Having strange local network printing problem - could use some help/ideas

Using ActionTec DSL router with three machines, 2 hard-wired desktops
(both 98SE) and one wireless laptop (XP).

Network has always worked fine; however, at the moment the machine that
is local to the shared printer hangs up. It won't print. It won't
cancel the job. As a result the other two computers are unable to
print, unless I reboot the one desktop, canceling the print job in the
process of rebooting.

Then I can print from either of the other desktop and the laptop.

It can't be the cable, since it is fine for 2 of 3. It can't be the
driver since the same driver is used for all print jobs to that printer.
Right?

Any help would be greatly appreciated.

TIA

Norm

1. You indicate ONE desktop 98SE computer is physically connected [local] to
the printer, is this correct?

2. Does the print server [the 98SE box] have actual network print serving
software or are you just printing to a SHARED printer?

3. What printer [model and make] and software [version, etc.] is being
used.

4. Was the printer software installed on each machine?

5. Does this occur, generally, after attempting to print FROM the XP machine
to the printer?

6. What are the settings for the printer on each of the machines?

7. Do you use MAPPED drives?

8. Have all machines been updated?

9. Have you re-checked your network and firewall settings?

--
MEB http://peoplescounsel.orgfree.com
--
_________

"normc" wrote in message
...
| Using ActionTec DSL router with three machines, 2 hard-wired desktops
| (both 98SE) and one wireless laptop (XP).
|
| Network has always worked fine; however, at the moment the machine that
| is local to the shared printer hangs up. It won't print. It won't
| cancel the job. As a result the other two computers are unable to
| print, unless I reboot the one desktop, canceling the print job in the
| process of rebooting.
|
| Then I can print from either of the other desktop and the laptop.
|
| It can't be the cable, since it is fine for 2 of 3. It can't be the
| driver since the same driver is used for all print jobs to that printer.
| Right?
|
| Any help would be greatly appreciated.
|
| TIA
|
| Norm

1. You indicate ONE desktop 98SE computer is physically connected [local] to
the printer, is this correct?

2. Does the print server [the 98SE box] have actual network print serving
software or are you just printing to a SHARED printer?

3. What printer [model and make] and software [version, etc.] is being
used.

4. Was the printer software installed on each machine?

5. Does this occur, generally, after attempting to print FROM the XP machine
to the printer?

6. What are the settings for the printer on each of the machines?

7. Do you use MAPPED drives?

8. Have all machines been updated?

9. Have you re-checked your network and firewall settings?

--
MEB http://peoplescounsel.orgfree.com
--
_________

"normc" wrote in message
...
| Using ActionTec DSL router with three machines, 2 hard-wired desktops
| (both 98SE) and one wireless laptop (XP).
|
| Network has always worked fine; however, at the moment the machine that
| is local to the shared printer hangs up. It won't print. It won't
| cancel the job. As a result the other two computers are unable to
| print, unless I reboot the one desktop, canceling the print job in the
| process of rebooting.
|
| Then I can print from either of the other desktop and the laptop.
|
| It can't be the cable, since it is fine for 2 of 3. It can't be the
| driver since the same driver is used for all print jobs to that printer.
| Right?
|
| Any help would be greatly appreciated.
|
| TIA
|
| Norm

MEB wrote:
1. You indicate ONE desktop 98SE computer is physically connected [local] to
the printer, is this correct?

Yes.


2. Does the print server [the 98SE box] have actual network print serving
software or are you just printing to a SHARED printer?

Just printing to a shared printer.


3. What printer [model and make] and software [version, etc.] is being
used.

HP Deskjet 970Cxi with driver files hpzusb00.sys and
VMM32.VXD[ntkem.vxd] v1.16.9.0


4. Was the printer software installed on each machine?

No.


5. Does this occur, generally, after attempting to print FROM the XP machine
to the printer?

No. I shut down everything at night. In the morn, if I turn on only
the machine connected to the printer, it won't print. That is, it won't
print under any of the circumstances I have tried.

6. What are the settings for the printer on each of the machines?

Could you be a little more specific about these settings?


7. Do you use MAPPED drives?

No


8. Have all machines been updated?

Not sure what you are looking for here. Especially since everything was
working fine and no software has been added or changed.

I'm pretty fussy about how much I load up on MSFT mammouth updates. I
run my laptop with XPSP2. The desktops with 98SE.

9. Have you re-checked your network and firewall settings?

Not sure what you are looking for here either, for the same reasons.

Are you asking about all firewalls or the XP firewall or the modem firewall?

Tell me a little about what you are getting at where I commented. I'm
pretty literate. Been playing with computers for over 50 years (Bendix
G-15 1957).

Thanks for your time.

MEB wrote:
1. You indicate ONE desktop 98SE computer is physically connected [local] to
the printer, is this correct?

Yes.


2. Does the print server [the 98SE box] have actual network print serving
software or are you just printing to a SHARED printer?

Just printing to a shared printer.


3. What printer [model and make] and software [version, etc.] is being
used.

HP Deskjet 970Cxi with driver files hpzusb00.sys and
VMM32.VXD[ntkem.vxd] v1.16.9.0


4. Was the printer software installed on each machine?

No.


5. Does this occur, generally, after attempting to print FROM the XP machine
to the printer?

No. I shut down everything at night. In the morn, if I turn on only
the machine connected to the printer, it won't print. That is, it won't
print under any of the circumstances I have tried.

