constant "work offline" messages; and can't delete files

Whenever I turn on my computer, before it even fully boots
up, I am getting a message saying "work offline. No
connection to the Internet is currently available. to view
Internet content that has been saved on your computer,
click work offline." This "work offline" message keeps
popping up every few seconds or minutes, no matter how many
times I delete it. Obviously, some program is trying to
dial into the internet whenever I have my computer on. How
can I find out what the program is and how can I delete it?
It's probably some sort of adware, but I've run adaware and
it has deleted regkeys and files, but then as soon as I
reboot, the same regkeys keep popping up, and there are two
files that it can't delete and I can't manually delete.
They a
C:\windows\system\sfrapi.dll (when try to delete that one
manually, I get a message saying "cannot deleted SfRAPI;
the specified file is being used by Windows."

The other is c:\windows\system\cqgwiz.dll. When I try
deleting that file manually, I get a message saying "cannot
delete CqGWIZ: access denied Make sure the disk is not
full or write protected and that the file is not currently
in use."

Please help! Thank you

In IE6, click on Tools/Options/Connections, and make sure that the "Never
Dial..." radio button is depressed.
Of course, this is assuming that you are NOT using a dial-up connection!

Dave

"Emily" wrote in message
...
Whenever I turn on my computer, before it even fully boots
up, I am getting a message saying "work offline. No
connection to the Internet is currently available.

Dave,

Thanks for your reply. Yes, I use good ol' dial-up, and
yes, that button was already checked. And I think that's
why I was getting the message -- some application was
trying to connect to the internet, probably to show me
pop-up ads, and because I have my system set (in several
areas) that it requires me to actually dial in, I was
getting that "work offline" message.

But....the good news is that I found the answer to my
question on another site, and it was pretty complicated to
do, but I am going to post the instructions here in case
anyone searching for this problem in the future sees this
posting.

Here are the instructions I found and followed that solved
the problem. I'm not sure if the rules for this forum
allow the posting of the website, but it was at
annoyances.org that I found this solution:

"Symptoms:
When you attempt to use Microsoft Internet Explorer to
browse the Internet, you may
receive the following error message:

No connection to the Internet is currently available.
and you are unable to browse the Internet.

Cause:
This behavior can occur if there is an improper setting in
your system registry.

Resolution:
To resolve this issue, follow these steps:
-Start Internet Explorer.
-On the Tools menu, click Options.
-On the General tab, click Delete Cookies under
Temporary Internet files.
-Click Delete Files, and then click OK in the Delete Files
message box.
-Under History, click Clear History, and then click Yes to
the "Are you sure you
want Windows to delete your history of visited Web sites?"
message.
-Click OK to close the Internet Options dialog box, and
then quit Internet Explorer.
-Click Start, and then click Run.
-In the Open box, type regedit, and then click OK.

WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that
may require you to reinstall your operating system. Use
Registry Editor at your
own risk.

-Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Webcheck


In the right pane, verify that the following values are set
to auto:

LoadLCE
LoadSens

If these values are not set to auto, follow these steps:
In the right pane, click LoadLCE, and then on the Edit
menu, click String.

In the String box, type auto, and then click OK.

Repeat the preceding steps to set the LoadSens value to auto.

Restart your computer."


-----Original Message-----
In IE6, click on Tools/Options/Connections, and make sure
that the "Never
Dial..." radio button is depressed.
Of course, this is assuming that you are NOT using a
dial-up connection!

Dave

"Emily" wrote in message
...
Whenever I turn on my computer, before it even fully boots
up, I am getting a message saying "work offline. No
connection to the Internet is currently available.


.

It is well and good that you have stopped the prompt from appearing, but I would be
very concerned about what is trying to dial out in the first place. I cannot find a
reference to either of the files you mentioned in the error messages, which would
prompt me to investigate.

Update your anti-virus app and then run a full-system virus scan.

Use CWShredder, the CoolWeb removal tool, available he
http://computercops.biz/downloads-cat-14.html
http://www.majorgeeks.com/downloads31.html
http://www.spywareinfo.com/downloads...CWShredder.exe
http://aumha.org/downloads/cwshredder.zip

In addition, install Ad-Aware 6 free edition, start it, click its 'Check for
Updates' link in the app to install updates, then use it to scan your system, and
remove what it finds.
Ad-Awa
http://www.lavasoftusa.com/support/download/

Install, update and run SpyBot Search & Destroy, scan your system, and then remove
the items in RED only.
SpyBot S&D:
http://www.safer-networking.org/index.php?page=download

Download, unzip, and run Hijack This from one of these locations:
http://computercops.biz/downloads-cat-14.html
http://www.majorgeeks.com/downloads31.html
http://www.spywareinfo.com/downloads...HijackThis.exe
Unzip to a folder other than your Desktop or the Temp folder, doubleclick
HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Press that, save the log somewhere you can find it (Desktop, My Documents, or
similar).
Most of what it lists will be harmless or even required, so do NOT fix anything yet.

Copy the log files and paste them into a new post at one of these forums:
http://forum.aumha.org/
http://forums.net-integration.net/
http://computercops.biz/forums.html
http://forums.spywareinfo.com/index.php?showforum=30
http://tomcoyote.org/forums/
http://www.lavasoftsupport.com
http://boards.cexx.org/

The folks there will tell you what to remove.

