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USB driver problem with Win98SE
Dear Gary, Thanks for all your help. Sorry about the delay in
responding. I had a retreat, and then a family emergency, which has delayed everything.. My mother board has 2 USB1 ports. I have an Adeptec pci card with 5 USB2 ports; all have worked before. The printer was connected to a USB2 port. I still haven't deleted all USB ports in Safe Mode and tried reinstalling them. I went to the site you mentioned, but I do not get the error messages it shows. I also went to this site: http://h10025.www1.hp.com/ewfrf/wc/d...me=c000164 41 I tried solution 3, but it didn't work either. I did have over 1000 files of the form hpz*.* left behind by the installation, which I deleted before reinstalling. I used Windows explorer to look at the CD, and the driver folders are there with files inside them. I also tried not doing the USB connection during installation, but waiting for the next boot. Windows told me it had detected new hardware, named it correctly, said it was building a driver database, and still said it couldn't find the driver. The only other thing I tried was to look in the registry for the product ID code. HP at one time told me to delete that key if it were there after removal. It wasn't. After installation the key was PID_c202. HP's web site tells me the key should be PID_c102. I don't know if that matters, and I did not try to edit it. The HP help desk gave me a key for the wrong printer entirely. "Gary S. Terhune" wrote in message ... Clicked Send too soon. Here's the link: http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en TinyURL=http://tinyurl.com/k3qmg -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... Never mind, I decided to go back to the beginning and review your case. Is this the problem you're having? Read it through, OK? There is a special section for Win98. -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... My *personal* preference would be to remove ALL of the USB stuff (in Safe Mode) and then restart to reinstall. I wouldn't feel sure that things were configured properly. Devices that are dependent upon other devices (USB hub dependent on USB controller, peripheral dependent on USB hub, or, drive dependent on controller), it's best to reinstall the "child" device(s) after the "parent" device. This is in case the configuration of the parent device was changed, which often requires a change in the configuration of the child. Just exactly what is the topology of your USB? By that I mean exactly what hardware do you have on the system? How many, if any, USB ports are onboard (part of the motherboard, not a plugged in card?) Vice-versa, how many are removable cards? Are some only USB1, with your USB2 added on, probably as a card? I ask all this because it might be possible to do some extra testing to narrow down the problem. Like, have you tried the printer in a USB2 port? -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Thanks for your prompt reply, Gary. I hope this is not an annoying duplicate. Yes, I did boot to safe mode to look at the device manager.When you say delete all USB items and devices, do you include host controllers? Do I need to do that from safe mode as well? There was also a USB2 device, which showed only my PDA connection that works. Do I include that, too. If I delete everything, that includes my DSL modem, which is connected to a USB port rather than an ethernet card. I sure hope it reinstalls. Thanks again. Don Eagle ----- Original Message ----- From: "Gary S. Terhune" Newsgroups: microsoft.public.win98.printing Sent: Monday, September 18, 2006 9:56 PM Subject: USB driver problem with Win98SE I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle "Gary S. Terhune" wrote in message ... I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle |
#12
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USB driver problem with Win98SE
Will take some time, perhaps another day, for me to refamiliarize myself
with this case and to add your new info to the mix, do a new search for possible answers, etc. Please be patient. I won't lose you. -- Gary S. Terhune MS-MVP Shell/User http://grystmill.com/articles/cleanboot.htm http://grystmill.com/articles/security.htm "Don Eagle" wrote in message ... Dear Gary, Thanks for all your help. Sorry about the delay in responding. I had a retreat, and then a family emergency, which has delayed everything.. My mother board has 2 USB1 ports. I have an Adeptec pci card with 5 USB2 ports; all have worked before. The printer was connected to a USB2 port. I still haven't deleted all USB ports in Safe Mode and tried reinstalling them. I went to the site you mentioned, but I do not get the error messages it shows. I also went to this site: http://h10025.www1.hp.com/ewfrf/wc/d...me=c000164 41 I tried solution 3, but it didn't work either. I did have over 1000 files of the form hpz*.