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Sandisc Cruzer Micro Problems
Hi there, having some problems getting a Cruzer Micro USB Key to show up in
Windows 98SE - please see below, and thankyou in anticipation of any help! Your Support Request for your SanDisk Cruzer® Micro Skins 1GB Request ID Status Date Updated 502971 Pending Customer Response 01/26/2006 01/30/2006 Please choose your operating system Windows 98SE PC Manufacturer Compaq PC Model Deskpro What Platform are you using for your USB Flash Drive? PC What version is your USB device? USB 1.1 Location of the USB port? rear of the pc USB Controller (found in device manager under USB controllers) Intel 82801AA USB Universal Host Controller How many units of this Sandisk product do you own? 1 Your Question/Problem: I've tried to install my SanDisk USB key using the Sandisk driver for the Micro, however, when I insert the key, the "Building Driver Info Database" dialogue appears, then after a short time, a Blue Screen of Death appears. When I try to return to Windows, the OS is frozen.... SanDisk Response: (01/27/2006 08:10) Hello Thank you for contacting SanDisk Technical Support. I have read your email and I empathize with the issue you are experiencing. Whatis the error message on the blue screen? Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support PS: IF APPLICABLE, PLEASE TAKE A MOMENT TO UPDATE YOUR EBOX ACCOUNT WITH ALL PRODUCT AS WELL AS PERSONAL INFORMATION. NO PO BOX PLEASE. PLEASE INCLUDE PLACE AND DATE OF PURCHASE OF THE PRODUCT. THIS WILL REGISTER YOUR PROD AUCTND FACILITATE THE REPLACEMENT PROCESS IN THE FUTURE. Your Response: (01/27/2006 08:33) A fatal exception OE has occurred at 0028:C1712297 in VXD APIX(01) + 00003227 SanDisk Response: (01/28/2006 01:19) Hello Thank you for contacting SanDisk Technical Support. 1]. Double click My Computer Icon, go to TOOLS, click on FOLDER OPTIONS, click on VIEW, make sure SHOW ALL FILES AND FOLDERS is enabled, uncheck HIDE FILE EXTENSIONS FOR KNOWN FILE TYPES, click on APPLY and OK, close My computer window. 2]. Click on START, go to FIND, click on FILES AND FOLDERS, and type APIX in the search box and make sure it is searching in the C drive or main hard drive. The search result should come up with APIX.VXD and APIX.BAK. Right click on the APIX.VXD and click on RENAME. Then type APIX.OLD Right click on APIX.BAK, click on RENAME, then type APIX.VXD Restart your Computer and try again Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support Your Response: (01/30/2006 01:09) Ok, I've done that, and I've followed the detailed uninstall/reinstall instructions as per the FAQ, and the PC is no longer crashing/Blue Screening (thankyou!). When I insert the USB key after having installed and restarted, the "Building Hardware Info database" dialogue completed without crashing. However, the drive is still not appearing in "My Computer". SanDisk Response: (01/30/2006 01:17) Hello Thank you for contacting SanDisk Technical Support. Are you working on a network? Are you plugging the cruzer into the back of the computer? can you try the Cruzer on another computer? Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support Your Response: (01/30/2006 01:33) Hi, not working on a network, and I am plugging the cruzer into the back of the computer. The Cruzer works fine on my Windows XP laptop SanDisk Response: (01/30/2006 01:33) Hello Thank you for contacting SanDisk Technical Support. It seems like an issue with the operating system. Please contact Microsoft in order to solve the issue. Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support |
#2
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Sandisc Cruzer Micro Problems
I just bought a Memorex (1gb) and just plugged it in. Win98
