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Word won't print, Excel flaky
Problem:
MS Word 2000 (9.0.4402 SR-1)--running under MS Windows 98 Second Edition 4.10.2222 A (Symantec detects OS ver. 67766446, Svc Pack A) won't print anymo produces "problem with current printer setup" and "no printer installed" messages. MS Excel 2000 (9.0.4402 SR-1) is doing the same, but can be "tricked" into printing by opening Notepad, clicking File, Page Setup and Cancel. The Notepad kludge doesn't work with Word. Efforts Unsuccessful: HP's online advanced diagnostics says power cable is connected, communication between computer and product is working, driver installation Ok, default printer Ok, Updated Driver Ok. Per Knowledge Base Article - 223418, I (1) reset the registry by changing the default printer to generic and back, (2) downloaded and installed the latest driver from HP--more than once, (3) reinstalled the only file System File Checker found changed, (4) found no problems with Registry Checker. Additional information: On one occasion only, Word's error message window offered a debug buton, which opened a window showing a file (whose name I failed to record) with a line high-lighted, containing the entry "FilePrinter 0," but I haven't been able to get to Debug again, don't know what file it was, or even if this was a/the problem. Sometimes, if the above "Notepad kludge" isn't working with an Excel file, if I reboot, the file prints (was "stuck" in queue?) as desktop returns on my display. Any suggestions, please? |
#2
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Try disabling script blocking in Norton...
-- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com " wrote in message ... Problem: MS Word 2000 (9.0.4402 SR-1)--running under MS Windows 98 Second Edition 4.10.2222 A (Symantec detects OS ver. 67766446, Svc Pack A) won't print anymo produces "problem with current printer setup" and "no printer installed" messages. MS Excel 2000 (9.0.4402 SR-1) is doing the same, but can be "tricked" into printing by opening Notepad, clicking File, Page Setup and Cancel. The Notepad kludge doesn't work with Word. Efforts Unsuccessful: HP's online advanced diagnostics says power cable is connected, communication between computer and product is working, driver installation Ok, default printer Ok, Updated Driver Ok. Per Knowledge Base Article - 223418, I (1) reset the registry by changing the default printer to generic and back, (2) downloaded and installed the latest driver from HP--more than once, (3) reinstalled the only file System File Checker found changed, (4) found no problems with Registry Checker. Additional information: On one occasion only, Word's error message window offered a debug buton, which opened a window showing a file (whose name I failed to record) with a line high-lighted, containing the entry "FilePrinter 0," but I haven't been able to get to Debug again, don't know what file it was, or even if this was a/the problem. Sometimes, if the above "Notepad kludge" isn't working with an Excel file, if I reboot, the file prints (was "stuck" in queue?) as desktop returns on my display. Any suggestions, please? |
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