Can't Uninstall-Reinstall Word2000

Word hangs when I open it either from the Start Menu, from
the Application Icon, or by opening a .doc file. The .doc
files open fine with TextMaker, so I'm sure it's a Word or
WindowsMe problem. I decided to uninstall-reinstall
Word2000, using the CD. When I do that, I enter a
different user-name, as a check. When I'm done, I click on
a .doc file and Word2000 hangs all over again, with my old
user-name showing on the splash screen. Clearly, the
installation is not coming from the CD but from somewhere
in WindowsMe, perhaps in my d:\ drive back-up sustem (This
is happening on a Compaq Presario 5010US.)

I would appreciate getting any help in getting rid of the
pesky revenant Word so that I can actually reinstall an
uncorrupted application.

Look for copies of the Word template file folder.dot and rename them
folder.old and then try opening Word again.
--
Mike Maltby MS-MVP



Joel wrote:

Word hangs when I open it either from the Start Menu, from
the Application Icon, or by opening a .doc file. The .doc
files open fine with TextMaker, so I'm sure it's a Word or
WindowsMe problem. I decided to uninstall-reinstall
Word2000, using the CD. When I do that, I enter a
different user-name, as a check. When I'm done, I click on
a .doc file and Word2000 hangs all over again, with my old
user-name showing on the splash screen. Clearly, the
installation is not coming from the CD but from somewhere
in WindowsMe, perhaps in my d:\ drive back-up sustem (This
is happening on a Compaq Presario 5010US.)

I would appreciate getting any help in getting rid of the
pesky revenant Word so that I can actually reinstall an
uncorrupted application.

Thanks, Mike, but it didn't work. Word still hangs.
I know that there's a Word problem -- I suspect a memory
leak, because for a time I was getting "out of memory"
warnings -- but there's also a WindowsMe problem, since I
can't stop Windows from reinstalling internally.
Joel

-----Original Message-----
Look for copies of the Word template file folder.dot and
rename them
folder.old and then try opening Word again.
--
Mike Maltby MS-MVP



Joel wrote:

Word hangs when I open it either from the Start Menu,
from
the Application Icon, or by opening a .doc file.
The .doc
files open fine with TextMaker, so I'm sure it's a Word
or
WindowsMe problem. I decided to uninstall-reinstall
Word2000, using the CD. When I do that, I enter a
different user-name, as a check. When I'm done, I click
on
a .doc file and Word2000 hangs all over again, with my
old
user-name showing on the splash screen. Clearly, the
installation is not coming from the CD but from
somewhere
in WindowsMe, perhaps in my d:\ drive back-up sustem
(This
is happening on a Compaq Presario 5010US.)

I would appreciate getting any help in getting rid of
the
pesky revenant Word so that I can actually reinstall an
uncorrupted application.

.

Out of memory warnings with Word are 99.99% of the time due to a damaged
normal.dot template file. See MS KB 307814 - "WD: Error Message: System Is
Dangerously Low on Resources" (http://support.Microsoft.com?kbid=307814).

I'm sorry but I have no idea as to what you mean by "there's also a WindowsMe
problem, since I can't stop Windows from reinstalling internally". What
reinstalls and what do you mean by internally?
--
Mike Maltby MS-MVP




wrote:

Thanks, Mike, but it didn't work. Word still hangs.
I know that there's a Word problem -- I suspect a memory
leak, because for a time I was getting "out of memory"
warnings -- but there's also a WindowsMe problem, since I
can't stop Windows from reinstalling internally.

I'm sorry but I have no idea as to what you mean
by "there's also a WindowsMe
problem, since I can't stop Windows from reinstalling
internally". What
reinstalls and what do you mean by internally?

Sorry I've been unclear. What happens is this:
1) I use the CD to uninstall Word2000.
2) I use "search" to look for and delete any other files
that are .exe called Word or MSWord.

I then run the Disk Defragmenter and Norton's SytemCheck.

3) I then use the CD to reinstall Word2000. I don't get
prompted to enter the Word 20-digit Word ID. I do get
prompted to enter the 25-alphanumeric Works Suite Product
Key. (I am only installing Word, none of the other
components.) I get prompted to inter a user ID (Name,
Organization...), and I enter one that is different from
what was there before. Specifiacally, I had Joel Lastname,
and I now enter Joel Lastname Family.

Having finished, I permit rebooting and open Word2000,
whereupon it hangs and the original username shows up on
the splash screen, leading me to believe that the "new"
installation is not from the CD, but from some back-up
version inside Windows.

That's what I mean.

Joel

OK, it's become academic, but I still wan't to know about
why it doesn't reinstall from the CD, and where it's
coming from.

Academic, because I finally got it through my thick head
to do what you told me to in the first place. That is, I
finally entered "normal.dot" into search, instead of
template, normal template or whatever. Having conducted
the right search, I deleted the right file, and Word
opened. Now I have to get back to the settings and
preferences I had used, but at least I'm not going crazier.

Many thanks.

Joel

Joel,

Glad to read you've now managed to resolve your problem with Word. Sorry
though that my initial post wasn't as clear as it might have been and I will
try and remember to capitalise the file name next time someone hits this
problem to help try and clarify the filename from the rest of my verbiage.
:-).

Regards,
--
Mike Maltby MS-MVP



Joel wrote:

OK, it's become academic, but I still wan't to know about
why it doesn't reinstall from the CD, and where it's
coming from.

Academic, because I finally got it through my thick head
to do what you told me to in the first place. That is, I
finally entered "normal.dot" into search, instead of
template, normal template or whatever. Having conducted
the right search, I deleted the right file, and Word
opened. Now I have to get back to the settings and
preferences I had used, but at least I'm not going crazier.