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Illegal Operation
Our home PC's (Win98SE) is having all sorts of fits with the "Illegal
Operation" error. It seems every application that pops up at start up, gets this error and then shuts down (along with others). I noticed the windows security "KB891711" is running and am wondering if this has something to do with it. I tried to go into msconfig and shut KB89177 it down but it also gave me an illegal operation error, so I couldn't get in. Any help would be apprecaited. |
#2
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(1) Your symptom sounds worse than KB891711 would do, which really is a
"Fatal Exception", anyway. You may Ctrl-Alt-Del, & kill Kb891711 in that window. Then, try MSConfig again to uncheck it for the next reboot. (2) Is there a program name mentioned in the error message(s)? If there is a Details button, click it, & copy/post all you see but register contents. Can you boot to Safe Mode? Hold F5 as you boot, or hold CTRL for the Startup Menu, & select Safe Mode from that. If you can get there, then... "START, Run, MSConfig" & turn off the Startup Group, Config.sys & Autoexec.bat. (Note: when you later turn them back on, all items in them will get checked. So, note what may be unchecked first.) Can you boot to Normal Mode now? If so, there is some troubleshooting to do, using MSConfig... http://support.microsoft.com/default...b;en-us;281965 How to Troubleshoot Using the Msconfig Utility with Windows 98 (281965) - This article describes how to use the Microsoft System Configuration (Msconfig) utility to troubleshoot configuration errors in Windows 98 and Windows 98 Second Edition. BUT BE CAREFUL-- better not disable System.ini & Win.ini, because that can be trouble. Well, if you are sure of your Registry backups, actually those two can be recovered this way... (a) Boot to DOS. (Hold Ctrl for the Startup Menu, & select "Command Prompt Only".) (b) Scanreg /Restore (c) Ctrl-Alt Del to Windows. It will offer five dates. Choose the one of the last successful boot, to start. These backups are done at boot, not at shut down. This should be safe to do, if you haven't done anything to files in the mean time. This will not restore files other than those .ini's & the Registry. It only restores settings. (3) When did you last update defs & run a virus check? Here is how to do one from DOS... http://cquirke.mvps.org/9x/virtest.htm - formal scanning www.f-prot.com - free DOS-based av www.nod32.com - free DOS-based av evaluation www.sophos.com - free DOS-based av evaluation -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "clint h" clint h @discussions.microsoft.com wrote in message ... | Our home PC's (Win98SE) is having all sorts of fits with the "Illegal | Operation" error. It seems every application that pops up at start up, gets | this error and then shuts down (along with others). I noticed the windows | security "KB891711" is running and am wondering if this has something to do | with it. I tried to go into msconfig and shut KB89177 it down but it also | gave me an illegal operation error, so I couldn't get in. | | Any help would be apprecaited. |
#3
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OK, let me try this and I'll get back to you, thanks.
