Big problem--Please help

Hi:

I want to repost my message from yesterday and post some file errors the
System file checker found:

I mistakenly installed older DivX technology. The problem I'm having is that
I know get an error message stating" The Quartz.dll file is linked to
missing export KERNELL32DLLelayLoadFailureHook"

I cannot play videos using Zoom Player or Media Player 7.01.I uninstalled
and
reinstalled everything.I even reinstalled DirectX 9.1.

Also,here is a list of the files that System File Checker found:
ragent.dll
dispex.dll
mmutilse.dll
cryptext.dll
ir32_32.dll
wldap32.dll
mssign32.dll
cryptui.dll

Please help,
Thanks,
Mark

I think the best way to explain this error message is to list an example and
then walk you through the troubleshooting logic I'd use.**Example**: The
LOADWC.EXE file is linked to missing export SHLWAPI.DLL:wnsprintfA

File one is expecting file number two to be able to do something which it
cannot do. This generally means the second file was replaced with an older
version which doesn't contain the functionality that first file was
expecting to find. There's a possibility file number two is corrupt or
missing but most likely an older version file is the cause. In either case,
replace *your* file two with a current (or more current) version. For help
finding a replacement file, go here and do a search:
http://support.microsoft.com/service...on/dllinfo.asp

Do a search on *your* file two and be sure to include the file extension
(.dll). Once the results appear, locate the version of file two that your
PC is using and work up the list. When you click on the more information
link, you will find what product(s) that version of the .dll is contained
in. This may give you a clue as to what version of the file should be
there. For example, you have version 5.0.2614.3500 of the shlwapi.dll on
file and by checking the list of files, you find this version comes with
W98SE. Going up the list, you find version 5.50.4134.600 is contained in IE
5.50. If you had updated your browser to IE5.5, there's the problem--the
correct version of shlwapi.dll got overwritten by the copy with comes with
W98SE.

Finally, the troubleshooting information above centers on file two since it
should most likely be the source of the problem; however, file one could be
an incorrect version or it might be corrupt.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Hi:

I want to repost my message from yesterday and post some file errors the
System file checker found:

I mistakenly installed older DivX technology. The problem I'm having is
that
I know get an error message stating" The Quartz.dll file is linked to
missing export KERNELL32DLLelayLoadFailureHook"

I cannot play videos using Zoom Player or Media Player 7.01.I uninstalled
and
reinstalled everything.I even reinstalled DirectX 9.1.

Also,here is a list of the files that System File Checker found:
ragent.dll
dispex.dll
mmutilse.dll
cryptext.dll
ir32_32.dll
wldap32.dll
mssign32.dll
cryptui.dll

Please help,
Thanks,
Mark

Thanks Ron, I'll give it a try.I believe I did replace it accidentally with
an older one.
Mark
"Ron Badour" wrote in message
...
I think the best way to explain this error message is to list an example
and
then walk you through the troubleshooting logic I'd use.**Example**: The
LOADWC.EXE file is linked to missing export SHLWAPI.DLL:wnsprintfA

File one is expecting file number two to be able to do something which it
cannot do. This generally means the second file was replaced with an
older
version which doesn't contain the functionality that first file was
expecting to find. There's a possibility file number two is corrupt or
missing but most likely an older version file is the cause. In either
case,
replace *your* file two with a current (or more current) version. For
help
finding a replacement file, go here and do a search:
http://support.microsoft.com/service...on/dllinfo.asp

Do a search on *your* file two and be sure to include the file extension
(.dll). Once the results appear, locate the version of file two that your
PC is using and work up the list. When you click on the more information
link, you will find what product(s) that version of the .dll is contained
in. This may give you a clue as to what version of the file should be
there. For example, you have version 5.0.2614.3500 of the shlwapi.dll on
file and by checking the list of files, you find this version comes with
W98SE. Going up the list, you find version 5.50.4134.600 is contained in
IE
5.50. If you had updated your browser to IE5.5, there's the problem--the
correct version of shlwapi.dll got overwritten by the copy with comes with
W98SE.

Finally, the troubleshooting information above centers on file two since
it
should most likely be the source of the problem; however, file one could
be
an incorrect version or it might be corrupt.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Hi:

I want to repost my message from yesterday and post some file errors the
System file checker found:

I mistakenly installed older DivX technology. The problem I'm having is
that
I know get an error message stating" The Quartz.dll file is linked to
missing export KERNELL32DLLelayLoadFailureHook"

I cannot play videos using Zoom Player or Media Player 7.01.I
uninstalled
and
reinstalled everything.I even reinstalled DirectX 9.1.

