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#1
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I have Windows ME and can not get into Windows update. I
am the only user of this home computer. When I go to Windows update it takes me to an administrators area. Somehow I must have set up an administrators account for windows update, if that is possible? I have no idea what I did. The first paragraph on the screen is as follows;To install items from Windows Update, you must be logged on as an administrator or a member of the administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. That's the first paragraph. I am not an administrator or a member of their group. My computer is not connected to a network. How do I delete this administrator screen and get a normal Windows update screen that will work? |
#2
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Kevin,
Open the Windows Update.log found in the WINDOWS folder with Notepad. Enable " Show hidden files and folders " in Folder Options, View in the Control Panel to locate it. Scroll down to the bottom for the most recent entries and look for an error code or codes associated with the last failed attempt to access Windows Update. Then go here : http://v4.windowsupdate.microsoft.com/troubleshoot/ an look for the error code(s) you encountered in the log file under the " Problem reaching Windows Update " heading. If the error code is 0x800c0005 are you using Norton Antivirus or Norton Internet Services ? If so, which version ? Thanks, MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: I have Windows ME and can not get into Windows update. I am the only user of this home computer. When I go to Windows update it takes me to an administrators area. Somehow I must have set up an administrators account for windows update, if that is possible? I have no idea what I did. The first paragraph on the screen is as follows;To install items from Windows Update, you must be logged on as an administrator or a member of the administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. That's the first paragraph. I am not an administrator or a member of their group. My computer is not connected to a network. How do I delete this administrator screen and get a normal Windows update screen that will work? |
#3
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Mowgreen,
I'm a little lost. I went into control panel, found folder options and enabled "show hidden files and folders". Don't know how to open windows uopdate.log. I also don't know where the windows folder with notepad are? I use Norton Antivirus, not sure which version. Thanks for the help, Kevin -----Original Message----- Kevin, Open the Windows Update.log found in the WINDOWS folder with Notepad. Enable " Show hidden files and folders " in Folder Options, View in the Control Panel to locate it. Scroll down to the bottom for the most recent entries and look for an error code or codes associated with the last failed attempt to access Windows Update. Then go here : http://v4.windowsupdate.microsoft.com/troubleshoot/ an look for the error code(s) you encountered in the log file under the " Problem reaching Windows Update " heading. If the error code is 0x800c0005 are you using Norton Antivirus or Norton Internet Services ? If so, which version ? Thanks, MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: I have Windows ME and can not get into Windows update. I am the only user of this home computer. When I go to Windows update it takes me to an administrators area. Somehow I must have set up an administrators account for windows update, if that is possible? I have no idea what I did. The first paragraph on the screen is as follows;To install items from Windows Update, you must be logged on as an administrator or a member of the administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. That's the first paragraph. I am not an administrator or a member of their group. My computer is not connected to a network. How do I delete this administrator screen and get a normal Windows update screen that will work? . |
#4
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Kevin,
Double click Windows Update.log. It will prompt you for a program to open it with, choose Notepad from the list presented. MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: Mowgreen, I'm a little lost. I went into control panel, found folder options and enabled "show hidden files and folders". Don't know how to open windows uopdate.log. I also don't know where the windows folder with notepad are? I use Norton Antivirus, not sure which version. Thanks for the help, Kevin -----Original Message----- Kevin, Open the Windows Update.log found in the WINDOWS folder with Notepad. Enable " Show hidden files and folders " in Folder Options, View in the Control Panel to locate it. Scroll down to the bottom for the most recent entries and look for an error code or codes associated with the last failed attempt to access Windows Update. Then go here : http://v4.windowsupdate.microsoft.com/troubleshoot/ an look for the error code(s) you encountered in the log file under the " Problem reaching Windows Update " heading. If the error code is 0x800c0005 are you using Norton Antivirus or Norton Internet Services ? If so, which version ? Thanks, MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: I have Windows ME and can not get into Windows update. I am the only user of this home computer. When I go to Windows update it takes me to an administrators area. Somehow I must have set up an administrators account for windows update, if that is possible? I have no idea what I did. The first paragraph on the screen is as follows;To install items from Windows Update, you must be logged on as an administrator or a member of the administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. That's the first paragraph. I am not an administrator or a member of their group. My computer is not connected to a network. How do I delete this administrator screen and get a normal Windows update screen that will work? . |
#5
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Mowgreen,