"PCR" wrote: (1) Your symptom sounds worse than KB891711 would do, which really is a "Fatal Exception", anyway. You may Ctrl-Alt-Del, & kill Kb891711 in that window. Then, try MSConfig again to uncheck it for the next reboot. (2) Is there a program name mentioned in the error message(s)? If there is a Details button, click it, & copy/post all you see but register contents. Can you boot to Safe Mode? Hold F5 as you boot, or hold CTRL for the Startup Menu, & select Safe Mode from that. If you can get there, then... "START, Run, MSConfig" & turn off the Startup Group, Config.sys & Autoexec.bat. (Note: when you later turn them back on, all items in them will get checked. So, note what may be unchecked first.) Can you boot to Normal Mode now? If so, there is some troubleshooting to do, using MSConfig... http://support.microsoft.com/default...b;en-us;281965 How to Troubleshoot Using the Msconfig Utility with Windows 98 (281965) - This article describes how to use the Microsoft System Configuration (Msconfig) utility to troubleshoot configuration errors in Windows 98 and Windows 98 Second Edition. BUT BE CAREFUL-- better not disable System.ini & Win.ini, because that can be trouble. Well, if you are sure of your Registry backups, actually those two can be recovered this way... (a) Boot to DOS. (Hold Ctrl for the Startup Menu, & select "Command Prompt Only".) (b) Scanreg /Restore (c) Ctrl-Alt Del to Windows. It will offer five dates. Choose the one of the last successful boot, to start. These backups are done at boot, not at shut down. This should be safe to do, if you haven't done anything to files in the mean time. This will not restore files other than those .ini's & the Registry. It only restores settings. (3) When did you last update defs & run a virus check? Here is how to do one from DOS... http://cquirke.mvps.org/9x/virtest.htm - formal scanning www.f-prot.com - free DOS-based av www.nod32.com - free DOS-based av evaluation www.sophos.com - free DOS-based av evaluation -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "clint h" clint h @discussions.microsoft.com wrote in message ... | Our home PC's (Win98SE) is having all sorts of fits with the "Illegal | Operation" error. It seems every application that pops up at start up, gets | this error and then shuts down (along with others). I noticed the windows | security "KB891711" is running and am wondering if this has something to do | with it. I tried to go into msconfig and shut KB89177 it down but it also | gave me an illegal operation error, so I couldn't get in. | | Any help would be apprecaited. |
#4
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You are welcome. Keep us informed.
-- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "clint" wrote in message ... | OK, let me try this and I'll get back to you, thanks. | | "PCR" wrote: ....snip |
#5
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As soon as it gets to the desktop this pops up; "This program has ....
"Explorer caused an invalid page fault in Kernel32.dll at 016f:bffco6af ...... I also am having no luck in getting into safe mode. Does this help any? Thanks, Clint "PCR" wrote: You are welcome. Keep us informed. -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "clint" wrote in message ... | OK, let me try this and I'll get back to you, thanks. | | "PCR" wrote: ....snip |
#6
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Explorer & IE are basically one & the same. Therefore, may as well try
this write-up, originally from a Gateway WEB site, which is a temporary reversion to an earlier version of IE... ONE THING: Do nothing more than stated here using Winfile, because, if you move a file with it, you will lose that file's LFN (Long File Name) in the destination. Desktop Icons and Taskbar Are Missing Affected Products: Software, System CDs Affected Operating Systems: Windows® 98 , Windows® 98 SE, Windows® Me ISSUE: After starting Microsoft® Windows® 98 or Windows Me, the taskbar is missing and there are no icons. When starting Windows, the taskbar may flash on for a brief second and then disappear. The only display visible is the background wallpaper and the mouse cursor. Pressing CTRL+ALT+DELETE brings up the Close Program dialog box, but selecting End Task on the items on the list may not have an effect. When the computer is started into Safe mode, the issue still occurs. Running Scanreg /Restore does not resolve the issue. There have been several reports that the issue occurred when restarting the computer after receiving a dialog box that displays "Virus/spyware found. Do you wish to remove?" or "Do you want to install Spyware Monitor?" The dialog box only has Yes or No selections, and selecting either can cause the issue. There is no X to close the dialog box, however pressing CTRL+ALT+DELETE to bring up the Close Program dialog box lists a "Remove found spyware?" entry, which can be end tasked. (1) Press CTRL+ALT+DELETE, & click Shut Down. (2) After the computer has been shut down, turn on the computer. Hold CTRL as you boot for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (3) At the Microsoft Windows Startup Menu, use the