6. What are the settings for the printer on each of the machines?

Could you be a little more specific about these settings?


7. Do you use MAPPED drives?

No


8. Have all machines been updated?

Not sure what you are looking for here. Especially since everything was
working fine and no software has been added or changed.

I'm pretty fussy about how much I load up on MSFT mammouth updates. I
run my laptop with XPSP2. The desktops with 98SE.

9. Have you re-checked your network and firewall settings?

Not sure what you are looking for here either, for the same reasons.

Are you asking about all firewalls or the XP firewall or the modem firewall?

Tell me a little about what you are getting at where I commented. I'm
pretty literate. Been playing with computers for over 50 years (Bendix
G-15 1957).

Thanks for your time.

Let me start by thanking you for answering using the number questions, they
are to allow a diagnostic routine to be developed. I normally use a 10 or
more question post [when limited information has been presented], but I
wanted to attempt to explain the diagnostic procedure as many don't
understand the process. Sorry you got picked for this activity, I hope you
don't mind. I'm not necessarily explaining *just for you*, so don't take
offense, but to those seeking help generally [remember this is received or
will be found by numerous others across the planet].

See inline for response/explanations.

"normc" wrote in message
news | MEB wrote:
| 1. You indicate ONE desktop 98SE computer is physically connected
[local] to
| the printer, is this correct?
|
| Yes.

Thank you. This helps negate issues with a router connected [network
served] printer which might have issues with lease or otherwise..

|
|
| 2. Does the print server [the 98SE box] have actual network print
serving
| software or are you just printing to a SHARED printer?
|
| Just printing to a shared printer.

This help define whether we would be dealing with multiple issues,
including whether the networking software may be part of the issue.

|
|
| 3. What printer [model and make] and software [version, etc.] is being
| used.
|
| HP Deskjet 970Cxi with driver files hpzusb00.sys and
| VMM32.VXD[ntkem.vxd] v1.16.9.0

When posting for help, it is a good idea to put as much related and
relevant information system-wise into the first post. It allows the parties
attempting to help, isolate the potential problems easier, and allows other
who might be helping, to point to areas which may have been overlooked by
others..

|
|
| 4. Was the printer software installed on each machine?
|
| No.

This defines that we are dealing with a single install ON the the actual
98SE base OS to which the printer is connected. Taken with the other
responses helps to further define potentials involved.

|
|
| 5. Does this occur, generally, after attempting to print FROM the XP
machine
| to the printer?
|
| No. I shut down everything at night. In the morn, if I turn on only
| the machine connected to the printer, it won't print. That is, it won't
| print under any of the circumstances I have tried.

This negates, in part, the issue of the XP box taking control of the
printer and failing to release control while the network is
involved/running. This still potentially leaves spooling issues, possible
issues with the failed release/clearing of the printer/spooling, and other.
We now know the printer is directly connected to its printing software and
not *through* the router. We also know this is a persistant issue, not
specific to XP, not specific to a running network, and not specific to a
system that may have residual connections running [its a COLD system] except
for the router(s) [or do you turn that/them off as well?].

|
| 6. What are the settings for the printer on each of the machines?
|
| Could you be a little more specific about these settings?

As we are dealing with a single 98SE box WITH the printer software and the
physical connection [as we now know from the previous questions], and NOT
having print server software in the mix: we are looking at the spooler
settings, print format [raw or otherwise], whether the controlling computer
has: captured the port, its timeout settings, proper port software/settings,
etc. specific to this one computer [presently].

|
|
| 7. Do you use MAPPED drives?
|
| No

Okay, here, we were attempting to determine whether the mapped drives MIGHT
have had an effect in the issue [persitant connections].

|
|
| 8. Have all machines been updated?
|
| Not sure what you are looking for here. Especially since everything was
| working fine and no software has been added or changed.
|
| I'm pretty fussy about how much I load up on MSFT mammouth updates. I
| run my laptop with XPSP2. The desktops with 98SE.

Okay, there were some issues with some of XP's updates which were causing
issues in the network environment. If you are manually doing updates, we
would need to run through most of those old issues, though we might be able
to do so [to test] without that information. See the below.

|
| 9. Have you re-checked your network and firewall settings?
|
| Not sure what you are looking for here either, for the same reasons.

As you are having issues locally [base/server system, physically connected]
at present these are not important UNLESS after the poposed fix {below}
works and the issue re-appears; or it fails, and we need to review other
potentials.

|
| Are you asking about all firewalls or the XP firewall or the modem
firewall?

Actually, ALL. From there, if this related to a running network with a true
networked printer, and/or constant network, and/or had been XP, and/or other
issues related to the prior questions, we would have also dealt with the
Anti-virus, Anti-SpyWare, and other software and network specific
potentials, such as: Norton Security Suite or McAffe's , is it installed,
etc..

|
| Tell me a little about what you are getting at where I commented. I'm
| pretty literate. Been playing with computers for over 50 years (Bendix
| G-15 1957).

Wow, been at for awhile I see, even a bit before me. Let's see if we can
get more definition to the issue(s) involved.

|
| Thanks for your time.

I hope the above explains the diagnostic issues work-through, or at least
helps in the thought process. Let me now add those other questions.

