries I've made in the past but only ever stock references to CA knowledge base articles and IMO they seem to be either unwilling or unable to provide usable responses to specific queries. -- Mike Maltby MS-MVP Keith Young wrote: OK, I guess I should not have been so quick to trash the etrust EZ armour suite. I did redownload and tried it again (supposedly it successfully installed this time as well) with the same problems as far as the AV portion being unable to download what it needs to run. I still have been unable to find a way to disable / turn off / exit from these programs (without uninstalling them). It appears that they always are active and they can not be shut down? Could you tell me if I am missing something here? Also, I did attempt to contact customer support once again outlining the exact nature of the problem I am having. I thoroughly searched their site/knowledge base and could not locate an answer to the problem I am having. Do you know if it is typical for them not to respond? Thanks for your help. |
#7
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LOL
something very off is going on something very ODD ..... not very off. :-) -- Mike Maltby MS-MVP Mike M wrote: Having reinstalled EZArmor are you saying that you are still unable to remove the entire application including eTrust AV? If so then something very off is going on and not something I ever recall having seen reported before. As for your problems in obtaining updated signature files a couple of questions if I may. How are you connecting to the net? Are you suing a router with NAT or a firewall on Win Me? If so have you configured this appropriately to allow eTrust to download updates - it does this using FTP? As for Computer Associates Help & Support, I don't think much of them either. I've received replies to enquiries I've made in the past but only ever stock references to CA knowledge base articles and IMO they seem to be either unwilling or unable to provide usable responses to specific queries. |
#8
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Mike:
I decided to give the whole suit (AV and firewall) another try. So I have not tried to unistall the whole thing again. What I meant was that I can not locate an option on the program to get out of it (Exit the program). For example, if I open MS Excel, work for a while in it and then want to close Excel so it is no longer open / running in the background, I would simple go File-Exit or click the X in the upper right corner. Excel then closes and is no longer running on my system. Lets say I want to close/Exit etrust AV (not uninstall) until I figure out a way to get the signatures downloaded. Well, I have not been able to find a way to do this. Can it be done? Am I missing something? If it cant be done (without going into MSconfig or some other system thing)then why is it set up this way? I never had a firewall before installing the one included in the etrust EZ suite. That firewall is up and running but I would have thought the installation would have taken care of any configuration issues between etrust EZ AV & etrust EZ Firewall. I am not connecting using a router, just a simple cable modem connection. Thanks again, Keith "Mike M" wrote in message ... Having reinstalled EZArmor are you saying that you are still unable to remove the entire application including eTrust AV? If so then something very off is going on and not something I ever recall having seen reported before. As for your problems in obtaining updated signature files a couple of questions if I may. How are you connecting to the net? Are you suing a router with NAT or a firewall on Win Me? If so have you configured this appropriately to allow eTrust to download updates - it does this using FTP? As for Computer Associates Help & Support, I don't think much of them either. I've received replies to enquiries I've made in the past but only ever stock references to CA knowledge base articles and IMO they seem to be either unwilling or unable to provide usable responses to specific queries. -- Mike Maltby MS-MVP Keith Young wrote: OK, I guess I should not have been so quick to trash the etrust EZ armour suite. I did redownload and tried it again (supposedly it successfully installed this time as well) with the same problems as far as the AV portion being unable to download what it needs to run. I still have been unable to find a way to disable / turn off / exit from these programs (without uninstalling them). It appears that they always are active and they can not be shut down? Could you tell me if I am missing something here? Also, I did attempt to contact customer support once again outlining the exact nature of the problem I am having. I thoroughly searched their site/knowledge base and could not locate an answer to the problem I am having. Do you know if it is typical for them not to respond? Thanks for your help. |
#9
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Keith,