ARROW keys to select "Command Prompt Only", and then press the ENTER key. (4) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (5) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Explorer.exe". This is typically the third line in the file. (6) Edit the "Shell=Explorer.exe" line by deleting the "Explorer.exe" text and replacing it with "Winfile.exe". The line should list the following: Shell=Winfile.exe (7) To save the changes... (a) Press the ALT+F+X keys separately. A "Save File" requestor appears. (b) Press ENTER to save the changes and return to the command prompt. (TAB navigates the buttons of the requestor.) (8) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys. Once Windows has restarted, it starts into the Windows File Manager (Winfile.exe). (9) In the File Manager window, double-click "progra~1" in the left hand window to open the Program Files folder. (10) Double-click "intern~1" in the left hand window to open the Internet Explorer folder. (11) Double-click "setup" in the left hand window to open the Setup folder. (12) In the File Manager window, double-click "Setup.exe" in the right hand window to launch Internet Explorer setup. NOTE: If the setup folder is not available, Internet Explorer has not been updated and a previous version of Internet Explorer cannot be restored. You cannot use this method. Close "Winfile", shut down, & post back, or try the URL at the very bottom of this post, which is an over-install of IE. (13) In the Internet Explorer 6 and Internet Tools Setup window, click OK. (14) In the Setup Message dialog box, click Yes to restore the previous version of Internet Explorer. (15) Internet Explorer setup removes components. (16) In the Internet Explorer 6 and Internet Tools - Restart Windows dialog box, click Restart Windows. When the computer is restarting, hold CTRL for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (17) At the Microsoft Windows Startup Menu, use the ARROW keys to select Command prompt only, and then press ENTER. (18) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (19) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Winfile.exe". This is typically the third line in the file. (20) Edit the "Shell=Winfile.exe" line by deleting the "Winfile.exe" text and replacing it with "Explorer.exe". The line should list the following: Shell=Explorer.exe (21) To save the changes... (a) Press the ALT+F+X keys separately. A "Save File" requestor appears. (b) Press ENTER to save the changes and return to the command prompt. (TAB navigates the buttons of the requestor.) (22) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys (23) Windows starts to a blue screen, but will still be accessing the hard drive for a period of time. When finished, Windows is on the desktop with icons, but an older version of Internet Explorer is installed. You should update your antivirus software, and then perform Windows Update to install a new version of Internet Explorer again. http://support.microsoft.com/?kbid=249191 Blank Desktop or Illegal Operations Error Message After You Install Internet Explorer. This is a temporary reversion to an earlier IE, IF that option is present. http://support.microsoft.com/?kbid=293174 Over-Install IE in Progman. This is an over-install of IE. I have a detailed write-up for it, if you want. -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "clint" wrote in message ... | As soon as it gets to the desktop this pops up; "This program has .... | "Explorer caused an invalid page fault in Kernel32.dll at 016f:bffco6af | ..... | | I also am having no luck in getting into safe mode. | | Does this help any? | | Thanks, Clint | | "PCR" wrote: | | You are welcome. Keep us informed. | | -- | Thanks or Good Luck, | There may be humor in this post, and, | Naturally, you will not sue, | should things get worse after this, | PCR | | "clint" wrote in message | ... | | OK, let me try this and I'll get back to you, thanks. | | | | "PCR" wrote: | ....snip | | | |
#7
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Thanks, I was wondering if you could quickly explain what all of these steps
will try to do? I am not sure what all I will be changing so i wanted to understand it a little bit before i do them, thanks agian, "PCR" wrote: Explorer & IE are basically one & the same. Therefore, may as well try this write-up, originally from a Gateway WEB site, which is a temporary reversion to an earlier version of IE... ONE THING: Do nothing more than stated here using Winfile, because, if you move a file with it, you will lose that file's LFN (Long File Name) in the destination. Desktop Icons and Taskbar Are Missing Affected Products: Software, System CDs Affected Operating Systems: Windows® 98 , Windows® 98 SE, Windows® Me ISSUE: After starting Microsoft® Windows® 98 or Windows Me, the taskbar is missing and there are no icons. When starting Windows, the taskbar may flash on for a brief second and then disappear. The only display visible is the background wallpaper and the mouse cursor. Pressing CTRL+ALT+DELETE brings up the Close Program dialog box, but selecting End Task on the items on the list may not have an