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Router Firewall
This is not an OS issue but given my experience with ME's regulars, I
thought this would be an appropriate place to obtain a resolution. I have just returned from a 2 week vacation in Hilton Head. I travelled with our laptop and had no trouble accessing the web or using Outlook while en route. However once there, I could no longer send mail in Outlook, although I could receive. The only other issue I had was that for some reason I could not access a particular website (www.skygolf.com) in order to download specific golf courses to my skycaddie GPS system. I initially thought that the website was offline but after calling the support staff, it was suggested that the problem was firewall related. It was not my firewall software because I configured it to allow skygolf, so I am assuming it was the router firewall. The villa/condo we rented had broadband wireless internet. On one occasion I was able to switch to another weaker wireless signal (offsite) that allowed access to skygolf and also to send mail via Outlook but I could not find that access again, which further reinforced the notion that the problem was related to the hardware firewall. Thus the question is what are my options if I should experience a similar problem in future travels? Is there a workaround? Thanks in advance. Dan |
#2
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Router Firewall
From: "Dapper Dan"
| This is not an OS issue but given my experience with ME's regulars, I | thought this would be an appropriate place to obtain a resolution. | I have just returned from a 2 week vacation in Hilton Head. I travelled with | our laptop and had no trouble accessing the web or using Outlook while en | route. However once there, I could no longer send mail in Outlook, although | I could receive. The only other issue I had was that for some reason I could | not access a particular website (www.skygolf.com) in order to download | specific golf courses to my skycaddie GPS system. I initially thought that | the website was offline but after calling the support staff, it was | suggested that the problem was firewall related. It was not my firewall | software because I configured it to allow skygolf, so I am assuming it was | the router firewall. | The villa/condo we rented had broadband wireless internet. On one occasion I | was able to switch to another weaker wireless signal (offsite) that allowed | access to skygolf and also to send mail via Outlook but I could not find | that access again, which further reinforced the notion that the problem was | related to the hardware firewall. Thus the question is what are my options | if I should experience a similar problem in future travels? Is there a | workaround? | Thanks in advance. | Dan Skygolf may have been blocked by the Service Provider of the rental, a firewall or they may have had a DNS problem. As for Outlook not sending email, they may be blocking Port 25. Look to see if you can use an alternate like TCP port 587 for SMTP. You may want to get a Verizon or other Cellular Wireless card so you are not limited by a third party who may do port blocking and/or filtering. -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp |
#3
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Router Firewall
Thanks for the quick response Dave.
With respect to Outlook, are you suggesting that in INTERNET EMAIL SETTINGS/ADVANCED tab, that I change the Outgoing Server (SMTP) from 25 to 587? If so, I just tried it and received a message "Outlook is unable to connect to your outgoing (SMTP) server." Or was I supposed to change the setting elsewhere? Dan "David H. Lipman" wrote in message ... From: "Dapper Dan" | This is not an OS issue but given my experience with ME's regulars, I | thought this would be an appropriate place to obtain a resolution. | I have just returned from a 2 week vacation in Hilton Head. I travelled with | our laptop and had no trouble accessing the web or using Outlook while en | route. However once there, I could no longer send mail in Outlook, although | I could receive. The only other issue I had was that for some reason I could | not access a particular website (www.skygolf.com) in order to download | specific golf courses to my skycaddie GPS system. I initially thought that | the website was offline but after calling the support staff, it was | suggested that the problem was firewall related. It was not my firewall | software because I configured it to allow skygolf, so I am assuming it was | the router firewall. | The villa/condo we rented had broadband wireless internet. On one occasion I | was able to switch to another weaker wireless signal (offsite) that allowed | access to skygolf and also to send mail via Outlook but I could not find | that access again, which further reinforced the notion that the problem was | related to the hardware firewall. Thus the question is what are my options | if I should experience a similar problem in future travels? Is there a | workaround? | Thanks in advance. | Dan Skygolf may have been blocked by the Service Provider of the rental, a firewall or they may have had a DNS problem. As for Outlook not sending email, they may be blocking Port 25. Look to see if you can use an alternate like TCP port 587 for SMTP. You may want to get a Verizon or other Cellular Wireless card so you are not limited by a third party who may do port blocking and/or filtering. -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp |
#4
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Router Firewall
From: "Dapper Dan"
| Thanks for the quick response Dave. | With respect to Outlook, are you suggesting that in INTERNET EMAIL | SETTINGS/ADVANCED tab, that I change the Outgoing Server (SMTP) from 25 to | 587? If so, I just tried it and received a message "Outlook is unable to | connect to your outgoing (SMTP) server." | Or was I supposed to change the setting elsewhere? | Dan Right. That means that your Email Server can't use 587. Verizon, and many others, are switching from port 25 to 587. However it looks like yours is not one of them. Contact you email provider and see if they use a port other that TCP port 25. -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp |
#5
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Router Firewall
Hilton Head is serviced by a local company called Hargray Communications.
