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Problem with installing Norton Anti Virus 2005



 
 
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  #1  
Old February 28th 05, 11:19 PM
Robert K
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Default Problem with installing Norton Anti Virus 2005



I am using Win 98. I have just tried to install Norton Anti Virus over the
top of Anti Virus 2004 using their automatic installation proceedure. I get
part way through the process and then the message "The setup was unable to
update the MSI System component" appears and it refers me to Microsoft for
help. I have had a look at the FAQs but can't find anything that helps.

I'd be very grateful for any help anyuone can offer with this problem.

Robert

  #2  
Old March 1st 05, 12:20 AM
PattyL
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Default

This is not the exact same error but the article has good troubleshooting
steps for problems with the Windows Installer Service. Give the resolution
steps a shot. There is also a link to download & install Windows Installer
2.0.

"Error 1719. The Windows Installer service could not be accessed" error
message when you try to add or remove a program
http://support.microsoft.com/?kbid=315346

PattyL

"Robert K" wrote in message
...


I am using Win 98. I have just tried to install Norton Anti Virus over
the
top of Anti Virus 2004 using their automatic installation proceedure. I
get
part way through the process and then the message "The setup was unable to
update the MSI System component" appears and it refers me to Microsoft for
help. I have had a look at the FAQs but can't find anything that helps.

I'd be very grateful for any help anyuone can offer with this problem.

Robert



  #3  
Old March 1st 05, 03:46 AM
Brian A.
external usenet poster
 
Posts: n/a
Default

First off you need to learn to read instructions that come with apps before
installing them. Every Symantec application states to uninstall ANY version
older or recent before re/installing ANY version, 99.9% of the time an over
the top install will give you the royal screw.

See if this helps get you cleaned up:
http://tinyurl.com/4bv5g

--

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm


"Robert K" wrote in message
...


I am using Win 98. I have just tried to install Norton Anti Virus over
the
top of Anti Virus 2004 using their automatic installation proceedure. I
get
part way through the process and then the message "The setup was unable to
update the MSI System component" appears and it refers me to Microsoft for
help. I have had a look at the FAQs but can't find anything that helps.

I'd be very grateful for any help anyuone can offer with this problem.

Robert


 




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