10. And a question which related to 9. Do you have either of Norton or
McAfee programs/suites installed?
10a. If not what programs are you running ON THE BASE 98SE computer which
might interfere with the printing process?
10b. Did you try disabling these programs?
Though not generally thought of during self-diagnosis of shared printers
[or other networking issues], some of these programs MIGHT interfere as they
include file monitoring, local access scanners, and other which MIGHT be
involved. IF they were updated around the time that the issue popped-up,
they MIGHT be involved, even though they may have previously worked without
causing any errors.

11. The next obvious question would now be and have been 11 for an original
post: Did you try uninstalling and re-installing the printing software and
did you re-check those printer settings?
11a. Did you, if you re-installed, re-share the printer locally and
re-install that share on the other systems?
11b. Did you FIRST [prior to un-installation and re-installation] remove the
old shared printer [locally and on the other network nodes]?
11c. Did you re-check your firewall, Anti-Virus and other for this new
allowance?
*A* This is the proposed first fix if this was NOT done, particularly as we
now know we have a basically *isolated system* to deal with. It MAY,
however, have not been recommended had the other questions pointed to a
running network, or other networking issues. Not that it would have hurt had
you done that, but we would have worked through some obvious network
potentials FIRST, like the firewall, router, XP updates, etc.and you had
indicated that you DID check the printer software settings.
Removing the shared printer PRIOR to un-installation, helps negate a false
connection [the old share{d printer}] from interfering with the new
installation and how it communicates locally and with the network. Leaving
the old share ANYWHERE on the network might cause issues as it is searched
for. XP and VISTA users might notice this more than 9X users, though all
will notice delays

12. Did you try resetting/refreshing the router [manual shutoff for several
minutes to clear the router buffers] and did you check its settings.
This question relates to whether there MAY be issues with the router or its
software which, taken with these other questions and response will help
isolate the potentials to a more limited diagnosis. IF the 98SE printer
controller is also the router controller [contains the software] then there
could. potentially, be a related issue involved as well.

Hope this explains where we are headed, and with your understanding of how
*I* work through these issues.
Its like walking backwards from the obvious [networked? then first check
network issues, but garner other information as well] to the easiest
[re-install software]. However, I don't always use the easiest attempt FIRST
[like re-installing software], as that MAY do nothing more than waste time
[though if done, one can put that on a back burner, so to speak] as at
times, you then might run across new installation issues compounding the
actual issue(s); or introducing new, while leaving the original issue(s) in
the background unresolved INCREASING the difficulty of diagnosis.

--
MEB http://peoplescounsel.orgfree.com
--
_________

Let me start by thanking you for answering using the number questions, they
are to allow a diagnostic routine to be developed. I normally use a 10 or
more question post [when limited information has been presented], but I
wanted to attempt to explain the diagnostic procedure as many don't
understand the process. Sorry you got picked for this activity, I hope you
don't mind. I'm not necessarily explaining *just for you*, so don't take
offense, but to those seeking help generally [remember this is received or
will be found by numerous others across the planet].

See inline for response/explanations.

"normc" wrote in message
news | MEB wrote:
| 1. You indicate ONE desktop 98SE computer is physically connected
[local] to
| the printer, is this correct?
|
| Yes.

Thank you. This helps negate issues with a router connected [network
served] printer which might have issues with lease or otherwise..

|
|
| 2. Does the print server [the 98SE box] have actual network print
serving
| software or are you just printing to a SHARED printer?
|
| Just printing to a shared printer.

This help define whether we would be dealing with multiple issues,
including whether the networking software may be part of the issue.

|
|
| 3. What printer [model and make] and software [version, etc.] is being
| used.
|
| HP Deskjet 970Cxi with driver files hpzusb00.sys and
| VMM32.VXD[ntkem.vxd] v1.16.9.0

When posting for help, it is a good idea to put as much related and
relevant information system-wise into the first post. It allows the parties
attempting to help, isolate the potential problems easier, and allows other
who might be helping, to point to areas which may have been overlooked by
others..

|
|
| 4. Was the printer software installed on each machine?
|
| No.

This defines that we are dealing with a single install ON the the actual
98SE base OS to which the printer is connected. Taken with the other
responses helps to further define potentials involved.

|
|
| 5. Does this occur, generally, after attempting to print FROM the XP
machine
| to the printer?
|
| No. I shut down everything at night. In the morn, if I turn on only
| the machine connected to the printer, it won't print. That is, it won't
| print under any of the circumstances I have tried.

This negates, in part, the issue of the XP box taking control of the
printer and failing to release control while the network is
involved/running. This still potentially leaves spooling issues, possible
issues with the failed release/clearing of the printer/spooling, and other.
We now know the printer is directly connected to its printing software and
not *through* the router. We also know this is a persistant issue, not
specific to XP, not specific to a running network, and not specific to a
system that may have residual connections running [its a COLD system] except
for the router(s) [or do you turn that/them off as well?].

|
| 6. What are the settings for the printer on each of the machines?
|
| Could you be a little more specific about these settings?

As we are dealing with a single 98SE box WITH the printer software and the
physical connection [as we now know from the previous questions], and NOT
having print server software in the mix: we are looking at the spooler
settings, print format [raw or otherwise], whether the controlling computer
has: captured the port, its timeout settings, proper port software/settings,
etc. specific to this one computer [presently].

|
|
| 7. Do you use MAPPED drives?
|
| No

Okay, here, we were attempting to determine whether the mapped drives MIGHT
have had an effect in the issue [persitant connections].

|
|
| 8. Have all machines been updated?
|
| Not sure what you are looking for here. Especially since everything was
| working fine and no software has been added or changed.
|
| I'm pretty fussy about how much I load up on MSFT mammouth updates. I
| run my laptop with XPSP2. The desktops with 98SE.

