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#1
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Outlook Express/Installation CD
Hi,
I was getting the error message that MSOE.DLL could not be loaded when I tried to open outlook express this morning. I checked the address book as answers suggested and it was not installed (I do not know how this happened). Anyhow, when I go to install it, it still cannot find the .bmp or .chm files. It tells me it needs a disk labeled Windows Millenium Edition, which we do not have. We bought our computer with Windows Me and all that came with it was the system restoration kit. Any suggestions of how to get my Outlook Express to work again? maybe I should just back it up and remove/reinstall it? Thanks |
#2
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When asked for the Win Me CD point the installer or whatever at the folder
containing BASE2.CAB which in most cases where Win Me is an OEM install is located in the c:\windows\options\cabs folder but might instead be in the c:\windows\options\install folder or in a Win9x folder located elsewhere on the hard disk. -- Mike Maltby MS-MVP Jans wrote: I was getting the error message that MSOE.DLL could not be loaded when I tried to open outlook express this morning. I checked the address book as answers suggested and it was not installed (I do not know how this happened). Anyhow, when I go to install it, it still cannot find the .bmp or .chm files. It tells me it needs a disk labeled Windows Millenium Edition, which we do not have. We bought our computer with Windows Me and all that came with it was the system restoration kit. Any suggestions of how to get my Outlook Express to work again? maybe I should just back it up and remove/reinstall it? Thanks |
#4
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Possible reasons for this error are explained in the following articles.
I suspect the problem could well be caused by you having mixed file versions. MS KB 296512 - "OLEXP: Error Message: Outlook Express Could Not Be Started Because Msoe.dll Could Not Be Loaded" (http://support.microsoft.com/?kbid=296512) where the problem is due to problems with the Address Book. MS KB 272265 - "OLEXP: Error Message "Outlook Express Could Not Be Started Because MSOE.DLL Could Not Be Loaded" When You Start Outlook Express" (http://support.microsoft.com/?kbid=272265) where the problem is caused by mixed file versions MS KB 232480 - "OLEXP: Error Message: Outlook Express Could Not Be Started Because MSOE.DLL Could Not Be Loaded" (http://support.microsoft.com/?kbid=232480) where the problem, similar to the one above, is due to uninstalling a later version of IE/OE. The slightly different error messages "Outlook Express could not be started because Msoe.dll could not be initialized" and "Outlook Express could not be started. The application was unable to start the Internet Account Manager." when attempting to start Outlook Express are often due to missing or corrupted information in the Outlook Express Identities registry key. For more details see KB 245419 - "OLEXP: You Receive an Error Message or Are Unable to Start Outlook Express" (http://support.microsoft.com/?kbid=245419). Check this KB as it explains how to remedy this error. -- Mike Maltby MS-MVP Jans wrote: Well, thank you since that did get the address book installed, however I am still getting the same errormessage MSOE.DLL cannot be loaded. What do I do now? |
#5
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The instructions for mixed file versions state that I should back up my OE
data and then manually uninstall outlook express 5.0 which I guess is still installed on my computer even though I upgraded to 6 months ago or so and everything hsa been fine. Anyhow, how do I back up my OE data and are there instructions anywhere on how to manually uninstall 5.0. The link in the article states that the page is no longer available. Thanks much "Mike M" wrote: Possible reasons for this error are explained in the following articles. I suspect the problem could well be caused by you having mixed file versions. MS KB 296512 - "OLEXP: Error Message: Outlook Express Could Not Be Started Because Msoe.dll Could Not Be Loaded" (http://support.microsoft.com/?kbid=296512) where the problem is due to problems with the Address Book. MS KB 272265 - "OLEXP: Error Message "Outlook Express Could Not Be Started Because MSOE.DLL Could Not Be Loaded" When You Start Outlook Express" (http://support.microsoft.com/?kbid=272265) where the problem is caused by mixed file versions MS KB 232480 - "OLEXP: Error Message: Outlook Express Could Not Be Started Because MSOE.DLL Could Not Be Loaded" (http://support.microsoft.com/?kbid=232480) where the problem, similar to the one above, is due