They screw everything up including cable TV. Your brief hookup with Verizon showed Hargray was blocking you. -- I mastered Wordstar graphics! "Dapper Dan" wrote: This is not an OS issue but given my experience with ME's regulars, I thought this would be an appropriate place to obtain a resolution. I have just returned from a 2 week vacation in Hilton Head. I travelled with our laptop and had no trouble accessing the web or using Outlook while en route. However once there, I could no longer send mail in Outlook, although I could receive. The only other issue I had was that for some reason I could not access a particular website (www.skygolf.com) in order to download specific golf courses to my skycaddie GPS system. I initially thought that the website was offline but after calling the support staff, it was suggested that the problem was firewall related. It was not my firewall software because I configured it to allow skygolf, so I am assuming it was the router firewall. The villa/condo we rented had broadband wireless internet. On one occasion I was able to switch to another weaker wireless signal (offsite) that allowed access to skygolf and also to send mail via Outlook but I could not find that access again, which further reinforced the notion that the problem was related to the hardware firewall. Thus the question is what are my options if I should experience a similar problem in future travels? Is there a workaround? Thanks in advance. Dan |
#6
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Router Firewall
I'm not understanding. To recap.....My internet service (and email) is with
a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and connect to the internet with a rental condo's wireless connection. I can receive my email via my Ontario cable company directly with Outlook even though I am connecting with Hargray but I cannot send email directly because Hargray's SMTP port is different from Cogeco's. Am I right so far? So is it being suggested that the next time I visit someplace that won't allow me to send email that I should try Verizon's SMTP port? Or if that won't work, am I supposed to call the local cable company and ask what port is used for sending even though my relationship is with a cable company back home? Sorry to be a bit thick on this but I would be grateful for a bit more clarification. Thanks Dan "Corday" wrote in message ... Hilton Head is serviced by a local company called Hargray Communications. They screw everything up including cable TV. Your brief hookup with Verizon showed Hargray was blocking you. -- I mastered Wordstar graphics! "Dapper Dan" wrote: This is not an OS issue but given my experience with ME's regulars, I thought this would be an appropriate place to obtain a resolution. I have just returned from a 2 week vacation in Hilton Head. I travelled with our laptop and had no trouble accessing the web or using Outlook while en route. However once there, I could no longer send mail in Outlook, although I could receive. The only other issue I had was that for some reason I could not access a particular website (www.skygolf.com) in order to download specific golf courses to my skycaddie GPS system. I initially thought that the website was offline but after calling the support staff, it was suggested that the problem was firewall related. It was not my firewall software because I configured it to allow skygolf, so I am assuming it was the router firewall. The villa/condo we rented had broadband wireless internet. On one occasion I was able to switch to another weaker wireless signal (offsite) that allowed access to skygolf and also to send mail via Outlook but I could not find that access again, which further reinforced the notion that the problem was related to the hardware firewall. Thus the question is what are my options if I should experience a similar problem in future travels? Is there a workaround? Thanks in advance. Dan |
#7
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Router Firewall
OK, seeing as you are that close to me, do you want to come over and set
up my blasted router?? It has sat here for a year not hooked up. Someone did give a name of a program that will help me do it and I did download it. So, I guess I will give it a shot once again. Gave my computer a good going over today for the Conficker/April 1st alleged onslaught. Wanna bet it's another Y2K?? OTOH, I used to watch just how fast real viruses moved across the world from the antivirus news groups......it was quite fascinating. That is when I met up with that "feisty redhead MVP", lol. Her office got hit in Oz. Cheers from Brampton......Figgs "Dapper Dan" wrote in message ... I'm not understanding. To recap.....My internet service (and email) is with a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and connect to the internet with a rental condo's wireless connection. I can receive my email via my Ontario cable company directly with Outlook even though I am connecting with Hargray but I cannot send email directly because Hargray's SMTP port is different from Cogeco's. Am I right so far? So is it being suggested that the next time I visit someplace that won't allow me to send email that I should try Verizon's SMTP