Okay, there were some issues with some of XP's updates which were causing
issues in the network environment. If you are manually doing updates, we
would need to run through most of those old issues, though we might be able
to do so [to test] without that information. See the below.

|
| 9. Have you re-checked your network and firewall settings?
|
| Not sure what you are looking for here either, for the same reasons.

As you are having issues locally [base/server system, physically connected]
at present these are not important UNLESS after the poposed fix {below}
works and the issue re-appears; or it fails, and we need to review other
potentials.

|
| Are you asking about all firewalls or the XP firewall or the modem
firewall?

Actually, ALL. From there, if this related to a running network with a true
networked printer, and/or constant network, and/or had been XP, and/or other
issues related to the prior questions, we would have also dealt with the
Anti-virus, Anti-SpyWare, and other software and network specific
potentials, such as: Norton Security Suite or McAffe's , is it installed,
etc..

|
| Tell me a little about what you are getting at where I commented. I'm
| pretty literate. Been playing with computers for over 50 years (Bendix
| G-15 1957).

Wow, been at for awhile I see, even a bit before me. Let's see if we can
get more definition to the issue(s) involved.

|
| Thanks for your time.

I hope the above explains the diagnostic issues work-through, or at least
helps in the thought process. Let me now add those other questions.

10. And a question which related to 9. Do you have either of Norton or
McAfee programs/suites installed?
10a. If not what programs are you running ON THE BASE 98SE computer which
might interfere with the printing process?
10b. Did you try disabling these programs?
Though not generally thought of during self-diagnosis of shared printers
[or other networking issues], some of these programs MIGHT interfere as they
include file monitoring, local access scanners, and other which MIGHT be
involved. IF they were updated around the time that the issue popped-up,
they MIGHT be involved, even though they may have previously worked without
causing any errors.

11. The next obvious question would now be and have been 11 for an original
post: Did you try uninstalling and re-installing the printing software and
did you re-check those printer settings?
11a. Did you, if you re-installed, re-share the printer locally and
re-install that share on the other systems?
11b. Did you FIRST [prior to un-installation and re-installation] remove the
old shared printer [locally and on the other network nodes]?
11c. Did you re-check your firewall, Anti-Virus and other for this new
allowance?
*A* This is the proposed first fix if this was NOT done, particularly as we
now know we have a basically *isolated system* to deal with. It MAY,
however, have not been recommended had the other questions pointed to a
running network, or other networking issues. Not that it would have hurt had
you done that, but we would have worked through some obvious network
potentials FIRST, like the firewall, router, XP updates, etc.and you had
indicated that you DID check the printer software settings.
Removing the shared printer PRIOR to un-installation, helps negate a false
connection [the old share{d printer}] from interfering with the new
installation and how it communicates locally and with the network. Leaving
the old share ANYWHERE on the network might cause issues as it is searched
for. XP and VISTA users might notice this more than 9X users, though all
will notice delays

12. Did you try resetting/refreshing the router [manual shutoff for several
minutes to clear the router buffers] and did you check its settings.
This question relates to whether there MAY be issues with the router or its
software which, taken with these other questions and response will help
isolate the potentials to a more limited diagnosis. IF the 98SE printer
controller is also the router controller [contains the software] then there
could. potentially, be a related issue involved as well.

Hope this explains where we are headed, and with your understanding of how
*I* work through these issues.
Its like walking backwards from the obvious [networked? then first check
network issues, but garner other information as well] to the easiest
[re-install software]. However, I don't always use the easiest attempt FIRST
[like re-installing software], as that MAY do nothing more than waste time
[though if done, one can put that on a back burner, so to speak] as at
times, you then might run across new installation issues compounding the
actual issue(s); or introducing new, while leaving the original issue(s) in
the background unresolved INCREASING the difficulty of diagnosis.

--
MEB http://peoplescounsel.orgfree.com
--
_________

In reading your post below, I happened to think, why don't I just take
the base machine out of the network and try printing with it out. That
oughtta tell us something.

I'll try that in the morning and respond to your post.

Thanks again.


MEB wrote:
Let me start by thanking you for answering using the number questions, they
are to allow a diagnostic routine to be developed. I normally use a 10 or
more question post [when limited information has been presented], but I
wanted to attempt to explain the diagnostic procedure as many don't
understand the process. Sorry you got picked for this activity, I hope you
don't mind. I'm not necessarily explaining *just for you*, so don't take
offense, but to those seeking help generally [remember this is received or
will be found by numerous others across the planet].

See inline for response/explanations.

"normc" wrote in message
news | MEB wrote:
| 1. You indicate ONE desktop 98SE computer is physically connected
[local] to
| the printer, is this correct?
|
| Yes.

Thank you. This helps negate issues with a router connected [network
served] printer which might have issues with lease or otherwise..

|
|
| 2. Does the print server [the 98SE box] have actual network print
serving
| software or are you just printing to a SHARED printer?
|
| Just printing to a shared printer.

