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#1
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Windows Crashes on New Scanner Install
Hi everyone,
I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. I tried installing the unit on two other similar PC's without a problem. I've run diagnostics but everything is reported to be running fine. The crashes are not accompanied with an Error Message of any sort. However, I've found that, sometimes, not always, for a few hours after I abandon the installation process, I will get a crash screen at various points in normal operation, with no process seeming to be a pattern to trigger it. Then it eventually stops occurring (after two or three instances in two or three hours). Any help would be greatly appreciated. Terry -- Peaceis not to be pursued; it is a by-product of love. |
#2
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"Peaceworks" wrote in message
... I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. Are you sure Epson has Win98 drivers for this recent purchase? -- Don Phillipson Carlsbad Springs (Ottawa, Canada) |
#3
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Thanks for your reply Don,
Yes, the Scanner is compatible with Win 98 and has all the necessary upgrades and installs (according to the accompanying manual). Terry "Don Phillipson" wrote: "Peaceworks" wrote in message ... I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. Are you sure Epson has Win98 drivers for this recent purchase? -- Don Phillipson Carlsbad Springs (Ottawa, Canada) |
#4
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Didn't see a USB 2.0 port on your list. Scanner requires a USB 2.0 port,
I.E. high speed. Any doubt, see he http://reviews-zdnet.com.com/Epson_P...0.html?tag=tab Oddly, USB 2.0 is only mentioned here, and only works with Win2K/XP for that kind of port. Yet, the prior link says the scanner requires a USB 2.0 port. http://www.epson.com/cmc_upload/0/00..._InfoSheet.pdf And, what I don't understand, is the requirement for a "factory installed" OS by Epson's requirements. WTF is that? "Peaceworks" wrote in message ... Hi everyone, I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. I tried installing the unit on two other similar PC's without a problem. I've run diagnostics but everything is reported to be running fine. The crashes are not accompanied with an Error Message of any sort. However, I've found that, sometimes, not always, for a few hours after I abandon the installation process, I will get a crash screen at various points in normal operation, with no process seeming to be a pattern to trigger it. Then it eventually stops occurring (after two or three instances in two or three hours). Any help would be greatly appreciated. Terry -- Peaceis not to be pursued; it is a by-product of love. |
#5
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Thanks for the heads up Lil Dave.
Since I 've never gotten to the actual point of plugging the system in, I just assumed the USB cable would plug into the other port alongside the one in use by the Hi-speed Modem. I've gone over the literature again and it clearly states being supported by Win 98. Terry "Lil' Dave" wrote: Didn't see a USB 2.0 port on your list. Scanner requires a USB 2.0 port, I.E. high speed. Any doubt, see he http://reviews-zdnet.com.com/Epson_P...0.html?tag=tab Oddly, USB 2.0 is only mentioned here, and only works with Win2K/XP for that kind of port. Yet, the prior link says the scanner requires a USB 2.0 port. http://www.epson.com/cmc_upload/0/00..._InfoSheet.pdf And, what I don't understand, is the requirement for a "factory installed" OS by Epson's requirements. WTF is that? "Peaceworks" wrote in message ... Hi everyone, I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. I tried installing the unit on two other similar PC's without a problem. I've run diagnostics but everything is reported to be running fine. The crashes are not accompanied with an Error Message of any sort. However, I've found that, sometimes, not always, for a few hours after I abandon the installation process, I will get a crash screen at various points in normal operation, with no process seeming to be a pattern to trigger it. Then it eventually stops occurring (after two or three instances in two or three hours). Any help would be greatly appreciated. Terry -- Peaceis not to be pursued; it is a by-product of love. |
#6
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That scanner works with either USB 1.1 or USB 2.0 ports, USB 2.0 just being a faster
interface but not required. The specs for the scanner show that it is compatible with your system: http://www.epson.com/cgi-bin/Store/c...egory=Products and the fact that it works on other systems you have installed it on, indicates to me that the problem is a fault on this one computer. Your description sounds like an issue with the display driver (for your video card) and the fact that you are seeing the problem even when not running the scanner setup points to either a driver problem or a hardware problem, IMHO. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Peaceworks" wrote in message ... Hi everyone, I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. I tried installing the unit on two other similar PC's without a problem. I've run diagnostics but everything is reported to be running fine. The crashes are not accompanied with an Error Message of any sort. However, I've found that, sometimes, not always, for a few hours after I abandon the installation process, I will get a crash screen at various points in normal operation, with no process seeming to be a pattern to trigger it. Then it eventually stops occurring (after two or three instances in two or three hours). Any help would be greatly appreciated. Terry -- Peaceis not to be pursued; it is a by-product of love. |
#7
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Hey Glee,