found the drivers and it worked perfectly. Didn't have to do anything. Not sure about SanDisk products but I had a similar problem with our MicroAdvantage brand. It worked fine on my son's Win XP PC but I found that to use it with Win98 it required and install/drivers which I was able to get from their site. I just bought a Memorex (1gb) and just plugged it in. Win98 found the drivers and it worked perfectly. So you might check with SanDisk and see if they have a driver or maybe an updated driver for your model..........Good Luck "Jonfleck" wrote in message ... Hi there, having some problems getting a Cruzer Micro USB Key to show up in Windows 98SE - please see below, and thankyou in anticipation of any help! Your Support Request for your SanDisk Cruzer® Micro Skins 1GB Request ID Status Date Updated 502971 Pending Customer Response 01/26/2006 01/30/2006 Please choose your operating system Windows 98SE PC Manufacturer Compaq PC Model Deskpro What Platform are you using for your USB Flash Drive? PC What version is your USB device? USB 1.1 Location of the USB port? rear of the pc USB Controller (found in device manager under USB controllers) Intel 82801AA USB Universal Host Controller How many units of this Sandisk product do you own? 1 Your Question/Problem: I've tried to install my SanDisk USB key using the Sandisk driver for the Micro, however, when I insert the key, the "Building Driver Info Database" dialogue appears, then after a short time, a Blue Screen of Death appears. When I try to return to Windows, the OS is frozen.... SanDisk Response: (01/27/2006 08:10) Hello Thank you for contacting SanDisk Technical Support. I have read your email and I empathize with the issue you are experiencing. Whatis the error message on the blue screen? Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support PS: IF APPLICABLE, PLEASE TAKE A MOMENT TO UPDATE YOUR EBOX ACCOUNT WITH ALL PRODUCT AS WELL AS PERSONAL INFORMATION. NO PO BOX PLEASE. PLEASE INCLUDE PLACE AND DATE OF PURCHASE OF THE PRODUCT. THIS WILL REGISTER YOUR PROD AUCTND FACILITATE THE REPLACEMENT PROCESS IN THE FUTURE. Your Response: (01/27/2006 08:33) A fatal exception OE has occurred at 0028:C1712297 in VXD APIX(01) + 00003227 SanDisk Response: (01/28/2006 01:19) Hello Thank you for contacting SanDisk Technical Support. 1]. Double click My Computer Icon, go to TOOLS, click on FOLDER OPTIONS, click on VIEW, make sure SHOW ALL FILES AND FOLDERS is enabled, uncheck HIDE FILE EXTENSIONS FOR KNOWN FILE TYPES, click on APPLY and OK, close My computer window. 2]. Click on START, go to FIND, click on FILES AND FOLDERS, and type APIX in the search box and make sure it is searching in the C drive or main hard drive. The search result should come up with APIX.VXD and APIX.BAK. Right click on the APIX.VXD and click on RENAME. Then type APIX.OLD Right click on APIX.BAK, click on RENAME, then type APIX.VXD Restart your Computer and try again Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support Your Response: (01/30/2006 01:09) Ok, I've done that, and I've followed the detailed uninstall/reinstall instructions as per the FAQ, and the PC is no longer crashing/Blue Screening (thankyou!). When I insert the USB key after having installed and restarted, the "Building Hardware Info database" dialogue completed without crashing. However, the drive is still not appearing in "My Computer". SanDisk Response: (01/30/2006 01:17) Hello Thank you for contacting SanDisk Technical Support. Are you working on a network? Are you plugging the cruzer into the back of the computer? can you try the Cruzer on another computer? Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support Your Response: (01/30/2006 01:33) Hi, not working on a network, and I am plugging the cruzer into the back of the computer. The Cruzer works fine on my Windows XP laptop SanDisk Response: (01/30/2006 01:33) Hello Thank you for contacting SanDisk Technical Support. It seems like an issue with the operating system. Please contact Microsoft in order to solve the issue. Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support |
#3
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Sandisc Cruzer Micro Problems
Hi, I have a WalMart MobilMate 256MB USB flash drive, which is actually a