* left behind by the installation, which I deleted before reinstalling. I used Windows explorer to look at the CD, and the driver folders are there with files inside them. I also tried not doing the USB connection during installation, but waiting for the next boot. Windows told me it had detected new hardware, named it correctly, said it was building a driver database, and still said it couldn't find the driver. The only other thing I tried was to look in the registry for the product ID code. HP at one time told me to delete that key if it were there after removal. It wasn't. After installation the key was PID_c202. HP's web site tells me the key should be PID_c102. I don't know if that matters, and I did not try to edit it. The HP help desk gave me a key for the wrong printer entirely. "Gary S. Terhune" wrote in message ... Clicked Send too soon. Here's the link: http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en TinyURL=http://tinyurl.com/k3qmg -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... Never mind, I decided to go back to the beginning and review your case. Is this the problem you're having? Read it through, OK? There is a special section for Win98. -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... My *personal* preference would be to remove ALL of the USB stuff (in Safe Mode) and then restart to reinstall. I wouldn't feel sure that things were configured properly. Devices that are dependent upon other devices (USB hub dependent on USB controller, peripheral dependent on USB hub, or, drive dependent on controller), it's best to reinstall the "child" device(s) after the "parent" device. This is in case the configuration of the parent device was changed, which often requires a change in the configuration of the child. Just exactly what is the topology of your USB? By that I mean exactly what hardware do you have on the system? How many, if any, USB ports are onboard (part of the motherboard, not a plugged in card?) Vice-versa, how many are removable cards? Are some only USB1, with your USB2 added on, probably as a card? I ask all this because it might be possible to do some extra testing to narrow down the problem. Like, have you tried the printer in a USB2 port? -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Thanks for your prompt reply, Gary. I hope this is not an annoying duplicate. Yes, I did boot to safe mode to look at the device manager.When you say delete all USB items and devices, do you include host controllers? Do I need to do that from safe mode as well? There was also a USB2 device, which showed only my PDA connection that works. Do I include that, too. If I delete everything, that includes my DSL modem, which is connected to a USB port rather than an ethernet card. I sure hope it reinstalls. Thanks again. Don Eagle ----- Original Message ----- From: "Gary S. Terhune" Newsgroups: microsoft.public.win98.printing Sent: Monday, September 18, 2006 9:56 PM Subject: USB driver problem with Win98SE I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle "Gary S. Terhune" wrote in message ... I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle |
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USB driver problem with Win98SE
First, I'm very sorry for the delay. I did, indeed, lose you for a couple of
days. Too many things going on. Anyway, Wow!, you appear to have gone through it all. I don't *think* the ID code would make a difference, but it couldn't hurt to try changing it. If it doesn't help, change it back. So, we're certain that when you're asked for drivers files you are browsing to the actual folder that contains them on the CD? Not just pointing at the root of the CD? The requested files show up in the box when you locate the correct folder? I guess all I can think of is to do that full rebuild of the USB tree in DM, followed by another search for remnant files. Beyond that, I don't know what to say. I'd probably do a few searches in the Registry, one of those things where I'll know it when I see it. But unless you've got some experience, it's hard to know what you're looking at. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Dear Gary, Thanks for all your help. Sorry about the delay in responding. I had a retreat, and then a family emergency, which has delayed everything.. My mother board has 2 USB1 ports. I have an Adeptec pci card with 5 USB2 ports; all have worked before. The printer was connected to a USB2 port. I still haven't deleted all USB ports in Safe Mode and tried reinstalling them. I went to the site you mentioned, but I do not get the error messages it shows. I also went to this site: http://h10025.www1.hp.com/ewfrf/wc/d...me=c000164 41 I tried solution 3, but it didn't work either. I did have over 1000 files of the form hpz*.