Thanks for the response. I've somewhat resolved the issue by returning the unit for refund. But I agree, I have a hardware problem. When I get more energy, I'll tackle it. At risk of speaking out of turn or seeming insolent (unintentional), each time I've checked this thread for responses, I've allowed myself to become distracted (tricked?) by the threads "The Greatest News Ever Told". For some reason, I keep thinking there must be something more than I'm getting to deserve such a title. But it seems I'm mistaken each time. It sounds like an overplayed and well-known tune to me. Besides, what place does such a thread have in a "TechNet Discussion Groups Home" forum? Like I said, I'm at risk here with such a response. Thanks, Terry "glee" wrote: That scanner works with either USB 1.1 or USB 2.0 ports, USB 2.0 just being a faster interface but not required. The specs for the scanner show that it is compatible with your system: http://www.epson.com/cgi-bin/Store/c...egory=Products and the fact that it works on other systems you have installed it on, indicates to me that the problem is a fault on this one computer. Your description sounds like an issue with the display driver (for your video card) and the fact that you are seeing the problem even when not running the scanner setup points to either a driver problem or a hardware problem, IMHO. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Peaceworks" wrote in message ... Hi everyone, I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. I tried installing the unit on two other similar PC's without a problem. I've run diagnostics but everything is reported to be running fine. The crashes are not accompanied with an Error Message of any sort. However, I've found that, sometimes, not always, for a few hours after I abandon the installation process, I will get a crash screen at various points in normal operation, with no process seeming to be a pattern to trigger it. Then it eventually stops occurring (after two or three instances in two or three hours). Any help would be greatly appreciated. Terry -- Peaceis not to be pursued; it is a by-product of love. |
#8
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The post(s) you're talking about are SPAM. Just like the SPAM you get in
your email. These are public newsgroups, and anyone, anywhere, can post anything they want to. Yes, there are mechanisms that permit us to request that the managers of the Microsoft servers remove messages, but it is the nature of newsgroups that once a message gets posted, it's difficult to eradicate it. Figure that anything that makes it to a newsgroup, any newsgroup, is likely to live forever on the internet. Considering your response to the SPAM here, I have to tell you that I'm concerned about your email habits, also. In particular, *never* install any patch that claims to come from Microsoft and is attached to the email. Microsoft *never* attaches executable code to emails. (I wish their emails were all plain-text-only, but that's a different battle.) In fact, unless you specifically request email from Microsoft, they don't usually send any. Another kind of SPAM consists of "phishing" schemes, where bogus emails appearing to come from legitimate sources try to trick you into giving out your personal information, including credit card numbers, passwords, etc., often telling you to "please confirm" your personal data and providing a link. 99% of emails like this are from criminals. -- Gary S. Terhune MS MVP Shell/User http://www.grystmill.com/articles/cleanboot.htm http://www.grystmill.com/articles/security.htm "Peaceworks" wrote in message ... Hey Glee, Thanks for the response. I've somewhat resolved the issue by returning the unit for refund. But I agree, I have a hardware problem. When I get more energy, I'll tackle it. At risk of speaking out of turn or seeming insolent (unintentional), each time I've checked this thread for responses, I've allowed myself to become distracted (tricked?) by the threads "The Greatest News Ever Told". For some reason, I keep thinking there must be something more than I'm getting to deserve such a title. But it seems I'm mistaken each time. It sounds like an overplayed and well-known tune to me. Besides, what place does such a thread have in a "TechNet Discussion Groups Home" forum? Like I said, I'm at risk here with such a response. Thanks, Terry "glee" wrote: That scanner works with either USB 1.1 or USB 2.0 ports, USB 2.0 just being a faster interface but not required. The specs for the scanner show that it is compatible with your system: http://www.epson.com/cgi-bin/Store/c...egory=Products and the fact that it works on other systems you have installed it on, indicates to me that the problem is a fault on this one computer. Your description sounds like an issue with the display driver (for your video card) and the fact that you are seeing the problem even when not running the scanner setup points to either a driver problem or a hardware problem, IMHO. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Peaceworks" wrote in message ... Hi everyone, I'm using Win 98, IE6, OE 6 on a Pentium lll, 650Mhz, 360MB RAM PC. I recently purchased an Epson Perfection 1670 Photo Scanner but each time I follow install instructions via CD, my Win 98 freezes or crashes (not sure what it's called) and I get a screen of vertical stripes of a colour to match whatever colours were in the last screen I was using. I then reboot and inevitably get the same response, though at varying stages, in the installation process. I tried installing the unit on two other similar PC's without a problem. I've run diagnostics but everything is reported to be running fine. The crashes are not accompanied with an Error Message of any sort. However, I've found that, sometimes, not always, for a few hours after I abandon the installation process, I will get a crash screen at various points in normal operation, with no process seeming to be a pattern to trigger it. Then it eventually stops occurring (after two or three instances in two or three hours). Any help would be greatly appreciated. Terry -- Peaceis not to be pursued; it is a by-product of love. |
#9
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"Gary S. Terhune" wrote in message
... Another kind of SPAM consists of "phishing" schemes, where bogus emails appearing to come from legitimate sources try to trick you into giving out your personal information, including credit card numbers, passwords, etc., often telling you to "please confirm" your personal data and providing a link. 99% of emails like this are from criminals. Worse yet, Pharming. They don't even have to send an email to draw you in, they simply go the Domain Spoofing route now and get the info needed via DNS. -- Brian A. Sesko MS MVPShell/User Conflicts start where information lacks. http://www.dts-l.org/goodpost.htm |
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