Shut down problem after using AOL9.0: get Rundll32 error message

After using AOL9.0, and especially when I send an e-mail,
I often can't fully shut down my computer (Windows ME).
The screen sticks at the 'blue screen' stage. On typing
crtl-alt-delete an error message comes
up,i.e. "Rundll32". I still can't shut down properly and
have to reboot to get back to normal operation.

So stop using AOL - it is for amateurs after all.

"Ian McKenzie" wrote in message
...
After using AOL9.0, and especially when I send an e-mail,
I often can't fully shut down my computer (Windows ME).
The screen sticks at the 'blue screen' stage. On typing
crtl-alt-delete an error message comes
up,i.e. "Rundll32". I still can't shut down properly and
have to reboot to get back to normal operation.

We need more information to be able to help you. Click on the details button
(or details link) when your system crshes and provide:

xxx caused an xxx in xxx at xxx:xxxx

or if you are using a later operating system, provide information about the
files (modules) involved in the crash.

If you are using the Error Reporting Tool, disable it so you can access the
error message in a more understandable form. Informationon how to disable
the Error Reporting Tool is he

http://inetexplorer.mvps.org/answers4.htm#ert

--
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org

"Ian McKenzie" wrote in message
...
After using AOL9.0, and especially when I send an e-mail,
I often can't fully shut down my computer (Windows ME).
The screen sticks at the 'blue screen' stage. On typing
crtl-alt-delete an error message comes
up,i.e. "Rundll32". I still can't shut down properly and
have to reboot to get back to normal operation.