This help define whether we would be dealing with multiple issues,
including whether the networking software may be part of the issue.

|
|
| 3. What printer [model and make] and software [version, etc.] is being
| used.
|
| HP Deskjet 970Cxi with driver files hpzusb00.sys and
| VMM32.VXD[ntkem.vxd] v1.16.9.0

When posting for help, it is a good idea to put as much related and
relevant information system-wise into the first post. It allows the parties
attempting to help, isolate the potential problems easier, and allows other
who might be helping, to point to areas which may have been overlooked by
others..

|
|
| 4. Was the printer software installed on each machine?
|
| No.

This defines that we are dealing with a single install ON the the actual
98SE base OS to which the printer is connected. Taken with the other
responses helps to further define potentials involved.

|
|
| 5. Does this occur, generally, after attempting to print FROM the XP
machine
| to the printer?
|
| No. I shut down everything at night. In the morn, if I turn on only
| the machine connected to the printer, it won't print. That is, it won't
| print under any of the circumstances I have tried.

This negates, in part, the issue of the XP box taking control of the
printer and failing to release control while the network is
involved/running. This still potentially leaves spooling issues, possible
issues with the failed release/clearing of the printer/spooling, and other.
We now know the printer is directly connected to its printing software and
not *through* the router. We also know this is a persistant issue, not
specific to XP, not specific to a running network, and not specific to a
system that may have residual connections running [its a COLD system] except
for the router(s) [or do you turn that/them off as well?].

|
| 6. What are the settings for the printer on each of the machines?
|
| Could you be a little more specific about these settings?

As we are dealing with a single 98SE box WITH the printer software and the
physical connection [as we now know from the previous questions], and NOT
having print server software in the mix: we are looking at the spooler
settings, print format [raw or otherwise], whether the controlling computer
has: captured the port, its timeout settings, proper port software/settings,
etc. specific to this one computer [presently].

|
|
| 7. Do you use MAPPED drives?
|
| No

Okay, here, we were attempting to determine whether the mapped drives MIGHT
have had an effect in the issue [persitant connections].

|
|
| 8. Have all machines been updated?
|
| Not sure what you are looking for here. Especially since everything was
| working fine and no software has been added or changed.
|
| I'm pretty fussy about how much I load up on MSFT mammouth updates. I
| run my laptop with XPSP2. The desktops with 98SE.

Okay, there were some issues with some of XP's updates which were causing
issues in the network environment. If you are manually doing updates, we
would need to run through most of those old issues, though we might be able
to do so [to test] without that information. See the below.

|
| 9. Have you re-checked your network and firewall settings?
|
| Not sure what you are looking for here either, for the same reasons.

As you are having issues locally [base/server system, physically connected]
at present these are not important UNLESS after the poposed fix {below}
works and the issue re-appears; or it fails, and we need to review other
potentials.

|
| Are you asking about all firewalls or the XP firewall or the modem
firewall?

Actually, ALL. From there, if this related to a running network with a true
networked printer, and/or constant network, and/or had been XP, and/or other
issues related to the prior questions, we would have also dealt with the
Anti-virus, Anti-SpyWare, and other software and network specific
potentials, such as: Norton Security Suite or McAffe's , is it installed,
etc..

|
| Tell me a little about what you are getting at where I commented. I'm
| pretty literate. Been playing with computers for over 50 years (Bendix
| G-15 1957).

Wow, been at for awhile I see, even a bit before me. Let's see if we can
get more definition to the issue(s) involved.

|
| Thanks for your time.

I hope the above explains the diagnostic issues work-through, or at least
helps in the thought process. Let me now add those other questions.

10. And a question which related to 9. Do you have either of Norton or
McAfee programs/suites installed?
10a. If not what programs are you running ON THE BASE 98SE computer which
might interfere with the printing process?
10b. Did you try disabling these programs?
Though not generally thought of during self-diagnosis of shared printers
[or other networking issues], some of these programs MIGHT interfere as they
include file monitoring, local access scanners, and other which MIGHT be
involved. IF they were updated around the time that the issue popped-up,
they MIGHT be involved, even though they may have previously worked without
causing any errors.

11. The next obvious question would now be and have been 11 for an original
post: Did you try uninstalling and re-installing the printing software and
did you re-check those printer settings?
11a. Did you, if you re-installed, re-share the printer locally and
re-install that share on the other systems?
11b. Did you FIRST [prior to un-installation and re-installation] remove the
old shared printer [locally and on the other network nodes]?
11c. Did you re-check your firewall, Anti-Virus and other for this new
allowance?
*A* This is the proposed first fix if this was NOT done, particularly as we
now know we have a basically *isolated system* to deal with. It MAY,
however, have not been recommended had the other questions pointed to a
running network, or other networking issues. Not that it would have hurt had
you done that, but we would have worked through some obvious network
potentials FIRST, like the firewall, router, XP updates, etc.and you had
indicated that you DID check the printer software settings.
Removing the shared printer PRIOR to un-installation, helps negate a false
connection [the old share{d printer}] from interfering with the new
installation and how it communicates locally and with the network. Leaving
the old share ANYWHERE on the network might cause issues as it is searched
for. XP and VISTA users might notice this more than 9X users, though all
will notice delays

12. Did you try resetting/refreshing the router [manual shutoff for several
minutes to clear the router buffers] and did you check its settings.
This question relates to whether there MAY be issues with the router or its
software which, taken with these other questions and response will help
isolate the potentials to a more limited diagnosis. IF the 98SE printer
controller is also the router controller [contains the software] then there
could. potentially, be a related issue involved as well.

