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#1
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Cannot get Yahoo to respond
System: HP Pavillion - Genuine Pentium III - 667 MH
Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows “ Yahoo Messenger�, and “You are not able to log into Yahoo Messenger. Try Again�. When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says “Cannot Find Server� When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend’s Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#2
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First, are you *sure* that she has actually connnected to her ISP?
-- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#3
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Thank you, Sandi for your interest!
Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#4
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Awww cripes... I don't suppose you can speak to this out of town nephew
could you? I'm wondering if he's messed around with the HOSTS file or installed some sort of anti ad software. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Thank you, Sandi for your interest! Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#5
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Sandi, I will try to do what I can in the way of contacting her nephew, Nick,
in Georgia and get back to you on this matter. Hopefully, Nick will remember the essential steps he took, as it has been several months since this happened. Thank you! "Sandi Hardmeier - MVP" wrote: Awww cripes... I don't suppose you can speak to this out of town nephew could you? I'm wondering if he's messed around with the HOSTS file or installed some sort of anti ad software. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Thank you, Sandi for your interest! Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#6
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Sandi, it has been several days since my first Email to the out of towner,
Nick. Last I heard he was on vacation, Hopefully, he would be ready to shed some light on the problem. Incidentally, the lady with the Computer problems does come to visit her aunt (next door to me)occasionally and, if she feels up to it, will access Yahoo and the Web without any problems. As I told earlier, I do not know the setup: Alltel dials her into the Internet and to see incoming Mail or get to the Web, she will have to access Yahoo. She has been paying $21.99 a month to Alltel since several months and getting nowhere with the Web. Back in May of this year, I posted a similar question to the Group and you suggested to locate Hosts, rename it Hosts.old and retry. Apparently, that step did not work. Just recently I ventured into Windows98ME newsgroup and found some info in a reply from Frank Saunders regarding a Post dealing with 'Cannot Find Server or DNS Error Internet Explorer in Windows Me Internet', dated 4/19/2005. There he suggested to download and try LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows versions) http://www.cexx.org/lspfix.htm . I downloaded lspfix.zip from that site and was planning to copy all to a diskette and make that available. Do you have any comments about this? Could there be some settings somewhere that could be causing problems? Thank you, again, for your time! "Sandi Hardmeier - MVP" wrote: Awww cripes... I don't suppose you can speak to this out of town nephew could you? I'm wondering if he's messed around with the HOSTS file or installed some sort of anti ad software. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Thank you, Sandi for your interest! Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#7
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Sandi, more time has gone by and you, probably, have lost interest in the
problem at hand. I am sure tha all Microsoft MVP have better things to do than trying to understand ramblings of someone that can't quite understand or explain all the facts surrounding the problem. In any case, Nick did finally reply to my note, as follows: ........... Bernie, I do remember that Mary Ann's machine had quite a few virus/spyware software on her machine. I was able to clear most of it up, but I suspect some of it corrupted something that is not allowing her to connect to Yahoo to get her email. It appears she is connecting to her ISP but not to the internet as no web pages will come up. I didn't install anything on the machine that would make a difference nor did I do anything to the hosts file (that's beyond my skill). Sorry I can't shed any more light on it. It's very difficult from a distance to diagnose these type of problems. Nick ............ Hopefully, this may trigger thoughts in your mind at to what might have occurred while Nick was busy at his Aunt's Computer. In my case, I keep wondering about the essential files or settings required to be in place in order to access the Web. Are there some files that might be missing and found to be so by searching for their presence? Or corrupted and reinstallable in some way? Some time back, I installed a Firewall.....it might have been EZArmor. Soon thereafter, I had to uninstall it since it kept me for accessing the Web or maintaining my connection to it. Again, sorry for my ignorance! ----------------- "BAP" wrote: Sandi, it has been several days since my first Email to the out of towner, Nick. Last I heard he was on vacation, Hopefully, he would be ready to shed some light on the problem. Incidentally, the lady with the Computer problems does come to visit her aunt (next door to me)occasionally and, if she feels up to it, will access Yahoo and the Web without any problems. As I told earlier, I do not know the setup: Alltel dials her into the Internet and to see incoming Mail or get to the Web, she will have to access Yahoo. She has been paying $21.99 a month to Alltel since several months and getting nowhere with the Web. Back in May of this