to uninstalling a later version of IE/OE. The slightly different error messages "Outlook Express could not be started because Msoe.dll could not be initialized" and "Outlook Express could not be started. The application was unable to start the Internet Account Manager." when attempting to start Outlook Express are often due to missing or corrupted information in the Outlook Express Identities registry key. For more details see KB 245419 - "OLEXP: You Receive an Error Message or Are Unable to Start Outlook Express" (http://support.microsoft.com/?kbid=245419). Check this KB as it explains how to remedy this error. -- Mike Maltby MS-MVP Jans wrote: Well, thank you since that did get the address book installed, however I am still getting the same errormessage MSOE.DLL cannot be loaded. What do I do now? |
#6
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Your Outlook Express data is the entire contents of your message store
(together with entries in the registry) and comprises a varying number of files with a DBX extension. This can be backed up by copying the entire folder to another location and this MUST include the file folders.dbx as without this folder it will be more difficult to restore your message store. Alternatively see Majik's OEBACKUP at http://www.oehelp.com/backup.aspx Rather than the missing KB256219, try you may want instead to have a look at KB278909 - "OLEXP: How to Manually Uninstall and Reinstall Outlook Express on Windows Millennium" (http://support.microsoft.com/?kbid=278909). However before proceeding further how about checking the version of the various files installed and posting details of the versions of Internet Explorer and Outlook Express that you are using? Also what changes have you made to your system since Outlook Express last opened correctly? Have you tried reversing those changes? Alternatively use system restore to roll your system back to the state it was in before these problems started provided that that was only in the last few days. -- Mike Maltby MS-MVP Jans wrote: The instructions for mixed file versions state that I should back up my OE data and then manually uninstall outlook express 5.0 which I guess is still installed on my computer even though I upgraded to 6 months ago or so and everything hsa been fine. Anyhow, how do I back up my OE data and are there instructions anywhere on how to manually uninstall 5.0. The link in the article states that the page is no longer available. Thanks much |
#7
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I upgraded to IE/OE 6.0 about six months ago and everything has been fine. In
my program files/ outlook express folder there are files and a few have 5.5 properties while the rest are 6.0. I am not sure where else to look for information.I looked at the instructions for reinstalling and it says outlook express should be in my windows component list in add/remove programs, but it is not there. It is only in the add/remove list. I cannot restore the system as my system restore was disabled. Thanks "Mike M" wrote: Your Outlook Express data is the entire contents of your message store (together with entries in the registry) and comprises a varying number of files with a DBX extension. This can be backed up by copying the entire folder to another location and this MUST include the file folders.dbx as without this folder it will be more difficult to restore your message store. Alternatively see Majik's OEBACKUP at http://www.oehelp.com/backup.aspx Rather than the missing KB256219, try you may want instead to have a look at KB278909 - "OLEXP: How to Manually Uninstall and Reinstall Outlook Express on Windows Millennium" (http://support.microsoft.com/?kbid=278909). However before proceeding further how about checking the version of the various files installed and posting details of the versions of Internet Explorer and Outlook Express that you are using? Also what changes have you made to your system since Outlook Express last opened correctly? Have you tried reversing those changes? Alternatively use system restore to roll your system back to the state it was in before these problems started provided that that was only in the last few days. -- Mike Maltby MS-MVP Jans wrote: The instructions for mixed file versions state that I should back up my OE data and then manually uninstall outlook express 5.0 which I guess is still installed on my computer even though I upgraded to 6 months ago or so and everything hsa been fine. Anyhow, how do I back up my OE data and are there instructions anywhere on how to manually uninstall 5.0. The link in the article states that the page is no longer available. Thanks much |
#8
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Are you saying that Outlook Express has not worked for six months? If not
