Windows could not upgrade the file %1 from %2

After installing current upgrades upno restarting the
screen was black and said Windows could not upgrade the
file %1 from %2 %1:%2 This was repeated down the page
and it indicated that Windows may not run properly.

I have had this problem every so often and have run the
SCANREG /FIX and that works for a while. Then it shows up
again. I did look in the C:\_RESTORE folder and it had
65,591 files and 5 folders. I am note sure what to do
from this point since I couldn't understand the
directions. PLEASE HELP!
Thanks!
Nancy

Nancy,

You really do need to rid yourself of the seriously flawed software you have
installed from Symantec as the most usual cause of the problem you are seeing
is Symantec's seriously flawed LiveUpdate. As it is Symantec have totally
trashed your system restore archive and as a result need to remove the entire
C:\_RESTORE folder structure from DOS and start all over again.

Your "Windows Could Not Upgrade the File %1 from %2 %1: %2" error:

If you can't find a wininit.ini file then I suspect your problem is due to the
C:\_RESTORE\TEMP folder having around 64K files in it which is the limit
(2**16) for the number of files that can be located in a folder using the
FAT32 filing system. This then results in the "Cannot upgrade file %1 from
%2.." message when booting. I suggest you try deleting the _RESTORE folder
with the loss of any system restore checkpoints you might have (not that I
think they are now usable) and see if that solves the problem. Delete the
folder as follows:
a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu
when booting from a floppy but rather choose "Start computer with (or without)
CD-ROM support" otherwise the ATTRIB command will not be available.
b) At the DOS A:\ prompt, type:

ATTRIB -H -S -R C:\_RESTORE
and then
REN C:\_RESTORE OLDREST

c) Remove the floppy
d) Reboot your PC

Another problem is that the update you were doing was never completed so your
system may still be unusable and the update repeated.

e) Delete the folder C:\OLDREST
f) Check that an automatic system restore checkpoint was created.
g) Finally adjust the space allocated to the restore folder:
System | Performance | File System | Hard Disk and adjust the restore slider
to your preferred setting. A figure of 200MB is normally more than adequate
for day to day use allowing perhaps a week of checkpoints to be available
although increasing this to perhaps 400MB for a few days during periods of
large installs such Microsoft Office is advisable.
--?
Mike Maltby MS-MVP



sierra wrote:

After installing current upgrades upno restarting the
screen was black and said Windows could not upgrade the
file %1 from %2 %1:%2 This was repeated down the page
and it indicated that Windows may not run properly.

I have had this problem every so often and have run the
SCANREG /FIX and that works for a while. Then it shows up
again. I did look in the C:\_RESTORE folder and it had
65,591 files and 5 folders. I am note sure what to do
from this point since I couldn't understand the
directions. PLEASE HELP!

Mike,
How do I boot to DOS using a floppy? I don't want to lose=20
any important files/folders of my own. I'm okay doing this=20
without losing anything?

Thanks! =20
-----Original Message-----
Nancy,

You really do need to rid yourself of the seriously=20
flawed software you have=20
installed from Symantec as the most usual cause of the=20
problem you are seeing=20
is Symantec's seriously flawed LiveUpdate. As it is=20
Symantec have totally=20
trashed your system restore archive and as a result need=20
to remove the entire=20
C:\_RESTORE folder structure from DOS and start all over=20
again.

Your "Windows Could Not Upgrade the File %1 from %2 %1: %
2" error:

If you can't find a wininit.ini file then I suspect your=20
problem is due to the
C:\_RESTORE\TEMP folder having around 64K files in it=20
which is the limit
(2**16) for the number of files that can be located in a=20
folder using the
FAT32 filing system. This then results in the "Cannot=20
upgrade file %1 from
%2.." message when booting. I suggest you try deleting=20
the _RESTORE folder
with the loss of any system restore checkpoints you might=20
have (not that I
think they are now usable) and see if that solves the=20
problem. Delete the
folder as follows:
a) Boot to DOS using a floppy. Do NOT choose "Minimal=20
Boot" from the menu
when booting from a floppy but rather choose "Start=20
computer with (or without)
CD-ROM support" otherwise the ATTRIB command will not be=20
available.
b) At the DOS A:\ prompt, type:

ATTRIB -H -S -R C:\_RESTORE
and then
REN C:\_RESTORE OLDREST

c) Remove the floppy
d) Reboot your PC

Another problem is that the update you were doing was=20
never completed so your
system may still be unusable and the update repeated.