port? Or if that won't work, am I supposed to call the local cable company and ask what port is used for sending even though my relationship is with a cable company back home? Sorry to be a bit thick on this but I would be grateful for a bit more clarification. Thanks Dan "Corday" wrote in message ... Hilton Head is serviced by a local company called Hargray Communications. They screw everything up including cable TV. Your brief hookup with Verizon showed Hargray was blocking you. -- I mastered Wordstar graphics! "Dapper Dan" wrote: This is not an OS issue but given my experience with ME's regulars, I thought this would be an appropriate place to obtain a resolution. I have just returned from a 2 week vacation in Hilton Head. I travelled with our laptop and had no trouble accessing the web or using Outlook while en route. However once there, I could no longer send mail in Outlook, although I could receive. The only other issue I had was that for some reason I could not access a particular website (www.skygolf.com) in order to download specific golf courses to my skycaddie GPS system. I initially thought that the website was offline but after calling the support staff, it was suggested that the problem was firewall related. It was not my firewall software because I configured it to allow skygolf, so I am assuming it was the router firewall. The villa/condo we rented had broadband wireless internet. On one occasion I was able to switch to another weaker wireless signal (offsite) that allowed access to skygolf and also to send mail via Outlook but I could not find that access again, which further reinforced the notion that the problem was related to the hardware firewall. Thus the question is what are my options if I should experience a similar problem in future travels? Is there a workaround? Thanks in advance. Dan |
#8
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Router Firewall
On Sun, 29 Mar 2009 20:18:13 -0400, Dapper Dan wrote:
I'm not understanding. To recap.....My internet service (and email) is with a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and connect to the internet with a rental condo's wireless connection. I can receive my email via my Ontario cable company directly with Outlook even though I am connecting with Hargray but I cannot send email directly because Hargray's SMTP port is different from Cogeco's. Am I right so far? So is it being suggested that the next time I visit someplace that won't allow me to send email that I should try Verizon's SMTP port? Or if that won't work, am I supposed to call the local cable company and ask what port is used for sending even though my relationship is with a cable company back home? Sorry to be a bit thick on this but I would be grateful for a bit more clarification. If you are trying to send using Cogeco's SMTP message submission servers, from a network provider other than Cogeco, there are two possible issues: 1.) Cogeco uses an "Access Control List", a database of their IP addresses, and only allows inbound connection from IP addresses under their control. 2.) The network prover use are connecting through blocks outbound port 25 access to SMTP message submission servers other than their own. You will need to contact Cogeco support to see how they permit access to their SMTP message submission servers. If they don't provide alternate access using either port 587 (RFC defined message submission port), or port 465 (/de facto/ standard for alternate access), you will not be able to work around the problem by changing ports in your email client. One possible work around is to set up a Gmail account to "send as" using your regular email address. Gmail does allow access on both port 587 and port 465. And they allow an account holder to use an email address different from 'gmail.com', after a verification process. -- Norman ~Shine, bright morning light, ~now in the air the spring is coming. ~Sweet, blowing wind, ~singing down the hills and valleys. |
#9
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Router Firewall
Heather
Are you confusing me with Mart, Mike or Noel??? (VBG). Sorry but I know just enough about computers to get myself into trouble. If I recall, I downloaded and use Network Magic and it organized the settings with the router for our 2 computers. Hope things work out for you. regards "Heather" wrote in message ... OK, seeing as you are that close to me, do you want to come over and set up my blasted router?? It has sat here for a year not hooked up. Someone did give a name of a program that will help me do it and I did download it. So, I guess I will give it a shot once again. Gave my computer a good going over today for the Conficker/April 1st alleged onslaught. Wanna bet it's another Y2K?? OTOH, I used to watch just how fast real viruses moved across the world from the antivirus news groups......it was quite fascinating. That is when I met up with that "feisty redhead MVP", lol. Her office got hit in Oz. Cheers from Brampton......Figgs "Dapper Dan" wrote in message ... I'm not understanding. To recap.....My internet service (and email) is with a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and connect to the internet with a rental condo's wireless