* left behind by the installation, which I deleted before reinstalling. I used Windows explorer to look at the CD, and the driver folders are there with files inside them. I also tried not doing the USB connection during installation, but waiting for the next boot. Windows told me it had detected new hardware, named it correctly, said it was building a driver database, and still said it couldn't find the driver. The only other thing I tried was to look in the registry for the product ID code. HP at one time told me to delete that key if it were there after removal. It wasn't. After installation the key was PID_c202. HP's web site tells me the key should be PID_c102. I don't know if that matters, and I did not try to edit it. The HP help desk gave me a key for the wrong printer entirely. "Gary S. Terhune" wrote in message ... Clicked Send too soon. Here's the link: http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en TinyURL=http://tinyurl.com/k3qmg -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... Never mind, I decided to go back to the beginning and review your case. Is this the problem you're having? Read it through, OK? There is a special section for Win98. -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... My *personal* preference would be to remove ALL of the USB stuff (in Safe Mode) and then restart to reinstall. I wouldn't feel sure that things were configured properly. Devices that are dependent upon other devices (USB hub dependent on USB controller, peripheral dependent on USB hub, or, drive dependent on controller), it's best to reinstall the "child" device(s) after the "parent" device. This is in case the configuration of the parent device was changed, which often requires a change in the configuration of the child. Just exactly what is the topology of your USB? By that I mean exactly what hardware do you have on the system? How many, if any, USB ports are onboard (part of the motherboard, not a plugged in card?) Vice-versa, how many are removable cards? Are some only USB1, with your USB2 added on, probably as a card? I ask all this because it might be possible to do some extra testing to narrow down the problem. Like, have you tried the printer in a USB2 port? -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Thanks for your prompt reply, Gary. I hope this is not an annoying duplicate. Yes, I did boot to safe mode to look at the device manager.When you say delete all USB items and devices, do you include host controllers? Do I need to do that from safe mode as well? There was also a USB2 device, which showed only my PDA connection that works. Do I include that, too. If I delete everything, that includes my DSL modem, which is connected to a USB port rather than an ethernet card. I sure hope it reinstalls. Thanks again. Don Eagle ----- Original Message ----- From: "Gary S. Terhune" Newsgroups: microsoft.public.win98.printing Sent: Monday, September 18, 2006 9:56 PM Subject: USB driver problem with Win98SE I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle "Gary S. Terhune" wrote in message ... I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle |
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USB driver problem with Win98SE
Gary, you have nothing to be sorry about. You are doing me a favor by
helping. Besides, it takes me longer to respond than you, although this is my second attempt. The first was lost. I tried asking for the drivers both from the root directory and the folder in which they reside; Neither worked. I did edit the registry key, but that was ignored. The software just put its own key in the registry. I don't have enough experience to do serious registry manipulation. When it put in its own key, I had disabled all items in the start-up menu, installed the software without connecting to the printer, edited the registry, then rebooted after connecting the printer. I got the same story as before. New hardware detected, correctly named, driver database built, but driver not found. I have spent enough time on this now that even my wife says it is time to buy a new computer. So that is what I have done. I have ordered a new system that should be ready by the time I get back to town next week. Maybe XP Home will work better with the HP 8250. Thanks again for all your help. Don "Gary S. Terhune" wrote in message ... First, I'm very sorry for the delay. I did, indeed, lose you for a couple of days. Too many things going on. Anyway, Wow!, you appear to have gone through it all. I don't *think* the ID code would make a difference, but it couldn't hurt to try changing it. If it doesn't help, change it back. So, we're certain that when you're asked for drivers files you are browsing to the actual folder that contains them on the CD? Not just pointing at the root of the CD? The requested files show up in the box when you locate the correct folder? I guess all I can think of is to do that full rebuild of the USB tree in DM, followed by another search for remnant files. Beyond that, I don't know what to say. I'd probably do a few searches in the Registry, one of those things where I'll know it when I see it. But unless you've got some experience, it's hard to know what you're looking at. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Dear Gary, Thanks for all your help. Sorry about the delay in responding. I had a retreat, and then a family emergency, which has delayed everything.. My mother board has 2 USB1 ports. I have an Adeptec pci card with 5 USB2 ports; all have worked before. The printer was connected to a USB2 port. I still haven't deleted all USB ports in Safe Mode and tried reinstalling them. I went to the site you mentioned, but I do not get the error messages it shows. I also went to this site: http://h10025.www1.hp.com/ewfrf/wc/d...me=c000164 41 I tried solution 3, but it didn't work either. I did have over 1000 files of the form hpz*.