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spyware and adware
how do i get rid of spyware and adware? they are really
messing up my laptop. tyler |
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spyware and adware
-----Original Message----- how do i get rid of spyware and adware? they are really messing up my laptop. tyler . Try Ad-aware at lavasoft.com it free and very good, Also use Spybot Searh and Destroy, google to find it. Iuse them both to cover all bases. don't foget to update them at least weekly good surfing |
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spyware and adware
There are many people who have helped this FAQ improve over time - MVPs and
newsgroup users. I thank all of you who have made the newsgroups, anti-malware websites and dedicated mailing lists into such a wonderful resource. Read the advice at my prevention link (http://inetexplorer.mvps.org/data/prevention.htm) to reduce the chances of your computer being infected. IMPORTANT: Before trying to remove spyware, download a copy of LSPFIX from the URL below - some malware can kill your internet connection when it is removed, and this software should get things going for you again: http://www.cexx.org/lspfix.htm Also get a copy of WINSOCKFIX available at: http://www.spychecker.com/program/winsockxpfix.html The software you should download and have ready to use is: AdAware - www.lavasoft.de [..Warning: AdAware is now version 6.181. All previous versions are NO LONGER SUPPORTED and will not be updated...] Spybot Search and Destroy - http://spybot.eon.net.au HijackThis - http://209.133.47.12/~merijn/files/HijackThis.exe CWShredder - http://www.merijn.org/files/CWShredder.exe IMPORTANT: After obtaining the required software above, make sure you check for updates and run the programmes in safe mode. Malware removal (beginner's guide): First, go to Control Panel, add/remove programs. Check for malware entries and use the uninstall programs, then reboot. Go to start/run and type MSCONFIG. Go to the startup tab. Disable everything that you do not recognise as legitimate (do not disable any power profile options). Now go to the Services tab. Turn on the option to 'hide all Microsoft Services'. Disable everything that remains. If you don't have this option, don't worry about it. Reboot your computer and hold down the F8 key until the boot menu options appear. Choose Safe Mode as your startup choice. You will find information about what safe mode is, and what it does, at this link [http://inetexplorer.mvps.org/data/safe_mode.htm] Start CWSHREDDER, update it and fix anything it finds. Reboot back into safe mode. Start AdAware. Use the 'check for updates now' option. After you have updated, click 'start'. Note that when run using default settings, AdAware does not cope with new 'intelligent' malware. Make the following changes to the default settings. Use the option 'select drives/folders to scan'. Set AdAware to scan your entire hard drive. Make sure 'activate in depth scan' is enabled. Select 'use custom scanning options' and then click on the 'customize' button. Turn on the following scan options - scan within archives, scan active processes, scan registry, deep registry scan, scan [my] IE favorites for banned URLs, and scan [my] hosts file. Use the 'tweak' button. Turn on the following options: Cleaning engine: 'automatically try to unregister objects prior to deletion', 'let windows remove files in use at next reboot', 'delete quarantined objects after restoring'. Scanning engine: 'unload recognized processes during scan'. After you have finished with AdAware run Spybot to pick up any leftovers. Fix anything marked in red. Again, don't forget to check for updates first. Also do the following: Empty your IE cache and your other temporary file folders, eg: c:\temp, c:\windows\temp or C:\Documents and Settings\name\Local Settings\Temp (the path to your temp folder will change depending on your name) - sometimes programmes can be hidden in there - watch out for mysterious *.exe files or *.dll files in those folders. Go to IE Tools, Internet Options, Temporary Internet Files {Settings Button}, View Objects, Downloaded Program Files. Check for unrecognised objects there. Go to IE Tools, Internet Options, Accessibility. Make sure there is no style sheet chosen (under User Style Sheet - format documents using my style sheet). If the option is turned on, turn it OFF. If the problem comes back, start all over again but with the following changes (this section requires advanced computer skills - inexperienced users will require assistance): Examine win.ini using MSCONFIG to see what is loading. You may find something there. Go to MSCONFIG and go to the General tab. Turn off process win.ini file, load system services and load startup items. Restart Windows and run AdAware etc once more. Use services.msc to see what is running. Some malware is now registering itself as a Service. The problem is working out what is legitimate and what is not. I strongly recommend that unless you have strong experience working in this area that until such time as I am able to track down a comprehensive list of legitimate services (or put one together myself), that you post details of the services revealed by services.msc to a microsoft.public newsgroup for professional guidance. If you turn off the wrong service you could cause serious problems, and at the very worst, leave the computer unbootable. An experienced computer technician can use programme such as AutoStart Viewer for in-depth diagnosis: http://www.diamondcs.com.au/index.php?page=asviewer Another excellent programme for the experienced user is APM (Advanced Process Manipulation), available at: http://www.diamondcs.com.au/index.php?page=apm Once the computer is clean, and if it applies to the operating system, create a new restore point. The old ones may, of course, be infected with the malware and therefore cannot be used. Run disk cleanup to remove old restore points (if your operating system has this option you will find it on the 'more options' tab of the disk cleanup utility. If the option to remove old restore points is not available, stop and restart the restore service which will flush out old restore points and prevent accidental reloading of malware. MS have released a limited KB article regarding what they call 'deceptive software'. http://support.microsoft.com/default...b;EN-US;827315 Here is advice specific to: home page hijackings http://inetexplorer.mvps.org/answers.htm#home_page pop-up ads http://inetexplorer.mvps.org/data/popup.htm search engine hijackings http://inetexplorer.mvps.org/answers4.htm#search_engine -- _______________________________________ Sandi - Microsoft MVP since 1999 (IE/OE) http://inetexplorer.mvps.org "tyler" wrote in message ... how do i get rid of spyware and adware? they are really messing up my laptop. tyler |
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