A tutorial for using Hijack This is located he
http://tomcoyote.com/hjt/
and an in-depth tutorial is he
http://aumha.org/a/hjttutor.htm

Additional reading:
Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

http://doxdesk.com/parasite/CoolWebSearch.html
and
http://www.merijn.org/cwschronicles.html
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Emily" wrote in message
...
Dave,

Thanks for your reply. Yes, I use good ol' dial-up, and
yes, that button was already checked. And I think that's
why I was getting the message -- some application was
trying to connect to the internet, probably to show me
pop-up ads, and because I have my system set (in several
areas) that it requires me to actually dial in, I was
getting that "work offline" message.

But....the good news is that I found the answer to my
question on another site, and it was pretty complicated to
do, but I am going to post the instructions here in case
anyone searching for this problem in the future sees this
posting.

Here are the instructions I found and followed that solved
the problem. I'm not sure if the rules for this forum
allow the posting of the website, but it was at
annoyances.org that I found this solution:

"Symptoms:
When you attempt to use Microsoft Internet Explorer to
browse the Internet, you may
receive the following error message:

No connection to the Internet is currently available.
and you are unable to browse the Internet.

Cause:
This behavior can occur if there is an improper setting in
your system registry.

Resolution:
To resolve this issue, follow these steps:
-Start Internet Explorer.
-On the Tools menu, click Options.
-On the General tab, click Delete Cookies under
Temporary Internet files.
-Click Delete Files, and then click OK in the Delete Files
message box.
-Under History, click Clear History, and then click Yes to
the "Are you sure you
want Windows to delete your history of visited Web sites?"
message.
-Click OK to close the Internet Options dialog box, and
then quit Internet Explorer.
-Click Start, and then click Run.
-In the Open box, type regedit, and then click OK.

WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that
may require you to reinstall your operating system. Use
Registry Editor at your
own risk.

-Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Webcheck


In the right pane, verify that the following values are set
to auto:

LoadLCE
LoadSens

If these values are not set to auto, follow these steps:
In the right pane, click LoadLCE, and then on the Edit
menu, click String.

In the String box, type auto, and then click OK.

Repeat the preceding steps to set the LoadSens value to auto.

Restart your computer."


-----Original Message-----
In IE6, click on Tools/Options/Connections, and make sure
that the "Never
Dial..." radio button is depressed.
Of course, this is assuming that you are NOT using a
dial-up connection!

Dave

"Emily" wrote in message
...
Whenever I turn on my computer, before it even fully boots
up, I am getting a message saying "work offline. No
connection to the Internet is currently available.


.

Glad you found that information!

From time to time, when checking other friends and relatives systems, I
still find files such as "dialer.exe" and "dialler.exe" in their root
directories ("C\:"folder) which are "nasties" that should be deleted by
running one of the programs mentioned by Glee's post , i.e., SpyBot, or
Ad-Aware. This malware can sit on a system for years, as someone has
switched to cable or DSL, then, when they least suspect it, they need to
revert to dial-up, and 'Poof!", they receive a hefty phone bill from one of
these programs dialling a toll number!
I'm sure that others will be glad that you posted your solution, as that is
what these forums are all about... helping each other!

-------
Dave

"Emily" wrote in message
...
Dave,

Thanks for your reply. Yes, I use good ol' dial-up, and
yes, that button was already checked. And I think that's
why I was getting the message -- some application was
trying to connect to the internet, probably to show me
pop-up ads, and because I have my system set (in several
areas) that it requires me to actually dial in, I was
getting that "work offline" message.

But....the good news is that I found the answer to my
question on another site, and it was pretty complicated to
do, but I am going to post the instructions here in case
anyone searching for this problem in the future sees this
posting.

Here are the instructions I found and followed that solved
the problem. I'm not sure if the rules for this forum
allow the posting of the website, but it was at
annoyances.org that I found this solution:

"Symptoms:
When you attempt to use Microsoft Internet Explorer to
browse the Internet, you may
receive the following error message:

No connection to the Internet is currently available.
and you are unable to browse the Internet.

Cause:
This behavior can occur if there is an improper setting in
your system registry.

Resolution:
To resolve this issue, follow these steps:
-Start Internet Explorer.
-On the Tools menu, click Options.
-On the General tab, click Delete Cookies under
Temporary Internet files.
-Click Delete Files, and then click OK in the Delete Files
message box.
-Under History, click Clear History, and then click Yes to
the "Are you sure you
want Windows to delete your history of visited Web sites?"
message.
-Click OK to close the Internet Options dialog box, and
then quit Internet Explorer.
-Click Start, and then click Run.
-In the Open box, type regedit, and then click OK.

WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that
may require you to reinstall your operating system. Use
Registry Editor at your
own risk.

-Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Webcheck


In the right pane, verify that the following values are set
to auto:

LoadLCE
LoadSens

If these values are not set to auto, follow these steps:
In the right pane, click LoadLCE, and then on the Edit
menu, click String.

In the String box, type auto, and then click OK.

Repeat the preceding steps to set the LoadSens value to auto.

Restart your computer."


-----Original Message-----
In IE6, click on Tools/Options/Connections, and make sure
that the "Never
Dial..." radio button is depressed.
Of course, this is assuming that you are NOT using a
dial-up connection!

Dave

"Emily" wrote in message
...
Whenever I turn on my computer, before it even fully boots
up, I am getting a message saying "work offline. No
connection to the Internet is currently available.


.