year, I posted a similar question to the Group and you suggested to locate Hosts, rename it Hosts.old and retry. Apparently, that step did not work. Just recently I ventured into Windows98ME newsgroup and found some info in a reply from Frank Saunders regarding a Post dealing with 'Cannot Find Server or DNS Error Internet Explorer in Windows Me Internet', dated 4/19/2005. There he suggested to download and try LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows versions) http://www.cexx.org/lspfix.htm . I downloaded lspfix.zip from that site and was planning to copy all to a diskette and make that available. Do you have any comments about this? Could there be some settings somewhere that could be causing problems? Thank you, again, for your time! "Sandi Hardmeier - MVP" wrote: Awww cripes... I don't suppose you can speak to this out of town nephew could you? I'm wondering if he's messed around with the HOSTS file or installed some sort of anti ad software. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Thank you, Sandi for your interest! Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#8
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Sorry Nick but I was travelling overseas between 19 and 26 July and am still
very jetlagged (and have been surviving on roughly 3 hours sleep a night during my travels) - I'm afraid that I do have other obligations outside of these newsgroups. If the affected machine is not running Windows XP then LSPFIX is a perfectly good product to try. If the machine is XP then winsockxpfix is the way to go. More info he http://inetexplorer.mvps.org/data/lsp_fix.htm -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Sandi, more time has gone by and you, probably, have lost interest in the problem at hand. I am sure tha all Microsoft MVP have better things to do than trying to understand ramblings of someone that can't quite understand or explain all the facts surrounding the problem. In any case, Nick did finally reply to my note, as follows: .......... Bernie, I do remember that Mary Ann's machine had quite a few virus/spyware software on her machine. I was able to clear most of it up, but I suspect some of it corrupted something that is not allowing her to connect to Yahoo to get her email. It appears she is connecting to her ISP but not to the internet as no web pages will come up. I didn't install anything on the machine that would make a difference nor did I do anything to the hosts file (that's beyond my skill). Sorry I can't shed any more light on it. It's very difficult from a distance to diagnose these type of problems. Nick ........... Hopefully, this may trigger thoughts in your mind at to what might have occurred while Nick was busy at his Aunt's Computer. In my case, I keep wondering about the essential files or settings required to be in place in order to access the Web. Are there some files that might be missing and found to be so by searching for their presence? Or corrupted and reinstallable in some way? Some time back, I installed a Firewall.....it might have been EZArmor. Soon thereafter, I had to uninstall it since it kept me for accessing the Web or maintaining my connection to it. Again, sorry for my ignorance! ----------------- "BAP" wrote: Sandi, it has been several days since my first Email to the out of towner, Nick. Last I heard he was on vacation, Hopefully, he would be ready to shed some light on the problem. Incidentally, the lady with the Computer problems does come to visit her aunt (next door to me)occasionally and, if she feels up to it, will access Yahoo and the Web without any problems. As I told earlier, I do not know the setup: Alltel dials her into the Internet and to see incoming Mail or get to the Web, she will have to access Yahoo. She has been paying $21.99 a month to Alltel since several months and getting nowhere with the Web. Back in May of this year, I posted a similar question to the Group and you suggested to locate Hosts, rename it Hosts.old and retry. Apparently, that step did not work. Just recently I ventured into Windows98ME newsgroup and found some info in a reply from ?Frank Saunders regarding a Post dealing with ?'Cannot Find Server or DNS Error Internet Explorer in Windows Me Internet', dated ?4/19/2005. There he suggested to download and ?try LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows versions) http://www.cexx.org/lspfix.htm . I downloaded lspfix.zip from that site and was planning to copy all to a diskette and make that available. Do you have any comments about this? Could there be some settings somewhere that could be causing problems? Thank you, again, for your time! "Sandi Hardmeier - MVP" wrote: Awww cripes... I don't suppose you can speak to this out of town nephew could you? I'm wondering if he's messed around with the HOSTS file or installed some sort of anti ad software. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Thank you, Sandi for your interest! Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
#9
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I fully understand your commitments, Sandi, and do wish that your excursions are more enjoyable than the sessions you are willing to take on to help the 'needy' computer's users. My progress in getting clearer answers about the nagging problem has been quite slow. I have still to get more feedback, specifically about the use, if attempted, of LSPFIX. According to what you are saying and what the Article says, there might be a good chance that it might work. Unfortunately, no feed back, yet. I apologize for this all. Mary Ann's health problems do have priority. As mentioned elsewhere, Mary Ann can log on to Yahoo using the Computer of her Aunt's, who lives next door to me. That Computer uses Net-Zero to dial up to the Internet. Her own Computer use Alltel to dial up. However, once on the Internet, all the activities are inoperative. Thank you for your time, and hopefully, your patience! Bernie _____________ "Sandi Hardmeier - MVP" wrote: Sorry Nick but I was travelling overseas between 19 and 26 July and am still very jetlagged (and have been surviving on roughly 3 hours sleep a night during my travels) - I'm afraid that I do have other obligations outside of these newsgroups. If the affected machine is not running Windows XP then LSPFIX is a perfectly good product to try. If the machine is XP then winsockxpfix is the way to go. More info he http://inetexplorer.mvps.org/data/lsp_fix.htm -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Sandi, more time has gone by and you, probably, have lost interest in the problem at hand. I am sure tha all Microsoft MVP have better things to do than trying to understand ramblings of someone that can't quite understand or explain all the facts surrounding the problem. In any case, Nick did finally reply to my note, as follows: .......... Bernie, I do remember that Mary Ann's machine had quite a few virus/spyware software on her machine. I was able to clear most of it up, but I suspect some of it corrupted something that is not allowing her to connect to Yahoo to get her email. It appears she is connecting to her ISP but not to the internet as no web pages will come up. I didn't install anything on the machine that would make a difference nor did I do anything to the hosts file (that's beyond my skill). Sorry I can't shed any more light on it. It's very difficult from a distance to diagnose these type of problems. Nick ........... Hopefully, this may trigger thoughts in your mind at to what might have occurred while Nick was busy at his Aunt's Computer. In my case, I keep wondering about the essential files or settings required to be in place in order to access the Web. Are there some files that might be missing and found to be so by searching for their presence? Or corrupted and reinstallable in some way? Some time back, I installed a Firewall.....it might have been EZArmor. Soon thereafter, I had to uninstall it since it kept me for accessing the Web or maintaining my connection to it. Again, sorry for my ignorance! ----------------- "BAP" wrote: Sandi, it has been several days since my first Email to the out of towner, Nick. Last I heard he was on vacation, Hopefully, he would be ready to shed some light on the problem. Incidentally, the lady with the Computer problems does come to visit her aunt (next door to me)occasionally and, if she feels up to it, will access Yahoo and the Web without any problems. As I told earlier, I do not know the setup: Alltel dials her into the Internet and to see incoming Mail or get to the Web, she will have to access Yahoo. She has been paying $21.99 a month to Alltel since several months and getting nowhere with the Web. Back in May of this year, I posted a similar question to the Group and you suggested to locate Hosts, rename it Hosts.old and retry. Apparently, that step did not work. Just recently I ventured into Windows98ME newsgroup and found some info in a reply from ?Frank Saunders regarding a Post dealing with ?'Cannot Find Server or DNS Error Internet Explorer in Windows Me Internet', dated ?4/19/2005. There he suggested to download and ?try LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows versions) http://www.cexx.org/lspfix.htm . I downloaded lspfix.zip from that site and was planning to copy all to a diskette and make that available. Do you have any comments about this? Could there be some settings somewhere that could be causing problems? Thank you, again, for your time! "Sandi Hardmeier - MVP" wrote: Awww cripes... I don't suppose you can speak to this out of town nephew could you? I'm wondering if he's messed around with the HOSTS file or installed some sort of anti ad software. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Thank you, Sandi for your interest! Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
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Hi Bernie
I can't recall a single instance of problems being caused by LSPFIX (except for users of Windows 95 with a very old version of winsock). I'd say give it a go. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... I fully understand your commitments, Sandi, and do wish that your excursions are more enjoyable than the sessions you are willing to take on to help the 'needy' computer's users. My progress in getting clearer answers about the nagging problem has been quite slow. I have still to get more feedback, specifically about the use, if attempted, of LSPFIX. According to what you are saying and what the Article says, there might be a good chance that it might work. Unfortunately, no feed back, yet. I apologize for this all. Mary Ann's health problems do have priority. As mentioned elsewhere, Mary Ann can log on to Yahoo using the Computer of her Aunt's, who lives next door to me. That Computer uses Net-Zero to dial up to the Internet. Her own Computer use Alltel to dial up. However, once on the Internet, all the activities are inoperative. Thank you for your time, and hopefully, your patience! Bernie _____________ "Sandi Hardmeier - MVP" wrote: Sorry Nick but I was travelling overseas between 19 and 26 July and am still very jetlagged (and have been surviving on roughly 3 hours sleep a night during my travels) - I'm afraid that I do have other obligations outside of these newsgroups. If the affected machine is not running Windows XP then LSPFIX is a perfectly good product to try. If the machine is XP then winsockxpfix is the way to go. More info he http://inetexplorer.mvps.org/data/lsp_fix.htm -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Sandi, more time has gone by and you, probably, have lost interest in the problem at hand. I am sure tha all Microsoft MVP have better things to do than trying to understand ramblings of someone that can't quite understand or explain all the facts surrounding the problem. In any case, Nick did finally reply to my note, as follows: .......... Bernie, I do remember that Mary Ann's machine had quite a few virus/spyware software on her machine. I was able to clear most of it up, but I suspect some of it corrupted something that is not allowing her to connect to Yahoo to get her email. It appears she is connecting to her ISP but not to the internet as no web pages will come up. I didn't install anything on the machine that would make a difference nor did I do anything to the hosts file (that's beyond my skill). Sorry I can't shed any more light on it. It's very difficult from a distance to diagnose these type of problems. Nick ........... Hopefully, this may trigger thoughts in your mind at to what might have occurred while Nick was busy at his Aunt's Computer. In my case, I keep wondering about the essential files or settings required to be in place in order to access the Web. Are there some files that might be missing and found to be so by searching for their presence? Or corrupted and reinstallable in some way? Some time back, I installed a Firewall.....it might have been EZArmor. Soon thereafter, I had to uninstall it since it kept me for accessing the Web or maintaining my connection to it. Again, sorry for my ignorance! ----------------- "BAP" wrote: Sandi, it has been several days since my first Email to the out of towner, Nick. Last I heard he was on vacation, Hopefully, he would be ready to shed some light on the problem. Incidentally, the lady with the Computer problems does come to visit her aunt (next door to me)occasionally and, if she feels up to it, will access Yahoo and the Web without any problems. As I told earlier, I do not know the setup: Alltel dials her into the Internet and to see incoming Mail or get to the Web, she will have to access Yahoo. She has been paying $21.99 a month to Alltel since several months and getting nowhere with the Web. Back in May of this year, I posted a similar question to the Group and you suggested to locate Hosts, rename it Hosts.old and retry. Apparently, that step did not work. Just recently I ventured into Windows98ME newsgroup and found some info in a reply from ?Frank Saunders regarding a Post dealing with ?'Cannot Find Server or DNS Error Internet Explorer in Windows Me Internet', dated ?4/19/2005. There he suggested to download and ?try LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows versions) http://www.cexx.org/lspfix.htm . I downloaded lspfix.zip from that site and was planning to copy all to a diskette and make that available. Do you have any comments about this? Could there be some settings somewhere that could be causing problems? Thank you, again, for your time! "Sandi Hardmeier - MVP" wrote: Awww cripes... I don't suppose you can speak to this out of town nephew could you? I'm wondering if he's messed around with the HOSTS file or installed some sort of anti ad software. -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... Thank you, Sandi for your interest! Early on, I did ask if she was sure that she had actually dialed up successfully to the Internet. Her answer was that all was in place. By that, I presume she had view of various options she had been familiar with when things worked well. As to your question if she was sure to be connected to the ISP, I am not sure, in the case of Alltel or Yahoo, which of the two is the real ISP. From what I currently know, she cannot connect to Yahoo or any site on the Internet. I will have to ask more specific questions to be able to give better answers. Hopefully, this can be done in short time. The friend is afflicted by various health problems and it is not always appropriate to insist on quick responses. Early on, she did tell me that the connection problems started when an out-of-town nephew went to visit and was asked to see if he could clear the constant pop-ups that drove her mad, whenever she was logged and things were fine. He went thru some (unknown) activities to prevent the pop-ups, but ultimately said that he must have deleted or changed something because he could not get any Home Page or other transactions to work on the Internet, any longer. Sorry for our lack of knowledge and lack of more details. Thank you, again! ------- "Sandi Hardmeier - MVP" wrote: First, are you *sure* that she has actually connnected to her ISP? -- __________________________________________ Sandi's Site has changed - for instructions on how to find old URLs, go he http://msmvps.com/spywaresucks/archi.../14/46971.aspx Hyperlinks used to ensure advice is current Sandi - Microsoft MVP since 1999 http://inetexplorer.mvps.org "BAP" wrote in message ... System: HP Pavillion - Genuine Pentium III - 667 MH Windows 98 ME - 4.90.3000 128 MB RAM Norton System Works - Lavasoft Ad-Aware - Spybot Search & Destroy A 'not so close by' friend has problems connecting to Yahoo and/or do anything when logged on to the Internet. I am not familiar with her specific setup and, at the moment, this is all that I can make of it. She uses Alltel to dial up to the Internet, but has Yahoo to handle other activities, such as....mail.....URLs....,etc. She is able to log on to the Internet , but, once there, nothing else happens. A screen pops up that shows " Yahoo Messenger", and "You are not able to log into Yahoo Messenger. Try Again". When trying to get into the Home Page by clicking on Internet Explorer (IE6), a display says "Cannot Find Server" When contacted, Alltel tried to help, but was not able to and eventually suggested to contact HP support. HP, it appears, that, whether it can or not, will charge $40 simply for talking to you and answering a couple of questions. Other charges may be assessed for additional questions. Yahoo, contacted by Email thru use of a mutual friend's Computer, has not offered any suggestions or answers. This initial information is not clear, at least to me, but hopefully someone may have some answers or suggestions. Thank you! PAL |
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