* left behind by the installation, which I deleted before reinstalling. I used Windows explorer to look at the CD, and the driver folders are there with files inside them. I also tried not doing the USB connection during installation, but waiting for the next boot. Windows told me it had detected new hardware, named it correctly, said it was building a driver database, and still said it couldn't find the driver. The only other thing I tried was to look in the registry for the product ID code. HP at one time told me to delete that key if it were there after removal. It wasn't. After installation the key was PID_c202. HP's web site tells me the key should be PID_c102. I don't know if that matters, and I did not try to edit it. The HP help desk gave me a key for the wrong printer entirely. "Gary S. Terhune" wrote in message ... Clicked Send too soon. Here's the link: http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en TinyURL=http://tinyurl.com/k3qmg -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... Never mind, I decided to go back to the beginning and review your case. Is this the problem you're having? Read it through, OK? There is a special section for Win98. -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... My *personal* preference would be to remove ALL of the USB stuff (in Safe Mode) and then restart to reinstall. I wouldn't feel sure that things were configured properly. Devices that are dependent upon other devices (USB hub dependent on USB controller, peripheral dependent on USB hub, or, drive dependent on controller), it's best to reinstall the "child" device(s) after the "parent" device. This is in case the configuration of the parent device was changed, which often requires a change in the configuration of the child. Just exactly what is the topology of your USB? By that I mean exactly what hardware do you have on the system? How many, if any, USB ports are onboard (part of the motherboard, not a plugged in card?) Vice-versa, how many are removable cards? Are some only USB1, with your USB2 added on, probably as a card? I ask all this because it might be possible to do some extra testing to narrow down the problem. Like, have you tried the printer in a USB2 port? -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Thanks for your prompt reply, Gary. I hope this is not an annoying duplicate. Yes, I did boot to safe mode to look at the device manager.When you say delete all USB items and devices, do you include host controllers? Do I need to do that from safe mode as well? There was also a USB2 device, which showed only my PDA connection that works. Do I include that, too. If I delete everything, that includes my DSL modem, which is connected to a USB port rather than an ethernet card. I sure hope it reinstalls. Thanks again. Don Eagle ----- Original Message ----- From: "Gary S. Terhune" Newsgroups: microsoft.public.win98.printing Sent: Monday, September 18, 2006 9:56 PM Subject: USB driver problem with Win98SE I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle "Gary S. Terhune" wrote in message ... I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle |
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USB driver problem with Win98SE
Ahh, well... We all need a good reason for getting a new computer, right?
-- Gary S. Terhune MS MVP Shell/User http://grystmill.com/articles/cleanboot.htm http://grystmill.com/articles/security.htm "Don Eagle" wrote in message ... Gary, you have nothing to be sorry about. You are doing me a favor by helping. Besides, it takes me longer to respond than you, although this is my second attempt. The first was lost. I tried asking for the drivers both from the root directory and the folder in which they reside; Neither worked. I did edit the registry key, but that was ignored. The software just put its own key in the registry. I don't have enough experience to do serious registry manipulation. When it put in its own key, I had disabled all items in the start-up menu, installed the software without connecting to the printer, edited the registry, then rebooted after connecting the printer. I got the same story as before. New hardware detected, correctly named, driver database built, but driver not found. I have spent enough time on this now that even my wife says it is time to buy a new computer. So that is what I have done. I have ordered a new system that should be ready by the time I get back to town next week. Maybe XP Home will work better with the HP 8250. Thanks again for all your help. Don "Gary S. Terhune" wrote in message ... First, I'm very sorry for the delay. I did, indeed, lose you for a couple of days. Too many things going on. Anyway, Wow!, you appear to have gone through it all. I don't *think* the ID code would make a difference, but it couldn't hurt to try changing it. If it doesn't help, change it back. So, we're certain that when you're asked for drivers files you are browsing to the actual folder that contains them on the CD? Not just pointing at the root of the CD? The requested files show up in the box when you locate the correct folder? I guess all I can think of is to do that full rebuild of the USB tree in DM, followed by another search for remnant files. Beyond that, I don't know what to say. I'd probably do a few searches in the Registry, one of those things where I'll know it when I see it. But unless you've got some experience, it's hard to know what you're looking at. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Dear Gary, Thanks for all your help. Sorry about the delay in responding. I had a retreat, and then a family emergency, which has delayed everything.. My mother board has 2 USB1 ports. I have an Adeptec pci card with 5 USB2 ports; all have worked before. The printer was connected to a USB2 port. I still haven't deleted all USB ports in Safe Mode and tried reinstalling them. I went to the site you mentioned, but I do not get the error messages it shows. I also went to this site: http://h10025.www1.hp.com/ewfrf/wc/d...me=c000164 41 I tried solution 3, but it didn't work either. I did have over 1000 files of the form hpz*.* left behind by the installation, which I deleted before reinstalling. I used Windows explorer to look at the CD, and the driver folders are there with files inside them. I also tried not doing the USB connection during installation, but waiting for the next boot. Windows told me it had detected new hardware, named it correctly, said it was building a driver database, and still said it couldn't find the driver. The only other thing I tried was to look in the registry for the product ID code. HP at one time told me to delete that key if it were there after removal. It wasn't. After installation the key was PID_c202. HP's web site tells me the key should be PID_c102. I don't know if that matters, and I did not try to edit it. The HP help desk gave me a key for the wrong printer entirely. "Gary S. Terhune" wrote in message ... Clicked Send too soon. Here's the link: http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en TinyURL=http://tinyurl.com/k3qmg -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... Never mind, I decided to go back to the beginning and review your case. Is this the problem you're having? Read it through, OK? There is a special section for Win98. -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... My *personal* preference would be to remove ALL of the USB stuff (in Safe Mode) and then restart to reinstall. I wouldn't feel sure that things were configured properly. Devices that are dependent upon other devices (USB hub dependent on USB controller, peripheral dependent on USB hub, or, drive dependent on controller), it's best to reinstall the "child" device(s) after the "parent" device. This is in case the configuration of the parent device was changed, which often requires a change in the configuration of the child. Just exactly what is the topology of your USB? By that I mean exactly what hardware do you have on the system? How many, if any, USB ports are onboard (part of the motherboard, not a plugged in card?) Vice-versa, how many are removable cards? Are some only USB1, with your USB2 added on, probably as a card? I ask all this because it might be possible to do some extra testing to narrow down the problem. Like, have you tried the printer in a USB2 port? -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Thanks for your prompt reply, Gary. I hope this is not an annoying duplicate. Yes, I did boot to safe mode to look at the device manager.When you say delete all USB items and devices, do you include host controllers? Do I need to do that from safe mode as well? There was also a USB2 device, which showed only my PDA connection that works. Do I include that, too. If I delete everything, that includes my DSL modem, which is connected to a USB port rather than an ethernet card. I sure hope it reinstalls. Thanks again. Don Eagle ----- Original Message ----- From: "Gary S. Terhune" Newsgroups: microsoft.public.win98.printing Sent: Monday, September 18, 2006 9:56 PM Subject: USB driver problem with Win98SE I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle "Gary S. Terhune" wrote in message ... I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle |
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USB driver problem with Win98SE
Just as a coda to the above: The printer installed without incident under
XP on the new machine. Don "Gary S. Terhune" wrote in message ... Ahh, well... We all need a good reason for getting a new computer, right? -- Gary S. Terhune MS MVP Shell/User http://grystmill.com/articles/cleanboot.htm http://grystmill.com/articles/security.htm "Don Eagle" wrote in message ... Gary, you have nothing to be sorry about. You are doing me a favor by helping. Besides, it takes me longer to respond than you, although this is my second attempt. The first was lost. I tried asking for the drivers both from the root directory and the folder in which they reside; Neither worked. I did edit the registry key, but that was ignored. The software just put its own key in the registry. I don't have enough experience to do serious registry manipulation. When it put in its own key, I had disabled all items in the start-up menu, installed the software without connecting to the printer, edited the registry, then rebooted after connecting the printer. I got the same story as before. New hardware detected, correctly named, driver