If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#2
|
|||
|
|||
ATTENTION! New Explorer Error that is affecting so many...
You need to run Hijack This, and post back with the log file.
If you can't open My Computer or Windows Explorer to get at the Hijack This file in order to run it, download it and then run it using a DOS window (MS-DOS Prompt). For example, if you have the Hijack This .exe file unzipped to the C:\Download folder, open a DOS box, type: C:\Download\Hijackthis.exe and press Enter. Here is my usual reply about using Hijack This: Download, unzip, and run Hijack This from one of these locations: http://computercops.biz/downloads-cat-14.html http://www.majorgeeks.com/downloads31.html http://www.spywareinfo.com/downloads...HijackThis.exe Unzip to a folder other than your Desktop or the Temp folder, doubleclick HijackThis.exe, and hit "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log somewhere you can find it (Desktop, My Documents, or similar). Most of what it lists will be harmless or even required, so do NOT fix anything yet. Copy the log files and paste them into a new post at one of these forums: http://forum.aumha.org/ http://forums.net-integration.net/ http://computercops.biz/forums.html http://forums.spywareinfo.com/index.php?showforum=30 http://tomcoyote.org/forums/ http://www.lavasoftsupport.com http://boards.cexx.org/ The folks there will tell you what to remove. A tutorial for using Hijack This is located he http://tomcoyote.com/hjt/ and an in-depth tutorial is he http://aumha.org/a/hjttutor.htm -- Glen Ventura, MS MVP W95/98 Systems http://dts-l.org/goodpost.htm "lowboyone" wrote in message news Am having the same problem, Explorer has performed an illegal operation and will shut down. Also get dangerously low in resources or fatal exception has occurred at 017F:BFF9DFFF........What's up with this? Am running Norton AntiVirus 2004 with all the updates installed......I have found that on 4/26/04 that Norton found and quarantine into the backup items a sure that this is about when I started having problems with Explorer. I did delete that from my computer and ran Symantec W32.Beagle fit-tool and was told it found nothing. What did this bug do before it was found and deleted? If you want to find me, type in the discussion search..........Can't get into folders such as my computer & my documents & recycle bin, was posted on 5-29-04............Am in need of your help or you can e-mail me at Lets all put our heads together and nip this in the bud...........Still puzzled in California......aka.......lowboyone ----- Gary S. Terhune wrote: ----- Considering the numbers of people who have in the last few days experienced the same error, I propose a Master Thread (and no, PCR, you are not welcome to post any Master Posts to this Master Thread!) My idea is to refer any new threads on this subject to this thread, and to invite persons participating in ongoing threads to transfer them here. So far, the symptoms are that several functions of Windows Explorer (Explorer.exe) are failing, all with the same error message: "EXPLORER caused an invalid page fault in module unknown at 0000:07c7fc6e. There are several possibilities, and if we all put our heads and experiences together, I'm betting we come up with the solution(s) rather soon. The probability is that some infection--virus, spyware, worm, etc.--has done damage that remains *after* cleaning out whatever it was, using Antivirus or spyware/adware cleaners. Another, less likely possibility is that a Windows Update, probably for Internet Explorer, has caused the problem (I say less likely simply because this rash of errors has appeared suddenly in just the last few days, and I'm not aware of any new Windows Update.) Somewhere in the middle is the possibility that every one of the people experiencing this error are using the same antivirus or other cleaner and that an update to *that* is causing the problem. I'm asking that everyone who is experiencing this problem wrack their brains and try to remember everything that has occurred over the last few days, especially any new installations, any Windows or other major applications updates, etc. Also include a list of what antivirus and other cleaner software you use. If your AV or whatever has found and "cleaned" anything out, please look into Logs or Quarantine lists to see if you can discover what items were gotten rid of. I am reposting, below my signature, a message from MVP Chris Quirke that he posted earlier to a thread on the same topic. It seems to me that Chris may be more on point than any of the rest of us have been thus far. Please look into the possibilities that Chris suggests and see if anything turns up. I am not sure about posting references to this particular message, other than via Google Groups. It may be a foul-up in my own system, but news ID references aren't working for me. So, to refer people to this thread, I'll use three links: The news: ID link, the Google link, and (if I can figure it