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#1
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Problems with start-up, shutdown, restore... Should I reinstall?
I would like to try to solve a few annoying problems with my OS. For a long
time, my computer would appear to shut down properly, but when restarted, it would say "improper shutdown detected" and would run scandisk. Recently, however, my computer has begun restarting itself when I try to shut it down, making it necessary to turn it off with the power button. Another problem is that the system restore function does not function. Whenever I try to create a restore point, I get the message that the computer was unable to create a restore point. I have also noticed that after downloading and installing security updates, I get error messages upon rebooting something like "unable to upgrade file %1 from %2." When I run Norton WinDoctor (2001 version), it reports two missing program files. One missing file is reportedly "mscoree.dll" which is used by "C:\Program Files\Common Files\InstallShield\Professional\Run Time\0701\Intel32\DotNetInstaller.exe" The other missing file is reportedly "mhputilu.dll" which is used by the Microsoft Picture It! application. Could my Win-ME problems be related to these two missing files? I suspect that upgrading to Win-XP would probably be the best solution, but I am planning to give my current computer away and purchase a new one with XP. Therefore, I would like to try to get my current OS operating properly. Would reinstalling Win-ME be a good idea? My Dell computer came with a CD labeled "OPERATING SYSTEM Reinstallation CD WMe." Is there anything I should do first (other than back-up data) or know about using this CD? Regards, Mike |
#2
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Problems with start-up, shutdown, restore... Should I reinstall?
Have a look here for help.
Joan "Windows Shutdown & Restart Centre - Troubleshooting In 15 Steps" http://www.aumha.org/win4/a/shutdown.htm Michael J. Sykes wrote: I would like to try to solve a few annoying problems with my OS. For a long time, my computer would appear to shut down properly, but when restarted, it would say "improper shutdown detected" and would run scandisk. Recently, however, my computer has begun restarting itself when I try to shut it down, making it necessary to turn it off with the power button. Another problem is that the system restore function does not function. Whenever I try to create a restore point, I get the message that the computer was unable to create a restore point. I have also noticed that after downloading and installing security updates, I get error messages upon rebooting something like "unable to upgrade file %1 from %2." When I run Norton WinDoctor (2001 version), it reports two missing program files. One missing file is reportedly "mscoree.dll" which is used by "C:\Program Files\Common Files\InstallShield\Professional\Run Time\0701\Intel32\DotNetInstaller.exe" The other missing file is reportedly "mhputilu.dll" which is used by the Microsoft Picture It! application. Could my Win-ME problems be related to these two missing files? I suspect that upgrading to Win-XP would probably be the best solution, but I am planning to give my current computer away and purchase a new one with XP. Therefore, I would like to try to get my current OS operating properly. Would reinstalling Win-ME be a good idea? My Dell computer came with a CD labeled "OPERATING SYSTEM Reinstallation CD WMe." Is there anything I should do first (other than back-up data) or know about using this CD? Regards, Mike |
#3
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Problems with start-up, shutdown, restore... Should I reinstall?