SanDisk Cruzer Mini / Micro 256MB flash drive. They have a Win98 driver on their web site for this device, but after I installed it I got the same BSOD, and error message you wrote about below. On the SanDisk website, I drilled down to "Support / FAQs - Info Page - USB flash drives - chose "Wal-Mart" - "Wal-Mart MobilMate" - Then clicked on "Installation of Cruzer Micro driver is not working or driver suddenly stopped working." (Answer id: 275). I followed the steps described, then retried the flash drive. It appeared to be getting somewhere when I got the BSOD and error message again. Now... I followed the steps listed by your support rep in the case you pasted into your post below, rebooted, and suddenly my flash drive is working. I don't know what really fixed the problem, but those are the steps I took. Hope this helps someone. SK "Jonfleck" wrote: Hi there, having some problems getting a Cruzer Micro USB Key to show up in Windows 98SE - please see below, and thankyou in anticipation of any help! Your Support Request for your SanDisk Cruzer® Micro Skins 1GB Request ID Status Date Updated 502971 Pending Customer Response 01/26/2006 01/30/2006 Please choose your operating system Windows 98SE PC Manufacturer Compaq PC Model Deskpro What Platform are you using for your USB Flash Drive? PC What version is your USB device? USB 1.1 Location of the USB port? rear of the pc USB Controller (found in device manager under USB controllers) Intel 82801AA USB Universal Host Controller How many units of this Sandisk product do you own? 1 Your Question/Problem: I've tried to install my SanDisk USB key using the Sandisk driver for the Micro, however, when I insert the key, the "Building Driver Info Database" dialogue appears, then after a short time, a Blue Screen of Death appears. When I try to return to Windows, the OS is frozen.... SanDisk Response: (01/27/2006 08:10) Hello Thank you for contacting SanDisk Technical Support. I have read your email and I empathize with the issue you are experiencing. Whatis the error message on the blue screen? Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support PS: IF APPLICABLE, PLEASE TAKE A MOMENT TO UPDATE YOUR EBOX ACCOUNT WITH ALL PRODUCT AS WELL AS PERSONAL INFORMATION. NO PO BOX PLEASE. PLEASE INCLUDE PLACE AND DATE OF PURCHASE OF THE PRODUCT. THIS WILL REGISTER YOUR PROD AUCTND FACILITATE THE REPLACEMENT PROCESS IN THE FUTURE. Your Response: (01/27/2006 08:33) A fatal exception OE has occurred at 0028:C1712297 in VXD APIX(01) + 00003227 SanDisk Response: (01/28/2006 01:19) Hello Thank you for contacting SanDisk Technical Support. 1]. Double click My Computer Icon, go to TOOLS, click on FOLDER OPTIONS, click on VIEW, make sure SHOW ALL FILES AND FOLDERS is enabled, uncheck HIDE FILE EXTENSIONS FOR KNOWN FILE TYPES, click on APPLY and OK, close My computer window. 2]. Click on START, go to FIND, click on FILES AND FOLDERS, and type APIX in the search box and make sure it is searching in the C drive or main hard drive. The search result should come up with APIX.VXD and APIX.BAK. Right click on the APIX.VXD and click on RENAME. Then type APIX.OLD Right click on APIX.BAK, click on RENAME, then type APIX.VXD Restart your Computer and try again Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support Your Response: (01/30/2006 01:09) Ok, I've done that, and I've followed the detailed uninstall/reinstall instructions as per the FAQ, and the PC is no longer crashing/Blue Screening (thankyou!). When I insert the USB key after having installed and restarted, the "Building Hardware Info database" dialogue completed without crashing. However, the drive is still not appearing in "My Computer". SanDisk Response: (01/30/2006 01:17) Hello Thank you for contacting SanDisk Technical Support. Are you working on a network? Are you plugging the cruzer into the back of the computer? can you try the Cruzer on another computer? Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support Your Response: (01/30/2006 01:33) Hi, not working on a network, and I am plugging the cruzer into the back of the computer. The Cruzer works fine on my Windows XP laptop SanDisk Response: (01/30/2006 01:33) Hello Thank you for contacting SanDisk Technical Support. It seems like an issue with the operating system. Please contact Microsoft in order to solve the issue. Should you need to speak to a live representative please contact SanDisk Technical Support at 1-866-SanDisk (1-866-726-3475) Kind Regards, Ofir A. SanDisk Technical Support |
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