Zone Alarm not installing?

Hi all,

I downloaded the latest free ZoneAlarm onto a W98SE machine.
When I run the installer, I get the error message that validation
failed for C:\windows\temp\vsinit.dll and another message about
c:\windows\temp\glb40b2.tmp file. There is also something about
a root certificate. So my questions a

whats wrong

how do I fix it?

thanks,
charles.....

I found the info below a few months ago, when searching the same error. I don't
have a link from where I found it, but it apparently came from Zone Alarm support
originally. I may have found it through a post by Don Hoover from
http://www.donhoover.net/

paste

SUMMARY I'm getting a validation failed message with vsinit.dll

SOLUTION

In order to protect our software client from being tampered with, we sign our dll's.
Every time a dll is loaded, we check if it has our certificate.

In order to do certificate checking, the machine needs to have a root certificate on
it. If the root certificate in missing, we can't validate the dll and the client
will not start.

We have determined that on systems with a validation error the root certificates
were missing.

The Zone Labs client has 100% nothing to do with any kind of certificate removals
and we can only assume that something malicious has removed them from effected
machines.

The following 4 STEPS will fix your system if followed very closely.

STEP1: UNINSTALL ZONEALARM

Please follow the steps below to manually uninstall ZoneAlarm from your system.
Please make sure to follow the steps for whichever operating system you may have.
After ZoneAlarm is uninstalled, please make sure you have all of the Windows Updates
installed and run a complete virus scan on your system to make sure there is not a
virus on the system. You can run a free virus scan from the link below.

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Thank you for choosing Zone Labs,

==============
Windows 2000/XP
==============

01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep tapping the
"F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow
keys on the keyboard to highlight Safe Mode and press Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help
and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files (Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:

Note: In the future steps if you do not see any files or folders, please click the
"Show Files" link to view them.

12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
14.) Close this window
15.) Click Start, My Computer
16.) Double Click the C:
17.) Double Click the Windows Folder (It may say WinNT if you have Windows 2000)
18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
19.) Double Click the System32 Folder
20.) Right Click the Zone Labs Folder, click Delete, and choose Yes
21.) Right Click the file Vsdatant.sys, click Delete, and choose Yes
22.) Right Click the file VSUtil.dll, click Delete, and choose Yes
23.) Right Click the file VSInit.dll, click Delete, and choose Yes
24.) Restart the computer

============
Windows 98/ME
============
01.) Click Start, Run
02.) In the Run box type in MSConfig
03.) Click OK
04.) Click the Advanced Button
05.) Place a check in Enable Startup Menu
06.) Click OK, then OK again
07.) Restart your computer
08.) Upon restart choose Safe Mode off the menu by using the arrow keys on the
keyboard and pressing Enter
09.) Once in Safe Mode close the help and support screen
10.) Double Click My Computer
11.) Click View, Folder Options, View Tab
12.) Place a dot next to "Show Hidden Files and Folders" or "Show All Files"
13.) Remove the check from "Hide Protected Operating System Files (Recommended)"
14.) Choose Yes to the warning
15.) Click OK
16.) Double click "C:"

Note: In the future steps if you do not see any files or folders, please click the
"Show Files" link to view them.

17.) Double Click the Program Files Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
19.) Close this window
20.) Click Start, My Computer
21.) Double Click the C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System Folder
25.) Click View, Details
26.) Right Click the Zone Labs Folder, click Delete, and choose Yes
27.) Right Click the file VSData95.VxD, click Delete, and choose Yes
28.) Right Click the file VSUtil.dll, click Delete, and choose Yes
29.) Right Click the file VSInit.dll, click Delete, and choose Yes
30.) Close this window
31.) Click Start, Run
32.) In the Run box type in RegEdit
33.) Click OK
34.) Click the + next to HKEY_LOCAL_MACHINE
35.) Click the + next to SYSTEM
36.) Click the + next to CurrentControlSet
37.) Click the + next to Services
38.) Click the + next to VxD
39.) Highlight the "VSData95" folder
40.) Press Delete, click Yes
41.) close the registry Editor
42.) Click Start, Run
43.) In the Run box type in MSConfig
44.) Click OK
45.) Click the Advanced Button
46.) Remove check in Enable Startup Menu
47.) Click OK, then OK again
48.) Restart your computer

STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM
Open Your browser and navigate to the following URL.
Once at the web page follow the directions to reset your root certificates.
https://getca.verisign.com/

STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM
Select the appropriate download link below to download ZoneAlarm.
Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN when
downloading.

ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload

ZoneAlarm with Antivirus
http://www.zonelabs.com/zaavdownload

ZoneAlarm Pro
http://www.zonelabs.com/zapdownload

ZoneAlarm Security Suite
http://www.zonelabs.com/zasuitedownload
_________________________________________
/paste
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"***** charles" wrote in message
et...
Hi all,

I downloaded the latest free ZoneAlarm onto a W98SE machine.
When I run the installer, I get the error message that validation
failed for C:\windows\temp\vsinit.dll and another message about
c:\windows\temp\glb40b2.tmp file. There is also something about
a root certificate. So my questions a

whats wrong

how do I fix it?

thanks,
charles.....

thanks.

