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#1
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Error updating from 98 to 98SE
I've been trying to update from 98 to 98SE with and update disc and keep getting the same error. It occurs very early, right after the setup program checks settings and prepares for setup.
At first i thought maybe a faulty disc...but I've now had it replaced and still encounter the same error. It shows a dialog box that says: Unknown Error Message SU991010 An unknown error has occured. Restart you computer and then try running Setup again. If this doesn't work, quit Windows and try running Setup from MS-DOS. (0x3f2) and i've tried rebooting and trying it again...didn't work. And when i try running setup from DOS it said windows was required for the program. I even tried it after a 'clean boot'....no luck. I'm at my wits end....any help would be appreciated. |
#2
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When you install it from DOS, at what point do you get the message and what
is the **exact** message. -- Regards Ron Badour, MS MVP Windows 98 Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo "Jerry C." wrote in message ... I've been trying to update from 98 to 98SE with and update disc and keep getting the same error. It occurs very early, right after the setup program checks settings and prepares for setup. At first i thought maybe a faulty disc...but I've now had it replaced and still encounter the same error. It shows a dialog box that says: Unknown Error Message SU991010 An unknown error has occured. Restart you computer and then try running Setup again. If this doesn't work, quit Windows and try running Setup from MS-DOS. (0x3f2) and i've tried rebooting and trying it again...didn't work. And when i try running setup from DOS it said windows was required for the program. I even tried it after a 'clean boot'....no luck. I'm at my wits end....any help would be appreciated. -- Jerry C. |
#3
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Ron, well first off I have to boot to DOS from a startup disc because otherwise I have no CD support. Then i go to drive H: because thats then the cd drive.....and type 'setup.exe'. The exact message that shows is: " This program requires Microsoft Windows", which is immediate. the setup never even starts. that help at all?
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Last edited by Jerry C. : April 10th 05 at 08:46 PM. |
#4
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See http://support.microsoft.com/?kbid=3D250683
Ben "Jerry C." wrote in message = ... =20 I've been trying to update from 98 to 98SE with and update disc and = keep getting the same error. It occurs very early, right after the setup program checks settings and prepares for setup. =20 At first i thought maybe a faulty disc...but I've now had it replaced and still encounter the same error. =20 It shows a dialog box that says: =20 Unknown Error =20 Message SU991010 =20 An unknown error has occured. Restart you computer and then try = running Setup again. If this doesn't work, quit Windows and try running Setup from MS-DOS. (0x3f2) =20 and i've tried rebooting and trying it again...didn't work. And when i try running setup from DOS it said windows was required for the program. I even tried it after a 'clean boot'....no luck. =20 I'm at my wits end....any help would be appreciated. =20 =20 --=20 Jerry C. |
#5
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Ben....that link isnt't working for me. It says requested page not available.
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Last edited by Jerry C. : April 10th 05 at 11:27 PM. |
#6
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Try this one.
http://tinyurl.com/ovlb Ben "Jerry C." wrote in message = ... =20 Ben....that link isnt't working for me. =20 Ben Myers Wrote:=20 See http://support.microsoft.com/?kbid=3D3D250683 =20 Ben =20 "Jerry C." wrote in message =3D ...- =3D20 I've been trying to update from 98 to 98SE with and update disc and =3D- keep- getting the same error. It occurs very early, right after the setup program checks settings and prepares for setup. =3D20 At first i thought maybe a faulty disc...but I've now had it = replaced and still encounter the same error. =3D20 It shows a dialog box that says: =3D20 Unknown Error =3D20 Message SU991010 =3D20 An unknown error has occured. Restart you computer and then try =3D- running- Setup again. If this doesn't work, quit Windows and try running = Setup from MS-DOS. (0x3f2) =3D20 and i've tried rebooting and trying it again...didn't work. And when i try running setup from DOS it said windows was required for the program. I even tried it after a 'clean boot'....no luck. =3D20 I'm at my wits end....any help would be appreciated. =3D20 =3D20 --=3D20 Jerry C.- =20 =20 --=20 Jerry C. |
#7
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Well, that ID'd the error msg. But when i tried the solution, I still get the same problem(msg) when trying to run setup from the DOS prompt..."This program requires Microsoft Windows" . How do I get around that?
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#8
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You may have an upgrade disk that can only be used in Windows. Try =
running setup in Safe mode. Ben "Jerry C." wrote in message = ... =20 Well, that ID'd the error msg. But when i tried the solution, I still get the same problem(msg) when trying to run setup from the DOS prompt..."This program requires Microsoft Windows" . How do I get around that? =20 Ben Myers Wrote:=20 Try this one. =20 http://tinyurl.com/ovlb =20 Ben =20 "Jerry C." wrote in message =3D ...- =3D20 Ben....that link isnt't working for me. =3D20 Ben Myers Wrote:=3D20- See http://support.microsoft.com/?kbid=3D3D3D250683 =3D20 Ben =3D20 "Jerry C." wrote in message = =3D3D ...- =3D3D20 I've been trying to update from 98 to 98SE with and update disc and =3D3D- keep- getting the same error. It occurs very early, right after the setup program checks settings and prepares for setup. =3D3D20 At first i thought maybe a faulty disc...but I've now had it =3D-- replaced-- and still encounter the same error. =3D3D20 It shows a dialog box that says: =3D3D20 Unknown Error =3D3D20 Message SU991010 =3D3D20 An unknown error has occured. Restart you computer and then try = =3D3D- running- Setup again. If this doesn't work, quit Windows and try running = =3D-- Setup-- from MS-DOS. (0x3f2) =3D3D20 and i've tried rebooting and trying it again...didn't work. And when i try running setup from DOS it said windows was required for the program. I even tried it after a 'clean boot'....no luck. =3D3D20 I'm at my wits end....any help would be appreciated. =3D3D20 =3D3D20 --=3D3D20 Jerry C.-- =3D20 =3D20 --=3D20 Jerry C.- =20 =20 --=20 Jerry C. |
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