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#1
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Digital Camera Software Installation
I'm trying to load the Kodak EasyShare 2.1 software on a
Windows ME computer from the CD that came with the digital camera. It gives me an error message 1711 and tells me to check disk space, but there should be plenty of disk space. I've tried downloading the software from the website, but it gets to a certain point and just hangs. I've tried plugging in the camera, but the computer doesn't see it. Any ideas? I HAVE used this same software CD on a different computer and it worked fine, so it's not a bad CD. |
#2
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Digital Camera Software Installation
Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and look for large numbers of oem*.inf files that are all 0 bytes in size. If you've got thousands of such files this is the cause of your problem as you're probably at the limit of the number of entries that can be entered in a FAT folder and therefore cannot add any inf file associated with the update. Delete these 0 byte oem*.inf files. Why has this happened? If you have Norton's System Doctor installed did you perhaps forget to disable System Doctor before updating your system from the Windows Update site? If you don't delete these files some software and most hardware and driver installs will take a very long time to complete if they complete at all. For more details see the Symantec site: http://service1.symantec.com/SUPPORT...15010309&src=n and also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup, Installing Updates, or Adding New Hardware" (http://support.microsoft.com/?kbid=281967). I would strongly recommend that you contact Microsoft and mention 281967 and also 301540 and ask for a copy of the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told how and where to download a copy. There should be no charge for this call other than for the cost of the phone call. Alternatively do yourself and your PC a favour and dump System Doctor. -- Mike Maltby MS-MVP Anne wrote: I'm trying to load the Kodak EasyShare 2.1 software on a Windows ME computer from the CD that came with the digital camera. It gives me an error message 1711 and tells me to check disk space, but there should be plenty of disk space. I've tried downloading the software from the website, but it gets to a certain point and just hangs. I've tried plugging in the camera, but the computer doesn't see it. Any ideas? I HAVE used this same software CD on a different computer and it worked fine, so it's not a bad CD. |
#3
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Digital Camera Software Installation
I was excited when I got your post because I actually had
that oem*.inf problem on a different computer a couple of years ago. I hadn't thought about it in this situation. However, when I checked it out, there weren't any 0 KB oem*.inf files. Only a couple 3 KB files. I am not running Norton's System Doctor on this computer, but it is a used computer that I'm setting up, so I can't guarantee what it's had in the past. I searched for ifsmgr.vxd files on that computer and didn't find any. In an effort to avoid calling Microsoft, I copied the file from my regular Windows ME computer and pasted it into the same spots on the "new" computer. (Maybe you can't do it that way!) I'm still having the same hang problem when trying to load the digital camera software. |
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