database built, but driver not found. I have spent enough time on this now that even my wife says it is time to buy a new computer. So that is what I have done. I have ordered a new system that should be ready by the time I get back to town next week. Maybe XP Home will work better with the HP 8250. Thanks again for all your help. Don "Gary S. Terhune" wrote in message ... First, I'm very sorry for the delay. I did, indeed, lose you for a couple of days. Too many things going on. Anyway, Wow!, you appear to have gone through it all. I don't *think* the ID code would make a difference, but it couldn't hurt to try changing it. If it doesn't help, change it back. So, we're certain that when you're asked for drivers files you are browsing to the actual folder that contains them on the CD? Not just pointing at the root of the CD? The requested files show up in the box when you locate the correct folder? I guess all I can think of is to do that full rebuild of the USB tree in DM, followed by another search for remnant files. Beyond that, I don't know what to say. I'd probably do a few searches in the Registry, one of those things where I'll know it when I see it. But unless you've got some experience, it's hard to know what you're looking at. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Dear Gary, Thanks for all your help. Sorry about the delay in responding. I had a retreat, and then a family emergency, which has delayed everything.. My mother board has 2 USB1 ports. I have an Adeptec pci card with 5 USB2 ports; all have worked before. The printer was connected to a USB2 port. I still haven't deleted all USB ports in Safe Mode and tried reinstalling them. I went to the site you mentioned, but I do not get the error messages it shows. I also went to this site: http://h10025.www1.hp.com/ewfrf/wc/d...me=c000164 41 I tried solution 3, but it didn't work either. I did have over 1000 files of the form hpz*.* left behind by the installation, which I deleted before reinstalling. I used Windows explorer to look at the CD, and the driver folders are there with files inside them. I also tried not doing the USB connection during installation, but waiting for the next boot. Windows told me it had detected new hardware, named it correctly, said it was building a driver database, and still said it couldn't find the driver. The only other thing I tried was to look in the registry for the product ID code. HP at one time told me to delete that key if it were there after removal. It wasn't. After installation the key was PID_c202. HP's web site tells me the key should be PID_c102. I don't know if that matters, and I did not try to edit it. The HP help desk gave me a key for the wrong printer entirely. "Gary S. Terhune" wrote in message ... Clicked Send too soon. Here's the link: http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en TinyURL=http://tinyurl.com/k3qmg -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... Never mind, I decided to go back to the beginning and review your case. Is this the problem you're having? Read it through, OK? There is a special section for Win98. -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... My *personal* preference would be to remove ALL of the USB stuff (in Safe Mode) and then restart to reinstall. I wouldn't feel sure that things were configured properly. Devices that are dependent upon other devices (USB hub dependent on USB controller, peripheral dependent on USB hub, or, drive dependent on controller), it's best to reinstall the "child" device(s) after the "parent" device. This is in case the configuration of the parent device was changed, which often requires a change in the configuration of the child. Just exactly what is the topology of your USB? By that I mean exactly what hardware do you have on the system? How many, if any, USB ports are onboard (part of the motherboard, not a plugged in card?) Vice-versa, how many are removable cards? Are some only USB1, with your USB2 added on, probably as a card? I ask all this because it might be possible to do some extra testing to narrow down the problem. Like, have you tried the printer in a USB2 port? -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Thanks for your prompt reply, Gary. I hope this is not an annoying duplicate. Yes, I did boot to safe mode to look at the device manager.When you say delete all USB items and devices, do you include host controllers? Do I need to do that from safe mode as well? There was also a USB2 device, which showed only my PDA connection that works. Do I include that, too. If I delete everything, that includes my DSL modem, which is connected to a USB port rather than an ethernet card. I sure hope it reinstalls. Thanks again. Don Eagle ----- Original Message ----- From: "Gary S. Terhune" Newsgroups: microsoft.public.win98.printing Sent: Monday, September 18, 2006 9:56 PM Subject: USB driver problem with Win98SE I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle "Gary S. Terhune" wrote in message ... I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle |
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USB driver problem with Win98SE
Thanks for the update! Have fun with your new machine, s.