e) Delete the folder C:\OLDREST
f) Check that an automatic system restore checkpoint was=20
created.
g) Finally adjust the space allocated to the restore=20
folder:
System | Performance | File System | Hard Disk and adjust=20
the restore slider
to your preferred setting. A figure of 200MB is=20
normally more than adequate
for day to day use allowing perhaps a week of checkpoints=20
to be available
although increasing this to perhaps 400MB for a few days=20
during periods of
large installs such Microsoft Office is advisable.
--=81
Mike Maltby MS-MVP



sierra wrote:

After installing current upgrades upno restarting the
screen was black and said Windows could not upgrade the
file %1 from %2 %1:%2 This was repeated down the page
and it indicated that Windows may not run properly.

I have had this problem every so often and have run the
SCANREG /FIX and that works for a while. Then it shows=20
up
again. I did look in the C:\_RESTORE folder and it had
65,591 files and 5 folders. I am note sure what to do
from this point since I couldn't understand the
directions. PLEASE HELP!

.

Nancy,

sierra wrote:

How do I boot to DOS using a floppy?

First create a boot floppy (if you don't have one already). If you don't
have a boot
floppy you can create a boot floppy (EBD) or start up disk as follows:
Control Panel | Add/Remove Programs | Startup Disk and follow the prompts. If
you get asked for the location of a "missing" file point the wizard towards
your Win Me cab files which should be in either the windows\options\cabs or
windows\options\install folder. Alternatively point to the Win9x folder on
the Win Me CD. Specifically look for BASE2.CAB.

If you are unable to create a boot floppy you can download the image of a Win
ME OEM boot disk from www.bootdisk.com. Download to your desktop, double click
to run and follow the prompts to transfer the image to a floppy.

Next, insert the floppy disk in the floppy drive and reboot your PC and follow
my instructions starting at a). If you don't see an A:\ prompt after booting
from the floppy post back and describe exactly what you did and what you see.

I don't want to lose
any important files/folders of my own. I'm okay doing this
without losing anything?

You won't as you won't be deleting any files from DOS, just renaming a folder.
--
Mike Maltby MS-MVP

Mike,
I made a start up disk and did as you said. When the DOS
prompt A came up I typed ATTRIB -H -S -R C:/RESTORE
then I was a little confused, I pushed enter and then
typed in the next line with another A prompt REN
C:\_RESTORE OLDREST Is that correct?
I then rebooted. Do I go to search for the folder
C:\OLDREST and delete it? Where do I find the system
restore checkpoint?

Thanks again! I am slow to learn, but am willing. :-)
Nancy
-----Original Message-----
Nancy,

sierra wrote:

How do I boot to DOS using a floppy?

First create a boot floppy (if you don't have one
already). If you don't
have a boot
floppy you can create a boot floppy (EBD) or start up
disk as follows:
Control Panel | Add/Remove Programs | Startup Disk and
follow the prompts. If
you get asked for the location of a "missing" file point
the wizard towards
your Win Me cab files which should be in either the
windows\options\cabs or
windows\options\install folder. Alternatively point to
the Win9x folder on
the Win Me CD. Specifically look for BASE2.CAB.

If you are unable to create a boot floppy you can
download the image of a Win
ME OEM boot disk from www.bootdisk.com. Download to your
desktop, double click
to run and follow the prompts to transfer the image to a
floppy.

Next, insert the floppy disk in the floppy drive and
reboot your PC and follow
my instructions starting at a). If you don't see an A:\
prompt after booting
from the floppy post back and describe exactly what you
did and what you see.

I don't want to lose
any important files/folders of my own. I'm okay doing
this
without losing anything?

You won't as you won't be deleting any files from DOS,
just renaming a folder.
--
Mike Maltby MS-MVP




.

I tried to search for C:\OLDREST and could not find it.
Where is this folder located if I am supposed to delete it?

Thanks!
Nancy
-----Original Message-----
Nancy,

sierra wrote:

How do I boot to DOS using a floppy?

First create a boot floppy (if you don't have one
already). If you don't
have a boot
floppy you can create a boot floppy (EBD) or start up
disk as follows:
Control Panel | Add/Remove Programs | Startup Disk and
follow the prompts. If
you get asked for the location of a "missing" file point
the wizard towards
your Win Me cab files which should be in either the
windows\options\cabs or
windows\options\install folder. Alternatively point to
the Win9x folder on
the Win Me CD. Specifically look for BASE2.CAB.