Hope this explains where we are headed, and with your understanding of how
*I* work through these issues.
Its like walking backwards from the obvious [networked? then first check
network issues, but garner other information as well] to the easiest
[re-install software]. However, I don't always use the easiest attempt FIRST
[like re-installing software], as that MAY do nothing more than waste time
[though if done, one can put that on a back burner, so to speak] as at
times, you then might run across new installation issues compounding the
actual issue(s); or introducing new, while leaving the original issue(s) in
the background unresolved INCREASING the difficulty of diagnosis.

In reading your post below, I happened to think, why don't I just take
the base machine out of the network and try printing with it out. That
oughtta tell us something.

I'll try that in the morning and respond to your post.

Thanks again.


MEB wrote:
Let me start by thanking you for answering using the number questions, they
are to allow a diagnostic routine to be developed. I normally use a 10 or
more question post [when limited information has been presented], but I
wanted to attempt to explain the diagnostic procedure as many don't
understand the process. Sorry you got picked for this activity, I hope you
don't mind. I'm not necessarily explaining *just for you*, so don't take
offense, but to those seeking help generally [remember this is received or
will be found by numerous others across the planet].

See inline for response/explanations.

"normc" wrote in message
news | MEB wrote:
| 1. You indicate ONE desktop 98SE computer is physically connected
[local] to
| the printer, is this correct?
|
| Yes.

Thank you. This helps negate issues with a router connected [network
served] printer which might have issues with lease or otherwise..

|
|
| 2. Does the print server [the 98SE box] have actual network print
serving
| software or are you just printing to a SHARED printer?
|
| Just printing to a shared printer.

This help define whether we would be dealing with multiple issues,
including whether the networking software may be part of the issue.

|
|
| 3. What printer [model and make] and software [version, etc.] is being
| used.
|
| HP Deskjet 970Cxi with driver files hpzusb00.sys and
| VMM32.VXD[ntkem.vxd] v1.16.9.0

When posting for help, it is a good idea to put as much related and
relevant information system-wise into the first post. It allows the parties
attempting to help, isolate the potential problems easier, and allows other
who might be helping, to point to areas which may have been overlooked by
others..

|
|
| 4. Was the printer software installed on each machine?
|
| No.

This defines that we are dealing with a single install ON the the actual
98SE base OS to which the printer is connected. Taken with the other
responses helps to further define potentials involved.

|
|
| 5. Does this occur, generally, after attempting to print FROM the XP
machine
| to the printer?
|
| No. I shut down everything at night. In the morn, if I turn on only
| the machine connected to the printer, it won't print. That is, it won't
| print under any of the circumstances I have tried.

This negates, in part, the issue of the XP box taking control of the
printer and failing to release control while the network is
involved/running. This still potentially leaves spooling issues, possible
issues with the failed release/clearing of the printer/spooling, and other.
We now know the printer is directly connected to its printing software and
not *through* the router. We also know this is a persistant issue, not
specific to XP, not specific to a running network, and not specific to a
system that may have residual connections running [its a COLD system] except
for the router(s) [or do you turn that/them off as well?].

|
| 6. What are the settings for the printer on each of the machines?
|
| Could you be a little more specific about these settings?

As we are dealing with a single 98SE box WITH the printer software and the
physical connection [as we now know from the previous questions], and NOT
having print server software in the mix: we are looking at the spooler
settings, print format [raw or otherwise], whether the controlling computer
has: captured the port, its timeout settings, proper port software/settings,
etc. specific to this one computer [presently].

|
|
| 7. Do you use MAPPED drives?
|
| No

Okay, here, we were attempting to determine whether the mapped drives MIGHT
have had an effect in the issue [persitant connections].

|
|
| 8. Have all machines been updated?
|
| Not sure what you are looking for here. Especially since everything was
| working fine and no software has been added or changed.
|
| I'm pretty fussy about how much I load up on MSFT mammouth updates. I
| run my laptop with XPSP2. The desktops with 98SE.

Okay, there were some issues with some of XP's updates which were causing
issues in the network environment. If you are manually doing updates, we
would need to run through most of those old issues, though we might be able
to do so [to test] without that information. See the below.

|
| 9. Have you re-checked your network and firewall settings?
|
| Not sure what you are looking for here either, for the same reasons.

As you are having issues locally [base/server system, physically connected]
at present these are not important UNLESS after the poposed fix {below}
works and the issue re-appears; or it fails, and we need to review other
potentials.

|
| Are you asking about all firewalls or the XP firewall or the modem
firewall?

Actually, ALL. From there, if this related to a running network with a true
networked printer, and/or constant network, and/or had been XP, and/or other
issues related to the prior questions, we would have also dealt with the
Anti-virus, Anti-SpyWare, and other software and network specific
potentials, such as: Norton Security Suite or McAffe's , is it installed,
etc..

|
| Tell me a little about what you are getting at where I commented. I'm
| pretty literate. Been playing with computers for over 50 years (Bendix
| G-15 1957).

Wow, been at for awhile I see, even a bit before me. Let's see if we can
get more definition to the issue(s) involved.

|
| Thanks for your time.