Oh dear, this looks like another example of Symantec products trashing a
PC running Win Me. I'll confine this reply to system restore and your %1 %2 problem which are related. I'll start with the %1 %2 problem and we can move on once that is fixed. First boot to DOS using a floppy and check whether you have a WININIT.INI file in your C:\WINDOWS folder. If present rename it to something like wininit.old and try booting again. It is also probable that you will have to repeat the last software install or update that you made. See MS KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2 %1: %2 (http://support.microsoft.com?kbid=283069). If you can't find a wininit.ini file then I suspect your problem is due to the C:\_RESTORE\TEMP folder having around 64K files in it which is the limit (2**16) for the number of files that can be located in a folder using the FAT32 filing system. This then results in the "Cannot upgrade file %1 from %2.." message when booting. I suggest you try deleting the _RESTORE folder with the loss of any system restore checkpoints you might have (not that I think they are now usable) and see if that solves the problem. Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. b) At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC Another problem is that the install/update you were doing will not have been completely installed so your system may still be unusable and the install/update will need to be repeated. e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was created. g) Finally adjust the space allocated to the restore folder: System | Performance | File System | Hard Disk and adjust the restore slider to your preferred setting. A figure of 200MB is normally more than adequate for day to day use allowing perhaps a week of checkpoints to be available although increasing this to perhaps 400MB for a few days during periods of large installs such Microsoft Office is advisable. -- Mike Maltby Michael J. Sykes Michael J. wrote: I would like to try to solve a few annoying problems with my OS. For a long time, my computer would appear to shut down properly, but when restarted, it would say "improper shutdown detected" and would run scandisk. Recently, however, my computer has begun restarting itself when I try to shut it down, making it necessary to turn it off with the power button. Another problem is that the system restore function does not function. Whenever I try to create a restore point, I get the message that the computer was unable to create a restore point. I have also noticed that after downloading and installing security updates, I get error messages upon rebooting something like "unable to upgrade file %1 from %2." When I run Norton WinDoctor (2001 version), it reports two missing program files. One missing file is reportedly "mscoree.dll" which is used by "C:\Program Files\Common Files\InstallShield\Professional\Run Time\0701\Intel32\DotNetInstaller.exe" The other missing file is reportedly "mhputilu.dll" which is used by the Microsoft Picture It! application. Could my Win-ME problems be related to these two missing files? I suspect that upgrading to Win-XP would probably be the best solution, but I am planning to give my current computer away and purchase a new one with XP. Therefore, I would like to try to get my current OS operating properly. Would reinstalling Win-ME be a good idea? My Dell computer came with a CD labeled "OPERATING SYSTEM Reinstallation CD WMe." Is there anything I should do first (other than back-up data) or know about using this CD? Regards, Mike |
#4
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Problems with start-up, shutdown, restore... Should I reinsta
Thank you for your response. The first troubleshooting step was to "disable
fast shutdown" via the MSCONFIG advanced tab. When I tried, however, I discovered there is no such option in the advanced menu of my MSCONFIG program. However, I did notice an option to "disable scandisk after bad shutdown" which should eliminate one annoyance! I also noticed an option (checked) to "Enable DeepSleep". One problem of my OS was that when it turned my display off due to a period of inactivity, it was impossible to turn the display back on. Therefore, I set the power management settings to prevent my computer from shutting down the display. Might an alternative solution be to uncheck the "enable DeepSleep" option? In Step 3 of the troubleshooter, it mentions that some shutdown problems have been solved by adding an exit sound when none was previously present. Since I had no exit sound, I added one and then successfully shut my computer down! It is too soon to tell whether this problem is resolved since my shutdown problem is not as consistent as my start-up problem. When I have been using my computer for just a short time (without opening many programs), it usually shuts down properly. Any ideas about restoring my System Restore? Regards, Mike "Joan Archer" wrote: Have a look here for help. Joan "Windows Shutdown & Restart Centre - Troubleshooting In 15 Steps" http://www.aumha.org/win4/a/shutdown.htm Michael J. Sykes wrote: I would like to try to solve a few annoying problems with my OS. For a long time, my computer would appear to shut down properly, but when restarted, it would say "improper shutdown detected" and would run scandisk. Recently, however, my