effect. When the computer is started into Safe mode, the issue still occurs. Running Scanreg /Restore does not resolve the issue. There have been several reports that the issue occurred when restarting the computer after receiving a dialog box that displays "Virus/spyware found. Do you wish to remove?" or "Do you want to install Spyware Monitor?" The dialog box only has Yes or No selections, and selecting either can cause the issue. There is no X to close the dialog box, however pressing CTRL+ALT+DELETE to bring up the Close Program dialog box lists a "Remove found spyware?" entry, which can be end tasked. (1) Press CTRL+ALT+DELETE, & click Shut Down. (2) After the computer has been shut down, turn on the computer. Hold CTRL as you boot for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (3) At the Microsoft Windows Startup Menu, use the ARROW keys to select "Command Prompt Only", and then press the ENTER key. (4) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (5) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Explorer.exe". This is typically the third line in the file. (6) Edit the "Shell=Explorer.exe" line by deleting the "Explorer.exe" text and replacing it with "Winfile.exe". The line should list the following: Shell=Winfile.exe (7) To save the changes... (a) Press the ALT+F+X keys separately. A "Save File" requestor appears. (b) Press ENTER to save the changes and return to the command prompt. (TAB navigates the buttons of the requestor.) (8) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys. Once Windows has restarted, it starts into the Windows File Manager (Winfile.exe). (9) In the File Manager window, double-click "progra~1" in the left hand window to open the Program Files folder. (10) Double-click "intern~1" in the left hand window to open the Internet Explorer folder. (11) Double-click "setup" in the left hand window to open the Setup folder. (12) In the File Manager window, double-click "Setup.exe" in the right hand window to launch Internet Explorer setup. NOTE: If the setup folder is not available, Internet Explorer has not been updated and a previous version of Internet Explorer cannot be restored. You cannot use this method. Close "Winfile", shut down, & post back, or try the URL at the very bottom of this post, which is an over-install of IE. (13) In the Internet Explorer 6 and Internet Tools Setup window, click OK. (14) In the Setup Message dialog box, click Yes to restore the previous version of Internet Explorer. (15) Internet Explorer setup removes components. (16) In the Internet Explorer 6 and Internet Tools - Restart Windows dialog box, click Restart Windows. When the computer is restarting, hold CTRL for the Startup Menu, or begin pressing the F8 key in one-second intervals. If you complete this step successfully, the Microsoft Windows Startup Menu is displayed. If no menu is displayed and Windows starts up normally, repeat this step. (17) At the Microsoft Windows Startup Menu, use the ARROW keys to select Command prompt only, and then press ENTER. (18) At the command prompt, type: EDIT C:\Windows\System.ini Press ENTER. (19) In the C:\Windows\SYSTEM.INI file, locate the line of text under the [boot] section that lists "Shell=Winfile.exe". This is typically the third line in the file. (20) Edit the "Shell=Winfile.exe" line by deleting the "Winfile.exe" text and replacing it with "Explorer.exe". The line should list the following: Shell=Explorer.exe (21) To save the changes... (a) Press the ALT+F+X keys separately. A "Save File" requestor appears. (b) Press ENTER to save the changes and return to the command prompt. (TAB navigates the buttons of the requestor.) (22) At the command prompt, restart the computer by pressing the CTRL+ALT+DELETE keys (23) Windows starts to a blue screen, but will still be accessing the hard drive for a period of time. When finished, Windows is on the desktop with icons, but an older version of Internet Explorer is installed. You should update your antivirus software, and then perform Windows Update to install a new version of Internet Explorer again. http://support.microsoft.com/?kbid=249191 Blank Desktop or Illegal Operations Error Message After You Install Internet Explorer. This is a temporary reversion to an earlier IE, IF that option is present. http://support.microsoft.com/?kbid=293174 Over-Install IE in Progman. This is an over-install of IE. I have a detailed write-up for it, if you want. -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "clint" wrote in message ... | As soon as it gets to the desktop this pops up; "This program has .... | "Explorer caused an invalid page fault in Kernel32.dll at 016f:bffco6af | ..... | | I also am having no luck in getting into safe mode. | | Does this help any? | | Thanks, Clint | | "PCR" wrote: | | You are welcome. Keep us informed. | | -- | Thanks or Good Luck, | There may be humor in this post, and, | Naturally, you will not sue, | should things get worse after this, | PCR | | "clint" wrote in message | ... | | OK, let me try this and I'll get back to you, thanks. | | | | "PCR" wrote: | ....snip | | | |
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