I hope the above explains the diagnostic issues work-through, or at least
helps in the thought process. Let me now add those other questions.

10. And a question which related to 9. Do you have either of Norton or
McAfee programs/suites installed?
10a. If not what programs are you running ON THE BASE 98SE computer which
might interfere with the printing process?
10b. Did you try disabling these programs?
Though not generally thought of during self-diagnosis of shared printers
[or other networking issues], some of these programs MIGHT interfere as they
include file monitoring, local access scanners, and other which MIGHT be
involved. IF they were updated around the time that the issue popped-up,
they MIGHT be involved, even though they may have previously worked without
causing any errors.

11. The next obvious question would now be and have been 11 for an original
post: Did you try uninstalling and re-installing the printing software and
did you re-check those printer settings?
11a. Did you, if you re-installed, re-share the printer locally and
re-install that share on the other systems?
11b. Did you FIRST [prior to un-installation and re-installation] remove the
old shared printer [locally and on the other network nodes]?
11c. Did you re-check your firewall, Anti-Virus and other for this new
allowance?
*A* This is the proposed first fix if this was NOT done, particularly as we
now know we have a basically *isolated system* to deal with. It MAY,
however, have not been recommended had the other questions pointed to a
running network, or other networking issues. Not that it would have hurt had
you done that, but we would have worked through some obvious network
potentials FIRST, like the firewall, router, XP updates, etc.and you had
indicated that you DID check the printer software settings.
Removing the shared printer PRIOR to un-installation, helps negate a false
connection [the old share{d printer}] from interfering with the new
installation and how it communicates locally and with the network. Leaving
the old share ANYWHERE on the network might cause issues as it is searched
for. XP and VISTA users might notice this more than 9X users, though all
will notice delays

12. Did you try resetting/refreshing the router [manual shutoff for several
minutes to clear the router buffers] and did you check its settings.
This question relates to whether there MAY be issues with the router or its
software which, taken with these other questions and response will help
isolate the potentials to a more limited diagnosis. IF the 98SE printer
controller is also the router controller [contains the software] then there
could. potentially, be a related issue involved as well.

Hope this explains where we are headed, and with your understanding of how
*I* work through these issues.
Its like walking backwards from the obvious [networked? then first check
network issues, but garner other information as well] to the easiest
[re-install software]. However, I don't always use the easiest attempt FIRST
[like re-installing software], as that MAY do nothing more than waste time
[though if done, one can put that on a back burner, so to speak] as at
times, you then might run across new installation issues compounding the
actual issue(s); or introducing new, while leaving the original issue(s) in
the background unresolved INCREASING the difficulty of diagnosis.

Excellent place to start.. let me know how it works out..

