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#1
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Printer Problem
I trying to find this out. The computer can’t remember that the
printers are installed? It does show up in the printer control pannel. The programs all of sudden don't recognize a printer is installed. Notepad. Wordpad. Ms word, Excel, access., E.t.c. The Only fix if I change the ports on the printers. Then put them back on the correct ports. I just want a fix. So, I don’t have to fix this person computer every day. Yes, I have permission to work on this computer. Yes, I have done virus scans. No Virus. Greg R The printers are IKON Copier HP Desktop Jet 10?? |
#2
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Printer Problem
Well I'm not a pro at this. But would imagine if you went
to Control Panel and opened printers. You may have to set one or the other to Default Printer. The last time I had a simular problem was a bad solder joint on the LPT port to the MB. What does Device Manager say about the printers? -----Original Message----- I trying to find this out. The computer can't remember that the printers are installed? It does show up in the printer control pannel. The programs all of sudden don't recognize a printer is installed. Notepad. Wordpad. Ms word, Excel, access., E.t.c. The Only fix if I change the ports on the printers. Then put them back on the correct ports. I just want a fix. So, I don't have to fix this person computer every day. Yes, I have permission to work on this computer. Yes, I have done virus scans. No Virus. Greg R The printers are IKON Copier HP Desktop Jet 10?? . |
#3
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Printer Problem
Greg, I simply don't quite understand the problem. Can you spell it out in
orderly detail? So far, what I *think* you're saying is that the machine has two printers installed, but that one or the other or both are not being recognized on occasion? Besides make/model (and neither of those you list sounds right--please check again for full make/model info) how are these printers connected to the machine? -- Gary S. Terhune MS MVP for Win9x "Greg R" wrote in message ... I trying to find this out. The computer can't remember that the printers are installed? It does show up in the printer control pannel. The programs all of sudden don't recognize a printer is installed. Notepad. Wordpad. Ms word, Excel, access., E.t.c. The Only fix if I change the ports on the printers. Then put them back on the correct ports. I just want a fix. So, I don't have to fix this person computer every day. Yes, I have permission to work on this computer. Yes, I have done virus scans. No Virus. Greg R The printers are IKON Copier HP Desktop Jet 10?? |
#4
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Printer Problem
On Sat, 5 Jun 2004 18:33:29 -0700, "Gary S. Terhune"
wrote: Greg, I simply don't quite understand the problem. Can you spell it out in orderly detail? So far, what I *think* you're saying is that the machine has two printers installed, but that one or the other or both are not being recognized on occasion? Yes both are not being recognized on occasion. Besides make/model (and neither of those you list sounds right--please check again for full make/model info) how are these printers connected to the machine? There is an option in xp to tell xp to search for printers automatically. Is there a way to do that with 98se? I know the hp is hooked up through lpt port. However, I not sure how the ikon is hooked up. Ikon shows something like this //aaxx300e1234/// I bet it on a serial connections and have a com conflict with the modem or It not sharing correctly. If it is ikon. She can get them to fix it that. I have her ask ikon to check the cable to the copier. The two computers and the ikon copier are hooked together. The hp printer is not. Ikon could of set it up wrong. Greg R |
#5
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Printer Problem
Oh, now it's *two* computers? I'm sorry, Greg. You haven't fully answered my
questions, and I simply cannot make head nor tails of your description of the issue. Better luck next time, but quite frankly this issue is too complicated to be dealing with it third-hand--especially when the go-between simply doesn't have or can't communicate the requisite details. (I'm betting the Ikon is a network printer, either hooked up to the other computer or possessing a server of its own.) -- Gary S. Terhune MS MVP for Win9x "Greg R" wrote in message ... On Sat, 5 Jun 2004 18:33:29 -0700, "Gary S. Terhune" wrote: Greg, I simply don't quite understand the problem. Can you spell it out in orderly detail? So far, what I *think* you're saying is that the machine has two printers installed, but that one or the other or both are not being recognized on occasion? Yes both are not being recognized on occasion. Besides make/model (and neither of those you list sounds right--please check again for full make/model info) how are these printers connected to the machine? There is an option in xp to tell xp to search for printers automatically. Is there a way to do that with 98se? I know the hp is hooked up through lpt port. However, I not sure how the ikon is hooked up. Ikon shows something like this //aaxx300e1234/// I bet it on a serial connections and have a com conflict with the modem or It not sharing correctly. If it is ikon. She can get them to fix it that. I have her ask ikon to check the cable to the copier. The two computers and the ikon copier are hooked together. The hp printer is not. Ikon could of set it up wrong. Greg R |
#6
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Printer Problem
Ok, I'll give it a go. Let's see if we have this straight.