If you are unable to create a boot floppy you can
download the image of a Win
ME OEM boot disk from www.bootdisk.com. Download to your
desktop, double click
to run and follow the prompts to transfer the image to a
floppy.

Next, insert the floppy disk in the floppy drive and
reboot your PC and follow
my instructions starting at a). If you don't see an A:\
prompt after booting
from the floppy post back and describe exactly what you
did and what you see.

I don't want to lose
any important files/folders of my own. I'm okay doing
this
without losing anything?

You won't as you won't be deleting any files from DOS,
just renaming a folder.
--
Mike Maltby MS-MVP




.

Mike,
Me again!

I also looked into the area to adjust the system restore
disk space and it is grayed out so I can't adjust it. How
do I get to adjust this? It has MIN and MAX as the
choices if I could move the setting.
Thanks again!
Nancy
-----Original Message-----
Nancy,

sierra wrote:

How do I boot to DOS using a floppy?

First create a boot floppy (if you don't have one
already). If you don't
have a boot
floppy you can create a boot floppy (EBD) or start up
disk as follows:
Control Panel | Add/Remove Programs | Startup Disk and
follow the prompts. If
you get asked for the location of a "missing" file point
the wizard towards
your Win Me cab files which should be in either the
windows\options\cabs or
windows\options\install folder. Alternatively point to
the Win9x folder on
the Win Me CD. Specifically look for BASE2.CAB.

If you are unable to create a boot floppy you can
download the image of a Win
ME OEM boot disk from www.bootdisk.com. Download to your
desktop, double click
to run and follow the prompts to transfer the image to a
floppy.

Next, insert the floppy disk in the floppy drive and
reboot your PC and follow
my instructions starting at a). If you don't see an A:\
prompt after booting
from the floppy post back and describe exactly what you
did and what you see.

I don't want to lose
any important files/folders of my own. I'm okay doing
this
without losing anything?

You won't as you won't be deleting any files from DOS,
just renaming a folder.
--
Mike Maltby MS-MVP




.

Nancy,

Did you perhaps type
ATTRIB -H -S -R C:\RESTORE
in which case it should have been
ATTRIB -H -S -R C:\_RESTORE
that is with an underscore before RESTORE

Did you see any messages after typing:
ATTRIB -H -S -R C:\_RESTORE
and clicking Return?
and
REN C:\_RESTORE OLDREST
and clicking Return?

Where do I find the system restore checkpoint?

By opening System Restore.
--
Mike Maltby MS-MVP



sierra wrote:

Mike,
I made a start up disk and did as you said. When the DOS
prompt A came up I typed ATTRIB -H -S -R C:/RESTORE
then I was a little confused, I pushed enter and then
typed in the next line with another A prompt REN
C:\_RESTORE OLDREST Is that correct?
I then rebooted. Do I go to search for the folder
C:\OLDREST and delete it? Where do I find the system
restore checkpoint?

Thanks again! I am slow to learn, but am willing. :-)
..

Nancy,

See my earlier response. I suspect you mis-typed the ATTRIB command. The
target being C:\_RESTORE.
--
Mike Maltby MS-MVP



sierra wrote:

Mike,
Me again!

I also looked into the area to adjust the system restore
disk space and it is grayed out so I can't adjust it. How
do I get to adjust this? It has MIN and MAX as the
choices if I could move the setting.
Thanks again!

Mike,
I saw no messages after clicking return at the A Prompt.
Should I try it again?
I typed them as you told me
ATTRIB -H -S -R C:\_RESTORE (clicked enter)

then after the next A prompt REN C:\_RESTORE OLDREST
Correct?
-----Original Message-----
Nancy,

Did you perhaps type
ATTRIB -H -S -R C:\RESTORE
in which case it should have been
ATTRIB -H -S -R C:\_RESTORE
that is with an underscore before RESTORE

Did you see any messages after typing:
ATTRIB -H -S -R C:\_RESTORE
and clicking Return?
and
REN C:\_RESTORE OLDREST
and clicking Return?

Where do I find the system restore checkpoint?

By opening System Restore.
--
Mike Maltby MS-MVP



sierra wrote:

Mike,
I made a start up disk and did as you said. When the DOS
prompt A came up I typed ATTRIB -H -S -R C:/RESTORE
then I was a little confused, I pushed enter and then
typed in the next line with another A prompt REN
C:\_RESTORE OLDREST Is that correct?
I then rebooted. Do I go to search for the folder
C:\OLDREST and delete it? Where do I find the system
restore checkpoint?

Thanks again! I am slow to learn, but am willing. :-)
..
.