Also,here is a list of the files that System File Checker found:
ragent.dll
dispex.dll
mmutilse.dll
cryptext.dll
ir32_32.dll
wldap32.dll
mssign32.dll
cryptui.dll

Please help,
Thanks,
Mark

Ron:

This is what comes up:
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.2180 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL

They are all NT based files.I have Windows 98.The product search didn't come
up with anything.
Please advise,
Thanks,
Mark



"Mark" wrote in message
...
Thanks Ron, I'll give it a try.I believe I did replace it accidentally
with
an older one.
Mark
"Ron Badour" wrote in message
...
I think the best way to explain this error message is to list an example
and
then walk you through the troubleshooting logic I'd use.**Example**:
The
LOADWC.EXE file is linked to missing export SHLWAPI.DLL:wnsprintfA

File one is expecting file number two to be able to do something which
it
cannot do. This generally means the second file was replaced with an
older
version which doesn't contain the functionality that first file was
expecting to find. There's a possibility file number two is corrupt or
missing but most likely an older version file is the cause. In either
case,
replace *your* file two with a current (or more current) version. For
help
finding a replacement file, go here and do a search:
http://support.microsoft.com/service...on/dllinfo.asp

Do a search on *your* file two and be sure to include the file extension
(.dll). Once the results appear, locate the version of file two that
your
PC is using and work up the list. When you click on the more
information
link, you will find what product(s) that version of the .dll is
contained
in. This may give you a clue as to what version of the file should be
there. For example, you have version 5.0.2614.3500 of the shlwapi.dll
on
file and by checking the list of files, you find this version comes with
W98SE. Going up the list, you find version 5.50.4134.600 is contained
in
IE
5.50. If you had updated your browser to IE5.5, there's the
problem--the
correct version of shlwapi.dll got overwritten by the copy with comes
with
W98SE.

Finally, the troubleshooting information above centers on file two since
it
should most likely be the source of the problem; however, file one could
be
an incorrect version or it might be corrupt.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Hi:

I want to repost my message from yesterday and post some file errors
the
System file checker found:

I mistakenly installed older DivX technology. The problem I'm having
is
that
I know get an error message stating" The Quartz.dll file is linked to
missing export KERNELL32DLLelayLoadFailureHook"

I cannot play videos using Zoom Player or Media Player 7.01.I
uninstalled
and
reinstalled everything.I even reinstalled DirectX 9.1.

Also,here is a list of the files that System File Checker found:
ragent.dll
dispex.dll
mmutilse.dll
cryptext.dll
ir32_32.dll
wldap32.dll
mssign32.dll
cryptui.dll

Please help,
Thanks,
Mark

Ron:

I did find some nformation on the quartz.dll file. on the Microsoft link you
provided. There is a quartz.dll file that is associated with IE 5.5 SP2.File
size is 762128,date 11/16/99, package MPLAYER2.CAB.

My current version installed is 6.05.01.0902, DirectShow runtime.I beleive
this is the Direct X piece.

How do I replace the file witht hte newest one?
Thanks,
Mark

"Mark" wrote in message
...
Ron:

This is what comes up:
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.2180 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL

They are all NT based files.I have Windows 98.The product search didn't
come
up with anything.
Please advise,
Thanks,
Mark



"Mark" wrote in message
...
Thanks Ron, I'll give it a try.I believe I did replace it accidentally
with
an older one.
Mark
"Ron Badour" wrote in message
...
I think the best way to explain this error message is to list an
example
and
then walk you through the troubleshooting logic I'd use.**Example**:
The
LOADWC.EXE file is linked to missing export SHLWAPI.DLL:wnsprintfA

File one is expecting file number two to be able to do something which
it
cannot do. This generally means the second file was replaced with an
older
version which doesn't contain the functionality that first file was
expecting to find. There's a possibility file number two is corrupt
or
missing but most likely an older version file is the cause. In either
case,
replace *your* file two with a current (or more current) version. For
help
finding a replacement file, go here and do a search:
http://support.microsoft.com/service...on/dllinfo.asp

Do a search on *your* file two and be sure to include the file
extension
(.dll). Once the results appear, locate the version of file two that
your
PC is using and work up the list. When you click on the more
information
link, you will find what product(s) that version of the .dll is
contained
in. This may give you a clue as to what version of the file should be
there. For example, you have version 5.0.2614.3500 of the shlwapi.dll
on
file and by checking the list of files, you find this version comes
with
W98SE. Going up the list, you find version 5.50.4134.600 is contained
in
IE
5.50. If you had updated your browser to IE5.5, there's the
problem--the
correct version of shlwapi.dll got overwritten by the copy with comes
with
W98SE.