computer has begun restarting itself when I try to shut it down, making it necessary to turn it off with the power button. Another problem is that the system restore function does not function. Whenever I try to create a restore point, I get the message that the computer was unable to create a restore point. I have also noticed that after downloading and installing security updates, I get error messages upon rebooting something like "unable to upgrade file %1 from %2." When I run Norton WinDoctor (2001 version), it reports two missing program files. One missing file is reportedly "mscoree.dll" which is used by "C:\Program Files\Common Files\InstallShield\Professional\Run Time\0701\Intel32\DotNetInstaller.exe" The other missing file is reportedly "mhputilu.dll" which is used by the Microsoft Picture It! application. Could my Win-ME problems be related to these two missing files? I suspect that upgrading to Win-XP would probably be the best solution, but I am planning to give my current computer away and purchase a new one with XP. Therefore, I would like to try to get my current OS operating properly. Would reinstalling Win-ME be a good idea? My Dell computer came with a CD labeled "OPERATING SYSTEM Reinstallation CD WMe." Is there anything I should do first (other than back-up data) or know about using this CD? Regards, Mike |
#5
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Problems with start-up, shutdown, restore... Should I reinsta
I uninstalled the Norton AntiVirus program a while ago, but I still have
their Utilities installed. I can see my WININIT.INI file (1 kb) in the C:\Windows directory (though I have not booted to DOS). Would renaming the file while in Windows (without booting to DOS) interefere with the shutdown of my computer? Your suggestion of renaming this file differs from the actions suggested by the Microsoft page you referenced (http://support.microsoft.com?kbid=283069). Should I try following Microsoft's suggestions first? Regarding having to repeat my last security update, I think I will need to repeat several updates! Thanks for the help, Mike "Mike M" wrote: Oh dear, this looks like another example of Symantec products trashing a PC running Win Me. I'll confine this reply to system restore and your %1 %2 problem which are related. I'll start with the %1 %2 problem and we can move on once that is fixed. First boot to DOS using a floppy and check whether you have a WININIT.INI file in your C:\WINDOWS folder. If present rename it to something like wininit.old and try booting again. It is also probable that you will have to repeat the last software install or update that you made. See MS KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2 %1: %2 (http://support.microsoft.com?kbid=283069). If you can't find a wininit.ini file then I suspect your problem is due to the C:\_RESTORE\TEMP folder having around 64K files in it which is the limit (2**16) for the number of files that can be located in a folder using the FAT32 filing system. This then results in the "Cannot upgrade file %1 from %2.." message when booting. I suggest you try deleting the _RESTORE folder with the loss of any system restore checkpoints you might have (not that I think they are now usable) and see if that solves the problem. Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. b) At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC Another problem is that the install/update you were doing will not have been completely installed so your system may still be unusable and the install/update will need to be repeated. e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was created. g) Finally adjust the space allocated to the restore folder: System | Performance | File System | Hard Disk and adjust the restore slider to your preferred setting. A figure of 200MB is normally more than adequate for day to day use allowing perhaps a week of checkpoints to be available although increasing this to perhaps 400MB for a few days during periods of large installs such Microsoft Office is advisable. -- Mike Maltby Michael J. Sykes Michael J. wrote: I would like to try to solve a few annoying problems with my OS. For a long time, my computer would appear to shut down properly, but when restarted, it would say "improper shutdown detected" and would run scandisk. Recently, however, my computer has begun restarting itself when I try to shut it down, making it necessary to turn it off with the power button. Another problem is that the system restore function does not function. Whenever I try to create a restore point, I get the message that the computer was unable to create a restore point. I have also noticed that after downloading and installing security updates, I get error messages upon rebooting something like "unable to upgrade file %1 from %2." When I run Norton WinDoctor (2001 version), it reports two missing program files. One missing file is reportedly "mscoree.dll" which is used by "C:\Program Files\Common Files\InstallShield\Professional\Run Time\0701\Intel32\DotNetInstaller.exe" The other missing file is reportedly "mhputilu.dll" which is used by the Microsoft Picture It! application. Could my Win-ME problems be related to these two missing files? I suspect that upgrading to Win-XP would probably be the best solution, but I am planning to give my current computer away and purchase a new one with XP. Therefore, I would like to try to get my current OS operating properly. Would reinstalling Win-ME be a good idea? My Dell computer came with a CD labeled "OPERATING SYSTEM Reinstallation CD WMe." Is there anything I should do first (other than back-up data) or know about using this CD? Regards, Mike |