out) the MS Support site's interface link. I welcome any of you regulars to help me manage this effort, since I am, as usual, rather pressed for free time. Right now, I have to take the family to do some major grocery shopping, and we haven't done much of that for two months. Gonna be one of those 4 or 5 cart trips! -- Gary S. Terhune MS MVP for Win9x (Reposted from thread titled "Can't open any folders in 98SE!", in response to message from "ASB") On Fri, 28 May 2004 17:53:51 -0700, "ASB" OK, the post already on here doesn't help me at all. My problem most likely does not have to do with internet explorer, but windows explorer. They have been tightly intertwined since IE 4, unfortunately. In fact, windows explorer doesn't open. Do you see a desktop, with Taskbar, Start Menu, SysTray and desktop icons? If so, you have at least the zeroth instance of Explorer.exe running fine, and attention would move to the file associations for Folder, File Folder (directory) and Drive. If not, then something may have botched Explorer.exe, or the setting to establish this as the shell, and you'd have to tackle this from the command prompt (F8 boot menu; Command Prompt Only): C: CD \WINDOWS EDIT SYSTEM.INI Look for a line like shell=explorer.exe If it doesn't look like that, ;comment it away and add that line, e.g. ; shell=explorer.exe ytr6sx.exe shell=explorer.exe ....or... ; shell=malware.exe shell=explorer.exe ....and that may be enough to fix. Suspect this if you manually cleaned up malware by deleting the malware files, but didn't cleanup references to these malware intrusions. OTOH, if you see the correct line, something else is wrong (quick 33% guesses; a bad shell32.dll or a botched IE uninstall/upgrade) then you need to use an alternate shell to "get in", like this... ; shell=explorer.exe shell=taskman.exe ....and use the Run menu item to run stuff from the raw Task Manager. If OTOH you do see Explorer running OK (as the desktop etc.) but you can't run it explicitly, then we need more detail: - does the dummy "My Computer" version work OK? - if you click on a drive in My Computer, does it navigate in? - if you click on a directory in My Computer, does it navigate in? - if you rt-click, Explore on a drive in My Computer, does it work? - if you rt-click, Explore on a dir in My Computer, does it work? - or does the rt-click on either of these menus not show Explore? By the way, I've already run the latest PCCillin antivirus and AdAware and I haven't found anything. Usually what happens is that a botched malware cleanup fails to undo settings changes that the malware set to entrench itself. ------------ ----- --- -- - - - - Drugs are usually safe. Inject? (Y/n) ------------ ----- --- -- - - - - |
#3
|
|||
|
|||
ATTENTION! New Explorer Error that is affecting so many...
From a previous post. Look into DirectX9, see if it helps.
From: "Manlio Laschena" Subject: OE at 197:BFF9DFFF Date: October 8, 2003 2:42 PM Followup to msg on Fri, 03 Oct 2003 14:13:33 GMT, Manlio Laschena lascspam@ : (Original msg on bottom) It seems to be solved ! Through Windows Update I downloaded and installed a revision of DiretcX 9 , the b, and from then on I had no other crashes with the "error 0E at 0197:BFF9DFFF". Now are three days and I start thinking it could be solved ! Of course I have no double check, neither I want ... go back. Anyhow for the sake of others ! Best Regards Manlio -- Henri Leboeuf Web page: http://www.colba.net/~hlebo49/index.htm === "lowboyone" wrote in message news Am having the same problem, Explorer has performed an illegal operation and will shut down. Also get dangerously low in resources or fatal exception has occurred at 017F:BFF9DFFF........What's up with this? Am running Norton AntiVirus 2004 with all the updates installed......I have found that on 4/26/04 that Norton found and quarantine into the backup items a sure that this is about when I started having problems with Explorer. I did delete that from my computer and ran Symantec W32.Beagle fit-tool and was told it found nothing. What did this bug do before it was found and deleted? If you want to find me, type in the discussion search..........Can't get into folders such as my computer & my documents & recycle bin, was posted on 5-29-04............Am in need of your help or you can e-mail me at Lets all put our heads together and nip this in the bud...........Still puzzled in California......aka.......lowboyone ----- Gary S. Terhune wrote: ----- Considering the numbers of people who have in the last few days experienced the same error, I propose a Master Thread (and no, PCR, you are not welcome to post any Master Posts to this Master Thread!) My idea is to refer any new threads on this subject to this thread, and to invite persons participating in ongoing threads to transfer them here. So far, the symptoms are that several functions of Windows Explorer (Explorer.exe) are failing, all with the same error message: "EXPLORER caused an invalid page fault in module unknown at 0000:07c7fc6e. There are several possibilities, and if we all put our heads and experiences together, I'm betting we come up with the solution(s) rather soon. The probability is that some infection--virus, spyware, worm, etc.