Error msgs in: MSVCRT.DLL, USER.EXE & WINWORD.EXE

Hi all. I'm looking for guidance error messages.

I have just recently been getting the following:

WINWORD has caused an error in MSVCRT.DLL
WINWORD has caused an error in USER.EXE.

I'd appreciate feedback on how to resolve these issues.

Thanks!

http://support.microsoft.com/?scid=308511
may help for the first, and
http://support.microsoft.com/?scid=329365
for the second

Either way, the Normal.dot template appears to be the cause...
Do a Search for all files named Normal.dot - rename any found to Normal.jnk
reboot, and restart Word - it will create a new Normal.dot template
hopefully curing your problem

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/f.../Mar27pmvp.asp
"Carrie" wrote in message
...
Hi all. I'm looking for guidance error messages.

I have just recently been getting the following:

WINWORD has caused an error in MSVCRT.DLL
WINWORD has caused an error in USER.EXE.

I'd appreciate feedback on how to resolve these issues.

Thanks!