Ran into similar problem yesterday a.m.
From my notes:
After installing IE6.0 (setup on hard disk), upon reboot, validation failed
for "C:\windows\system\vsinit.dll. When initiating the install, Dialup
already setup, and IE setup dialed out when initiating upgrade (all the
files needed were already on the hard drive). Solution: Don't setup dialup
or install ZA Pro. Install IE 6.0 ***FIRST***.

After restoring the new 98SE image over that partition, the solution worked
fine.

How to get the IE6.0 setup files on the PC is another problem, which I
didn't have. But, if someones done the online update download for IE6.0,
they're on the PC. I forgot where though. File to search for is
ie6setup.exe, all the needed files should be in the same folder. Just don't
add any option(s) during the install.
--
Jonny
"glee" wrote in message
...
I found the info below a few months ago, when searching the same error. I
don't
have a link from where I found it, but it apparently came from Zone Alarm
support
originally. I may have found it through a post by Don Hoover from
http://www.donhoover.net/

paste

SUMMARY I'm getting a validation failed message with vsinit.dll

SOLUTION

In order to protect our software client from being tampered with, we sign
our dll's.
Every time a dll is loaded, we check if it has our certificate.

In order to do certificate checking, the machine needs to have a root
certificate on
it. If the root certificate in missing, we can't validate the dll and the
client
will not start.

We have determined that on systems with a validation error the root
certificates
were missing.

The Zone Labs client has 100% nothing to do with any kind of certificate
removals
and we can only assume that something malicious has removed them from
effected
machines.

The following 4 STEPS will fix your system if followed very closely.

STEP1: UNINSTALL ZONEALARM

Please follow the steps below to manually uninstall ZoneAlarm from your
system.
Please make sure to follow the steps for whichever operating system you
may have.
After ZoneAlarm is uninstalled, please make sure you have all of the
Windows Updates
installed and run a complete virus scan on your system to make sure there
is not a
virus on the system. You can run a free virus scan from the link below.

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Thank you for choosing Zone Labs,

==============
Windows 2000/XP
==============

01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the
"F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by using
the arrow
keys on the keyboard to highlight Safe Mode and press Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help
and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:

Note: In the future steps if you do not see any files or folders, please
click the
"Show Files" link to view them.

12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
14.) Close this window
15.) Click Start, My Computer
16.) Double Click the C:
17.) Double Click the Windows Folder (It may say WinNT if you have Windows
2000)
18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
19.) Double Click the System32 Folder
20.) Right Click the Zone Labs Folder, click Delete, and choose Yes
21.) Right Click the file Vsdatant.sys, click Delete, and choose Yes
22.) Right Click the file VSUtil.dll, click Delete, and choose Yes
23.) Right Click the file VSInit.dll, click Delete, and choose Yes
24.) Restart the computer

============
Windows 98/ME
============
01.) Click Start, Run
02.) In the Run box type in MSConfig
03.) Click OK
04.) Click the Advanced Button
05.) Place a check in Enable Startup Menu
06.) Click OK, then OK again
07.) Restart your computer
08.) Upon restart choose Safe Mode off the menu by using the arrow keys on
the
keyboard and pressing Enter
09.) Once in Safe Mode close the help and support screen
10.) Double Click My Computer
11.) Click View, Folder Options, View Tab
12.) Place a dot next to "Show Hidden Files and Folders" or "Show All
Files"
13.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
14.) Choose Yes to the warning
15.) Click OK
16.) Double click "C:"

Note: In the future steps if you do not see any files or folders, please
click the
"Show Files" link to view them.

17.) Double Click the Program Files Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
19.) Close this window
20.) Click Start, My Computer
21.) Double Click the C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System Folder
25.) Click View, Details
26.) Right Click the Zone Labs Folder, click Delete, and choose Yes
27.) Right Click the file VSData95.VxD, click Delete, and choose Yes
28.) Right Click the file VSUtil.dll, click Delete, and choose Yes
29.) Right Click the file VSInit.dll, click Delete, and choose Yes
30.) Close this window
31.) Click Start, Run
32.) In the Run box type in RegEdit
33.) Click OK
34.) Click the + next to HKEY_LOCAL_MACHINE
35.) Click the + next to SYSTEM
36.) Click the + next to CurrentControlSet
37.) Click the + next to Services
38.) Click the + next to VxD
39.) Highlight the "VSData95" folder
40.) Press Delete, click Yes
41.) close the registry Editor
42.) Click Start, Run
43.) In the Run box type in MSConfig
44.) Click OK
45.) Click the Advanced Button
46.) Remove check in Enable Startup Menu
47.) Click OK, then OK again
48.) Restart your computer

STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM
Open Your browser and navigate to the following URL.
Once at the web page follow the directions to reset your root
certificates.
https://getca.verisign.com/

STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM
Select the appropriate download link below to download ZoneAlarm.
Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN
when
downloading.

ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload

ZoneAlarm with Antivirus
http://www.zonelabs.com/zaavdownload

ZoneAlarm Pro
http://www.zonelabs.com/zapdownload

ZoneAlarm Security Suite
http://www.zonelabs.com/zasuitedownload
_________________________________________
/paste
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"***** charles" wrote in message
et...
Hi all,

I downloaded the latest free ZoneAlarm onto a W98SE machine.
When I run the installer, I get the error message that validation
failed for C:\windows\temp\vsinit.dll and another message about
c:\windows\temp\glb40b2.tmp file. There is also something about
a root certificate. So my questions a

whats wrong

how do I fix it?

thanks,
charles.....