#6
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Problems with start-up, shutdown, restore... Should I reinsta
Michael wrote:-
.... However, I did notice an option to "disable scandisk after bad shutdown" which should eliminate one annoyance! Bad idea!! Annoying it is, but it's there for your protection. It should only be disabled during specific troubleshooting exercises, otherwise keep it enabled. Mart snipped |
#7
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Problems with start-up, shutdown, restore... Should I reinsta
I decided to first follow the procedure in the Microsoft page you referenced
(deleting the _RESTORE folder as you subsequently suggested). This has resulted in the apparent restoration of my System Restore. Thank you! Is there still a need to mess with my WININIT.INI file? I also accessed the Windows update website which found one critical update for me to install. I know that I got those error messages after installing the last couple of updates, however. Do I need to do something else to ensure my security upgrades are up to date? When I rebooted after installing the new update, I saw no error messages. However it appears my shutdown and start-up problems were NOT solved by setting an exit sound for my computer (see my message above). I would welcome your suggestions. Regarding the Symantec programs, I noticed Microsoft says the Norton System Works 2000 is not compatible with Win-ME; it specifically mentions the Norton Live Update feature causing problems. I have the 2001 version of Norton System Works; I have uninstalled the NAV program and disabled the live update (but still have the utilities). Do you think I'm safe or should I purge my computer of all Symantec programs? Regards, Mike "Mike M" wrote: Oh dear, this looks like another example of Symantec products trashing a PC running Win Me. I'll confine this reply to system restore and your %1 %2 problem which are related. I'll start with the %1 %2 problem and we can move on once that is fixed. First boot to DOS using a floppy and check whether you have a WININIT.INI file in your C:\WINDOWS folder. If present rename it to something like wininit.old and try booting again. It is also probable that you will have to repeat the last software install or update that you made. See MS KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2 %1: %2 (http://support.microsoft.com?kbid=283069). If you can't find a wininit.ini file then I suspect your problem is due to the C:\_RESTORE\TEMP folder having around 64K files in it which is the limit (2**16) for the number of files that can be located in a folder using the FAT32 filing system. This then results in the "Cannot upgrade file %1 from %2.." message when booting. I suggest you try deleting the _RESTORE folder with the loss of any system restore checkpoints you might have (not that I think they are now usable) and see if that solves the problem. Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. b) At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC Another problem is that the install/update you were doing will not have been completely installed so your system may still be unusable and the install/update will need to be repeated. e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was created. g) Finally adjust the space allocated to the restore folder: System | Performance | File System | Hard Disk and adjust the restore slider to your preferred setting. A figure of 200MB is normally more than adequate for day to day use allowing perhaps a week of checkpoints to be available although increasing this to perhaps 400MB for a few days during periods of large installs such Microsoft Office is advisable. -- Mike Maltby Michael J. Sykes Michael J. wrote: I would like to try to solve a few annoying problems with my OS. For a long time, my computer would appear to shut down properly, but when restarted, it would say "improper shutdown detected" and would run scandisk. Recently, however, my computer has begun restarting itself when I try to shut it down, making it necessary to turn it off with the power button. Another problem is that the system restore function does not function. Whenever I try to create a restore point, I get the message that the computer was unable to create a restore point. I have also noticed that after downloading and installing security updates, I get error messages upon rebooting something like "unable to upgrade file %1 from %2." When I run Norton WinDoctor (2001 version), it reports two missing program files. One missing file is reportedly "mscoree.dll" which is used by "C:\Program Files\Common Files\InstallShield\Professional\Run Time\0701\Intel32\DotNetInstaller.exe" The other missing file is reportedly "mhputilu.dll" which is used by the Microsoft Picture It! application. Could my Win-ME problems be related to these two missing files? I suspect that upgrading to Win-XP would probably be the best solution, but I am planning to give my current computer away and purchase a new one with XP. Therefore, I would like to try to get my current OS operating properly. Would reinstalling Win-ME be a good idea? My Dell computer came with a CD labeled "OPERATING SYSTEM Reinstallation CD WMe." Is there anything I should do first (other than back-up data) or know about using this CD? Regards, Mike |
