Crash and unable to find my user interface? Please Help

I tried opening an email(from a known source) in yesterday
in outlook express and my whole system crashed. I re-
booted
and MS Me has started up with an interface I must have had
2 years ago or maybe a user profile I have no idea of. I
have tried to re-boot many times to find my user profile
or at least
find my Outlook express files so I cam find my saved
emails I can't even do a basic disc drive search, it keeps
on asking
for a msoffice disk and the font is almost illegable. HELP
anyone...
..

Have you tried running your (latest updated! signature) virus checker since
opening the email.

Assuming that you have and it is clear, have you tried running System
Restore and rolling-back to BEFORE you opened the email.

Mart


wrote in message
...
I tried opening an email(from a known source) in yesterday
in outlook express and my whole system crashed. I re-
booted
and MS Me has started up with an interface I must have had
2 years ago or maybe a user profile I have no idea of. I
have tried to re-boot many times to find my user profile
or at least
find my Outlook express files so I cam find my saved
emails I can't even do a basic disc drive search, it keeps
on asking
for a msoffice disk and the font is almost illegable. HELP
anyone...
.

Mart,

My virus checker (symmantec) will not open now. I tried
restoring back to a past date, but it can not find any
past dates to restore it to.

Anna
-----Original Message-----
Have you tried running your (latest updated! signature)
virus checker since
opening the email.

Assuming that you have and it is clear, have you tried
running System
Restore and rolling-back to BEFORE you opened the email.

Mart


wrote in message
...
I tried opening an email(from a known source) in
yesterday
in outlook express and my whole system crashed. I re-
booted
and MS Me has started up with an interface I must have
had
2 years ago or maybe a user profile I have no idea of. I
have tried to re-boot many times to find my user
profile
or at least
find my Outlook express files so I cam find my saved
emails I can't even do a basic disc drive search, it
keeps
on asking
for a msoffice disk and the font is almost illegable.
HELP
anyone...
.




.

In which case, I suggest you follow Noel's advice - below:-

--------------------------------------------------
You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://download.nai.com/products/mca...rt/stinger.exe

- update your virus scanner and run a full system scan of all files.

Reboot to Safe Mode and run CWShredder - to remove variants of the
CoolWebSearch hijacker.
http://www.merijn.org/cwschronicles.html

Use CWShredder, the removal tool:
http://www.merijn.org/files/cwshredder.zip
http://www.merijn.org/files/CWShredder.exe
http://www.spywareinfo.com/downloads...CWShredder.exe
http://www.zerosrealm.com/downloads/CWShredder.zip

download AdAware from www.lavasoftusa.com, install, update, and run it to
remove spyware, adware,
and other such nasties from your system.
--
Noel Paton (MS-MVP 2002-2004, Win9x)
---------------------------------------------------------

Mart


wrote in message
...
Mart,

My virus checker (symmantec) will not open now. I tried
restoring back to a past date, but it can not find any
past dates to restore it to.

Anna
-----Original Message-----
Have you tried running your (latest updated! signature)
virus checker since
opening the email.

Assuming that you have and it is clear, have you tried
running System
Restore and rolling-back to BEFORE you opened the email.

Mart


wrote in message
...
I tried opening an email(from a known source) in
yesterday
in outlook express and my whole system crashed. I re-
booted
and MS Me has started up with an interface I must have
had
2 years ago or maybe a user profile I have no idea of. I
have tried to re-boot many times to find my user
profile
or at least
find my Outlook express files so I cam find my saved
emails I can't even do a basic disc drive search, it
keeps
on asking
for a msoffice disk and the font is almost illegable.
HELP
anyone...
.




.