Loss of all sound in WIN 98 SE.

I have lost all sound and have been trying for weeks to restore it. Today
I discovered Microsoft Article ID 8877362 which descirbed the symptoms I am
experiencing almost exactly but when I tried the remedy, I found it did not
apply to WIN 98 SE.!! Where can I obtain the advice I obviously
need.please.?


Regards, Alpha24

I can't find that KB article, when I search it says the number is not valid.
However, could you give us more detail on your sound setup. Do you have a
separate sound card or are you using on onboard version? Does the PC beep
from its case speaker when it powers up? Are you using external speakers
plugged into the output sockets? Are the speakers powered? Has the sound
gone on everything, i.e no sound when you play a CD or when you use Media
Player to play web music? What software are you using to "play" sound?
Try this article:-
http://support.microsoft.com/default...b;en-us;812394
If you are using Media Player, try this site:-http://zachd.com/pss/pss.html
Alan
"Alpha24" wrote in message
...
I have lost all sound and have been trying for weeks to restore it.
Today
I discovered Microsoft Article ID 8877362 which descirbed the symptoms I
am
experiencing almost exactly but when I tried the remedy, I found it did
not
apply to WIN 98 SE.!! Where can I obtain the advice I obviously
need.please.?


Regards, Alpha24

"Alpha24" wrote in message
...

I have lost all sound and have been trying for weeks to restore it.
Today
I discovered Microsoft Article ID 8877362 which descirbed the symptoms I
am
experiencing almost exactly but when I tried the remedy, I found it did
not
apply to WIN 98 SE.!! Where can I obtain the advice I obviously
need.please.?

We cannot help unless we know details e.g. what
sound card and software you use. Your first task
is to identify whether the fault is hardware (e.g.
speakers) or software. Sound-on-board (built into
the motherboard) can fail, as I spent some days
discovering in April. If you need new hardware
it will probably require new software. Your choice
will then be whether 16-bit or 24-bit sound suits
your needs best.

In the mean time, get PCSPEAK.EXE from the
MS web site in case you can enable any speaker
built into your PC.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

Have you tried your speakers on a different computer or different speakers
on yours? When you say all sound, are you including the warning sounds as
well as those made with Media Player or a CD? Is there any indication of
problem in the control panel, sounds...?

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Alpha24" wrote in message
...
I have lost all sound and have been trying for weeks to restore it.
Today
I discovered Microsoft Article ID 8877362 which descirbed the symptoms I
am
experiencing almost exactly but when I tried the remedy, I found it did
not
apply to WIN 98 SE.!! Where can I obtain the advice I obviously
need.please.?


Regards, Alpha24

Does the sound volume icon show in the systray?
What shows as your Preferred Device in Control Panel Multimedia Audio tab?
Are any devices showing conflicts or as Unknown/Other in Device Manager?
Is your sound device listed in Device Manager under Sounds, Video and Game Controllers?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375




"Alpha24" wrote in message ...
I have lost all sound and have been trying for weeks to restore it. Today
I discovered Microsoft Article ID 8877362 which descirbed the symptoms I am
experiencing almost exactly but when I tried the remedy, I found it did not
apply to WIN 98 SE.!! Where can I obtain the advice I obviously
need.please.?


Regards, Alpha24

Thanks Alan. I have onboard sound. I get the beep you mention but no
other sounds at all. My external speakers are powered. I have C-Media AC97
Audio Device. I have Win Media Player 9 because 10 is not for Win98.
ID:812394 doesn't apply to Win98. Regards, Alpha.

"Don Phillipson" wrote:

"Alpha24" wrote in message
...

I have lost all sound and have been trying for weeks to restore it.
Today
I discovered Microsoft Article ID 8877362 which descirbed the symptoms I
am
experiencing almost exactly but when I tried the remedy, I found it did
not
apply to WIN 98 SE.!! Where can I obtain the advice I obviously
need.please.?

We cannot help unless we know details e.g. what
sound card and software you use. Your first task
is to identify whether the fault is hardware (e.g.
speakers) or software. Sound-on-board (built into
the motherboard) can fail, as I spent some days
discovering in April. If you need new hardware
it will probably require new software. Your choice
will then be whether 16-bit or 24-bit sound suits
your needs best.