--
MEB http://peoplescounsel.orgfree.com
--
_________

"normc" wrote in message
...
| In reading your post below, I happened to think, why don't I just take
| the base machine out of the network and try printing with it out. That
| oughtta tell us something.
|
| I'll try that in the morning and respond to your post.
|
| Thanks again.
|
|
| MEB wrote:
| Let me start by thanking you for answering using the number questions,
they
| are to allow a diagnostic routine to be developed. I normally use a 10
or
| more question post [when limited information has been presented], but I
| wanted to attempt to explain the diagnostic procedure as many don't
| understand the process. Sorry you got picked for this activity, I hope
you
| don't mind. I'm not necessarily explaining *just for you*, so don't take
| offense, but to those seeking help generally [remember this is received
or
| will be found by numerous others across the planet].
|
| See inline for response/explanations.
|
| "normc" wrote in message
| news | | MEB wrote:
| | 1. You indicate ONE desktop 98SE computer is physically connected
| [local] to
| | the printer, is this correct?
| |
| | Yes.
|
| Thank you. This helps negate issues with a router connected [network
| served] printer which might have issues with lease or otherwise..
|
| |
| |
| | 2. Does the print server [the 98SE box] have actual network print
| serving
| | software or are you just printing to a SHARED printer?
| |
| | Just printing to a shared printer.
|
| This help define whether we would be dealing with multiple issues,
| including whether the networking software may be part of the issue.
|
| |
| |
| | 3. What printer [model and make] and software [version, etc.] is
being
| | used.
| |
| | HP Deskjet 970Cxi with driver files hpzusb00.sys and
| | VMM32.VXD[ntkem.vxd] v1.16.9.0
|
| When posting for help, it is a good idea to put as much related and
| relevant information system-wise into the first post. It allows the
parties
| attempting to help, isolate the potential problems easier, and allows
other
| who might be helping, to point to areas which may have been overlooked
by
| others..
|
| |
| |
| | 4. Was the printer software installed on each machine?
| |
| | No.
|
| This defines that we are dealing with a single install ON the the
actual
| 98SE base OS to which the printer is connected. Taken with the other
| responses helps to further define potentials involved.
|
| |
| |
| | 5. Does this occur, generally, after attempting to print FROM the XP
| machine
| | to the printer?
| |
| | No. I shut down everything at night. In the morn, if I turn on only
| | the machine connected to the printer, it won't print. That is, it
won't
| | print under any of the circumstances I have tried.
|
| This negates, in part, the issue of the XP box taking control of the
| printer and failing to release control while the network is
| involved/running. This still potentially leaves spooling issues,
possible
| issues with the failed release/clearing of the printer/spooling, and
other.
| We now know the printer is directly connected to its printing software
and
| not *through* the router. We also know this is a persistant issue, not
| specific to XP, not specific to a running network, and not specific to a
| system that may have residual connections running [its a COLD system]
except
| for the router(s) [or do you turn that/them off as well?].
|
| |
| | 6. What are the settings for the printer on each of the machines?
| |
| | Could you be a little more specific about these settings?
|
| As we are dealing with a single 98SE box WITH the printer software and
the
| physical connection [as we now know from the previous questions], and
NOT
| having print server software in the mix: we are looking at the spooler
| settings, print format [raw or otherwise], whether the controlling
computer
| has: captured the port, its timeout settings, proper port
software/settings,
| etc. specific to this one computer [presently].
|
| |
| |
| | 7. Do you use MAPPED drives?
| |
| | No
|
| Okay, here, we were attempting to determine whether the mapped drives
MIGHT
| have had an effect in the issue [persitant connections].
|
| |
| |
| | 8. Have all machines been updated?
| |
| | Not sure what you are looking for here. Especially since everything
was
| | working fine and no software has been added or changed.
| |
| | I'm pretty fussy about how much I load up on MSFT mammouth updates. I
| | run my laptop with XPSP2. The desktops with 98SE.
|
| Okay, there were some issues with some of XP's updates which were
causing
| issues in the network environment. If you are manually doing updates, we
| would need to run through most of those old issues, though we might be
able
| to do so [to test] without that information. See the below.
|
| |
| | 9. Have you re-checked your network and firewall settings?
| |
| | Not sure what you are looking for here either, for the same reasons.
|
| As you are having issues locally [base/server system, physically
connected]
| at present these are not important UNLESS after the poposed fix {below}
| works and the issue re-appears; or it fails, and we need to review other
| potentials.
|
| |
| | Are you asking about all firewalls or the XP firewall or the modem
| firewall?
|
| Actually, ALL. From there, if this related to a running network with a
true
| networked printer, and/or constant network, and/or had been XP, and/or
other
| issues related to the prior questions, we would have also dealt with the
| Anti-virus, Anti-SpyWare, and other software and network specific
| potentials, such as: Norton Security Suite or McAffe's , is it
installed,
| etc..
|
| |
| | Tell me a little about what you are getting at where I commented. I'm
| | pretty literate. Been playing with computers for over 50 years
(Bendix
| | G-15 1957).
|
| Wow, been at for awhile I see, even a bit before me. Let's see if we
can
| get more definition to the issue(s) involved.
|
| |
| | Thanks for your time.
|
| I hope the above explains the diagnostic issues work-through, or at
least
| helps in the thought process. Let me now add those other questions.
|
| 10. And a question which related to 9. Do you have either of Norton or
| McAfee programs/suites installed?
| 10a. If not what programs are you running ON THE BASE 98SE computer
which
| might interfere with the printing process?
| 10b. Did you try disabling these programs?
| Though not generally thought of during self-diagnosis of shared
printers
| [or other networking issues], some of these programs MIGHT interfere as
they
| include file monitoring, local access scanners, and other which MIGHT be
| involved. IF they were updated around the time that the issue popped-up,
| they MIGHT be involved, even though they may have previously worked
without
| causing any errors.
|
| 11. The next obvious question would now be and have been 11 for an
original
| post: Did you try uninstalling and re-installing the printing software
and
| did you re-check those printer settings?
| 11a. Did you, if you re-installed, re-share the printer locally and
| re-install that share on the other systems?
| 11b. Did you FIRST [prior to un-installation and re-installation] remove
the
| old shared printer [locally and on the other network nodes]?
| 11c. Did you re-check your firewall, Anti-Virus and other for this new
| allowance?
| *A* This is the proposed first fix if this was NOT done, particularly as
we
| now know we have a basically *isolated system* to deal with. It MAY,
| however, have not been recommended had the other questions pointed to a
| running network, or other networking issues. Not that it would have hurt
had
| you done that, but we would have worked through some obvious network
| potentials FIRST, like the firewall, router, XP updates, etc.and you had
| indicated that you DID check the printer software settings.
| Removing the shared printer PRIOR to un-installation, helps negate a
false
| connection [the old share{d printer}] from interfering with the new
| installation and how it communicates locally and with the network.
Leaving
| the old share ANYWHERE on the network might cause issues as it is
searched
| for. XP and VISTA users might notice this more than 9X users, though all
| will notice delays
|
| 12. Did you try resetting/refreshing the router [manual shutoff for
several
| minutes to clear the router buffers] and did you check its settings.
| This question relates to whether there MAY be issues with the router or
its
| software which, taken with these other questions and response will help
| isolate the potentials to a more limited diagnosis. IF the 98SE printer
| controller is also the router controller [contains the software] then
there
| could. potentially, be a related issue involved as well.
|
| Hope this explains where we are headed, and with your understanding of
how
| *I* work through these issues.
| Its like walking backwards from the obvious [networked? then first
check
| network issues, but garner other information as well] to the easiest
| [re-install software]. However, I don't always use the easiest attempt
FIRST
| [like re-installing software], as that MAY do nothing more than waste
time
| [though if done, one can put that on a back burner, so to speak] as at
| times, you then might run across new installation issues compounding the
| actual issue(s); or introducing new, while leaving the original issue(s)
in
| the background unresolved INCREASING the difficulty of diagnosis.
|