1-HP DJ printer not connected to network. 1-Ikon copier connected to network. First answer these simple questions and we'll see if we can't get this resolved. Forget about the HP for now and let's focus on the Ikon. What are the OS's of each machine that the Ikon is shared too? How are the machines connected to the network? Are they connected to each other or via a router,switch or hub? How is the Ikon connected to the network? Is it connected to a machine, router, switch or hub? What type of cable is used to connect the Ikon to the network? Serial, Parallel, Crossover or Straight Thru? What is the shared name of the Ikon? If it is /aaxx300e1234, then this may be where the problem is. IIRC you can only use up to 10 characters in a name. -- Brian A. Jack of all trades, Master of none. One can never truly be a master as there is always more to learn. |
#7
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Printer Problem
On Sat, 5 Jun 2004 22:59:25 -0500, "Brian A." GoneFishn@aFarAwayLake
wrote: Ok, I'll give it a go. Let's see if we have this straight. 1-HP DJ printer not connected to network. 1-Ikon copier connected to network. Yes First answer these simple questions and we'll see if we can't get this resolved. Forget about the HP for now and let's focus on the Ikon. What are the OS's of each machine that the Ikon is shared too? Windows 98 se (2 computers) How are the machines connected to the network? Are they connected to each other or via a router,switch or hub? This is what I got to find out. How is the Ikon connected to the network? Is it connected to a machine, router, switch or hub? This is what I got to find out. What type of cable is used to connect the Ikon to the network? Serial, Parallel, Crossover or Straight Thru? This is what I got to find out. What is the shared name of the Ikon? If it is /aaxx300e1234, then this may be where the problem is. IIRC you can only use up to 10 characters in a name. This is what I got to find out. I think this to me sound like it ikons fault. Not hooking up the cables correctly. I was just trying to see if this was a simple fix. I guess this is a major fix. So I will tell her to get a beter computer tech, to check it out. It a work place that does not like to spend money. I am excellent with computer configurations. Networking I am not. I learned a little about networking but not enough. Thank you all for you help anyway. Greg R |
#8
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Printer Problem
From personal experience?
I have not seen a copier yet that works well on a network. Common Printer? Yes. Common Copier? No. Most places use the copier as a stand alone machine. Other than reconfiguring the whole system for just one piece of hardware. But I am sure "Ikon" says differant. If I made a CD-Burner and claimed it could burn 100gigs in 5 seconds. And you tell it won't. I would swear the problem was on your end and not my products fault. -----Original Message----- On Sat, 5 Jun 2004 22:59:25 -0500, "Brian A." GoneFishn@aFarAwayLake wrote: Ok, I'll give it a go. Let's see if we have this straight. 1-HP DJ printer not connected to network. 1-Ikon copier connected to network. Yes First answer these simple questions and we'll see if we can't get this resolved. Forget about the HP for now and let's focus on the Ikon. What are the OS's of each machine that the Ikon is shared too? Windows 98 se (2 computers) How are the machines connected to the network? Are they connected to each other or via a router,switch or hub? This is what I got to find out. How is the Ikon connected to the network? Is it connected to a machine, router, switch or hub? This is what I got to find out. What type of cable is used to connect the Ikon to the network? Serial, Parallel, Crossover or Straight Thru? This is what I got to find out. What is the shared name of the Ikon? If it is /aaxx300e1234, then this may be where the problem is. IIRC you can only use up to 10 characters in a name. This is what I got to find out. I think this to me sound like it ikons fault. Not hooking up the cables correctly. I was just trying to see if this was a simple fix. I guess this is a major fix. So I will tell her to get a beter computer tech, to check it out. It a work place that does not like to spend money. I am excellent with computer configurations. Networking I am not. I learned a little about networking but not enough. Thank you all for you help anyway. Greg R . |
#9
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Printer Problem
If it's only a copier and not a multifunction, than it makes no sense whatsoever to
add it to a network. Hmmm, let's see now, I have this nice looking document I want to copy, I think I'll dash across the room, out the door, down the hallway, up three flights of stairs, down the hallway, around the corner, down the hallway, thru the door, across the room, place the document in the copier, go back across the room, out the door, up the hallway, around the corner, up the hallway, down three flights of stairs, up the hallway, across the room and click on copy. Now let's go thru that again to retrieve the document, only this time I'm going to stop to talk to that great looking receptionist and a bladder relief break on the way. You say "that's pretty extreme!" Ok, let's put it in the same room, you still have to go to the copier and return to your machine to copy which is purely unproductive and a waste of time and money. -- Brian A. Jack of all trades, Master of none. One can never truly be a master as there is always more to learn. "ppoatt" wrote in message ... From personal experience? I have not seen a copier yet that works well on a network. Common Printer? Yes. Common Copier? No. Most places use the copier as a stand alone machine. Other than reconfiguring the whole system for just one piece of hardware. But I am sure "Ikon" says differant. If I made a CD-Burner and claimed it could burn 100gigs in 5 seconds. And you tell it won't. I would swear the problem was on your end and not my products fault. |
#10
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Printer Problem
Awwww... Let's *assume* that it's a multi-function machine--that it can
copy, scan and print, at least, bg. -- Gary S. Terhune MS MVP for Win9x "Brian A." GoneFishn@aFarAwayLake wrote in message ... If it's only a copier and not a multifunction, than it makes no sense whatsoever to add it to a network. |
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