In the mean time, get PCSPEAK.EXE from the
MS web site in case you can enable any speaker
built into your PC.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)


Thanks Don. I have onboard sound. i have checked the speakers and they're OK. What "new software" might I need ? I'll have a look at PCSpeaker.exe --- could that be a solution to the problem? Regards, Alpha.

On Thu, 11 May 2006 07:42:01 -0700, Alpha24

I have lost all sound and have been trying for weeks to restore it.

Checklist:

1) Do speakers work?

Pull out the plug from the PC's sound socket, and tap the tip. If it
doesn't go bzzt bzzt, turn up the volume. If still no bzz, suspect
bad speakers, amp or (most likely) speaker lead.

2) Correct "speaker" socket on the PC?

A common mistake is to plug speakers into the Speaker socket of an
internal modem, instead of the "real" sound device. When that
happens, you will get sound, but only modem sound!

3) Are device drivers in effect?

This is the usual non-trivial issue, and it can be a pain - for some
reason, Win9x was rather prone to losing sound drivers and/or
"visibility" of the sound card. If you can't see a (Win98) yellow
speaker in the System Tray, this is most likely what is wrong, and the
next step is Device Manager to look for a "!"

4) Testing Windows sound

Do a Find for .WAV, .MID and (for laffs) .MP3 and try playing those.
The .WAV and .MP3 use the digitised sound component of the sound card;
the .MID uses the synthesizer, and you'd also be testing the Windows
file association for these file types.

Then, try an audio CD - if that's the only thing that fails, look for
a missing audio lead from CD drive to sound card, or one that has the
wrong pin-out (they aren't all the same). Modern PCs don't need this
pure sound cable anymore, but Win98-era kit did.

If any of the above don't work, then look for that sound mixer to see
if the relevant channel (MIDI, CD or Wave) is muted, panned hard to
one side, or turned down, and fix accordingly.

Finally, try a few DirectX games to see if that works. If that's the
only thing that fails, then you may need newer sound card drivers, or
(if only one game affected) a visit to the game's site for an FAQ.

5) Testing sound from DOS mode

Modern sound cards almost certainly won't work in pure DOS mode, but
Win98-era ones may. Get out of Windows completely, e.g. boot to DOS
mode (Command Prompt Only) from the F8 boot menu, and then try some
DOS games from there. Start with simple ones that don'e have sound
card setup, such as those using FM syntheses, or Wolfenstein and older
that just detect "Sound Blaster" and work.

After that, try games requiring sound setup, such as Doom, ROTT, Duke
Nukem 3D, Tomb Raider etc. Oddly, Quake is an auto-detecter!

If DOS games make sound but Windows doesn't, then the hardware's OK
but the Windows sound device drivers are not - or Control Panel,
Multimedia may show some other "sound" device is selected instead of
the sound card (such as that internal modem!)



-------------------- ----- ---- --- -- - - - -
Tip Of The Day:
To disable the 'Tip of the Day' feature...
-------------------- ----- ---- --- -- - - - -

Have you run the DirectX diagnostics and what are the results?
If you are using onboard sound, have you checked your BIOS to see if it is
still active? Also my understanding is that with onboard sound, the M/B
supplier will supply software on a CD with the board to be loaded at
install. You could try reloading that sound part of the package or checking
the M/B website for the latest version.
Alan
"Alpha24" wrote in message
...
Thanks Alan. I have onboard sound. I get the beep you mention but no
other sounds at all. My external speakers are powered. I have C-Media
AC97
Audio Device. I have Win Media Player 9 because 10 is not for Win98.
ID:812394 doesn't apply to Win98. Regards, Alpha.

"Ron Badour" wrote:

Have you tried your speakers on a different computer or different speakers
on yours? When you say all sound, are you including the warning sounds as
well as those made with Media Player or a CD? Is there any indication of
problem in the control panel, sounds...?

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Alpha24" wrote in message
...
I have lost all sound and have been trying for weeks to restore it.
Today
I discovered Microsoft Article ID 8877362 which descirbed the symptoms I
am
experiencing almost exactly but when I tried the remedy, I found it did
not
apply to WIN 98 SE.!! Where can I obtain the advice I obviously
need.please.?


Regards, Alpha24


Thanks Ron. My speakers have been checked and are OK. I've lost all
sounds including warnings and the Control Panel sounds. Regards,
Alpha.