-- Gary S. Terhune MS-MVP Shell/User http://grystmill.com/articles/cleanboot.htm http://grystmill.com/articles/security.htm "Donald Eagle" wrote in message ... Just as a coda to the above: The printer installed without incident under XP on the new machine. Don "Gary S. Terhune" wrote in message ... Ahh, well... We all need a good reason for getting a new computer, right? -- Gary S. Terhune MS MVP Shell/User http://grystmill.com/articles/cleanboot.htm http://grystmill.com/articles/security.htm "Don Eagle" wrote in message ... Gary, you have nothing to be sorry about. You are doing me a favor by helping. Besides, it takes me longer to respond than you, although this is my second attempt. The first was lost. I tried asking for the drivers both from the root directory and the folder in which they reside; Neither worked. I did edit the registry key, but that was ignored. The software just put its own key in the registry. I don't have enough experience to do serious registry manipulation. When it put in its own key, I had disabled all items in the start-up menu, installed the software without connecting to the printer, edited the registry, then rebooted after connecting the printer. I got the same story as before. New hardware detected, correctly named, driver database built, but driver not found. I have spent enough time on this now that even my wife says it is time to buy a new computer. So that is what I have done. I have ordered a new system that should be ready by the time I get back to town next week. Maybe XP Home will work better with the HP 8250. Thanks again for all your help. Don "Gary S. Terhune" wrote in message ... First, I'm very sorry for the delay. I did, indeed, lose you for a couple of days. Too many things going on. Anyway, Wow!, you appear to have gone through it all. I don't *think* the ID code would make a difference, but it couldn't hurt to try changing it. If it doesn't help, change it back. So, we're certain that when you're asked for drivers files you are browsing to the actual folder that contains them on the CD? Not just pointing at the root of the CD? The requested files show up in the box when you locate the correct folder? I guess all I can think of is to do that full rebuild of the USB tree in DM, followed by another search for remnant files. Beyond that, I don't know what to say. I'd probably do a few searches in the Registry, one of those things where I'll know it when I see it. But unless you've got some experience, it's hard to know what you're looking at. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Dear Gary, Thanks for all your help. Sorry about the delay in responding. I had a retreat, and then a family emergency, which has delayed everything.. My mother board has 2 USB1 ports. I have an Adeptec pci card with 5 USB2 ports; all have worked before. The printer was connected to a USB2 port. I still haven't deleted all USB ports in Safe Mode and tried reinstalling them. I went to the site you mentioned, but I do not get the error messages it shows. I also went to this site: http://h10025.www1.hp.com/ewfrf/wc/d...me=c000164 41 I tried solution 3, but it didn't work either. I did have over 1000 files of the form hpz*.* left behind by the installation, which I deleted before reinstalling. I used Windows explorer to look at the CD, and the driver folders are there with files inside them. I also tried not doing the USB connection during installation, but waiting for the next boot. Windows told me it had detected new hardware, named it correctly, said it was building a driver database, and still said it couldn't find the driver. The only other thing I tried was to look in the registry for the product ID code. HP at one time told me to delete that key if it were there after removal. It wasn't. After installation the key was PID_c202. HP's web site tells me the key should be PID_c102. I don't know if that matters, and I did not try to edit it. The HP help desk gave me a key for the wrong printer entirely. "Gary S. Terhune" wrote in message ... Clicked Send too soon. Here's the link: http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en TinyURL=http://tinyurl.com/k3qmg -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... Never mind, I decided to go back to the beginning and review your case. Is this the problem you're having? Read it through, OK? There is a special section for Win98. -- Gary S. Terhune MS MVP Shell/User "Gary S. Terhune" wrote in message news:... My *personal* preference would be to remove ALL of the USB stuff (in Safe Mode) and then restart to reinstall. I wouldn't feel sure that things were configured properly. Devices that are dependent upon other devices (USB hub dependent on USB controller, peripheral dependent on USB hub, or, drive dependent on controller), it's best to reinstall the "child" device(s) after the "parent" device. This is in case the configuration of the parent device was changed, which often requires a change in the configuration of the child. Just exactly what is the topology of your USB? By that I mean exactly what hardware do you have on the system? How many, if any, USB ports are onboard (part of the motherboard, not a plugged in card?) Vice-versa, how many are removable cards? Are some only USB1, with your USB2 added on, probably as a card? I ask all this because it might be possible to do some extra testing to narrow down the problem. Like, have you tried the printer in a USB2 port? -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... Thanks for your prompt reply, Gary. I hope this is not an annoying duplicate. Yes, I did boot to safe mode to look at the device manager.When you say delete all USB items and devices, do you include host controllers? Do I need to do that from safe mode as well? There was also a USB2 device, which showed only my PDA connection that works. Do I include that, too. If I delete everything, that includes my