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Can't install Windows Updates... Virus?
over the last few days i have had an ongoing battle with
PWSteal.Trojan. my Norton is quick to alert me, and i quarantine and delete the virus. unfortunately it's come back three times. i have cable, AOL 9.0, Zone Alarm Fire Wall, and Norton AntiVirus 2003... before downloading updates and patches, i have always disabled the fire wall and norton...as directed. now i can't seem to install updates from Microsoft. the download seems to go normally, it's just the stall at the middle of the install that brings things to a halt. the file that prevents the install from completing is: oleaut32.dll... what can i do? any suggestions would be greatly appreciated. thanks, karen |
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Can't install Windows Updates... Virus?
Have you been running with the Quack?
Are you running Norton System Quack - - errr - Doctor? If so, then read on...... You may have up to 32,000 empty OEM*.INF files sitting in your c:\Windows\INF folder, which prevents any program putting a legitimate *.INF file in there (it also slow your system down to stop, trying to read them and sort the [non-existent] contents!). You need to DELETE all 0byte (and ONLY the 0byte) OEM*.INF files. look here for information on how to do that , and how to prevent it happening again (i.e. TURN OFF NORTON SYSTEM DOCTOR - unless you are actively troubleshooting something) The Symantec site: http://service1.symantec.com/SUPPORT...15010309&src=n also "Computer Stops Responding (Hangs) During Setup, Installing Updates, or Adding New Hardware" (http://support.microsoft.com/default...;en-us;Q281967) also http://support.microsoft.com/default...;en-us;Q301540 (which contains the fix for your problem in the NOTE under the patch description) Phone your Local MS office, and tell them your problem quoting Q301540 - they'll either send you the patch, or give you a one-use password, for the cost of the call. Good Luck -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "Karen D." wrote in message ... over the last few days i have had an ongoing battle with PWSteal.Trojan. my Norton is quick to alert me, and i quarantine and delete the virus. unfortunately it's come back three times. i have cable, AOL 9.0, Zone Alarm Fire Wall, and Norton AntiVirus 2003... before downloading updates and patches, i have always disabled the fire wall and norton...as directed. now i can't seem to install updates from Microsoft. the download seems to go normally, it's just the stall at the middle of the install that brings things to a halt. the file that prevents the install from completing is: oleaut32.dll... what can i do? any suggestions would be greatly appreciated. thanks, karen |
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