Problems with Word 2000 crash

Woody

What happens when you do:
Start Run type "winword.exe /a" (without the quotes,
and note the space before the forward slash)?

For more information try he

http://www.mvps.org/word/FAQs/AppErr...peningWord.htm

George Gee



*Woody* has posted this message:

I'm new to this group so apologies if this is a topic that has arisen
before.

A friend has a Dell desktop (P3/1GHz/384RAM) running Windows ME. It
came preloaded with Works suite 6 and Word 2000 SR1.

Last week it started playing up, Attempting to run Word went to the
banner, then a very small step to the next screen (part of the banner
went white) then it froze. The mouse would move but nothing else -
power reset was the only answer.

I reinstalled Word twice but to no avail, so I reinstalled ME. When it
completed (which took a good hour) I ran Word and it worked perfectly
- twice. I think I then opened IE to make sure it still had broadband
access, which it did. Then I ran Word again - it went to the banner,
then a box opened in front of it indicating that Word had caused a
fault with User.exe and a restart of Windows might be required. I
closed it and Word and tried Word again - same thing - so I restarted
Windows. When I tried to run Word again it was back as it had been at
square one.

As far as I can tell, everything else works perfectly, including Star
Office which can read the established Word files without problem.

I doubt a virus as the machine runs McAfee 7 and ZoneAlarm, and I
have run AdAware6 as well. Until last Wednesday Word had behaved
perfectly since new, and the machine has had broadband for nearly two
months without problem, and I can find nothing about it in the M$ KB.

Anyone any ideas?


--

Woody