#8
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Problems with start-up, shutdown, restore... Should I reinsta
Michael J. Sykes wrote:
I uninstalled the Norton AntiVirus program a while ago, but I still have their Utilities installed. I did say Symantec which includes all their various applications especially their utitlies. I can see my WININIT.INI file (1 kb) in the C:\Windows directory (though I have not booted to DOS). Would renaming the file while in Windows (without booting to DOS) interefere with the shutdown of my computer? Wininit.ini has nothing to do with shutdown and everything to do with bootup and its presence is undoubtedly the cause of some of your problems. You need to establish why you have a wininit.ini file and whether this is always present. Your suggestion of renaming this file differs from the actions suggested by the Microsoft page you referenced (http://support.microsoft.com?kbid=283069). Should I try following Microsoft's suggestions first? 283069 used simply to suggest renaming wininit.ini if present. This should still be your first action and we still need to establish if this file is being continually crated as that would indicate another problem. Then proceed using the instructions I typed. I see 283069 has at long last been changed and now includes the steps that Noel Paton and myself have been suggesting that Microsoft should have includes since around 2002 when I first established the prime cause of the %1 %2 problem. Regarding having to repeat my last security update, I think I will need to repeat several updates! You'll need to reinstall every update and patch that you have attempted to install since you first encountered the %1 %2 error since none will have been installed correctly. I would suggest that you download and run Belarc's Adviser (http://www.belarc.com/free_download.html) as this will help you to identify any updates that you might need to reinstall - such as any that didn't properly install due to the %1 %2 error you were seeing earlier. The Windows Update site often doesn't recognise that patches are broken so doesn't offer them again. Running Belarc helps and any patch that needs to be reinstalled can then be downloaded from the Windows Update Catalogue. (http://v4.windowsupdate.microsoft.co...en/default.asp). -- Mike Maltby |
#9
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Problems with start-up, shutdown, restore... Should I reinsta
Michael J. Sykes wrote:
I decided to first follow the procedure in the Microsoft page you referenced (deleting the _RESTORE folder as you subsequently suggested). Mike, I'm not sure how you did this as the _RESTORE folder cannot be deleted from Win Me without hacking so I assume you mean the renamed folder OLDREST. Incidentally the procedure at 280369 is virtually the same as the instructions I posted - just a little more long winded. This has resulted in the apparent restoration of my System Restore. Thank you! Is there still a need to mess with my WININIT.INI file? If you have a wininit.ini file present after rebooting then you have problems and it is essential to establish why this is occurring. I also accessed the Windows update website which found one critical update for me to install. I know that I got those error messages after installing the last couple of updates, however. Do I need to do something else to ensure my security upgrades are up to date? You've almost certainly got loads of patches to reinstall. See my earlier post about running Belarc Adviser. When I rebooted after installing the new update, I saw no error messages. However it appears my shutdown and start-up problems were NOT solved by setting an exit sound for my computer (see my message above). I would welcome your suggestions. Let's try to walk before progressing to running. Let's get system restore working correctly and your PC fully patches and then we can consider other problems. Since you feel that system restore is working now I would strongly recommend the following quick test: a) Create a shortcut on your desktop to a file. b) Create a manual checkpoint Could you create a checkpoint? c) Delete the shortcut d) Restore your PC to the checkpoint you created. Was the shortcut restored? Did you see any error messages? e) Reboot your PC Was the checkpoint retained? Regarding the Symantec programs, I noticed Microsoft says the Norton System Works 2000 is not compatible with Win-ME; it specifically mentions the Norton Live Update feature causing problems. I have the 2001 version of Norton System Works; I have uninstalled the NAV program and disabled the live update (but still have the utilities). Do you think I'm safe or should I purge my computer of all Symantec programs? At the risk of repeating myself NO Symantec applications can be safely used with Win Me, especially so if you wish to use your PC and not end up with loads of problems. To my mind you have already demonstrated the truth of this. vbg -- Mike Maltby |
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