dxdiag causes blue screen of death

there doesn't appear to be much activity in directx newsgroups,
so I try here -
my wife's PC has German Windows 98
when I start dxdiag, it asks if I want to bypass DirectShow
if I say yes, all is okay, but if I say no I get a blue screen,
which translates as
"the serious exception 0E is an address 0028:00000009
the current program is terminated"

It has DirectX 9.0C
hardware (mainboard, CPU, memory, power supply) is new
it is stable apart from this problem
I have run virus and spyware checkers.

I would try installing the latest drivers for the PC's video card from its
manufacturer's site.

0028 error messages are usually memory related, so I would check that the
virtual memory swap file has enough disk space allocated to it. At least
twice the amount of RAM.

Control Panel = System = Performance tab.

Use http://www.memtest86.com/ to test the RAM.

Eric,
PC Buyer Beware!
http://www.pcbuyerbeware.co.uk/

"ms" wrote:

there doesn't appear to be much activity in directx newsgroups,
so I try here -
my wife's PC has German Windows 98
when I start dxdiag, it asks if I want to bypass DirectShow
if I say yes, all is okay, but if I say no I get a blue screen,
which translates as
"the serious exception 0E is an address 0028:00000009
the current program is terminated"

It has DirectX 9.0C
hardware (mainboard, CPU, memory, power supply) is new
it is stable apart from this problem
I have run virus and spyware checkers.

In article , "=?Utf-8?B?RXJpYw==?=" wrote:
I would try installing the latest drivers for the PC's video card from its
manufacturer's site.

0028 error messages are usually memory related, so I would check that the
virtual memory swap file has enough disk space allocated to it. At least
twice the amount of RAM.


I increased 256 to 512 MB RAM recently, so I don't think it uses virtual
memory any more.
Also I get the same error using different video: AGP FX5200 video card,
or the S3G integrated into motherboard, so I doubt both drivers are
defective.

By your information a pc with 8MB of ram needs a 16MB swap file, a pc with a
gig needs a 2GB swap file, explore the logic and you will see how wrong you
are, put no memory in at all and you need no swap file??
Windows should be left to manage virtual memory without idiotic suggestions
PC Buyer Beware indeed
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"Eric" wrote in message
news
I would try installing the latest drivers for the PC's video card from its
manufacturer's site.

0028 error messages are usually memory related, so I would check that the
virtual memory swap file has enough disk space allocated to it. At least
twice the amount of RAM.

Control Panel = System = Performance tab.

Use http://www.memtest86.com/ to test the RAM.

Eric,
PC Buyer Beware!
http://www.pcbuyerbeware.co.uk/

"ms" wrote:

there doesn't appear to be much activity in directx newsgroups,
so I try here -
my wife's PC has German Windows 98
when I start dxdiag, it asks if I want to bypass DirectShow
if I say yes, all is okay, but if I say no I get a blue screen,
which translates as
"the serious exception 0E is an address 0028:00000009
the current program is terminated"

It has DirectX 9.0C
hardware (mainboard, CPU, memory, power supply) is new
it is stable apart from this problem
I have run virus and spyware checkers.

http://search.support.microsoft.com/...dv=1&spid=1139 MSKB
Search "DirectX"; Windows 98; This Product Only; Full Text; All
Words; Anytime... comes up with many, many, BUT I don't quite see one
specific to you.

If it asks whether you want to bypass DirectShow, it must have detected
a problem with it. Does it say what that problem is?

• DirectX: Cannot Uninstall or Remove DirectX
(178644) - DirectX run-time for End Users (also known as DirectX) is an
extension to the Microsoft Windows operating system that provides a set
of fast, low-level hardware controls that programmers can use to
increase performance for Windows games and...
http://support.microsoft.com/default...b;en-us;178644
This one might be an avenue to an over-install of it.

I think a first try, really, might be...

http://support.microsoft.com/?kbid=127139
Troubleshooting Video Problems in Windows

"START, Run, MSConfig, Advanced button". If checked, then uncheck "VGA
640x480x16", & reboot.

"Control Panel, Display, Settings tab". Select as you wish from the
Colors dropdown menu & the Size slider. Really, you should need nothing
higher than "High Color (16 bit)", for speed/resource considerations.

If you move the Screen Area slider to 1024x768 there, be sure to click
the Advanced button, & select Large fonts.

Try to get your colors/size at least twice that way. If it continues to
fail, you may need to reinstall your Monitor or Display Adapter...

For the Monitor...
(1) Boot to Safe Mode
(Hold F5 as you boot or CTRL for the Startup Menu)
(2) "START, Settings, Control Panel, System, Device Manager tab"
(3) Open the Monitors branch, & Remove all entries.

Perhaps, FIRST, even in Normal Mode, note what is installed
similar to below for the Adapter. That is...
(a) D-Clk the monitor there for Properties, Driver tab.
(b) Click the Update Driver button, then "Next".
(c) Bolt "Display a list...", & click "Next".
(d) Bolt "Show all hardware".
Examine the two panes to see what is currently installed.
That is likely what you wish to end up with, after step (4).

(4) Boot to Normal Mode.

Hopefully, it will be rediscovered & installed. Then, if still
necessary, here is the rigmarole of the Display Adapter...

.......Quote..........
The first thing to do is to remove the video adapter you have
installed. Right-click on the desktop; choose "Properties" from the
drop-down menu; select "Settings;" click on the "Advanced" button; and
click on "Adapter". An adapter is a program that tells Windows how to
deal with a specific video card. Make note of the adapter that is
currently installed. Then, change the adapter to "Standard Display
Adapter (VGA)" and restart the system.

[That is: Click "Change, Next, bolt 'Display a List...', Next, bolt
'Show all hardware', scroll left pane to top, select '(Standard display
types)', select 'Standard Display Adapter (VGA)' in right pane, click
'Next'"... PCR]

This will remove the current adapter and replace it with a generic VGA
adapter that works with all video cards. You will not like VGA because
it supports only 16 colors, but the purpose of installing it is to get
rid of whatever was there before.

Next, return to the adapter screen and install an adapter that matches
your video card. This may or may not be the adapter that you are
using now. Examine the materials you received with your computer to
see if they include a CD-ROM or floppy disk that contains the correct
video adapter. Or go to the Gateway website and see if they have an
adapter for you to download. Or check the website of the company that
made your video card.

Bill Starbuck (MVP)
.......End....of quote....

Also...
..........Quote................
To identify your video adapter correctly, download and run either the
Everest or Aida32 utility, available he
http://aumha.org/freeware/freeware.php#everest

Once you have identified the display adapter, go to the manufacturer's
web site and download the correct driver for you operating
system....(such as) Windows 98/98SE.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
.........EOQ....................


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"ms" wrote in message
u...
| there doesn't appear to be much activity in directx newsgroups,
| so I try here -
| my wife's PC has German Windows 98
| when I start dxdiag, it asks if I want to bypass DirectShow
| if I say yes, all is okay, but if I say no I get a blue screen,
| which translates as
| "the serious exception 0E is an address 0028:00000009
| the current program is terminated"
|
| It has DirectX 9.0C
| hardware (mainboard, CPU, memory, power supply) is new
| it is stable apart from this problem
| I have run virus and spyware checkers.