what changes have been made to your system since the problem started? However since system restore is disabled you will have to use your backup - I assume you do make backups of your system. If not then disabling system restore might be considered to have been somewhat reckless. If you have IE/OE 6 SP1 installed then msimn.exe, msoe.dll, msoeres.dll, oeimport.dll, oemig50.exe, oemiglib.dll, wab.exe, wabfind.dll, wabimp.dll and wabmig.exe should all be version 6.0.2800.1123 or higher. The only version 5.5 file that should still be in the Program Files\Outlook Express folder is 9xmig.dll. If you visit the Windows Update site are you offered any critical updates? You might also want to try downloading and running the free Belarc Advisor (http://www.belarc.com/free_download.html) as this may help identify a broken or missing update that could be causing the problem. -- Mike Maltby MS-MVP Jans wrote: I upgraded to IE/OE 6.0 about six months ago and everything has been fine. In my program files/ outlook express folder there are files and a few have 5.5 properties while the rest are 6.0. I am not sure where else to look for information.I looked at the instructions for reinstalling and it says outlook express should be in my windows component list in add/remove programs, but it is not there. It is only in the add/remove list. I cannot restore the system as my system restore was disabled. |
#9
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OE has been fine until I turned my computer on Wednesday morning and it just
didn't open and gave me that error. My system booted and looked like it said "updating configurations" but we did not do anything so something just went wrong. Anyhow, I checked my files. I have all the ones you mentioned. Wab.exe, wabfind.dll,wabimp.dll,and wabmig.exe are all 5.50. The rest are the correct 6.0. I also have some you didn't list, Csapi3t7.dll Versions 1.0.0.2415 (?), msoe.txt, and setup50.exe Version 6.0.2800.1106. I guess I will check on the updates and see where that takes me or can i somehow update the files to 6.0? Thank You "Mike M" wrote: Are you saying that Outlook Express has not worked for six months? If not what changes have been made to your system since the problem started? However since system restore is disabled you will have to use your backup - I assume you do make backups of your system. If not then disabling system restore might be considered to have been somewhat reckless. If you have IE/OE 6 SP1 installed then msimn.exe, msoe.dll, msoeres.dll, oeimport.dll, oemig50.exe, oemiglib.dll, wab.exe, wabfind.dll, wabimp.dll and wabmig.exe should all be version 6.0.2800.1123 or higher. The only version 5.5 file that should still be in the Program Files\Outlook Express folder is 9xmig.dll. If you visit the Windows Update site are you offered any critical updates? You might also want to try downloading and running the free Belarc Advisor (http://www.belarc.com/free_download.html) as this may help identify a broken or missing update that could be causing the problem. -- Mike Maltby MS-MVP Jans wrote: I upgraded to IE/OE 6.0 about six months ago and everything has been fine. In my program files/ outlook express folder there are files and a few have 5.5 properties while the rest are 6.0. I am not sure where else to look for information.I looked at the instructions for reinstalling and it says outlook express should be in my windows component list in add/remove programs, but it is not there. It is only in the add/remove list. I cannot restore the system as my system restore was disabled. |
#10
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It appears that you have the v5.5 address book rather than that required
for use with OE 6. Not really surprising I guess since you reinstalled it from your Win Me media. I'm not certain how you are going to fix this other than by downloading the IE 6 SP1 stub again and reinstalling IE6 SP1. All that hopefully will need to download and install is the Address Book. You may need to choose custom install rather than default. -- Mike Maltby MS-MVP Jans wrote: OE has been fine until I turned my computer on Wednesday morning and it just didn't open and gave me that error. My system booted and looked like it said "updating configurations" but we did not do anything so something just went wrong. Anyhow, I checked my files. I have all the ones you mentioned. Wab.exe, wabfind.dll,wabimp.dll,and wabmig.exe are all 5.50. The rest are the correct 6.0. I also have some you didn't list, Csapi3t7.dll Versions 1.0.0.2415 (?), msoe.txt, and setup50.exe Version 6.0.2800.1106. I guess I will check on the updates and see where that takes me or can i somehow update the files to 6.0? |
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