connection. I can receive my email via my Ontario cable company directly with Outlook even though I am connecting with Hargray but I cannot send email directly because Hargray's SMTP port is different from Cogeco's. Am I right so far? So is it being suggested that the next time I visit someplace that won't allow me to send email that I should try Verizon's SMTP port? Or if that won't work, am I supposed to call the local cable company and ask what port is used for sending even though my relationship is with a cable company back home? Sorry to be a bit thick on this but I would be grateful for a bit more clarification. Thanks Dan "Corday" wrote in message ... Hilton Head is serviced by a local company called Hargray Communications. They screw everything up including cable TV. Your brief hookup with Verizon showed Hargray was blocking you. -- I mastered Wordstar graphics! "Dapper Dan" wrote: This is not an OS issue but given my experience with ME's regulars, I thought this would be an appropriate place to obtain a resolution. I have just returned from a 2 week vacation in Hilton Head. I travelled with our laptop and had no trouble accessing the web or using Outlook while en route. However once there, I could no longer send mail in Outlook, although I could receive. The only other issue I had was that for some reason I could not access a particular website (www.skygolf.com) in order to download specific golf courses to my skycaddie GPS system. I initially thought that the website was offline but after calling the support staff, it was suggested that the problem was firewall related. It was not my firewall software because I configured it to allow skygolf, so I am assuming it was the router firewall. The villa/condo we rented had broadband wireless internet. On one occasion I was able to switch to another weaker wireless signal (offsite) that allowed access to skygolf and also to send mail via Outlook but I could not find that access again, which further reinforced the notion that the problem was related to the hardware firewall. Thus the question is what are my options if I should experience a similar problem in future travels? Is there a workaround? Thanks in advance. Dan |
#10
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Router Firewall
Thanks Norm
I had called Cogeco and they wouldn't provide any help other than to recommend that I use their webmail facility. In effect it allows me to access my mail account from their website. However the problem is that it is so slooooooow; it drives me nuts. I'll look into that gmail work-around that you suggested. It sounds promising. I have a Yahoo secondary account that is delivered to my Outlook. I didn't think you could do the opposite, i.e. have my cogeco account deliver to gmail. I'll look into it. I thought this was a simple query given that most everyone these days communicates electronically and I don't think that everyone who travels abandons their regular mail service to a web based service. However I now have a couple of recommendations to check out. Thanks again. Dan "N. Miller" wrote in message ... On Sun, 29 Mar 2009 20:18:13 -0400, Dapper Dan wrote: I'm not understanding. To recap.....My internet service (and email) is with a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and connect to the internet with a rental condo's wireless connection. I can receive my email via my Ontario cable company directly with Outlook even though I am connecting with Hargray but I cannot send email directly because Hargray's SMTP port is different from Cogeco's. Am I right so far? So is it being suggested that the next time I visit someplace that won't allow me to send email that I should try Verizon's SMTP port? Or if that won't work, am I supposed to call the local cable company and ask what port is used for sending even though my relationship is with a cable company back home? Sorry to be a bit thick on this but I would be grateful for a bit more clarification. If you are trying to send using Cogeco's SMTP message submission servers, from a network provider other than Cogeco, there are two possible issues: 1.) Cogeco uses an "Access Control List", a database of their IP addresses, and only allows inbound connection from IP addresses under their control. 2.) The network prover use are connecting through blocks outbound port 25 access to SMTP message submission servers other than their own. You will need to contact Cogeco support to see how they permit access to their SMTP message submission servers. If they don't provide alternate access using either port 587 (RFC defined message submission port), or port 465 (/de facto/ standard for alternate access), you will not be able to work around the problem by changing ports in your email client. One possible work around is to set up a Gmail account to "send as" using your regular email address. Gmail does allow access on both port 587 and port 465. And they allow an account holder to use an email address different from 'gmail.com', after a verification process. -- Norman ~Shine, bright morning light, ~now in the air the spring is coming. ~Sweet, blowing wind, ~singing down the hills and valleys. |
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