Finally, the troubleshooting information above centers on file two
since
it
should most likely be the source of the problem; however, file one
could
be
an incorrect version or it might be corrupt.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Hi:

I want to repost my message from yesterday and post some file errors
the
System file checker found:

I mistakenly installed older DivX technology. The problem I'm having
is
that
I know get an error message stating" The Quartz.dll file is linked
to
missing export KERNELL32DLLelayLoadFailureHook"

I cannot play videos using Zoom Player or Media Player 7.01.I
uninstalled
and
reinstalled everything.I even reinstalled DirectX 9.1.

Also,here is a list of the files that System File Checker found:
ragent.dll
dispex.dll
mmutilse.dll
cryptext.dll
ir32_32.dll
wldap32.dll
mssign32.dll
cryptui.dll

Please help,
Thanks,
Mark

Mark,

I have just found that MS revised the .dll help page since the last time I
used it and it no longer includes W98. Without this tool, my advice near
useless. Sorry.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Ron:

This is what comes up:
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.2180 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL

They are all NT based files.I have Windows 98.The product search didn't
come
up with anything.
Please advise,
Thanks,
Mark



"Mark" wrote in message
...
Thanks Ron, I'll give it a try.I believe I did replace it accidentally
with
an older one.
Mark
"Ron Badour" wrote in message
...
I think the best way to explain this error message is to list an
example
and
then walk you through the troubleshooting logic I'd use.**Example**:
The
LOADWC.EXE file is linked to missing export SHLWAPI.DLL:wnsprintfA

File one is expecting file number two to be able to do something which
it
cannot do. This generally means the second file was replaced with an
older
version which doesn't contain the functionality that first file was
expecting to find. There's a possibility file number two is corrupt or
missing but most likely an older version file is the cause. In either
case,
replace *your* file two with a current (or more current) version. For
help
finding a replacement file, go here and do a search:
http://support.microsoft.com/service...on/dllinfo.asp

Do a search on *your* file two and be sure to include the file
extension
(.dll). Once the results appear, locate the version of file two that
your
PC is using and work up the list. When you click on the more
information
link, you will find what product(s) that version of the .dll is
contained
in. This may give you a clue as to what version of the file should be
there. For example, you have version 5.0.2614.3500 of the shlwapi.dll
on
file and by checking the list of files, you find this version comes
with
W98SE. Going up the list, you find version 5.50.4134.600 is contained
in
IE
5.50. If you had updated your browser to IE5.5, there's the
problem--the
correct version of shlwapi.dll got overwritten by the copy with comes
with
W98SE.

Finally, the troubleshooting information above centers on file two
since
it
should most likely be the source of the problem; however, file one
could
be
an incorrect version or it might be corrupt.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Hi:

I want to repost my message from yesterday and post some file errors
the
System file checker found:

I mistakenly installed older DivX technology. The problem I'm having
is
that
I know get an error message stating" The Quartz.dll file is linked to
missing export KERNELL32DLLelayLoadFailureHook"

I cannot play videos using Zoom Player or Media Player 7.01.I
uninstalled
and
reinstalled everything.I even reinstalled DirectX 9.1.