Got into the log and opened it with the notepad. All it lists is startup and shutdowns no error codes at all. It's probably because I can never access windows update. All I can do is call up windows update and the administrators screen pops up. That's as far as I ever get. Pick update to install is listed on the left side of the window but it's dimmed out. When I click on it nothing happens. Kevin -----Original Message----- Kevin, Double click Windows Update.log. It will prompt you for a program to open it with, choose Notepad from the list presented. MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: Mowgreen, I'm a little lost. I went into control panel, found folder options and enabled "show hidden files and folders". Don't know how to open windows uopdate.log. I also don't know where the windows folder with notepad are? I use Norton Antivirus, not sure which version. Thanks for the help, Kevin -----Original Message----- Kevin, Open the Windows Update.log found in the WINDOWS folder with Notepad. Enable " Show hidden files and folders " in Folder Options, View in the Control Panel to locate it. Scroll down to the bottom for the most recent entries and look for an error code or codes associated with the last failed attempt to access Windows Update. Then go here : http://v4.windowsupdate.microsoft.com/troubleshoot/ an look for the error code(s) you encountered in the log file under the " Problem reaching Windows Update " heading. If the error code is 0x800c0005 are you using Norton Antivirus or Norton Internet Services ? If so, which version ? Thanks, MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: I have Windows ME and can not get into Windows update. I am the only user of this home computer. When I go to Windows update it takes me to an administrators area. Somehow I must have set up an administrators account for windows update, if that is possible? I have no idea what I did. The first paragraph on the screen is as follows;To install items from Windows Update, you must be logged on as an administrator or a member of the administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. That's the first paragraph. I am not an administrator or a member of their group. My computer is not connected to a network. How do I delete this administrator screen and get a normal Windows update screen that will work? . . |
#6
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Kevin,
Follow the steps for Windows ME here : **Delete the contents of C:\WUTemp if present.** NOTE: For the " Remove the Windows Update ActiveX Controls " skip step 2. The iuctl.dll and iuengine.dll are located in the WINDOWS\System folder. Remove the Update Class file found in the WINDOWS\Downloaded Program Files folder by right clicking it and choosing Remove. Now do step 5 or manually download the Windows Update software controls from : http://v4.windowsupdate.microsoft.co...ansi/iuctl.cab save them to your desktop. Extract the .cab file following the steps below: 1. Go to the desktop and right click the iuctl.cab file. 2. Click "Extract to." 3. Point to a known location (like the desktop) and click "OK." 4. Go to the location you selected and right click on the iuctl.inf file. 5.Click "Install." IMPORTANT : Your antivirus program MUST be temporarily disabled prior to the download and installation of the Windows Update ActiveX software controls or any Windows Updates. Failure to do so will result in the iuctl.cab file being corrupted/damaged and/or show as a 0 KB file . Failure to do so in regards to Windows Updates will result in damaged/corrupted downloads and damaged/corrupted/incomplete installations. Spyblocking software (pop-up stoppers included) and incorrectly configured firewalls may prevent access to the Windows Update site or the attempt to download and install updates/patches, also. __________________________________________________ _____________________ MowGreen *-343-* Never Forgotten Kevin McCarthy wrote: Mowgreen, Got into the log and opened it with the notepad. All it lists is startup and shutdowns no error codes at all. It's probably because I can never access windows update. All I can do is call up windows update and the administrators screen pops up. That's as far as I ever get. Pick update to install is listed on the left side of the window but it's dimmed out. When I click on it nothing happens. Kevin -----Original Message----- Kevin, Double click Windows Update.log. It will prompt you for a program to open it with, choose Notepad from the list presented. MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: Mowgreen, I'm a little lost. I went into control panel, found folder options and enabled "show hidden files and folders". Don't know how to open windows uopdate.log. I also don't know where the windows folder with notepad are? I use Norton Antivirus, not sure which version. Thanks for the help, Kevin -----Original Message----- Kevin, Open the Windows Update.log found in the WINDOWS folder with Notepad. Enable " Show hidden files and folders " in Folder Options, View in the Control Panel to locate it. Scroll down to the bottom for the most recent entries and look for an error code or codes associated with the last failed attempt to access Windows Update. Then go here : http://v4.windowsupdate.microsoft.com/troubleshoot/ an look for the error code(s) you encountered in the log file under the " Problem reaching Windows Update " heading. If the error code is 0x800c0005 are you using Norton Antivirus or Norton Internet Services ? If so, which version ? Thanks, MowGreen [MVP] *-343-* Never Forgotten Kevin McCarthy wrote: I have Windows ME and can not get into Windows update. I am the only user of this home computer. When I go to Windows update it takes me to an administrators area. Somehow I must have set up an administrators account for windows update, if that is possible? I have no idea what I did. The first paragraph on the screen is as follows;To install items from Windows Update, you must be logged on as an administrator or a member of the administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. That's the first paragraph. I am not an administrator or a member of their group. My computer is not connected to a network. How do I delete this administrator screen and get a normal Windows update screen that will work? . . |
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