I apparently misunderstood your question since the subject of this thread was about uninstalling EZArmor. Firewall - understood. In this case I'd forgotten we were talking about eTrust AV as part of EZArmor. :-) Exiting eTrust. Not as straight forward as it appears since AV application run as a service and is tied in to the underlying operating system. You can however uncheck the Vet Alert and VetTray entries in MSConfig | Startup and rebooting although even then a background service may still be running. I'm not sure of the benefit of this though since you can disable Real-Time protection on the options tab in eTrust AV. I'm still not clear though what problems you are having when trying to update eTrust's signatures. Prior to writing this post I've just tested the EZArmor install again on a clean out of the box install of Win Me. During the install the AV component accessed the net and pulled down aup_5835.exe using ftp from ftpez.ca.com. Now that it is installed I can click Autodownload and it checks for updates and reports back that I am up to date. This is logged in the file autodown.txt. Does this contain a clue as to your problems. On this system that file is located in C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus. You can also check the log by opening eTrust AV, and then View | View log files | Autodownload. -- Mike Maltby MS-MVP Keith Young wrote: Mike: I decided to give the whole suit (AV and firewall) another try. So I have not tried to unistall the whole thing again. What I meant was that I can not locate an option on the program to get out of it (Exit the program). For example, if I open MS Excel, work for a while in it and then want to close Excel so it is no longer open / running in the background, I would simple go File-Exit or click the X in the upper right corner. Excel then closes and is no longer running on my system. Lets say I want to close/Exit etrust AV (not uninstall) until I figure out a way to get the signatures downloaded. Well, I have not been able to find a way to do this. Can it be done? Am I missing something? If it cant be done (without going into MSconfig or some other system thing)then why is it set up this way? I never had a firewall before installing the one included in the etrust EZ suite. That firewall is up and running but I would have thought the installation would have taken care of any configuration issues between etrust EZ AV & etrust EZ Firewall. I am not connecting using a router, just a simple cable modem connection. |
#10
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Perhaps I am misunderstanding you as well......but why would you want to
turn off your firewall and antivirus protection? The whole point of it is to have it running in the background ALL of the time. You don't need to turn it off to download new definitions. And the firewall part of this is the free Zone Alarm.....a program I have used for some 5 years, along with EZ Trust.....so it is a reputable one. And a very good one. Now.....did I get something wrong in how I interpret the message below?? And I have had good results with tech support from CA. But I may be in the minority.....must be my green eyes, grin!! Heather "Keith Young" wrote in message ... OK, I guess I should not have been so quick to trash the etrust EZ armour suite. I did redownload and tried it again (supposedly it successfully installed this time as well) with the same problems as far as the AV portion being unable to download what it needs to run. I still have been unable to find a way to disable / turn off / exit from these programs (without uninstalling them). It appears that they always are active and they can not be shut down? Could you tell me if I am missing something here? Also, I did attempt to contact customer support once again outlining the exact nature of the problem I am having. I thoroughly searched their site/knowledge base and could not locate an answer to the problem I am having. Do you know if it is typical for them not to respond? Thanks for your help. "Heather" wrote in message ... Ditto......works fine on my WinME computer. And I only have the freebie EZ antivirus part. But obviously this person is like my *esteemed* brother-in-law......who can't download anything properly.....EVER!! (G) Heather "Mike M" wrote in message ... FYI the eTrust AV application included as part of EZArmor is anything but a freebee piece of cr$p and is working well here on a number of PCs and on probably many millions of others worldwide. eTrust together with AVG are two of the most popular low cost AV applications used and together with NOD32 and Kaspersky are amongst the most popular AV applications used by those who care for their PCs. That you have problems is unfortunate and given your problems when trying to uninstall suggests that perhaps the application never installed correctly in the first place. I would therefore suggest that you try reinstalling EXArmor including the eTrust AV part since if this now installs correctly this should allow you to uninstall the application properly. -- Mike Maltby MS-MVP Keith Young wrote: OK so I installed the free etrust EZ Armour suite. Guess I should have known better than to install this freebee piece of crap. I could never get the AV to autodownload the virus definition files so that never worked. The firewll seemed to be working ok. Never received a response from customer support after several attempts so I decided to uninstall the whole suite (AV, firewall). Well, the firewall portion seemed to uninstall ok but the anti-virus remains there with no uninstall option in the directory or in the Add/Remove programs in control panel. Also the thing automatically starts itself up and there is no option anywhere to even close and exit out of the program- what is the deal with this? There is no reference to it in the startup directory. How do I safely get rid of this AV program? I didnt want to simply delete all the files in the directory. I also tied to re-downlad the program with the hopes that I could reinstall and then uninstall everything successfully. Apparently, they do not allow you to download the program a second time as my link from the email I received from CA does not work. Thanks in advance for any help. |
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