Also,here is a list of the files that System File Checker found:
ragent.dll
dispex.dll
mmutilse.dll
cryptext.dll
ir32_32.dll
wldap32.dll
mssign32.dll
cryptui.dll

Please help,
Thanks,
Mark

Ron:

Can we talk live?
Thanks,
Mark"
Ron Badour" wrote in message
...
Mark,

I have just found that MS revised the .dll help page since the last time I
used it and it no longer includes W98. Without this tool, my advice near
useless. Sorry.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Ron:

This is what comes up:
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.2180 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.2.3790.0 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.6688 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.1.2600.1106 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2191.1 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL
kernel32.dll 5.0.2195.1600 More Info Windows NT BASE API Client DLL

They are all NT based files.I have Windows 98.The product search didn't
come
up with anything.
Please advise,
Thanks,
Mark



"Mark" wrote in message
...
Thanks Ron, I'll give it a try.I believe I did replace it accidentally
with
an older one.
Mark
"Ron Badour" wrote in message
...
I think the best way to explain this error message is to list an
example
and
then walk you through the troubleshooting logic I'd use.**Example**:
The
LOADWC.EXE file is linked to missing export SHLWAPI.DLL:wnsprintfA

File one is expecting file number two to be able to do something
which
it
cannot do. This generally means the second file was replaced with an
older
version which doesn't contain the functionality that first file was
expecting to find. There's a possibility file number two is corrupt
or
missing but most likely an older version file is the cause. In
either
case,
replace *your* file two with a current (or more current) version.
For
help
finding a replacement file, go here and do a search:
http://support.microsoft.com/service...on/dllinfo.asp

Do a search on *your* file two and be sure to include the file
extension
(.dll). Once the results appear, locate the version of file two that
your
PC is using and work up the list. When you click on the more
information
link, you will find what product(s) that version of the .dll is
contained
in. This may give you a clue as to what version of the file should
be
there. For example, you have version 5.0.2614.3500 of the
shlwapi.dll
on
file and by checking the list of files, you find this version comes
with
W98SE. Going up the list, you find version 5.50.4134.600 is
contained
in
IE
5.50. If you had updated your browser to IE5.5, there's the
problem--the
correct version of shlwapi.dll got overwritten by the copy with comes
with
W98SE.

Finally, the troubleshooting information above centers on file two
since
it
should most likely be the source of the problem; however, file one
could
be
an incorrect version or it might be corrupt.

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Hi:

I want to repost my message from yesterday and post some file
errors
the
System file checker found:

I mistakenly installed older DivX technology. The problem I'm
having
is
that
I know get an error message stating" The Quartz.dll file is linked
to
missing export KERNELL32DLLelayLoadFailureHook"

I cannot play videos using Zoom Player or Media Player 7.01.I
uninstalled
and
reinstalled everything.I even reinstalled DirectX 9.1.

Also,here is a list of the files that System File Checker found:
ragent.dll
dispex.dll
mmutilse.dll
cryptext.dll
ir32_32.dll
wldap32.dll
mssign32.dll
cryptui.dll

Please help,
Thanks,
Mark

If your original error message is correct, then this is not a MS version of
quartz.dll. Try renaming or moving this file (you might have to do it from
a boot to DOS) and see what applications complain that they can't find it.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"Mark" wrote in message
...
Ron:

Can we talk live?
Thanks,
Mark"
Ron Badour" wrote in message
...
Mark,

I have just found that MS revised the .dll help page since the last time
I
used it and it no longer includes W98. Without this tool, my advice near
useless. Sorry.

Jeff:

Which file do I move, quartz.dll or kernel32.dll? And where do I move it to?
Thanks,
Mark
"Jeff Richards" wrote in message
...
If your original error message is correct, then this is not a MS version
of
quartz.dll. Try renaming or moving this file (you might have to do it
from
a boot to DOS) and see what applications complain that they can't find it.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"Mark" wrote in message
...
Ron:

Can we talk live?
Thanks,
Mark"
Ron Badour" wrote in message
...
Mark,

I have just found that MS revised the .dll help page since the last
time
I
used it and it no longer includes W98. Without this tool, my advice
near
useless. Sorry.

He meant the quartz.dll file and you can put it anywhere convenient (like
your desktop).

--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Mark" wrote in message
...
Jeff:

Which file do I move, quartz.dll or kernel32.dll? And where do I move it
to?
Thanks,
Mark
"Jeff Richards" wrote in message
...
If your original error message is correct, then this is not a MS version
of
quartz.dll. Try renaming or moving this file (you might have to do it
from
a boot to DOS) and see what applications complain that they can't find
it.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"Mark" wrote in message
...
Ron:

Can we talk live?
Thanks,
Mark"
Ron Badour" wrote in message
...
Mark,

I have just found that MS revised the .dll help page since the last
time
I
used it and it no longer includes W98. Without this tool, my advice
near
useless. Sorry.