DSL modem, which is connected to a USB port rather than an ethernet card. I sure hope it reinstalls. Thanks again. Don Eagle ----- Original Message ----- From: "Gary S. Terhune" Newsgroups: microsoft.public.win98.printing Sent: Monday, September 18, 2006 9:56 PM Subject: USB driver problem with Win98SE I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle "Gary S. Terhune" wrote in message ... I'd not bother to delete the ENUM key or any part thereof unless it's the whole thing. The primary reason for doing so in the first place is that certain items can't be removed in Device manager -- they can only be gotten rid of (and thus reinstalled) by deleting them in the Registry. What I *would* do is to delete *all* USB items and any devices connected to USB, then reboot and let Windows reinstall (remember to not connect the printer at this time.) More importantly: Have you taken a look at Device Manager in Safe Mode, as I suggested? Honestly, this is an important step in trouble-shooting this kind of issue. Garbage that gets left in the ENUM key does not show up in Normal Mode, only in Safe Mode. The only devices that show up in Normal Mode are those that got loaded or detected during the current startup (Unknown and Problem devices included.) Safe Mode shows ALL of the ENUM key items. You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during startup, which chould cause a Startup Menu to appear. -- Gary S. Terhune MS-MVP Shell/User "Don Eagle" wrote in message ... Thanks to both you, Gary, and Mary Sauer for replying. The link Mary posted refers me to delete 2 files that are not on my computer. I think they are probably part of WinME. The link says Microsoft no longer supports Win98SE and refers me to HP, which so far has not helped. Gary, I did wait until prompted before connecting the USB cable. I booted to safe mode and looked at the USB hardware list. There were two copies each of 2 host controllers, which I left alone. There were 4 entries of "USB root hub" that I deleted. There were some single entries, but they appeared to relate to accessories that are connected to the computer. I did not delete them. When I rebooted to the normal mode, the 4 USB root hubs were re-installed. However, the same error ocurred when I tried to install the HP printer. A device driver could not be found on either the hard drive or the software CD. Thanks for trying. If you have any other suggestions, please let me know. I'm not sure I have the knowledge to get the video to install properly if I delete the entire enum key in the registry. What would happen if I delete only the USB key within ENUM? Don Eagle "Gary S. Terhune" wrote in message ... Did you follow instructions precisely and wait until prompted to connect the USB cable? If Windows detects the hardware before the installer is ready for it, that will frequently cause the installation to fail. What I would do, just to make sure, is to uninstall the software using Add/Remove Programs, disconnect the printer, remove any mention of the printer in Device Manager, then reboot. Now run the installation again. If that fails, then the suggestion to rebuild the USB tree is also a decent one and not likely to cause problems. Yes, there's always the chance, but... Another thing you might check is Device Manager in Safe Mode. See if there aren't a lot of duplicated items or items listed that are no longer part of your system. The legitimate duplications are due to two pieces of hardware actually being identical -- two hard drives of the same type, for instance, or multiple USB host controllers. You can ignore those, but it's common in Windows to see garbage items in Safe Mode DM that you can't see in Normal Mode, and that garbage can cause problems. Remedies include selectively removing duplicated items -- all of them, since you don't know which is your currently configured entry, including child devices in many cases -- and then restarting to have Windows redetect and reinstall. Or, if the garbage is rampant, the entire ENUM key in the Registry HKLM branch can be deleted, causing Windows to rebuild the hardware profile from scratch. The trickiest part of that can be getting video to properly install. If you want comment on the state of your Safe Mode Device Manager, post back with a list of *only* the duplications, they're names and how many of each. Only you can know what entries are obsolete, representing devices that are no longer present. -- Gary S. Terhune MS MVP Shell/User "Don Eagle" wrote in message ... I recently bought an HP Photosmart 8250. After disabling my AV and firewall, I tried to install it. Software installs to the point where I am instructed to connect the printer to the USB port. Message "Building driver information database appears". HP software says "device detected", "waiting for setup to finish". However, Windows says it cannot find the driver on either my hard drive or the HP CD. Eventually, HP software says "Setup failed to complete". If I let the software finish, it appears, but the hardware device manager lists the printer as "Other Device" and has the yellow ?. The 8250 does not appear as a printer. Uninstalling and retrying did not help. I asked HP for a driver, and they referred me to a 180MB download which just duplicates the software on the CD, and has the same problem. Now they want me to delete all USB ports from the device manager, and re-detect and reinstall them. I am very reluctant to do that for fear of losing all the rest of my peripherals. One other thing: If I click on "Add a printer" or add hardware in the Control Panel, I get a "RUNDLL32 has performed an illegal operation and will be shut down" I don't know if that is related to the printer installation problem or not. My USB2 hub is an Adaptec card which works fine with my other peripherals. Help would be greatly appreciated. Don Eagle |
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