--has done damage that remains *after* cleaning out whatever it was, using Antivirus or spyware/adware cleaners. Another, less likely possibility is that a Windows Update, probably for Internet Explorer, has caused the problem (I say less likely simply because this rash of errors has appeared suddenly in just the last few days, and I'm not aware of any new Windows Update.) Somewhere in the middle is the possibility that every one of the people experiencing this error are using the same antivirus or other cleaner and that an update to *that* is causing the problem. I'm asking that everyone who is experiencing this problem wrack their brains and try to remember everything that has occurred over the last few days, especially any new installations, any Windows or other major applications updates, etc. Also include a list of what antivirus and other cleaner software you use. If your AV or whatever has found and "cleaned" anything out, please look into Logs or Quarantine lists to see if you can discover what items were gotten rid of. I am reposting, below my signature, a message from MVP Chris Quirke that he posted earlier to a thread on the same topic. It seems to me that Chris may be more on point than any of the rest of us have been thus far. Please look into the possibilities that Chris suggests and see if anything turns up. I am not sure about posting references to this particular message, other than via Google Groups. It may be a foul-up in my own system, but news ID references aren't working for me. So, to refer people to this thread, I'll use three links: The news: ID link, the Google link, and (if I can figure it out) the MS Support site's interface link. I welcome any of you regulars to help me manage this effort, since I am, as usual, rather pressed for free time. Right now, I have to take the family to do some major grocery shopping, and we haven't done much of that for two months. Gonna be one of those 4 or 5 cart trips! -- Gary S. Terhune MS MVP for Win9x (Reposted from thread titled "Can't open any folders in 98SE!", in response to message from "ASB") On Fri, 28 May 2004 17:53:51 -0700, "ASB" OK, the post already on here doesn't help me at all. My problem most likely does not have to do with internet explorer, but windows explorer. They have been tightly intertwined since IE 4, unfortunately. In fact, windows explorer doesn't open. Do you see a desktop, with Taskbar, Start Menu, SysTray and desktop icons? If so, you have at least the zeroth instance of Explorer.exe running fine, and attention would move to the file associations for Folder, File Folder (directory) and Drive. If not, then something may have botched Explorer.exe, or the setting to establish this as the shell, and you'd have to tackle this from the command prompt (F8 boot menu; Command Prompt Only): C: CD \WINDOWS EDIT SYSTEM.INI Look for a line like shell=explorer.exe If it doesn't look like that, ;comment it away and add that line, e.g. ; shell=explorer.exe ytr6sx.exe shell=explorer.exe ....or... ; shell=malware.exe shell=explorer.exe ....and that may be enough to fix. Suspect this if you manually cleaned up malware by deleting the malware files, but didn't cleanup references to these malware intrusions. OTOH, if you see the correct line, something else is wrong (quick 33% guesses; a bad shell32.dll or a botched IE uninstall/upgrade) then you need to use an alternate shell to "get in", like this... ; shell=explorer.exe shell=taskman.exe ....and use the Run menu item to run stuff from the raw Task Manager. If OTOH you do see Explorer running OK (as the desktop etc.) but you can't run it explicitly, then we need more detail: - does the dummy "My Computer" version work OK? - if you click on a drive in My Computer, does it navigate in? - if you click on a directory in My Computer, does it navigate in? - if you rt-click, Explore on a drive in My Computer, does it work? - if you rt-click, Explore on a dir in My Computer, does it work? - or does the rt-click on either of these menus not show Explore? By the way, I've already run the latest PCCillin antivirus and AdAware and I haven't found anything. Usually what happens is that a botched malware cleanup fails to undo settings changes that the malware set to entrench itself. ------------ ----- --- -- - - - - Drugs are usually safe. Inject? (Y/n) ------------ ----- --- -- - - - - |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
"explorer has caused an error in 7583836889.tmp. Explorer will now close" | cmore | General | 1 | June 7th 04 08:54 PM |
Try this for the Explorer error when opening 'My Computer', Control Panel, and so forth... | PCR | General | 2 | June 6th 04 07:08 PM |
ERROR MESSAGE - Windows Explorer | Gerry | General | 1 | June 6th 04 05:34 AM |
explorer error | PCR | General | 0 | June 4th 04 07:31 PM |