Cannot use the Trouble Shooting

When I use the trouble shooting, I click the problem, and then click the
next step, Then the screen in blank without any solution. Please help!!!!

t is caused by a MS Critical Update.
The cure depends on what patch is causing you problems. Try this one first.
First, click Start Settings Folder Options View tab, and click to enable
"Show All Files" and click OK.

Click Start Find File or Folders, and search the C:\ drive for a file
named Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.
Close the Find Files window and try the Troubleshooter again.

If still no joy,go to this page to get a download that
will get your Tshooters back, but be sure to read the text file that is
enclosed.
http://mvps.org/PracticallyNerded/SoftFixes.htm
The first file on the list.
Post back here to let us know how it worked.
HTH,
--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"Mail" wrote in message
...
When I use the trouble shooting, I click the problem, and then click the
next step, Then the screen in blank without any solution. Please help!!!!





---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04

There are two different fixes, depending on the Windows updates you have installed.
The original fix for the older update was this:
First, click Start Settings Folder Options View tab, and click to enable "Show
All Files" and click OK.
Click Start Find File or Folders, and search the C:\ drive for a file named
Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.

If the latest cumulative patch for Internet Explorer (November) is installed, there
is only a workaround.
See he
http://home.comcast.net/~bascon58/98Help.htm
and
http://mvps.org/PracticallyNerded/SoftFixes.htm
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Mail" wrote in message
...
When I use the trouble shooting, I click the problem, and then click the
next step, Then the screen in blank without any solution. Please help!!!!

;-)

--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"glee" wrote in message
...
There are two different fixes, depending on the Windows updates you have
installed.
The original fix for the older update was this:
First, click Start Settings Folder Options View tab, and click to
enable "Show
All Files" and click OK.
Click Start Find File or Folders, and search the C:\ drive for a file
named
Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.

If the latest cumulative patch for Internet Explorer (November) is
installed, there
is only a workaround.
See he
http://home.comcast.net/~bascon58/98Help.htm
and
http://mvps.org/PracticallyNerded/SoftFixes.htm
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Mail" wrote in message
...
When I use the trouble shooting, I click the problem, and then click the
next step, Then the screen in blank without any solution. Please
help!!!!






---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04

Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

....Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

....End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

....Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

....End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Mail" wrote in message
...
| When I use the trouble shooting, I click the problem, and then click
the
| next step, Then the screen in blank without any solution. Please
help!!!!
|
|
|

PCR wrote:
Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

Did not!! (at least, not over here)

Wasn't this query answered 15+ hours ago??

--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"PCR" wrote in message
...
Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Mail" wrote in message
...
| When I use the trouble shooting, I click the problem, and then click
the
| next step, Then the screen in blank without any solution. Please
help!!!!
|
|
|




---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04

Is that a record, or something? Wouldn't surprise me in the least.

Too bad messages can't be "pinned" in here, for all eternity...


Curt Christianson wrote:
Wasn't this query answered 15+ hours ago??

--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"PCR" wrote in message
...
Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Mail" wrote in message
...
When I use the trouble shooting, I click the problem, and then click the
next step, Then the screen in blank without any solution. Please
help!!!!







---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04

Hi Bill,
No disrespect to PCR intended, but does he look to see if the OP has been
responded to? Both Glen V. and myself answered the OP within 5 minutes of
each other--with essentially the same fix. Why come by 15+ hours later,
with a response twice as long, and suggesting a Registry hack as well?
I dunno.

--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"Bill in Co." wrote in message
...
Is that a record, or something? Wouldn't surprise me in the least.

Too bad messages can't be "pinned" in here, for all eternity...


Curt Christianson wrote:
Wasn't this query answered 15+ hours ago??

--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"PCR" wrote in message
...
Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will
be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Mail" wrote in message
...
When I use the trouble shooting, I click the problem, and then click
the
next step, Then the screen in blank without any solution. Please
help!!!!







---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04




---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04

Beats me, Curt. Maybe he only checks once a day.

Curt Christianson wrote:
Hi Bill,
No disrespect to PCR intended, but does he look to see if the OP has been
responded to? Both Glen V. and myself answered the OP within 5 minutes of
each other--with essentially the same fix. Why come by 15+ hours later,
with a response twice as long, and suggesting a Registry hack as well?
I dunno.

--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"Bill in Co." wrote in message
...
Is that a record, or something? Wouldn't surprise me in the least.

Too bad messages can't be "pinned" in here, for all eternity...


Curt Christianson wrote:
Wasn't this query answered 15+ hours ago??

--
Curt--not the MVP by the same name

W98 Support & Discussion:
http://dundats.proboards27.com/index.cgi
Windows How-tos and and Freewa
http://mvps.org/PracticallyNerded/
Windows Help & Discussion:
http://forum.aumha.org/

"PCR" wrote in message
...
Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will
be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Mail" wrote in message
...
When I use the trouble shooting, I click the problem, and then click
the
next step, Then the screen in blank without any solution. Please
help!!!!







---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04




---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.701 / Virus Database: 458 - Release Date: 6/7/04